Document Outsourcing - Global Strategic Business Report

  • ID: 344084
  • Report
  • Region: Global
  • 358 pages
  • Global Industry Analysts, Inc
1 of 4

FEATURED COMPANIES

  • Fed Ex Corporation (US)
  • Lanvera (US)
  • Merrill Corporation (US)
  • Oce Inc (Netherlands)
  • Pitney Bowes Inc (US)
  • Xerox Corporation (US)
  • MORE
This report analyzes the worldwide markets for Document Outsourcing in US$ Million. The major Service segments analyzed are Facilities Management/ On-site Contracted Services, Statement Printing, Contracted Print Services / Off-Site Contracted Services, and Document Process Outsourcing. The report provides separate comprehensive analytics for the US, Canada, and Europe. Annual forecasts are provided for each region for the period of 2003 through 2010. The report profiles 76 companies including many key and niche players worldwide such as American Reprographics Company, Fed Ex Corporation, FedEx Kinko’s Office and Print Services,Inc., Ikon Office Solutions, Lanvera, Lanier Professional Services, Merrill Corporation, Oce Inc., Océ Business Services, Pitney Bowes Inc., and Xerox Corporation.

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2 of 4

FEATURED COMPANIES

  • Fed Ex Corporation (US)
  • Lanvera (US)
  • Merrill Corporation (US)
  • Oce Inc (Netherlands)
  • Pitney Bowes Inc (US)
  • Xerox Corporation (US)
  • MORE
DOCUMENT OUTSOURCING

A GLOBAL STRATEGIC BUSINESS REPORT

CONTENTS

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

II.
1. Industry Overview II-1
Market Highlights II-1

2. Industry Outlook II-3
Current & Future Analysis II-3
Analysis by Geographic Region II-3
US- The Single Largest Document Outsourcing Market II-3
Europe- Fastest and Second Largest Market II-3
Table 1: North American & European Market for Document
Outsourcing (2003 -2010): Geographic Regions Ranked by
Growth (Service Revenues in US$ Million) (includes
corresponding Graph/Chart) II-3
Analysis by Service Segment II-3
Contract Print Services- Garnering the Lion’s Share II-3
Facilities Management Services- Leads Next II-4
Document Process Outsourcing
Trail Blazing Ahead II-4

Table 2: North American & European Document Outsourcing
Market (2003-2010): Service Segments Ranked by Growth
(Revenues in US$ Million) (includes corresponding Graph/
Chart) II-4

3. Outsourcing
A General Perspective II-5
Cost Reduction & Efficiency Enhancements
Formulae for
Survival & Growth II-5
Cost Reductions
The Road to Success II-5
Customer Support & Sales Force Automation Dominate Software
Applications II-5
Financial Services and Distribution
The Outsourcing Area
of Choice II-5

4. Why Document Outsourcing? II-6
General Benefits of Document Outsourcing II-6
Customer Benefits of Document Outsourcing II-6
Market Majors II-7
Strategic Developments at a Glance II-7
Acquisitions II-7
Alliances, Contracts & Divestments II-7

5. Market and Trends II-8
Document Management and Print Services Outsourcing
Trail
Blazing Ahead II-8
Distinction Between Traditional Document Outsourcing
Divisions Continues to Blur in North America II-8

6. Growth Drivers II-9
Costs Cutback- Main Motivational Force II-9
Business Expansion Driving the Market II-9
Vertically Integrated Services
Pushing the Market Ahead II-9
Internet
A Key Driving Force II-10
Document Process Outsourcing
The Emerging Market II-10
Table 3: North American & European DPO Market Vs. Traditional
Outsourcing Segment for 2003-2010 II-11
Table 4: Document Outsourcing Market in North America &
Canada (2003-2010): Geographic Regions Ranked by Growth (
includes corresponding Graph/Chart) II-11
Other Factors Driving the Document Outsourcing Market II-11

7. Service Overview II-12
Definition of Document Outsourcing II-12
Service Segments of Document Outsourcing II-12
Facilities Management/ On site Contracted Services II-12
Definition II-12
Facilities Management
A Market Overview II-12
Second Largest Document Outsourcing Market II-12
Table 5: North American & European Market for Document
Outsourcing (2003 -2010): Geographic Regions Ranked by
Growth (Service Revenues in US$ million) (includes
corresponding Graph/Chart) II-13
Responsibilities of FM Enterprise II-13
Factors Explaining Growth of Facilities Management II-13
Leading FM Providers & Their Offerings II-14
Ikon Office Solutions II-14
Oce Company II-14
Scope Of FM Operations II-14
Statement Printing II-15
Scope of Statement Printing II-15
Statement Printing
A Market Overview II-15
Table 6: North American & European Market for Statement
Printing Services (2005, 2006 & 2008): Geographic Regions
Ranked by Revenues (Service Revenues in US$ Million)
(includes corresponding Graph/Chart) II-16
End Users II-16
Contracted Print Services II-16
Definition II-16
Contracted Print Services- A Market Overview II-17
Largest Document Outsourcing Market II-17
Table 7: North American & European Market for Contracted
Print Services (2004, 2006 & 2008): Service Segments Ranked
by Revenues (Service Revenues in US Million) (includes
corresponding Graph/Chart) II-17
Scope of Services II-17
Edge Over Fixed Contract Relationship II-18
Document Process Outsourcing II-18
Definition II-18
The DPO Opportunity II-18
Table 8: North American & European Market for Document
Process Outsourcing (2004, 2006 & 2010): Geographic Regions
Ranked by Growth (in US$ Million) (includes corresponding
Graph/Chart) II-18
Most Commonly Outsourced Document Business Processes II-19
Distinction Between Traditional and DPO Document Outsourcing II-19
Benefits of DPO to Organizations II-19
New Level of Accountability- Greatest Challenge for DPO II-20

8. Value-Added Document Solutions II-21
Types II-21
A. Document Management Solutions II-21
B. Creation Solutions II-21
C. Security Solutions II-21
D. Output Management Solutions II-21
Document Management Systems/Solution Users II-21
1) Users at Company Level II-21
Table 9: North American Document Management Market (2006 E):
Proportion of Departments Deriving High Value from
Investment
Billing and Statements, Call Centre, Accounts
Payable/Receivable and Marketing/Direct Marketing (includes
corresponding Graph/Chart) II-22
Billing and Statements Departments: II-22
Call Centre II-22
Accounts Payable and Receivable II-23
Marketing/Direct Marketing Department II-23
2) Users at Industry Level II-23
Table 10: Proportion of Industries Deriving High Value from
Document Management Systems (2005) (includes corresponding
Graph/Chart) II-23
Banking & Credit Card Industries II-23
Insurance II-24
Telecom and Utilities II-24
Travel & Airlines II-24
Retail Sector II-25

9. Competition II-26
Table 11: US Facilities Management (#) and Document
Outsourcing Market (2004 & 2005): Percentage Share Breakdown
of Revenues by Leading Providers -Xerox Corp, Ikon Office
Solutions, Pitney Bowes, Lanier Professional Services, Merrill
Corp and Others (includes corresponding Graph/Chart) II-26
Competitive Profile of the Leading Document Solutions Providers II-26
New Innovations by Xerox Corp to Beat Competition (Year 2005) II-27

10. Service Innovation/Introduction II-29
Oce Business Services Unveils Performance Management Solution II-29
Fuji Xerox Introduces Enterprise Document Process Outsourcing
Service II-29
Xerox Corp. Introduces Production Optimization Services II-29
Xerox Corp. Unveils an Array of Novel Products and Services II-30
Xerox to Launch New Software Plug-in Version for Hewlett-Packard II-30
Xerox Rolls Out New Office Software Products II-30

11. Recent Industry Activity II-31
RR Donnelley to Acquire BPO Major, OfficeTiger II-31
Merrill Corporation Canada Acquires Quebecor Merrill Canada II-31
Merrill Corp. Takes Over WordWave Inc II-31
RR Donnelley and Sons Takes Over The Astron Group. II-32
Merrill Enters into Strategic Alliance with Stratify Inc II-32
RR Donnelley and Sons to Enter into a 120$ Million Contract II-33
VHA Signs Contract with Xerox for Supply of Document
Management Services II-34
Oce Establishes New Document Management Company II-34
Xerox Corp Signs Multi-Year Contract with Key Corp II-34
First Data Inks an Agreement With Xerox Global Services II-35
Broadmoor Hotel Renews Document Service Contract with Xerox Corp II-35
FedEx Acquires Kinko’s Inc II-35
Thai Fuji Xerox Teams up with Samco and DocuXpert II-35
Xerox Enters into a Strategic Alliance with Microsoft II-36
Bowne & Company Divests Document Outsourcing Business to
Williams Lea II-36
Barclays Bank Divests Statement Printing Business II-36
Aviva Enters into Contract With Williams Lea II-36
CIBC Inks a US$90 Million Contract with Relizon II-37
Kinko Enters into a Document Outsourcing Services Contract
with Northwestern University II-37
Xerox and EDS Enter into a Contract with Barclays Plc II-37
Xerox and Sun Microsystems Ink an Outsourcing Agreement II-37
Xerox Enters into a Contract with HSBC and Boeing II-38
Xerox Expands its Digital Scanning and Storage Facility in
the US II-38
Thoma Cressey Acquires Daticon II-38
Service Point Solutions SA Enters into an Agreement with
Corporacion IBV II-38

12. Focus on Select Global Players II-39
American Reprographics Company (US) II-39
Fed Ex Corporation (US) II-39
FedEx Kinko’s Office and Print Services, Inc II-40
Ikon Office Solutions (US) II-40
Lanvera (US) II-41
Lanier Professional Services (US) II-41
Merrill Corporation (US) II-43
Oce Inc (Netherlands) II-44
Océ Business Services (OBS) II-44
Pitney Bowes Inc (US) II-44
Xerox Corporation (US) II-45

13. North American & European Market Perspective II-47
Table 12: North American & European Recent Past, Current and
Future Analysis for Document Outsourcing by Geographic Region

US, Canada and European Markets Independently Analyzed with
Annual Service Revenues in US$ Million for Years 2003 through
2010 (includes corresponding Graph/Chart) II-47

Table 13: North American & European 8-Year Perspective for
Document Outsourcing by Geographic Region- Percentage
Breakdown of Service Revenues for US, Canada and European
Markets for Years 2003, 2006 and 2010 (includes corresponding
Graph/Chart) II-47

By Service Segments II-48

Table 14: North American & European Recent Past, Current and
Future Analysis for Facilities Management by Geographic
Region
US, Canada and European Markets Independently
Analyzed with Annual Service Revenues in US$ Million for
Years 2003 through 2010 (includes corresponding Graph/Chart) II-48

Table 15: North American & European 8-Year Perspective for
Facilities Management by Geographic Region- Percentage
Breakdown of Service Revenues for US, Canada and European
Markets for Years 2003, 2006 and 2010 (includes
corresponding Graph/Chart) II-48

Table 16: North American & European Recent Past, Current and
Future Analysis for Statement Printing by Geographic Region -
US, Canada and European Markets Independently Analyzed with
Annual Service Revenues in US$ Million for Years 2003 through
2010 (includes corresponding Graph/Chart) II-49

Table 17: North American & European 8-Year Perspective for
Statement Printing by Geographic Region- Percentage
Breakdown of Service Revenues for US, Canada and European
Markets for Years 2003, 2006 and 2010 (includes
corresponding Graph/Chart) II-49

Table 18: North American & European Recent Past, Current and
Future Analysis for Contracted Print Services by Geographic
Region
US, Canada and European Markets Independently
Analyzed with Annual Service Revenues in US$ Million for
Years 2003 through 2010 (includes corresponding Graph/Chart) II-50

Table 19: North American & European 8-Year Perspective for
Contracted Print Services by Geographic Region- Percentage
Breakdown of Service Revenues for US, Canada and European
Markets for Years 2003, 2006 and 2010 (includes
corresponding Graph/Chart) II-50

Table 20: North American & European Recent Past, Current and
Future Analysis for Document Process Outsourcing by
Geographic Region
US, Canada and European Markets
Independently Analyzed with Annual Service Revenues in US$
Million for Years 2003 through 2010 (includes corresponding
Graph/Chart) II-51

Table 21: North American & European 8-Year Perspective for
Document Process Outsourcing by Geographic Region-
Percentage Breakdown of Service Revenues for US, Canada and
European Markets for Years 2003, 2006 and 2010 (includes
corresponding Graph/Chart) II-51

III. MARKET

1. The United States III-1
A.Market Analysis III-1
Largest Document Outsourcing Market III-1
Overview of Document Outsourcing Segments III-1
Contracted Print Services- Largest Service Segment III-1
Facilities Management
Second Largest Segment III-1
Document Process Outsourcing (DPO)
To Grow the Fastest III-1
Statement Printing- Growing Slowest III-2
Current Market Perspective III-2
Service Overlaps Between Traditional and Niche Document
Outsourcing Segments III-2
Become the Mainstay III-2
Interdependent Document Outsourcing and US Healthcare
Revenues III-2
Types of Document Management Outsourcing Services in
Health Care III-3
Off-Site services III-3
Onsite Services III-3
Fleet Management III-3
Copy Center Management III-3
Business Support Services III-3
Network Support Services III-4
Competitive Landscape III-4
Table 22: US Facilities Management (#) and Document
Outsourcing Market (2004 & 2005): Percentage Share
Breakdown of Revenues by Leading Providers -Xerox Corp,
Ikon Office Solutions, Pitney Bowes, Lanier Professional
Services, Merrill Corp and Others (includes corresponding
Graph/Chart) III-4
Competitive Assessment of Leading Document Solutions Players III-5
Service Introductions/Innovations III-5
Recent Industry Activity III-6
Focus on Key Players III-13
B.Market Analytics III-20
Table 23: US Recent Past, Current and Future Analysis for
Document Outsourcing by Service Segment
Facilities
Management, Statement Printing, Contracted Print Services
and Document Process Outsourcing Markets Independently
Analyzed with Annual Service Revenues in US$ Million for
Years 2003 through 2010 (includes corresponding Graph/Chart) III-20

Table 24: US 8-Year Perspective for Document Outsourcing by
Service Segment
Percentage Breakdown of Service Revenues
for Facilities Management, Statement Printing, Contracted
Print Services and Document Process Outsourcing Markets for
Years 2003, 2006 and 2010 (includes corresponding Graph/
Chart) III-20

2. Canada III-21
A.Market Analysis III-21
Canadian Market Pace Quicker than the US III-21
Customized Content and Services Management Rapidly Gaining
Ground III-21
Contracted Print Services- Leading The Canadian Document
Service Market III-21
Facilities Management Services
Second Largest Market III-21
DPO- Fastest Growing Niche Segment III-22
Recent Industry Activity III-22
B.Market Analytics III-23
Table 25: Canadian Recent Past, Current and Future Analysis
for Document Outsourcing by Service Segment
Facilities
Management, Statement Printing, Contracted Print Services
and Document Process Outsourcing Markets Independently
Analyzed with Annual Service Revenues in US$ Million for
Years 2003 through 2010 (includes corresponding Graph/Chart) III-23

Table 26: Canadian 8-Year Perspective for Document
Outsourcing by Service Segment
Percentage Breakdown of
Revenues for Facilities Management, Statement Printing,
Contracted Print Services and Document Process Outsourcing
Markets for Years 2003, 2006 and 2010 (includes
corresponding Graph/Chart) III-23

3. Europe III-24
A.Market Analysis III-24
Significant Document Outsourcing Market III-24
UK and Germany
Two Leading Markets III-24
Contracted Print Services Dominates III-24
Document Process Outsourcing- Promising Scope III-24
Facilities Management and Statement Printing Markets -
Other Important Segments III-25
Service Innovation/Introduction III-25
Recent Industry Activity III-25
Focus on Select European Player III-26
B.Market Analytics III-27
Table 27: European Recent Past, Current and Future Analysis
for Document Outsourcing by Geographic Region- France,
Germany, Italy, UK, Spain and Rest of Europe Markets
Independently Analyzed with Annual Service Revenues in US$
Million for Years 2003 through 2010 (includes
corresponding Graph/Chart) III-27

Table 28: European 8-Year Perspective for Document
Outsourcing by Geographic Region
Percentage Breakdown of
Revenues for France, Germany, Italy, UK, Spain and Rest of
Europe Markets for Years 2003, 2006 and 2010 (includes
corresponding Graph/Chart) III-27

Table 29: European Recent Past, Current and Future Analysis
for Document Outsourcing by Service Segments
Facilities
Management, Statement Printing, Contracted Print Services
and Document Process Outsourcing Markets Independently
Analyzed with Annual Service Revenues in US$ Million for
Years 2003 through 2010 (includes corresponding Graph/
Chart) III-28

Table 30: European 8-Year Perspective for Document
Outsourcing by Service Segment
Percentage Breakdown of
Revenues for Facilities Management, Statement Printing,
Contracted Print Services and Document Process Outsourcing
Markets for Years 2003, 2006 and 2010 (includes
corresponding Graph/Chart) III-28

4a. France III-29
A.Market Analysis III-29
Major Market for Document Outsourcing III-29
B.Market Analytics III-30
Table 31: French Recent Past, Current and Future Analysis
for Document Outsourcing by Service Segments
Facilities
Management, Statement Printing, Contracted Print Services
and Document Process Outsourcing Markets Independently
Analyzed with Annual Service Revenues in US$ Million for
Years 2003 through 2010 (includes corresponding Graph/
Chart) III-30

Table 32: French 8-Year Perspective for Document Outsourcing
by Service Segment
Percentage Breakdown of Revenues for
Facilities Management, Statement Printing, Contracted Print
Services and Document Process Outsourcing Markets for Years
2003, 2006 and 2010 (includes corresponding Graph/Chart) III-30

4b. Germany III-31
A.Market Analysis III-31
Second Largest European Document Outsourcing Market III-31
B.Market Analytics III-32
Table 33: German Recent Past, Current and Future Analysis
for Document Outsourcing by Service Segments
Facilities
Management, Statement Printing, Contracted Print Services
and Document Process Outsourcing Markets Independently
Analyzed with Annual Service Revenues in US$ Million for
Years 2003 through 2010 (includes corresponding Graph/Chart) III-32

Table 34: German 8-Year Perspective for Document Outsourcing
by Service Segment
Percentage Breakdown of Revenues for
Facilities Management, Statement Printing, Contracted Print
Services and Document Process Outsourcing Markets for Years
2003, 2006 and 2010 (includes corresponding Graph/Chart) III-32

4c. Italy III-33
A.Market Analysis III-33
Scope for Future Growth III-33
B.Market Analytics III-34
Table 35: Italian Recent Past, Current and Future Analysis
for Document Outsourcing by Service Segment
Facilities
Management, Statement Printing, Contracted Print Services
and Document Process Outsourcing Markets Independently
Analyzed with Annual Service Revenues in US$ Million for
Years 2003 through 2010 (includes corresponding Graph/Chart) III-34

Table 36: Italian 8-Year Perspective for Document
Outsourcing by Service Segment
Percentage Breakdown of
Revenues for Facilities Management, Statement Printing,
Contracted Print Services and Document Process Outsourcing
Markets for Years 2003, 2006 and 2010 (includes
corresponding Graph/Chart) III-34

4d. The United Kingdom III-35
A.Market Analysis III-35
Largest European Document Outsourcing Market III-35
Market Highlights III-35
Table 37: UK Document Production Spending (2005E):
Percentage Breakup by Select Industry: Retail,
Manufacturing, Automotive, Banking, General Insurance,
Telecom, Utilities (Gas and Electricity), Hotels and
Others (includes corresponding Graph/Chart) III-35

Table 38: Comparative Levels of Saturation in the UK
Document and IT Outsourcing Markets (2005E) III-36

Table 39: Comparative Study of UK and US Document
Outsourcing Market by Saturation Level and Document
Production (2005 E) (Document Production in € Million) III-36
UK Document Business Processing Outsourcing (BPO) Market III-36
Table 40: UK Multi-Service Document BPO Market (2004 &
2005): Percentage Share Breakdown of Revenues by Leading
Providers
Astron Group, RR Donnelley, Williams Lea,
Xerox Corp and Others (includes corresponding Graph/Chart) III-37
Recent Industry Activity III-37
B.Market Analytics III-38
Table 41: UK Recent Past, Current and Future Analysis for
Document Outsourcing by Service Segments
Facilities
Management, Statement Printing, Contracted Print Services
and Document Process Outsourcing Markets Independently
Analyzed with Annual Service Revenues in US$ Million for
Years 2003 through 2010 (includes corresponding Graph/
Chart) III-38

Table 42: UK 8-Year Perspective for Document Outsourcing by
Service Segment
Percentage Breakdown of Revenues for
Facilities Management, Statement Printing, Contracted Print
Services and Document Process Outsourcing Markets for Years
2003, 2006 and 2010 (includes corresponding Graph/Chart) III-38

4e. Spain III-39
A.Market Analysis III-39
Poised to Grow at a Marginal Rate III-39
B.Market Analytics III-39
Table 43: Spanish Recent Past, Current and Future Analysis
for Document Outsourcing by Service Segments
Facilities
Management, Statement Printing, Contracted Print Services
and Document Process Outsourcing Markets Independently
Analyzed with Annual Service Revenues in US$ Million for
Years 2003 through 2010 (includes corresponding Graph/Chart) III-39

Table 44: Spanish 8-Year Perspective for Document
Outsourcing by Service Segment
Percentage Breakdown of
Revenues for Facilities Management, Statement Printing,
Contracted Print Services and Document Process Outsourcing
Markets for Years 2003, 2006 and 2010 (includes
corresponding Graph/Chart) III-40

4f. Rest of Europe III-41
A.Market Analysis III-41
Fragmented Market Structure III-41
B.Market Analytics III-41
Table 45: Rest of Europe Recent Past, Current and Future
Analysis for Document Outsourcing by Service Segments -
Facilities Management, Statement Printing, Contracted Print
Services and Document Process Outsourcing Markets
Independently Analyzed with Annual Service Revenues in US$
Million for Years 2003 through 2010 (includes corresponding
Graph/Chart) III-41

Table 46: Rest of Europe 8-Year Perspective for Document
Outsourcing by Service Segment
Percentage Breakdown of
Revenues for Facilities Management, Statement Printing,
Contracted Print Services and Document Process Outsourcing
Markets for Years 2003, 2006 and 2010 (includes
corresponding Graph/Chart) III-42

IV. COMPETITION

1. AA BPO Solution Pvt., Ltd. (India) IV-1
2. Accenture Media & Entertainment Group (USA) IV-3
3. Adare Group (Ireland) IV-5
Prontaprint Limited (UK) IV-8
4. American Reprographics Company LLC (USA) IV-9
Table 47: First Quarter Sales Analysis: 2005-2006 (In
US$ million) IV-9

Table 48: First Quarter Sales Analysis by Business
Segment: 2005-2006 (In US$ million) IV-10

Table 49: Annual Sales Analysis: 2003-2005 (In US$
million) IV-10

Table 50: Quarterly Sales Analysis: 2004-2005 (In US$
million) IV-10

Table 51: Annual Sales Analysis by Business Segment:
2004-2005 (In US$ million) IV-10

Table 52: Annual Sales Analysis by Business Segment:
2003-2004 (In US$ million) IV-10
5. API Outsourcing, Inc. (USA) IV-11
6. Archive Systems, Inc. (USA) IV-14
7. Arizona Technology Consulting (USA) IV-16
8. Banta Corporation (USA) IV-17
Table 53: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-18

Table 54: First Quarter Sales Analysis by Business
Segment: 2005-2006 (Q1) (In US$ million) IV-18
Table 55: First Quarter Sales Analysis by Geographic
Region: 2005-2006 (Q1) (In US$ million) IV-18
Table 56: Annual Sales Analysis: 2003-2005 (In US$
million) IV-18

Table 57: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ million) IV-18

Table 58: Annual Sales Analysis by Business Segment:
2004-2005 (In US$ million) IV-19

Table 59: Quarterly Sales Analysis: 2004-2005 (In US$
million) IV-19
9. Berkheimer Outsourcing, Inc. (USA) IV-21
10. Business Data, Inc. (USA) IV-22
11. Caliber Point Business Solutions (India) IV-24
12. Canon, Inc. (Japan) IV-27
Table 60: First Quarter Sales Analysis: 2004-2005 (Q1)
(In ¥ billion) IV-28

Table 61: First Quarter Sales Analysis by Product:
2004-2005 (Q1) (In ¥ billion) IV-28
Table 62: First Quarter Sales Analysis by Geographic
Region: 2004-2005 (Q1) (In ¥ billion) IV-29
Table 63: Annual Sales Analysis: 2003-2004 (In ¥
billion) IV-29

Table 64: Annual Sales Analysis by Product: 2003-2004
(In ¥ billion) IV-29

Table 65: Annual Sales Analysis by Geographic Region:
2003-2004 (In ¥ billion) IV-29
Canon Business Services (USA) IV-31
13. Cirqit (USA) IV-32
14. Cognizant Technology Solutions (USA) IV-33
Table 66: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-34

Table 67: First Quarter Sales Analysis by Segment:
2005-2006 (Q1) (In US$ million) IV-34
Table 68: First Quarter Sales Analysis by Geographic
Region: 2005-2006 (Q1) (In US$ million) IV-35
Table 69: Annual Sales Analysis: 2003-2005 (In US$
million) IV-35

Table 70: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-35

Table 71: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ million) IV-35

Table 72: Quarterly Sales Analysis: 2004-2005 (In US$
million) IV-36

Table 73: Annual Sales Analysis by Segment: 2003-2004
(In US$ million) IV-36

Table 74: Annual Sales Analysis by Geographic Region:
2003-2004 (In US$ million) IV-36
15. Consystent Infotech Pvt., Ltd. (India) IV-38
16. Datamax of Texas (USA) IV-40
17. DietrichDirect LLC (USA) IV-43
18. DocuData Solutions (USA) IV-45
19. Document Outsourcing Limited (UK) IV-47
20. Document Technologies (DTI), (USA) IV-48
21. Ecom New Zealand Ltd. (New Zealand) IV-52
22. E-Docs-Express (USA) IV-54
23. Enhance Infosys (India) IV-57
24. FedEx Corporation (USA) IV-58
Table 75: Nine Months Sales Analysis: 2005-2006 (Nine
Months Ended, February) (In US$ million) IV-59

Table 76: Nine Months Sales Analysis by Quarter: 2005-
2006 (Nine Months Ended, February) (In US$ million) IV-59

Table 77: Nine Months Sales Analysis by Business
Segment: 2005-2006 (Nine Months Ended, February) (In
US$ million) IV-59

Table 78: Annual Sales Analysis: 2003-2005 (In US$
million) IV-59

Table 79: Annual Sales Analysis by Quarter: 2004-2005
(In US$ million) IV-60

Table 80: Annual Sales Analysis by Business Segment:
2004-2005 (In US$ million) IV-60

Table 81: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ million) IV-60
25. First Data Corporation (USA) IV-62
Table 82: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-63

Table 83: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-64

Table 84: Annual Sales Analysis: 2003-2005 (In US$
million) IV-64

Table 85: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-64

Table 86: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ million) IV-64

Table 87: Annual Sales Analysis by Geographic Region:
2003-2004 (In US$ million) IV-64
26. Fuji Xerox Co., Ltd. (Japan) IV-70
27. Hewlett-Packard Company (USA) IV-76
Table 88: First Quarter Sales Analysis: 2005-2006 (In
US$ billion) IV-78

Table 89: First Quarter Sales Analysis by Segment:
2005-2006 (In US$ billion) IV-79

Table 90: Annual Sales Analysis: 2003-2005 (In US$
billion) IV-79

Table 91: Annual Sales Analysis by Segment: 2004-2005
(In US$ billion) IV-79

Table 92: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ billion) IV-79
28. IBM Global Services (USA) IV-99
29. Ikon Office Solutions, Inc. (USA) IV-100
Table 93: Half Yearly Sales Analysis: 2005-2006 (H1)
(In US$ million) IV-100

Table 94: Annual Sales Analysis: 2003-2005 (In US$
million) IV-101
30. Innodata Isogen, Inc. (USA) IV-105
Table 95: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-106

Table 96: First Quarter Sales Analysis by Operation:
2005-2006 (Q1) (In US$ million) IV-106

Table 97: Annual Sales Analysis: 2003-2005 (In US$
million) IV-106

Table 98: Annual Sales Analysis by Quarter: 2004-2005
(In US$ million) IV-107

Table 99: Annual Sales Analysis by Operation: 2004-2005
(In US$ million) IV-107

Table 100: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ million) IV-107

Table 101: Annual Sales Analysis by Quarter: 2003-2004
(In US$ million) IV-107

Table 102: Annual Sales Analysis by Operation: 2003-
2004 (In US$ million) IV-107

Table 103: Annual Sales Analysis by Geographic Region:
2003-2004 (In US$ million) IV-108
31. Integreon Managed Solutions, Inc. (USA) IV-109
32. Intercom Online Pvt., Ltd. (India) IV-110
33. Johnson Controls, Inc. (USA) IV-111
Table 104: Half Yearly Sales Analysis: 2005-2006 (H1)
(In US$ million) IV-113

Table 105: Half Yearly Sales Analysis by Segment: 2005
  • 2006 (H1) (In US$ million) IV-114
Table 106: Annual Sales Analysis: 2003-2005 (In US$
million) IV-114

Table 107: Annual Sales Analysis by Quarter: 2004-2005
(In US$ million) IV-114

Table 108: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-114

Table 109: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ million) IV-115

Table 110: Annual Sales Analysis by Segment: 2003-2004
(In US$ million) IV-115

Table 111: Annual Sales Analysis by Geographic Region:
2003-2004 (In US$ million) IV-115
34. Knox Services (USA) IV-119
35. Krishnadasan India Graphic & Website Design (India) IV-120
36. Lanvera Limited (USA) IV-122
37. Lason, Inc. (USA) IV-123
38. Lexmark International, Inc. (USA) IV-126
Table 112: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-127
Table 113: First Quarter Sales Analysis by Business
Segment: 2005-2006 (Q1) (In US$ million) IV-127
Table 114: First Quarter Sales Analysis by Geographic
Region: 2005-2006 (Q1) (In US$ million) IV-127

Table 115: Annual Sales Analysis: 2003-2005 (In US$
million) IV-128

Table 116: Annual Sales Analysis by Business Segment:
2003-2004 (In US$ million) IV-128

Table 117: Annual Sales Analysis by Geographic Region:
2003-2004 (In US$ million) IV-128

Table 118: Annual Sales Analysis by Quarter: 2003-2004
(In US$ million) IV-128
39. Merrill Corporation (USA) IV-133
Table 119: Half Yearly Sales Analysis: 2005-2006 (H1)
(In US$ million) IV-134

Table 120: Annual Sales Analysis: 2004-2005 (In US$
million) IV-134
40. Micromedia (UK) IV-137
41. Mimeo, Inc. (USA) IV-139
42. NCS Pte., Ltd. (Singapore) IV-140
43. Oce NV (The Netherlands) IV-144
Table 121: Annual Sales Analysis: 2004-2005 (In US$
million) IV-145
OCE-USA Holding, Inc./OCE North America, Inc. (USA) IV-148
Oce Business Services (OBS) (USA) IV-151
44. Octacom Limited (Canada) IV-152
45. Payformance Corporation (USA) IV-154
46. Pitney Bowes, Inc. (USA) IV-156
Table 122: Annual Sales Analysis: 2003-2005 (In US$
billion) IV-156
47. Prolog Print Media (UK) IV-159
48. Quebecor World, Inc. (Canada) IV-162
Table 123: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ billion) IV-162

Table 124: Annual Sales Analysis: 2003-2005 (In US$
billion) IV-163

Table 125: Annual Sales Analysis by Quarter: 2004-2005
(In US$ billion) IV-163

Table 126: Annual Sales Analysis by Product: 2004-2005
(In US$ billion) IV-163

Table 127: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ billion) IV-163
49. R.R. Donnelley & Sons Company (USA) IV-166
Table 128: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-167

Table 129: Annual Sales Analysis: 2003-2005 (In US$
million) IV-167
OfficeTiger LLC (USA) IV-171
The Astron Group Astron (UK) IV-172
50. Repro India Ltd. (India) IV-173
Table 130: Annual Sales Analysis: 2004-2005 (In INR
million) IV-174

Table 131: Annual Sales Analysis by Segment: 2004-2005
(In INR million) IV-174

Table 132: Annual Sales Analysis by Geographic Region:
2004-2005 (In INR million) IV-174
51. Ricoh Company Ltd. (Japan) IV-175
Table 133: Annual Sales Analysis: 2003-2006 (In ¥
billion) IV-176

Table 134: Annual Sales Analysis by Segment: 2005-2006
(In ¥ billion) IV-177

Table 135: Annual Sales Analysis by Geographic Region:
2005-2006 (In ¥ billion) IV-177

Table 136: Annual Sales Analysis by Segment: 2004-2005
(In ¥ billion) IV-177

Table 137: Annual Sales Analysis by Geographic Region:
2004-2005 (In ¥ billion) IV-177

Table 138: Annual Sales Analysis by Segment: 2003-2004
(In ¥ billion) IV-178

Table 139: Annual Sales Analysis by Geographic Region:
2003-2004 (In ¥ billion) IV-178
Lanier Worldwide, Inc. (USA) IV-180
Lanier Professional Services (USA) IV-183
Ricoh Hong Kong Ltd. (Hong Kong) IV-183
52. S G Martin Infoway Ltd. (India) IV-185
53. Select*Print (USA) IV-186
54. Service Point (UK) IV-187
55. Sir Speedy (USA) IV-190
56. Softtek SA de CV (Mexico) IV-191
57. SPEOS Belgium SA (Belgium) IV-191
58. St. Joseph Digital Solutions/ePRINT IT (Canada) IV-192
59. Standard Register (USA) IV-193
Table 140: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-193

Table 141: First Quarter Sales Analysis by Segment:
2005-2006 (Q1) (In US$ million) IV-194

Table 142: Annual Sales Analysis: 2004-2005 (In US$
million) IV-194
60. Suntec Web Services Pvt., Ltd. (India) IV-196
61. TCS (Tata Consultancy Services Ltd.) (India) IV-197
62. Tab Service Company (USA) IV-213
63. Telus Corporation (Canada) IV-215
Table 143: First Quarter Sales Analysis: 2005-2006 (Q1)
(In Can$ billion) IV-216

Table 144: Annual Sales Analysis: 2003-2005 (In Can$
billion) IV-216

Table 145: Annual Sales Analysis by Quarter: 2004-2005
(In Can$ billion) IV-216

Table 146: Annual Sales Analysis by Segment: 2004-2005
(In Can$ billion) IV-216

Table 147: Annual Sales Analysis by Segment: 2003-2004
(In Can$ billion) IV-216
64. Thai Fuji Xerox Co., Ltd. (Thailand) IV-223
65. The Ballantine Corporation (USA) IV-224
66. The Polestar Group Ltd. (UK) IV-225
Table 148: Annual Sales Analysis: 2003-2005 (In £
million) IV-225

Table 149: Annual Sales Analysis by Segment: 2004-2005
(In £ million) IV-226

Table 150: Annual Sales Analysis by Geographic Region:
2004-2005 (In £ million) IV-226

Table 151: Annual Sales Analysis by Segment: 2003-2004
(In £ million) IV-226

Table 152: Annual Sales Analysis by Geographic Region:
2003-2004 (In £ million) IV-226
67. The Relizon Company (USA) IV-228
68. Transcontinental, Inc. (Canada) IV-230
Table 153: Annual Sales Analysis: 2004-2005 (In Can$
million) IV-230

Table 154: Annual Sales Analysis by Geographic Region:
2004-2005 (In Can$ million) IV-230
69. Unicomp Corporation of America (USA) IV-232
70. Unisys Payment Services and Solutions
UNISYS (USA) IV-233
71. Vserve Solution (India) IV-234
72. Wep Peripherals (India) IV-235
Table 155: Nine Months Sales Analysis: 2005-2006 (Nine
Months Ended, December) (In US$ million) IV-235
73. Wipro Technologies (India) IV-237
74. Williams Lea (UK) IV-242
75. Xerox Corporation (USA) IV-244
Table 156: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-246

Table 157: First Quarter Sales Analysis by Segment:
2005-2006 (Q1) (In US$ million) IV-247

Table 158: Annual Sales Analysis: 2003-2005 (In US$
million) IV-247

Table 159: Annual Sales Analysis by Quarter: 2004-2005
(In US$ million) IV-247

Table 160: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-247

Table 161: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ million) IV-248

Table 162: Annual Sales Analysis by Segment: 2003-2004
(In US$ million) IV-248

Table 163: Annual Sales Analysis by Geographic Region:
2003-2004 (In US$ million) IV-248
76. Xicom Technologies Ltd. (India) IV-251
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  • American Reprographics Company (US)
  • Fed Ex Corporation (US)
  • FedEx Kinko’s Office and Print Services, Inc
  • Ikon Office Solutions (US)
  • Lanvera (US)
  • Lanier Professional Services (US)
  • Merrill Corporation (US)
  • Oce Inc (Netherlands)
  • Océ Business Services (OBS)
  • Pitney Bowes Inc (US)
  • Xerox Corporation (US)
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