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Certified KPI Professional - Online Course

  • ID: 4328442
  • Training
  • Region: Global
  • The KPI Institute Pty. Ltd.
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Improve the Performance of Your Company by Practicing a Sound Framework for KPI Measurement

KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports. 

This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

3 Key business benefits

  • Improve the performance of your company by practicing a sound framework for KPI measurement
  • Obtain better business results by selecting the right KPIs to monitor for your company
  • Generate value from using KPIs by optimizing the data collection process

5 Benefits

  • Support decision making by accessing relevant performance data
  • Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs
  • Access an innovative learning experience based on a 3 stage educational process
  • Obtain premium recognition as a Certified KPI Professional by completing a unique international learning program
  • Expand your business network by becoming a member of the international Certified KPI Professionals Community

Learning objectives

  • Differentiate between objectives, KPIs and initiatives
  • Understand KPI selection in different contexts
  • Apply best practice techniques to KPI selection
  • Document KPIs in a standardized template
  • Learn when and how to use benchmarking in target setting
  • Optimize the KPI activation and data gathering process

Evaluation

The certification process is finalized only when you complete all of the 3 stages of the learning experience. You will receive the Certified KPI Professional diploma after you have successfully completed all of the 3 stages of the learning experience. This certifies the skills and knowledge related to performance measurement field.

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Module 1 - Introduction to the world of KPIs

  • Challenges in performance measurement
  • The value added by KPIs
  • The Performance Management System Architecture
  • Strategic Planning tools
  • Performance Measurement tools
  • Performance Improvement tools
  • KPI Management Framework Concept Map
  • Governance and Competencies
  • KPI use case scenarios

Module 2 - Understanding KPIs

  • Standardizing terminology
  • Metrics, KPIs and KRIs
  • Objectives, KPIs and Initiatives
  • KPI lifecycle

Module 3 - KPI Typology and Taxonomy

  • Leading vs. lagging KPIs
  • Qualitative vs. quantitative KPIs
  • Efficiency vs. effectiveness KPIs
  • KPI DNA map

Module 4 - KPI Selection

  • KPI selection process
  • KPI Selection techniques
  • KPI Expo
  • KPI Clustering
  • KPI selection workshop
  • KPI Balancing
  • KPI Selection Criteria

Module 5 - KPI Alignment

  • KPI alignment approaches
  • KPI selection for corporate scorecard
  • KPIs cascaded to operational level

Module 6 - KPI Documentation

  • KPI documentation form
  • KPI documentation process

Module 7 – KPI Target Setting

  • Target setting process
  • Target setting approaches
  • Target setting scenarios
  • Weights and indexes
  • Challenges in working with targets

Module 8 - Data gathering

  • Data quality dimensions
  • Data gathering process
  • Data gathering tools
  • Data gathering techniques
  • Working with data custodians

Module 9 - Data Visualization

  • Guidelines in data visualization for Dashboards
  • Guidelines in data visualization for Scorecards
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Cristina Tarata's research activity is reflected by the development of smartkpis.com database, documenting over 1,000 KPIs from 16 functional areas and 25 industries. She also coordinated the launch of over 90 reports ”Top 25 KPIs in 2011-2012”; and the development of book series: The KPI Compendium, The KPI Dictionary – Volume 1 and Volume 2, The KPI Dictionary Series.

As a consultant, Cristina was involved in several projects for implementing a performance management system based on Balanced Scorecard at strategic, operational and individual level.

Among representative clients, is mentioned Abu Dhabi Retirement Pensions and Benefits Fund and VM Finance Group. Furthermore, she revised the performance management architecture of companies from different industries, including financial institutions, petrochemicals, public sector, health and professional services.

As a Master Trainer, certified by Association for Talent Development, USA, Cristina facilitates training courses related to the use of KPIs at strategic, operational and individual level. Besides delivering and contributing to the development of face-to-face or online training courses, Cristina also elaborates other educational materials, such as video doodles or webinars in the field of managing and measuring performance in organizations.

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