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BPO Services in Germany

  • ID: 3781923
  • Report
  • November 2020
  • Region: Germany
  • 43 pages
  • MarketLine

FEATURED COMPANIES

  • Bertelsmann SE & Co. KGaA
  • Capgemini SE
  • HCL Technologies Limited
  • ISS AS
  • MORE
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BPO Services in Germany industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.



Key Highlights
  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The German BPO services market is expected to generate total revenues of $12.7bn in 2020, representing a compound annual growth rate (CAGR) of 2.5% between 2016 and 2020.
  • The HR outsourcing segment is expected to be the market's most lucrative in 2020, with total revenues of $4.4bn, equivalent to 34.6% of the market's overall value.
  • Demand for BPO services remained strong in 2019 in spite of the anaemic growth of the German economy. A tighter labor market and strong demand from the manufacturing sector drove revenue growth for HR and vertical-specific BPO services.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Germany.
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Germany.
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance.
  • Add weight to presentations and pitches by understanding the future growth prospects of the Germany bpo services market with five year forecasts by both value and volume.
Reasons to Buy
  • What was the size of the Germany bpo services market by value in 2020?
  • What will be the size of the Germany bpo services market in 2025?
  • What factors are affecting the strength of competition in the Germany bpo services market?
  • How has the market performed over the last five years?
  • Who are the top competitors in Germany's bpo services market?
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Bertelsmann SE & Co. KGaA
  • Capgemini SE
  • HCL Technologies Limited
  • ISS AS
  • MORE
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape

2 Market Overview
2.1. Market definition
2.2. Market analysis

3 Market Data
3.1. Market value

4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation

5 Market Outlook
5.1. Market value forecast

6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry

7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?

8 Company Profiles
8.1. HCL Technologies Limited
8.2. Capgemini SE
8.3. ISS AS
8.4. Bertelsmann SE & Co. KGaA

9 Macroeconomic Indicators
9.1. Country data

10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related Research
10.4. About the Author

List of Tables
Table 1: Germany bpo services market value: $ million, 2016-20(e)
Table 2: Germany bpo services market category segmentation: $ million, 2020(e)
Table 3: Germany bpo services market geography segmentation: $ million, 2020(e)
Table 4: Germany bpo services market value forecast: $ million, 2020-25
Table 5: HCL Technologies Limited: key facts
Table 6: HCL Technologies Limited: Key Employees
Table 7: HCL Technologies Limited: Key Employees Continued
Table 8: Capgemini SE: key facts
Table 9: Capgemini SE: Key Employees
Table 10: Capgemini SE: Key Employees Continued
Table 11: ISS AS: key facts
Table 12: ISS AS: Key Employees
Table 13: Bertelsmann SE & Co. KGaA: key facts
Table 14: Bertelsmann SE & Co. KGaA: Key Employees
Table 15: Germany size of population (million), 2016-20
Table 16: Germany GDP (constant 2005 prices, $ billion), 2016-20
Table 17: Germany GDP (current prices, $ billion), 2016-20
Table 18: Germany inflation, 2016-20
Table 19: Germany consumer price index (absolute), 2016-20
Table 20: Germany exchange rate, 2015-19

List of Figures
Figure 1: Germany bpo services market value: $ million, 2016-20(e)
Figure 2: Germany bpo services market category segmentation: % share, by value, 2020(e)
Figure 3: Germany bpo services market geography segmentation: % share, by value, 2020(e)
Figure 4: Germany bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in Germany, 2020
Figure 6: Drivers of buyer power in the bpo services market in Germany, 2020
Figure 7: Drivers of supplier power in the bpo services market in Germany, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Germany, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Germany, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in Germany, 2020
Note: Product cover images may vary from those shown
  • HCL Technologies Limited
  • Capgemini SE
  • ISS AS
  • Bertelsmann SE & Co. KGaA
Note: Product cover images may vary from those shown
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