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Healthcare CRM Market Size, Share & Trends Analysis Report by Functionality, by Deployment Mode (On-premise Model, Cloud/Web-based Model), by End-use, by Region, and Segment Forecasts, 2022-2030

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    Report

  • 150 Pages
  • September 2022
  • Region: Global
  • Grand View Research
  • ID: 4396418
The global Healthcare CRM market size is anticipated to reach USD 30.6 billion by 2030. The market is expected to expand at a lucrative CAGR of 8.4% from 2022 to 2030. The use of CRM helps healthcare organizations to streamline their workflow and better manage patient care. It also helps in reducing the cost and increasing efficiency. Moreover, unpreparedness for the global COVID 19 pandemic has further heightened the need for digitized interoperability solutions providing faster and more effective results. The rising adoption of EHR, in developed as well as developing economies is anticipated to provide this market with a lucrative growth platform in the coming few years.

Vitally impacting drivers for the industry include a rapidly growing percentage of an aging population, a rise in chronic disease incidence, and the advancement of new technology. Demand for operational efficiency in a healthcare organization, adoption of home care/ virtual care, and the big data revolution is also contributing to the growth of the market. According to a study by Deloitte, 62.0% of patients are comfortable with online consultation with a doctor. The shift from volume to value-based care and the rise of consumerism in healthcare is also expected to contribute significantly to the growth of the market.

Market players adopt strategies such as Deployment mode launches, collaborations, partnerships, and mergers and acquisitions to strengthen their industry position. For instance, in September 2019, GetWellNetwork and Cerner partnered to narrow the gaps between providers and patients from inpatient to outpatient settings and the home. This partnership was aimed at providing convenient access and consumer engagement. Also, in August 2021, Zoho corporation introduced its brand-new Canvas Zoho CRM, a unique creative studio for CRM customization. Canvas makes the CRM user experience consumer-level simple by utilizing a no-code design studio, and increasing CRM adoption rates. 

Healthcare CRM Market Report Highlights

  • The Healthcare CRM market was valued at USD 14.3 billion in 2021 and is expected to grow at a CAGR of 8.4% during the forecast period.
  • Based on functionality, sales segment dominated the market in 2021 while the it is also anticipated to be the fastest growing segment in the coming years. This is owing to growing number of solutions available in the market and initiatives implemented by leading companies.
  • End-to-end sales management platform from Creatio for example facilitates the acceleration of sales processes for companies operating in various industries including retail, public sector, pharma, manufacturing etc.
  • Based on deployment mode, cloud/ web-based model held the largest share of the market in 2021. It is also projected to grow at the fastest CAGR during the forecast period.
  • Healthcare Providers accounted for highest market share of over 30% by end use in 2021. Healthcare Payers segment on the other hand, is estimated to grow the fastest.
  • North America and Europe are expected to be the major regions for the growth of this industry. Emerging regions such as the Asia Pacific is expected to show lucrative growth during the forecast period owing to changing healthcare system and demand for collaborative care
  • A common trend observed is the rising partnerships among market players for innovation by leveraging each other competencies. For instance, Salesforce expanded its presence in IT through the launch of the cloud, with the collaboration of major industry partners such as Centura Health, Philips, Deloitte Digital, and Accenture


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Frequently Asked Questions about the Global Healthcare CRM Market

What is the estimated value of the Global Healthcare CRM Market?

The Global Healthcare CRM Market was estimated to be valued at $16 Billion in 2022.

What is the growth rate of the Global Healthcare CRM Market?

The growth rate of the Global Healthcare CRM Market is 8.4%, with an estimated value of $30.6 Billion by 2030.

What is the forecasted size of the Global Healthcare CRM Market?

The Global Healthcare CRM Market is estimated to be worth $30.6 Billion by 2030.

Who are the key companies in the Global Healthcare CRM Market?

Key companies in the Global Healthcare CRM Market include Microsoft, Cerner Corporation (Oracle), Ibm, Sap, Accenture, Zoho Corporation, Hc1, Leadsquared, Salesforce and Veeva Systems.

Table of Contents

Chapter 1 Research Methodology & Scope
1.1 Market Segmentation & Scope
1.1.1 Estimates & Forecast Timeline
1.2 Research Methodology
1.3 Information Procurement
1.3.1 Purchased Database:
1.3.2 Internal database
1.3.3 Secondary Sources
1.3.4 Primary Research:
1.3.5 Details Of Primary Research
1.4 Information Or Data Analysis
1.4.1 Data Analysis Models
1.5 Market Formulation & Validation
1.6 Model Details
1.6.1 Commodity Flow Analysis
1.6.2 Top Down Market Estimation
1.6.3 Region Based Segment Share Calculation
1.6.4 Factors Used In Segment Share Estimation
1.6.5 Global Market: Cagr Calculation
1.7 List Of Secondary Sources
Chapter 2 Executive Summary
2.1 Market Outlook
Chapter 3 Healthcare Crm Market Variables Trends & Scope
3.1 Market Lineage Outlook
3.1.1 Parent Market Outlook
3.1.2 Ancillary Market Outlook
3.2 Penetration & Growth Prospect Mapping By Indication, 2021
3.3 Regulatory Scenario
3.4 Market Dynamics
3.4.1 Market Driver Analysis
3.4.2 Market Restraint Analysis
3.5 Industry Analysis - Porter’s
3.5.1 Bargaining Power Of Suppliers:
3.5.2 Bargaining Power Of Buyers:
3.5.3 Threat Of Substitutes:
3.5.4 Threat Of New Entrants:
3.5.5 Competitive Rivalry:
3.6 Industry Analysis - Pestle
3.6.1 Political/Legal Landscape
3.6.2 Economic Landscape
3.6.3 Social Landscape
3.6.4 Technology Landscape
3.6.5 Environment Landscape
3.7 Healthcare Crm: Covid-19 Impact
3.7.1 Current And Future Impact Analysis
3.7.2 Impact Of Covid-19 On Market Players
Chapter 4 Healthcare Crm Market: Functionality Analysis
4.1 Functionality Business Analysis
4.2 Healthcare Crm Market: Functionality Movement Analysis
4.3 Customer Service And Support
4.3.1 Customer Service And Support Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
4.4 Digital Commerce
4.4.1 Digital Commerce Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
4.5 Marketing
4.5.1 Marketing Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
4.6 Sales
4.6.1 Sales Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
4.7 Cross -Crm
4.7.1 Cross -Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
Chapter 5 Healthcare Crm Market: Deployment Mode Analysis
5.1 Deployment Mode Business Analysis
5.2 Healthcare Crm Market: Deployment Mode Movement Analysis
5.3 On-Premise Model
5.3.1 On-Premise Model Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
5.4 Cloud/Web-Based Model
5.4.1 Cloud/Web-Based Model Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
Chapter 6 Healthcare Crm Market: End-Use Analysis
6.1 End-Use Business Analysis
6.2 Healthcare Crm Market: End-Use Movement Analysis
6.3 Healthcare Providers
6.3.1 Healthcare Providers Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
6.4 Healthcare Payers
6.4.1 Healthcare Payers Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
6.5 Life Sciences Industry
6.5.1 Life Sciences Industry Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
Chapter 7 Healthcare Crm: Regional Market Analysis, By Deployment Mode, Functionality, And End-Use 2017 - 2030 (USD Billion)
7.1 Regional Market Share Analysis, 2021 & 2030
7.2 Regional Market Snapshot
7.3 North America
7.3.1 North America Healthcare Crm Market Estimates And Forecasts By Countries, 2017 - 2030 (USD Billion)
7.3.2 U.S.
7.3.2.1 U.S. Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.3.3 Canada
7.3.3.1 Canada Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.4 Europe
7.4.1 Europe Healthcare Crm Market Estimates And Forecasts By Countries, 2017 - 2030 (USD Billion)
7.4.2 Uk
7.4.2.1 Uk Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.4.3 Germany
7.4.3.1 Germany Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.4.4 France
7.4.4.1 France Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.4.5 Spain
7.4.5.1 Spain Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.5 Asia Pacific
7.5.1 Asia Pacific Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.5.2 Japan
7.5.2.1 Japan Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.5.3 China
7.5.3.1 China Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.5.4 India
7.5.4.1 India Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.5.5 Australia
7.5.5.1 Australia Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.6 Latin America
7.6.1 Latin America Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.6.2 Brazil
7.6.2.1 Brazil Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.6.3 Colombia
7.6.3.1 Colombia Healthcare Crm Market Estimates And Forecasts, 2017 - 2030 (USD Billion)
7.7 MEA
7.7.1 Mea Healthcare Crm Market Estimates And Forecasts By Countries, 2017 - 2030 (USD Billion)
7.7.2 South Africa
7.7.2.1 South Africa Healthcare CRM market estimates and forecasts, 2017 - 2030 (USD Billion)
Chapter 8 Healthcare CRM Market - Competitive Landscape
8.1 Company Profiles
8.1.1 Microsoft
8.1.1.1 Company overview
8.1.1.2 FINANCIAL PERFORMANCE
8.1.1.3 Deployment mode benchmarking
8.1.1.4 Strategic initiatives
8.1.2 Cerner Corporation (Oracle)
8.1.2.1 Company overview
8.1.2.2 Financial performance
8.1.2.3 Deployment mode benchmarking
8.1.2.4 Strategic initiatives
8.1.3 IBM
8.1.3.1 Company overview
8.1.3.2 Financial performance
8.1.3.3 Deployment mode benchmarking
8.1.3.4 Strategic initiatives
8.1.4 SAP
8.1.4.1 Company overview
8.1.4.2 Financial performance
8.1.4.3 Deployment mode benchmarking
8.1.4.4 Strategic initiatives
8.1.5 Accenture
8.1.5.1 Company overview
8.1.5.2 Financial performance
8.1.5.3 Deployment mode benchmarking
8.1.5.4 Strategic initiatives
8.1.6 Zoho Corporation
8.1.6.1 Company overview
8.1.6.2 Financial performance
8.1.6.3 Deployment mode benchmarking
8.1.6.4 Strategic initiatives
8.1.7 hc1
8.1.7.1 Company overview
8.1.7.2 Financial performance
8.1.7.3 Deployment mode benchmarking
8.1.7.4 Strategic initiatives
8.1.8 LeadSquared
8.1.8.1 Company overview
8.1.8.2 Financial performance
8.1.8.3 Deployment mode benchmarking
8.1.8.4 Strategic initiatives
8.1.9 Salesforce
8.1.9.1 Company overview
8.1.9.2 Financial performance
8.1.9.3 Deployment mode benchmarking
8.1.9.4 Strategic initiatives
8.1.10 Veeva Systems
8.1.10.1 Company overview
8.1.10.2 Financial performance
8.1.10.3 Deployment mode benchmarking
8.1.10.4 Strategic initiatives
8.1.11 Creatio
8.1.11.1 Company overview
8.1.11.2 Financial performance
8.1.11.3 Deployment mode benchmarking
8.1.11.4 Strategic initiatives
8.1.12 Talisma
8.1.12.1 Company overview
8.1.12.2 Financial performance
8.1.12.3 Deployment mode benchmarking
8.1.12.4 Strategic initiatives
8.1.13 Alvaria
8.1.13.1 Company overview
8.1.13.2 Financial performance
8.1.13.3 Deployment mode benchmarking
8.1.13.4 Strategic initiatives
8.1.14 NICE
8.1.14.1 Company overview
8.1.14.2 Financial performance
8.1.14.3 Deployment mode benchmarking
8.1.14.4 Strategic initiatives
8.1.15 Verint Systems Inc.
8.1.15.1 Company overview
8.1.15.2 Financial performance
8.1.15.3 Deployment mode benchmarking
8.1.15.4 Strategic initiatives
10.2 Market Participation Categorization
10.3 Public Companies
10.3.1 Company Market Position Analysis - Heat Map Analysis
10.3.2 Synergy Analysis: Major Deals & Strategic Alliances
10.4 Detailed List of Market Players
List of Tables
Table 1 List of secondary sources
Table 2 List of Key companies
Table 3 North America Healthcare CRM market, by country, 2017 - 2030 (USD Billion)
Table 4 North America Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 5 North America Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 6 North America Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 7 U.S. Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 8 U.S. Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 9 U.S. Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 10 Canada Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 11 Canada Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 12 Canada Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 13 Europe Healthcare CRM market, by country, 2017 - 2030 (USD Billion)
Table 14 Europe Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 15 Europe Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 16 Europe Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 17 UK Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 18 UK Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 19 UK Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 20 Germany Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 21 Germany Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 22 Germany Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 23 France Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 24 France Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 25 France Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 26 Spain Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 27 Spain Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 28 Spain Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 29 Asia Pacific Healthcare CRM market, by country, 2017 - 2030 (USD Billion)
Table 30 Asia Pacific Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 31 Asia Pacific Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 32 Asia Pacific Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 33 China Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 34 China Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 35 China Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 36 Japan Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 37 Japan Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 38 Japan Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 39 India Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 40 India Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 41 India Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 42 Australia Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 43 Australia Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 44 Australia Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 45 Latin America Healthcare CRM market, by country, 2017 - 2030 (USD Billion)
Table 46 Latin America Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 47 Latin America Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 48 Latin America Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 49 Brazil Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 50 Brazil Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 51 Brazil Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 52 Colombia Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 53 Colombia Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 54 Colombia Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 55 MEA Healthcare CRM market, by country, 2017 - 2030 (USD Billion)
Table 56 MEA Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 57 MEA Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 58 MEA Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 59 South Africa Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 60 South Africa Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 61 South Africa Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
Table 62 Global Healthcare CRM market, by region, 2017 - 2030 (USD Billion)
Table 63 Global Healthcare CRM market, by Deployment mode, 2017 - 2030 (USD Billion)
Table 64 Global Healthcare CRM market, by End Use, 2017 - 2030 (USD Billion)
Table 65 Global Healthcare CRM market, by Functionality, 2017 - 2030 (USD Billion)
List of Figures
Fig. 1 Market segmentation
Fig. 2 Market research process
Fig. 3 Data triangulation techniques
Fig. 4 Primary research pattern
Fig. 5 Market research approaches
Fig. 6 Value-chain-based sizing & forecasting
Fig. 7 QFD modeling for market share assessment
Fig. 8 Market formulation & validation
Fig. 9 Commodity flow analysis
Fig. 10 Healthcare CRM Market Revenues, 2021 (USD Billions)
Fig. 11 Parent market outlook
Fig. 12 Ancillary market outlook
Fig. 13 Penetration & growth prospect mapping by indication, 2021
Fig. 14 Market trends & outlook
Fig. 15 Market driver relevance analysis (Current & future impact)
Fig. 16 Market driver relevance analysis (Current & future impact)
Fig. 17 Healthcare CRM market functionality outlook: Key takeaways
Fig. 18 Healthcare CRM market: Functionality movement analysis
Fig. 19 Global customer service and support market, 2017 - 2030 (USD Billion)
Fig. 20 Global digital commerce market, 2017 - 2030 (USD Billion)
Fig. 21 Global marketing market, 2017 - 2030 (USD Billion)
Fig. 22 Global sales market, 2017 - 2030 (USD Billion)
Fig. 23 Global cross -CRM market, 2017 - 2030 (USD Billion)
Fig. 24 Healthcare CRM market deployment mode outlook: Key takeaways
Fig. 25 Healthcare CRM market: Deployment mode movement analysis
Fig. 26 Global on-premise model market, 2017 - 2030 (USD Billion)
Fig. 27 Global cloud/web-based model market, 2017 - 2030 (USD Billion)
Fig. 28 Healthcare CRM market end-use outlook: Key takeaways
Fig. 29 Healthcare CRM market: End-use movement analysis
Fig. 30 Global healthcare providers market, 2017 - 2030 (USD Billion)
Fig. 31 Global healthcare payers market, 2017 - 2030 (USD Billion)
Fig. 32 Global life sciences industry market, 2017 - 2030 (USD Billion)
Fig. 33 Regional outlook, 2021 & 2030
Fig. 34 Regional marketplace: Key takeaways
Fig. 35 North America Healthcare CRM market by countries, 2017 - 2030 (USD Billion)
Fig. 36 U.S. Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 37 Canada Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 38 Europe Healthcare CRM market by countries, 2017 - 2030 (USD Billion)
Fig. 39 UK Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 40 Germany Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 41 France Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 42 Spain Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 43 Asia Pacific Healthcare CRM market by countries, 2017 - 2030 (USD Billion)
Fig. 44 Japan Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 45 China Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 46 India Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 47 Australia Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 48 Latin America Healthcare CRM market by countries, 2017 - 2030 (USD Billion)
Fig. 49 Brazil Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 50 Colombia Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 51 MEA Healthcare CRM market by countries, 2017 - 2030 (USD Billion)
Fig. 52 South Africa Healthcare CRM market, 2017 - 2030 (USD Billion)
Fig. 53 Market participant categorization
Fig. 54 Healthcare CRM: Heat Map Analysis

Companies Mentioned

  • Microsoft
  • Cerner Corporation (Oracle)
  • Ibm
  • Sap
  • Accenture
  • Zoho Corporation
  • Hc1
  • Leadsquared
  • Salesforce
  • Veeva Systems
  • Creatio
  • Talisma
  • Alvaria
  • Nice
  • Verint Systems Inc.

Methodology

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