Commercial Cleaning Services in Australia - Industry Research Report

Tidy sum: Revenue is recovering alongside industry expansion as lapsed clients return

The COVID-19 pandemic significantly disrupted the industry, as government restrictions required many retail and hospitality businesses to close and office staff to work from home. The industry is highly responsive to short-term shocks as contracts don't tend to be long-term and often contain 30- to 90-day cancellation clauses. Businesses took advantage of these contracts to cut costs during lockdowns and periods of heavy restrictions, reducing demand for industry cleaning services. Overall, industry revenue is expected to decline at an annualised 2.5% over the five years through 2022-23, to total $11.7 billion. This includes anticipated growth of 1.8% in the current year, as workers return to the office and restrictions on hospitality and retail businesses ease.

Industry firms provide a range of commercial and domestic cleaning services. These services include specialised commercial and industrial cleaning services and the general cleaning of floors, windows and blinds in offices, factories, homes and other buildings. The industry excludes services such as carpet cleaning, shampooing services, steam cleaning and sandblasting building exteriors.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.