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North America Speech Analytics Market - Opportunities and Forecast, 2017 - 2023

  • ID: 3773078
  • Report
  • September 2019
  • Region: North America
  • Allied Analytics LLP

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Speech analytics is the process in which recorded calls are analyzed to gather information about perception of customers. It helps enterprises to improve customer satisfaction, agent performance, and operational efficiency. Important information about strategy, product, process, and operational issues can be discovered with the help of speech analytics. It assists business owners to know cost drivers, opportunities, trends and take necessary actions to provide better service. Consequently, it helps businesses and enterprises to gain loyal customers.

High penetration rate in healthcare, media & entertainment, government, defense, and aerospace applications is driving the North America speech analytics market. However, time consuming process and lack of awareness are hindering growth of the market. Real time speech analytics and increasing need for cloud analytics are creating better opportunities in the market.

The North America speech analytics market is segmented based on solutions and country. On the basis of solutions, the market is further classified into phonetic, phrase recognition, LVCSR, detection analysis, speech analytics software, indexing, speech engine, risk & compliance management, and CEM. The countries, such as U.S., Canada, and Mexico would experience tremendous growth.The prominent companies operating in the market are Nice Systems Ltd., Verint Systems Inc., Callminer, Nexidia Inc., and HP Autonomy. They have adopted various strategies, such as new product launches, expansions, mergers & acquisitions, partnerships, joint ventures, and others to strengthen their position in the market.

KEY BENEFITS FOR STAKEHOLDERS:

The report offers a detailed analysis of key driving and restraining factors of the North America speech analytics market.
This report offers an in-depth quantitative analysis of the current market and estimations through 2015-2020, which assists in identifying the prevailing market opportunities.
An exhaustive analysis of key strategies adopted by leading manufacturers helps in understanding competitive scenario.
The report provides an extensive analysis of current and future market status of the North America speech analytics market.
Comprehensive analysis has been done in this report by constructing market estimations for the key market segments between 2015 and 2020.
An extensive analysis of current research and clinical developments within the North America speech analytics market is provided with key market dynamic factors that help in understanding the behavior of the market.
The North America speech analytics market is segmented into U.S., Canada, and Mexico.

NORTH AMERICA SPEECH ANALYTICS MARKET KEY SEGMENTS:

The North America Speech Analytics Market By Solution

Phonetic
Phrase Recognition
LVCSR
Detection Analysis
Speech Analytics Software
Indexing
Speech Engine
Risk & Compliance Management
CEM

The North America Speech Analytics Market By Country

U.S.
Canada
Mexico

KEY MARKET PLAYERS:

Nice Systems Ltd.
Verint Systems Inc.
Callminer
Nexidia Inc.
HP Autonomy

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The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.

They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.

They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:

  • Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
  • Scientific and technical writings for product information and related preemptions
  • Regional government and statistical databases for macro analysis
  • Authentic news articles and other related releases for market evaluation
  • Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast

Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.

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