Courier Pick-up and Delivery Services in Australia - Industry Market Research Report

Delivered: The expansion of digital platforms, especially for food delivery, has aided revenue

The Courier Pick-up and Delivery Services industry has undergone structural changes over the past few years because of changing conditions in downstream markets and the emergence of popular digital platforms like Uber Eats or DoorDash. At the same time, the surging popularity of online retail is growing demand for courier services, contributing to an expansion in the size of the industry, while encouraging an influx of new entrants. In the wake of the COVID-19 pandemic, these trends accelerated, especially during lockdown periods, when in-person shopping was shut. Overall, revenue is expected to grow at an annualised 8.8% over the five years through 2023-24, to $12.6 billion. Yet, this includes a marginal fall of 0.1% in 2023-24, as a fall in real household discretionary income has dampened downstream demand, while in-person shopping has recovered, slightly easing demand for deliveries from online purchases.

Industry businesses engage in door-to-door pick-up (i.e. from residences or places of business), transport and delivery of letters, documents, parcels and other items weighing less than 30 kilograms. Industry services are provided within Australia, for both international and domestic deliveries.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry's key players and their market shares.