Document Preparation Services in Australia - Industry Market Research Report

Outsourced: Increasing automation and offshoring of services is penned to limit revenue growth

While some segments of the Document Preparation Services industry have experienced weaker demand over the past five years, other segments have become stronger over the period. Demand for many of the industry's services, such as word processing and document proofing, has fallen due to improvements in software and IT proficiency. Additionally, demand from finance and insurance entities has declined over the past five years, while demand from legal and health services fell in the first year after the March 2020 COVID-19 outbreak. However, demand from legal and health services has recovered over the past two years, and increased overall during the past five years. Greater outsourcing from government agencies and justice systems have also benefitted industry transcription service operators over the period. Industry revenue is expected to rise at an annualised 1.3% over the five years through 2021-22, to $294.3 million. This trend includes an anticipated rise of 0.7% in the current year, as restrictions associated with the COVID-19 pandemic have continued to ease.

Industry operators provide services related to preparing documents. This includes services such as typing, word processing, letter or resume writing, editing and proofreading, desktop publishing, and stenographic and transcription services.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry's key players and their market shares.