North America IT Services Market by Type (Professional, Managed, and Telecom), Deployment Type (On-Premise and Cloud), Organization Size (SMBS and Enterprises), Business Function, and Industry Vertical - Forecast to 2021

  • ID: 4043277
  • Report
  • Region: Global, America, North America, United States
  • 154 Pages
  • Markets and Markets
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The North America IT Services Market Size is Expected to Grow from USD 175.2 Billion in 2016 to USD 261.5 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 8.3%

FEATURED COMPANIES

  • Accenture PLC
  • Dimension Data
  • Fujitsu
  • IBM Corporation
  • Nokia Networks
  • Tata Consultancy Services
  • MORE

Increasing adoption of cloud services by enterprises is driving the North America IT services market"

The North America IT services market size is expected to grow from USD 175.2 Billion in 2016 to USD 261.5 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 8.3%. The significant rise in digital data has influenced enterprises to shift towards cloud services and thus has led the adoption of IT services. The market is being driven by factors, such as growing trend of big data & analytics, increased IT spending, and growing interest of small and medium-sized enterprises in adopting IT services.

"Managed services is expected to grow fastest in the North America IT services market"

The managed services segment offers outsourced IT services to meet the IT demands for industries operating in different verticals. The managed services segment is likely to witness considerable growth in the coming years, owing to the companies’ increasing emphasis on core activities and outsourcing of end-to-end IT solutions.

"Canada is expected to experience extensive growth opportunities in the next few years"

Canada is expected to represent potential opportunities for North America IT services market. This can be majorly attributed to the growth in the IT sector and the increasing adoption of digital technologies by enterprises in the country. Enterprises’ inclination towards IT technologies, such as mobility, cloud services, and data analytics are likely to influence the adoption of North America IT services market in the country in the coming years.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people.

The break-up profile of the primary participants is as follows:

- By Company: Tier 1 - 36%, Tier 2 - 21%, and Tier 3 - 43%
- By Designation: C-level - 75%, Director level - 15%, and Others - 10%
- By Region: North America - 70%, Europe - 15%, and APAC - 15%

The IT services segment comprises the major vendors, such as IBM Corporation, HP Enterprise, Accenture PLC, Infosys, Wipro Limited, Cognizant Technology Solutions Corporation, HCL Technologies Limited, Oracle, Tata Consultancy Services, Tech Mahindra, Fujitsu, Capgemini, NTT Data, Hitachi Consulting, Unisys Corporation, Dimension Data, Nokia Networks, Ericsson, and Huawei Technologies Limited.
 
Research Coverage:

The report includes in-depth competitive analysis of these key players in the North America IT services market, with their company profiles, recent developments, and key market strategies. The research report segments the North America IT services market by type, deployment type, organization size, business function, and vertical.

Reasons to buy the Report

The North America IT services market has been segmented on the basis of types, deployment types, organization size, business functions, and verticals. The report is expected to help the market leaders/new entrants in this market in the following ways:

1. The report segments the North America IT services market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments. The market numbers are further split across different verticals and regions.
2. The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report is expected to help stakeholders to better understand the competitors and gain more insights to better their position in businesses. There is a separate section on competitive landscape, including competitor ecosystem and mergers & acquisitions. Besides, there are company profiles of 13 players offering services in this market. In this section, the market internals are provided that can put them ahead of the competitors. The report also covers a list of three key innovators in the market.

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FEATURED COMPANIES

  • Accenture PLC
  • Dimension Data
  • Fujitsu
  • IBM Corporation
  • Nokia Networks
  • Tata Consultancy Services
  • MORE
1 Introduction

    1.1 Objectives of the Study

    1.2 Market Definition

    1.3 Market Scope

           1.3.1 Markets Covered

           1.3.2 Years Considered for the Study

    1.4 Currency

    1.5 Limitations

    1.6 Stakeholders

2 Research Methodology

    2.1 Introduction

           2.1.1 Secondary Data

                    2.1.1.1 Key Data From Secondary Sources

           2.1.2 Primary Data

                    2.1.2.1 Key Data From Primary Sources

                    2.1.2.2 Key Industry Insights

                    2.1.2.3 Breakdown of Primaries

    2.2 Market Size Estimation

           2.2.1 Bottom-Up Approach

           2.2.2 Top-Down Approach

    2.3 Market Breakdown and Data Triangulation

    2.4 Research Assumptions

3 Executive Summary

4 Premium Insights

    4.1 Attractive Market Opportunities in the North America IT Services Market

    4.2 Market Snapshot By Service Type, 2016-2021

    4.3 Market Snapshot By Deployment Type, 2016-2021

    4.4 Market Snapshot By Vertical and Business Function, 2016

5 Market Overview

    5.1 Introduction

    5.2 Market Evolution

    5.3 Market Segmentation

           5.3.1 By Service Type

           5.3.2 By Business Function

           5.3.3 By Organization Size

           5.3.4 By Deployment Type

           5.3.5 By Vertical

    5.4 Market Dynamics

           5.4.1 Drivers

                    5.4.1.1 Increasing Popularity of Cloud Services

                    5.4.1.2 Growing Ict Spend and Rising Adoption of IT Services Among Smbs

           5.4.2 Restraints

                    5.4.2.1 Concern Over Privacy and Security

                    5.4.2.2 Doubts Related to Efficiency and Effectiveness of IT Services

           5.4.3 Opportunities

                    5.4.3.1 Rising Demand for System Integrators

                    5.4.3.2 Potential Opportunities in Exploring Next-Generation IT Technology in BFSI and Healthcare Sectors

           5.4.4 Challenges

                    5.4.4.1 Less Professionals With Latest Technological Expertise

                    5.4.4.2 Complexities Involved With the Integration of Third-Party IT Infrastructure With That of the Organization

6 Industry Trends

    6.1 Introduction

    6.2 Value Chain Analysis

    6.3 Strategic Benchmarking

7 Technology Innovation, Social, Mobility, Analytics, and Cloud

    7.1 Introduction

    7.2 Social, Mobility, Analytics, and Cloud

    7.3 Recent Innovations

8 North America IT Services Market Analysis, By Service Type

    8.1 Introduction

    8.2 Professional Services

           8.2.1 System Integration

                    8.2.1.1 Application Integration

                               8.2.1.1.1 Application Development

                               8.2.1.1.2 Application Testing

                               8.2.1.1.3 Application Lifecycle Management

                    8.2.1.2 Infrastructure Integration

                               8.2.1.2.1 Data Center

                               8.2.1.2.2 Security

                               8.2.1.2.3 Mobility

                               8.2.1.2.4 Network

                               8.2.1.2.5 Others (Communication and Information Management)

           8.2.2 Training and Education

           8.2.3 Consulting

    8.3 Managed Services

           8.3.1 Managed Security

           8.3.2 Managed Data Center

           8.3.3 Managed Network

           8.3.4 Managed Mobility

           8.3.5 Others (Managed Communication and Information)

    8.4 Telecom Services

9 North America IT Services Market Analysis, By Organization Size

    9.1 Introduction

    9.2 Small and Medium Businesses

    9.3 Enterprises

10 North America IT Services Market Analysis, By Deployment Type

     10.1 Introduction

     10.2 On-Premises

     10.3 Cloud

11 North America IT Services Market Analysis, By Business Function

     11.1 Introduction

     11.2 Finance and Accounting

     11.3 Human Resources

     11.4 Sales and Marketing

     11.5 Supply Chain Management

     11.6 Operations and Support

     11.7 Manufacturing

12 North America IT Services Market Analysis, By Vertical

     12.1 Introduction

     12.2 Banking, Financial Services, and Insurance

     12.3 Media and Entertainment

     12.4 Government and Defense

     12.5 Communication and Technology

     12.6 Consumer Goods and Retail

     12.7 Healthcare

     12.8 Others

13 Competitive Landscape

     13.1 Overview

     13.2 North America IT Services Market: MnM Vendor-Dive Comparison

     13.3 Competitive Situations and Trends

             13.3.1 New Product Launches/Upgradation

             13.3.2 Partnerships, Agreements, and Collaborations

             13.3.3 Mergers and Acquisitions

             13.3.4 Expansions

14 Company Profiles

     14.1 Introduction

     14.2 Hewlett Packard Enterprise

     14.3 Accenture PLC

     14.4 Cognizant Technology Solutions Corporation

     14.5 Wipro Limited

     14.6 HCL Technologies Limited

     14.7 Infosys

     14.8 IBM Corporation

     14.9 Oracle Corporation

     14.10 Tata Consultancy Services

     14.11 Tech Mahindra

     14.12 Fujitsu

     14.13 Capgemini

     14.14 Ericsson

     14.15 Huawei Technologies Co. Ltd.

     14.16 Nokia Networks

15 Key Innovators

     15.1 Dimension Data

     15.2 Unisys Corporation

     15.3 Hitachi Consulting Corporation

List of Tables
Table 1 North America IT Services Market Size Growth Rate, 2014-2021 (USD Billion, Y-O-Y %)
Table 2 Recent Developments in Smac Technologies, 2014-2021
Table 3 North America IT Services Market Size, By Service Type, 2014-2021 (USD Billion)
Table 4 Services: Market Size, By Country, 2014-2021 (USD Billion)
Table 5 Professional Services: Market Size, By Type, 2014-2021 (USD Billion)
Table 6 United States: Professional Services Market Size, By Type, 2014-2021 (USD Billion)
Table 7 System Integration Market Size, By Type, 2014-2021 (USD Billion)
Table 8 United States: System Integration Market Size, By Type, 2014-2021 (USD Billion)
Table 9 Application Integration Market Size, By Type, 2014-2021 (USD Billion)
Table 10 United States: Application Integration Market Size, By Type, 2014-2021 (USD Billion)
Table 11 Infrastructure Integration: Market Size, By Type, 2014-2021 (USD Billion)
Table 12 United States: Infrastructure Integration Market Size, By Type, 2014-2021 (USD Billion)
Table 13 Managed Services: Market Size, By Type, 2014-2021 (USD Billion)
Table 14 United States: Managed Services Market Size, By Type, 2014-2021 (USD Billion)
Table 15 North America IT Services Market Size, By Organization Size, 2014-2021 (USD Billion)
Table 16 United States: Market, By Organization Size, 2014-2021 (USD Million)
Table 17 North America IT Services Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 18 United States: Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 19 North America IT Services Market Size, By Business Function, 2014-2021 (USD Billion)
Table 20 United States: Market Size, By Business Function, 2014-2021 (USD Billion)
Table 21 Finance and Accounting: Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 22 Human Resources: North America IT Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 23 Sales and Marketing: Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 24 Supply Chain Management: Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 25 Operations and Support: Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 26 Manufacturing: Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 27 North America IT Services Market Size, By Vertical, 2014-2021 (USD Billion)
Table 28 United States: Market Size, By Vertical, 2014-2021 (USD Billion)
Table 29 Banking, Financial Services, and Insurance: Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 30 Media and Entertainment: Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 31 Government and Defense: Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 32 Communication and Technology: Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 33 Consumer Goods and Retail: Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 34 Healthcare: Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 35 Others: North America IT Services Market Size, By Deployment Type, 2014-2021 (USD Billion)
Table 36 New Product Launches, 2015-2016
Table 37 Partnerships, Agreements, and Collaborations, 2014-2016
Table 38 Mergers and Acquisitions, 2015-2016
Table 39 Expansions, 2016

List of Figures
Figure 1 North America IT Services Market: Research Design
Figure 2 Breakdown of Primary Interviews: By Company Type, Designation, and Region
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Data Triangulation Methodology
Figure 6 Top Three Categories for the North America IT Services Market During the Period 2016-2021
Figure 7 Growing Adoption of Cloud Services is Driving the North America IT Services Market During the Forecast Period
Figure 8 Managed Services Segment is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 9 Cloud Deployment Type is Expected to Grow at the Highest CAGR in the North America IT Services Market During the Forecast Period
Figure 10 Government and Defense Vertical is Expected to Hold the Largest Market Share in 2016
Figure 11 Evolution of the North America IT Services Market
Figure 12 Market Segmentation By Service Type
Figure 13 Market Segmentation By Business Function
Figure 14 Market Segmentation By Organization Size
Figure 15 Market Segmentation By Deployment Type
Figure 16 Market Segmentation By Vertical
Figure 17 Market Drivers, Restraints, Opportunities, and Challenges
Figure 18 Market Value Chain Analysis
Figure 19 Companies Adopted Different Strategies to Gain Competitive Advantage in the North America IT Services Market
Figure 20 Managed Services Type is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 21 Consulting is Expected to Grow Substantially Among All Professional Services During the Forecast Period
Figure 22 Application Integration Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 23 Application Testing is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 24 Mobility Segment is Expected to Grow at the Highest CAGR Among Infrastructure Management Services During the Forecast Period
Figure 25 Managed Mobility is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 26 Small and Medium Businesses Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 27 Cloud is Expected to Be the Major Deployment Model During the Forecast Period
Figure 28 Sales and Marketing Business Function is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 29 Healthcare Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 30 Companies Adopted the Strategy of Partnerships, Agreements, and Collaborations as the Key Growth Strategy From 2014 to 2016
Figure 31 Product Offering Analysis
Figure 32 Business Strategy Analysis
Figure 33 Market Evaluation Framework
Figure 34 Battle for Market Share: New Product Launches and Partnerships Were the Key Strategies
Figure 35 Geographic Revenue Mix of the Top Five Market Players
Figure 36 Hewlett Packard Enterprise: Company Snapshot
Figure 37 Hewlett Packard Enterprise: SWOT Analysis
Figure 38 Accenture PLC: Company Snapshot
Figure 39 Accenture PLC: SWOT Analysis
Figure 40 Cognizant Technology Solutions Corporation: Company Snapshot
Figure 41 Cognizant Technology Solutions Corporation: SWOT Analysis
Figure 42 Wipro Limited: Company Snapshot
Figure 43 Wipro Limited: SWOT Analysis
Figure 44 HCL Technologies Limited: Company Snapshot
Figure 45 HCL Technologies Limited: SWOT Analysis
Figure 46 Infosys: Company Snapshot
Figure 47 Infosys: SWOT Analysis
Figure 48 IBM Corporation: Company Snapshot
Figure 49 IBM Corporation: SWOT Analysis
Figure 50 Oracle Corporation: Company Snapshot
Figure 51 Oracle Corporation: SWOT Analysis
Figure 52 Tata Consultancy Services: Company Snapshot
Figure 53 Tata Consultancy Services: SWOT Analysis
Figure 54 Tech Mahindra: Company Snapshot
Figure 55 Tech Mahindra: SWOT Analysis
Figure 56 Fujitsu: Company Snapshot
Figure 57 Fujitsu: SWOT Analysis
Figure 58 Capgemini: Company Snapshot
Figure 59 Capgemini: SWOT Analysis
Figure 60 Ericsson: Company Snapshot
Figure 61 Huawei Technologies Co. Ltd.: Company Snapshot
Figure 62 Unisys Corporation: Company Snapshot
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FEATURED COMPANIES

  • Accenture PLC
  • Dimension Data
  • Fujitsu
  • IBM Corporation
  • Nokia Networks
  • Tata Consultancy Services
  • MORE

The North America IT services market is expected to grow from USD 175.2 Billon in 2016 to USD 261.5 Billon by 2021, at a Compound Annual Growth Rate (CAGR) of 8.3% during the forecast period. Several factors such as rising investments in the IT infrastructure, demands for efficient management of IT services, and increasing adoption of IT services in Small and Medium-sized Enterprises (SMEs) have bolstered the growth of IT services systems. Verticals such as government & defense; consumer goods & retail; healthcare; Banking, Financial Services, and Insurance (BFSI); and communication & technology have been the major contributors to the North America IT services market.

The North America IT services market is segmented by type, deployment type, organization size, business function, and vertical. The managed IT services is likely to observe high demand during the forecast period, considering the enterprises’ preference to outsource the entire IT services in order to optimize and streamline their workflow.

The cloud deployment type is expected to grow at the fastest CAGR during the forecast period. This can be attributed to the increasing digital data and concerns over storage, thus aiding the fast adoption of cloud services. The cloud services segment has further benefited enterprises and Small and Medium-sized Businesses (SMBs) to eliminate the cost of on-premises infrastructure by providing on-demand virtual IT resources and services.

The IT services segment has been predominantly adopted by large enterprises to devise their IT strategy or manage their entire IT infrastructure. Due to the complexities and continuous upgradation to latest IT solutions, large enterprises are more inclined to adopt IT services. SMBs held a lower share in the North America IT services market. However, SMBs are expected to witness fast growth during the forecast period. This can primarily be attributed to the cloud services segment that has reduced the infrastructure costs associated with on-premises deployment.

The IT services segment is being increasingly adopted by different verticals, such as government & defense, healthcare, consumer goods & retail, BFSI, and communication & technology, which has led to the growth of the market across the globe. The healthcare sector is expected to grow at the highest CAGR in the North America IT services market among the different industry verticals, owing to its adoption of analytics tools and cloud services during the forecast period.

North America has been at the forefront of the IT services adoption due to the high concentration of enterprises in the region coupled with the high Information and Communications Technology (ICT) spending by enterprises. Enterprises in this region view IT services as a source of competitive advantage where the enterprises spend heavily in these services to stay ahead of the competition, as these services enable enterprises in a quicker decision-making process.

However, concern over the privacy and security to deploy company’s vital data over cloud services has been a major factor to hinder the cloud services sector. The top players, which include IBM Corporation, HP Enterprise, Accenture PLC, Wipro, Tata Consultancy Services, Cognizant Technology Solutions Corp., Nokia Networks, and Ericsson have been emphasizing on developing differentiating and innovating IT services. These players have adopted various growth strategies, such as new product launches; partnerships, contracts, collaborations, and acquisitions; and expansions to expand their product/service offerings and market share in the IT services space.

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  • Accenture PLC
  • Capgemini
  • Cognizant Technology Solutions Corporation
  • Dimension Data
  • Ericsson
  • Fujitsu
  • HCL Technologies Limited
  • Hewlett Packard Enterprise
  • Hitachi Consulting Corporation
  • Huawei Technologies Co. Ltd.
  • IBM Corporation
  • Infosys
  • Nokia Networks
  • Oracle Corporation
  • Tata Consultancy Services
  • Tech Mahindra
  • Unisys Corporation
  • Wipro Limited
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