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Business Process as a Service (BPaaS) - Global Market Trajectory & Analytics

  • ID: 3397961
  • Report
  • February 2022
  • Region: Global
  • 596 Pages
  • Global Industry Analysts, Inc

FEATURED COMPANIES

  • Accenture Plc
  • Capgemini SE
  • DXC Technology Company
  • Genpact Limited
  • IBM Corporation
  • SAP SE

Global Business Process as a Service (BPaaS) Market to Reach $131 Billion by 2027


Amid the COVID-19 crisis, the global market for Business Process as a Service (BPaaS) estimated at US$67.9 Billion in the year 2020, is projected to reach a revised size of US$131 Billion by 2027, growing at a CAGR of 9.8% over the analysis period 2020-2027. Accounting & Finance, one of the segments analyzed in the report, is projected to record a 10.7% CAGR and reach US$38.4 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Human Resource Management segment is readjusted to a revised 9.9% CAGR for the next 7-year period.



The U.S. Market is Estimated at $18.4 Billion, While China is Forecast to Grow at 13.3% CAGR


The Business Process as a Service (BPaaS) market in the U.S. is estimated at US$18.4 Billion in the year 2020. China, the world's second largest economy, is forecast to reach a projected market size of US$27.9 Billion by the year 2027 trailing a CAGR of 13.1% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 6.6% and 8.5% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 7.7% CAGR.

Sales & Marketing Segment to Record 8.7% CAGR


In the global Sales & Marketing segment, USA, Canada, Japan, China and Europe will drive the 8.1% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$8.6 Billion in the year 2020 will reach a projected size of US$14.8 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$18.8 Billion by the year 2027, while Latin America will expand at a 10.1% CAGR through the analysis period.

Select Competitors (Total 119 Featured) -

  • Accenture Plc
  • Avaloq
  • aZaaS Pte. Ltd.
  • Capgemini SE
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Conduent, Inc.
  • DXC Technology Company
  • ExlService Holdings, Inc.
  • Fujitsu Ltd.
  • Genpact Limited
  • getsix Polska Sp. z o.o.
  • HCL Technologies Ltd.
  • IBM Corporation
  • NTT Data Corp.
  • Oracle Corporation
  • SAP SE
  • Tata Consultancy Services Limited
  • Tech Mahindra Limited
  • Wipro Limited
  • WNS Ltd.

What's New for 2022?

  • Global competitiveness and key competitor percentage market shares
  • Market presence across multiple geographies - Strong/Active/Niche/Trivial
  • Online interactive peer-to-peer collaborative bespoke updates
  • Access to the publisher's digital archives and Research Platform
  • Complimentary updates for one year
Frequently Asked Questions about the Global Market for Business Process as a Service (BPaaS)

What is the estimated value of the Global Market for Business Process as a Service (BPaaS)?

The Global Market for Business Process as a Service (BPaaS) was estimated to be valued at $67.9 Billion in 2020.

What is the growth rate of the Global Market for Business Process as a Service (BPaaS)?

The growth rate of the Global Market for Business Process as a Service (BPaaS) is 9.8%, with an estimated value of $131.0 Billion by 2027.

What is the forecasted size of the Global Market for Business Process as a Service (BPaaS)?

The Global Market for Business Process as a Service (BPaaS) is estimated to be worth $131.0 Billion by 2027.

Who are the key companies in the Global Market for Business Process as a Service (BPaaS)?

Key companies in the Global Market for Business Process as a Service (BPaaS) include Accenture plc, ADP LLC., Capgemini, Cognizant Technology Solutions, Computer Sciences Corporation, eBuilder Sweden AB, Fujitsu Limited, Genpact Limited and NGA Human Resources.
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Accenture Plc
  • Capgemini SE
  • DXC Technology Company
  • Genpact Limited
  • IBM Corporation
  • SAP SE

I. METHODOLOGY


II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

  • Impact of COVID-19 Pandemic and Looming Global Recession
  • 2020 Marked as a Year of Disruption & Transformation
  • As the Race between the Virus & Vaccines Intensifies, Where is the World Economy Headed in 2021?
  • EXHIBIT 1: World Economic Growth Projections (Real GDP, Annual % Change) for 2020 through 2022
  • BPaaS Allows Organization to Restore Normal Business Functioning amid the Pandemic
  • EXHIBIT 2: Business Process as a Service (BPaaS) - Global Key Competitors Percentage Market Share in 2022 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for 59 Players Worldwide in 2022 (E)
  • Cloud Computing: A Prelude
  • Types of Cloud Computing Services
  • An Introduction to Business Process as a Service (BPaaS)
  • Why BPaaS?
  • Advantages of BPaaS Model
  • BPaaS Adoption in Various Settings
  • BPaaS by Service Type
  • Why Do Businesses Require Cloud-Based BPaaS?
  • The Ways BPaaS Provides Simplicity and Efficiency
  • Global Market Prospects & Outlook
  • BFSI Sector Leads Global BPaaS Market
  • Developed Regions Lead BPaaS Market, Developing Economies to Spearhead Future Growth
  • World Brands
  • Recent Market Activity

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

  • BPaaS: A Game Changer for the BPO Industry
  • Transforming Characteristic of BPO Industry: Advantage BPaaS!
  • Traditional Outsourcing Vs BPaaS
  • Pandemic-Triggered Recession Induces Weakness into BPO Sector
  • Cloud Computing Continues to Gain Prominence as a Mainstream IT Strategy
  • EXHIBIT 3: Global Public Cloud Services Market: Breakdown of Spending (in %) by Service Type for 2021
  • Pandemic Accelerates Demand for Cloud-based Technologies and Offerings
  • IT Spending Levels Impact Growth in the BPaaS Market
  • EXHIBIT 4: IT Spending Shifts Towards the Cloud: Enterprise IT Spending Breakdown (in %) by Traditional IT and Cloud for 2022 and 2025
  • Amidst Accelerated Digital Transformation, Businesses Turn to BPaaS to Benefit from the Digitization Trend
  • EXHIBIT 5: Digital Transformation Accelerates Demand for Cloud Services, Driving Need for BPaaS: Global Digital Transformation Spending (In US$ Billion) for 2017-2023
  • Enterprise Focus on Business Continuity & Remote Working Technologies Presents Market Opportunities
  • EXHIBIT 6: WFM Employees as a % of the Total Workforce for 2019 and 2020
  • BPaaS Emerges as an Outcome-Driven Model
  • Rising Significance of Cloud-based Business Processes Model for Small Businesses
  • Expanding Applications to Provide Growth Opportunities for Operation BPaaS Market
  • Customer Identification: A Promising Area of Growth
  • Analytics Emerges as an Important BPaaS Application
  • BPaaS: The Future of HR BPO
  • Popularity of BPaaS Options
  • BPaaS Addresses Challenges of Multi-Process HRO Model
  • F&A Sector: Shared Service Delivery Model Gains Prominence
  • Finance & Accounting BPaaS in SMBs
  • BPaaS in Public Services: Promising Opportunities in Store
  • BPaaS Becomes an Inevitable Change for Banking and Financial Services Sector
  • BPaaS Delivery Model Witnesses Growing Adoption in Healthcare Sector
  • BPaaS Poised to Play a Vital Role in the Future of Healthcare
  • Insurance Companies Warmup to BPaaS
  • Procurement and Supply Chain BPaaS: Promising Growth in Store
  • The Next Evolution of BPaaS to Shape the Capital Markets Industry
  • Rise of e-Commerce Catalyzed by the Pandemic Fuels Growth for BPaaS Market
  • EXHIBIT 7: e-Commerce Sales as % of Total Retail Sales Worldwide for the Period 2015-2022P
  • Need for Synergy between BPO & Operations Encourages Shift towards As-a-Service Model
  • Migration to SaaS and Private Cloud to Gain Momentum
  • Human Cloud and the Role of BPO & BPaaS Services

4. GLOBAL MARKET PERSPECTIVE


III. MARKET ANALYSIS

UNITED STATES

  • Business Process as a Service (BPaaS) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2022 (E)
  • Market Overview
  • Market Analytics

CANADA


JAPAN


CHINA

EUROPE

  • Business Process as a Service (BPaaS) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2022 (E)
  • Market Overview
  • Market Analytics

FRANCE


GERMANY


ITALY


UNITED KINGDOM


SPAIN


RUSSIA


REST OF EUROPE

ASIA-PACIFIC

  • Business Process as a Service (BPaaS) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2022 (E)
  • Market Overview
  • Market Analytics

AUSTRALIA


INDIA


SOUTH KOREA


REST OF ASIA-PACIFIC


LATIN AMERICA


BRAZIL


MEXICO


REST OF LATIN AMERICA


REST OF WORLD

IV. COMPETITION

  • Total Companies Profiled: 119
Note: Product cover images may vary from those shown

A selection of companies mentioned in this report includes:

  • Accenture Plc
  • Avaloq
  • aZaaS Pte. Ltd.
  • Capgemini SE
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Conduent, Inc.
  • DXC Technology Company
  • ExlService Holdings, Inc.
  • Fujitsu Ltd.
  • Genpact Limited
  • getsix Polska Sp. z o.o.
  • HCL Technologies Ltd.
  • IBM Corporation
  • NTT Data Corp.
  • Oracle Corporation
  • SAP SE
  • Tata Consultancy Services Limited
  • Tech Mahindra Limited
  • Wipro Limited
  • WNS Ltd.
Note: Product cover images may vary from those shown