IT and BPO Services Market in India 2018-2022

  • ID: 4454569
  • Report
  • Region: India
  • 104 pages
  • TechNavio
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FEATURED COMPANIES

  • Accenture
  • HCL Technologies
  • IBM
  • Infosys
  • MORE
About IT and BPO Services

IT and business process outsourcing (BPO) services help organizations in creating, managing, and optimizing information and business processes with business and technical expertise. They also aid in managing IT systems and are process focused. These services focus on providing a framework to structure IT-related activities.

The analysts forecast the IT and BPO services market in India to grow at a CAGR of 7.63% during the period 2018-2022.

Covered in this report

The report covers the present scenario and the growth prospects of the IT and BPO services market in India for 2018-2022. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The report, IT and BPO Services Market in India 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Accenture
  • HCL Technologies
  • IBM
  • Infosys
Market drivers
  • Rising cost pressure to maintain in-house IT systems
  • For a full, detailed list, view the full report
Market challenges
  • Lack of effective communication between client and vendor
  • For a full, detailed list, view the full report
Market trends
  • Increased adoption of application outsourcing
  • For a full, detailed list, view the full report
Key questions answered in this report
  • What will the market size be in 2022 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
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FEATURED COMPANIES

  • Accenture
  • HCL Technologies
  • IBM
  • Infosys
  • MORE
PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT

PART 03: RESEARCH METHODOLOGY

PART 04: MARKET LANDSCAPE
  • Market outline
  • Factors affecting IT BPO industry
  • Advantages and disadvantages of IT BPO
  • Market ecosystem
  • Market characteristics
  • Market segmentation analysis
PART 05: MARKET SIZING
  • Market definition
  • Market sizing 2017
  • Market size and forecast 2017-2022
PART 06: FIVE FORCES ANALYSIS
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition
PART 07: MARKET SEGMENTATION BY TYPE
  • Segmentation by type
  • Comparison by type
  • Export - Market size and forecast 2017-2022
  • Domestic - Market size and forecast 2017-2022
  • Market opportunity by type
PART 08: MARKET SEGMENTATION BY PRODUCT
  • Segmentation by product
  • Comparison by product
  • IT services - Market size and forecast 2017-2022
  • BPM - Market size and forecast 2017-2022
  • Software and R&D - Market size and forecast 2017-2022
  • Market opportunity by product
PART 09: CUSTOMER LANDSCAPE

PART 10: MARKET SEGMENTATION BY END-USER
  • Segmentation by end-user
  • Comparison by end-users
  • Finance - Market size and forecast 2017-2022
  • Insurance - Market size and forecast 2017-2022
  • Telecom - Market size and forecast 2017-2022
  • Healthcare - Market size and forecast 2017-2022
  • Others - Market size and forecast 2017-2022
  • Market opportunity by end-user
PART 11: DECISION FRAMEWORK

PART 12: DRIVERS AND CHALLENGES
  • Market drivers
  • Market challenges
PART 13: MARKET TRENDS
  • Increased adoption of application outsourcing
  • Increasing digital transformation in organizations
  • Increased adoption of software-defined infrastructure
PART 14: VENDOR LANDSCAPE
  • Overview
  • Landscape disruption
  • Competitive scenario
PART 15: VENDOR ANALYSIS
  • Vendors covered
  • Vendor classification
  • Market positioning of vendors
  • IBM
  • Accenture
  • HCL Technologies
  • Infosys
PART 16: APPENDIX
  • List of abbreviations
List of Exhibits
Exhibit 01: Parent market
Exhibit 02: Global IT services market
Exhibit 03: Market characteristics
Exhibit 04: Market segments
Exhibit 05: Market definition - Inclusions and exclusions checklist
Exhibit 06: Market size 2017
Exhibit 07: Validation techniques employed for market sizing 2017
Exhibit 08: IT and BPO services market in India - Market size and forecast 2017-2022 ($ bn)
Exhibit 09: IT and BPO services market in India - Year-over-year growth 2018-2022 (%)
Exhibit 10: Five forces analysis 2017
Exhibit 11: Five forces analysis 2022
Exhibit 12: Bargaining power of buyers
Exhibit 13: Bargaining power of suppliers
Exhibit 14: Threat of new entrants
Exhibit 15: Threat of substitutes
Exhibit 16: Threat of rivalry
Exhibit 17: Market condition - Five forces 2017
Exhibit 18: Type - Market share 2017-2022 (%)
Exhibit 19: Comparison by type
Exhibit 20: Export - Market size and forecast 2017-2022 ($ bn)
Exhibit 21: Export - Year-over-year growth 2018-2022 (%)
Exhibit 22: Domestic - Market size and forecast 2017-2022 ($ bn)
Exhibit 23: Domestic - Year-over-year growth 2018-2022 (%)
Exhibit 24: Market opportunity by type
Exhibit 25: Product - Market share 2017-2022 (%)
Exhibit 26: Comparison by product
Exhibit 27: IT services - Market size and forecast 2017-2022 ($ bn)
Exhibit 28: IT services - Year-over-year growth 2018-2022 (%)
Exhibit 29: BPM - Market size and forecast 2017-2022 ($ bn)
Exhibit 30: BPM - Year-over-year growth 2018-2022 (%)
Exhibit 31: Software and R&D - Market size and forecast 2017-2022 ($ bn)
Exhibit 32: Software and R&D - Year-over-year growth 2018-2022 (%)
Exhibit 33: Market opportunity by product
Exhibit 34: Customer landscape
Exhibit 35: End-user - Market share 2017-2022 (%)
Exhibit 36: Comparison by end-user
Exhibit 37: Finance - Market size and forecast 2017-2022 ($ bn)
Exhibit 38: Finance - Year-over-year growth 2018-2022 (%)
Exhibit 39: Insurance - Market size and forecast 2017-2022 ($ bn)
Exhibit 40: Insurance - Year-over-year growth 2018-2022 (%)
Exhibit 41: Telecom - Market size and forecast 2017-2022 ($ bn)
Exhibit 42: Telecom - Year-over-year growth 2018-2022 (%)
Exhibit 43: Healthcare - Market size and forecast 2017-2022 ($ bn)
Exhibit 44: Healthcare - Year-over-year growth 2018-2022 (%)
Exhibit 45: Others - Market size and forecast 2017-2022 ($ bn)
Exhibit 46: Others - Year-over-year growth 2018-2022 (%)
Exhibit 47: Market opportunity by product
Exhibit 48: Vendor landscape
Exhibit 49: Landscape disruption
Exhibit 50: Vendors covered
Exhibit 51: Vendor classification
Exhibit 52: Market positioning of vendors
Exhibit 53: IBM overview
Exhibit 54: IBM - Business segments
Exhibit 55: IBM - Geographic focus
Exhibit 56: IBM - Key offerings
Exhibit 57: Vendor overview
Exhibit 58: Accenture - Business segments
Exhibit 59: Accenture - Geographic focus
Exhibit 60: Accenture - Key offerings
Exhibit 61: Vendor overview
Exhibit 62: HCL Technologies - Business segments
Exhibit 63: HCL Technologies - Geographic focus
Exhibit 64: HCL Technologies - Key offerings
Exhibit 65: Vendor overview
Exhibit 66: Infosys - Business segments
Exhibit 67: Infosys - Geographic focus
Exhibit 68: Infosys - Key offerings
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FEATURED COMPANIES

  • Accenture
  • HCL Technologies
  • IBM
  • Infosys
  • MORE
New Report Released: - IT and BPO Services Market in India 2018-2022

The author of the report recognizes the following companies as the key players in the IT and BPO services market in India: Accenture, HCL Technologies, IBM, and Infosys.

Commenting on the report, an analyst from the research team said: “One trend in the market is increased adoption of application outsourcing. With the changing business demand, companies are increasingly outsourcing application development services to the IT and BPO service providers to gain the competitive advantage in the marketplace. Organizations are increasingly outsourcing their application development services, as the present market conditions require speed and agility to deliver services.”

According to the report, one driver in the market is rising cost pressure to maintain in-house IT systems. Globalization has resulted in labor arbitrage, which shifts business processes to less expensive locations. Labor arbitrage is regarded as one of the prospective benefits of business process outsourcing and knowledge process outsourcing processes. Companies that incorporate an outsourcing strategy need not invest in resources or worry about handling their limited available resources. Outsourcing of data analytics processes helps them gain access to skilled talent and advanced analytics technologies in another country with the maintenance of a lean workforce.

Further, the report states that one challenge in the market is lack of effective communication between client and vendor. Vendors should effectively communicate with their client to deliver the service in a timely manner. Technical communication in outsourcing contract between client and vendor is required to reduce outsourcing risk and build trust. IT outsourcing projects in India could not be successfully implemented if vendors fail to provide required services. Communication is required at various stages of IT service delivery systems to avoid system failures and provide backup and recovery facility.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Note: Product cover images may vary from those shown
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  • Accenture
  • HCL Technologies
  • IBM
  • Infosys
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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