This practical guide to developing communication skills will be of value to students throughout their careers. The order of the chapters reflects this development, from core skills to those required to respond effectively and compassionately in challenging situations. The text includes case examples, guidelines and opportunities to encourage the reader to stop and think.
The contents of the book cover:
- The fundamental elements of clinical communication, including skills for effectively gathering and sharing information, discussing sensitive topics and breaking bad news.
- Shared decision making, reflecting the rapid changes in expectations of medical care and skills for supporting patients in making decisions which are right for them.
- Communicating with a patient's family, children and young people, patients from different cultural backgrounds, communicating via an interpreter and communicating with patients who have a hearing impairment.
- Diversity in communication, including examples of communicating with patients who have a learning disability, transgender patients, and older adult patients.
- Communicating about medical error, emphasising the importance of doctors being honest in the face of difficult situations.
- Core skills in clinical communication
- Gathering information
- Discussing sensitive topics
- Sharing information
- Shared decision making
- Breaking bad news
- Communicating with a patient's family
- Communicating with children and young people
- Communicating with people from different cultural backgrounds
- Diversity in communication
- Communicating about medical error
Bor, Robert Consultant Clinical Psychologist, Royal Free Hospital, and Organisational Consultant, London, UK.
Noble, Lorraine M Senior Lecturer, UCL Medical School, University College, London, UK.