The world's most successful companies have been quietly doing things differently for nearly two decades. Over that time, they've generated stock market returns of twice the norm and they've had half the employee turnover of their peers. Their staff innovate more, deliver better customer service and beat the competition. These companies outperform and disrupt their markets.
They break the rules of traditional HR. They rebel against the status quo. Build it has found the rebels and the rulebreakers, and shares their best secrets for engaging their people.
"Every company in the world is trying to disrupt itself before it is disrupted by newcomers. Everyone knows why, but most struggle with how. Here is a book bursting with great examples, concrete actions, real success. It'll give you ideas, debates, great arguments and, most of all, hope."
MARGARET HEFFERNAN, CEO AND AUTHOR OF WILLFUL BLINDNESS
"Your all–things–necessary guide to employee engagement. You'll learn what engagement really means, why it's so essential, and how to instill it in your workforce. Packed with some terrific case studies, Build it will help you transform your workplace."
DANIEL H.PINK, NEW YORK TIMES BESTSELLING AUTHOR OF DRIVE AND WHEN
"Practical, thoughtful, logical advice and examples for building a high–performance culture. This is a terrific playbook by and for fellow rebels all over the world!"
PATTY MCCORD, FORMER CHIEF TALENT OFFICER AT NETFLIX AND AUTHOR OF POWERFUL
Free tools, resources and additional case studies at: [external URL]
Alphabetical List of Plays ix
1 Understanding Employee Engagement 1
2 Introducing the Engagement Bridge 11
3 Open & Honest Communication 19
4 Purpose, Mission & Values 41
5 Leadership 69
6 Management 85
7 Job Design 109
8 Learning 129
9 Recognition 149
10 Pay & Benefits 173
11 Workspace 203
12 Wellbeing 219
13 Building it 241