BPO Services in the United Kingdom

  • ID: 3781920
  • Report
  • Region: United Kingdom, Great Britain
  • 40 pages
  • MarketLine
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UK BPO services market had total revenues of $162bn in 2015, representing a compound annual growth rate (CAGR) of 63% between 2011 and 2015

FEATURED COMPANIES

  • Capgemini SE
  • Capita plc
  • CBRE Group, Inc.
  • Infosys Limited
  • MORE
BPO Services in the United Kingdom

Summary

BPO Services in the United Kingdom industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Essential resource for top-line data and analysis covering the United Kingdom bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Key Highlights
  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The UK BPO Services market had total revenues of $20.7bn in 2017, representing a compound annual growth rate (CAGR) of 3.5% between 2013 and 2017.
  • The CRM BPO segment was the market's most lucrative in 2017, with total revenues of $5.9bn, equivalent to 28.5% of the market's overall value.
  • The UK has the largest BPO services market in Europe, making up over 40% of the region’s revenues in 2017, and is the second largest in the world after the US.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the United Kingdom
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United Kingdom
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the United Kingdom bpo services market with five year forecasts
Reasons to buy
  • What was the size of the United Kingdom bpo services market by value in 2017?
  • What will be the size of the United Kingdom bpo services market in 2022?
  • What factors are affecting the strength of competition in the United Kingdom bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up the United Kingdom's bpo services market?
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Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Capgemini SE
  • Capita plc
  • CBRE Group, Inc.
  • Infosys Limited
  • MORE
Executive Summary
Market value
Market value forecast
Category segmentation
Geography segmentation
Market rivalry
Market Overview
Market definition
Market analysis
Market Data
Market value
Market Segmentation
Category segmentation
Geography segmentation
Market Outlook
Market value forecast
Five Forces Analysis
Summary
Buyer power
Supplier power
New entrants
Threat of substitutes
Degree of rivalry
Leading Companies
Alphabet Inc
Amazon.com, Inc.
Apple Inc
Spotify AB
Macroeconomic Indicators
Country data
Methodology
Industry associations
Related Research
Appendix
About the Publisher

List of Tables
Table 1: United Kingdom online music streaming market value: $ million, 2013-17
Table 2: United Kingdom online music streaming market category segmentation: $ million, 2017
Table 3: United Kingdom online music streaming market geography segmentation: $ million, 2017
Table 4: United Kingdom online music streaming market value forecast: $ million, 2017-22
Table 5: Alphabet Inc: key facts
Table 6: Alphabet Inc: key financials ($)
Table 7: Alphabet Inc: key financial ratios
Table 8: Amazon.com, Inc.: key facts
Table 9: Amazon.com, Inc.: key financials ($)
Table 10: Amazon.com, Inc.: key financial ratios
Table 11: Apple Inc: key facts
Table 12: Apple Inc: key financials ($)
Table 13: Apple Inc: key financial ratios
Table 14: Spotify AB: key facts
Table 15: United Kingdom size of population (million), 2013-17
Table 16: United Kingdom GDP (constant 2005 prices, $ billion), 2013-17
Table 17: United Kingdom GDP (current prices, $ billion), 2013-17
Table 18: United Kingdom inflation, 2013-17
Table 19: United Kingdom consumer price index (absolute), 2013-17
Table 20: United Kingdom exchange rate, 2013-17

List of Figures
Figure 1: United Kingdom online music streaming market value: $ million, 2013-17
Figure 2: United Kingdom online music streaming market category segmentation: % share, by value, 2017
Figure 3: United Kingdom online music streaming market geography segmentation: % share, by value, 2017
Figure 4: United Kingdom online music streaming market value forecast: $ million, 2017-22
Figure 5: Forces driving competition in the online music streaming market in the United Kingdom, 2017
Figure 6: Drivers of buyer power in the online music streaming market in the United Kingdom, 2017
Figure 7: Drivers of supplier power in the online music streaming market in the United Kingdom, 2017
Figure 8: Factors influencing the likelihood of new entrants in the online music streaming market in the United Kingdom, 2017
Figure 9: Factors influencing the threat of substitutes in the online music streaming market in the United Kingdom, 2017
Figure 10: Drivers of degree of rivalry in the online music streaming market in the United Kingdom, 2017
Figure 11: Alphabet Inc: revenues & profitability
Figure 12: Alphabet Inc: assets & liabilities
Figure 13: Amazon.com, Inc.: revenues & profitability
Figure 14: Amazon.com, Inc.: assets & liabilities
Figure 15: Apple Inc: revenues & profitability
Figure 16: Apple Inc: assets & liabilities
Note: Product cover images may vary from those shown
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  • Capgemini SE
  • Capita plc
  • CBRE Group, Inc.
  • Infosys Limited
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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