Global Technical Support Outsourcing Market 2018-2022

  • ID: 4483730
  • Report
  • Region: Global
  • 99 pages
  • TechNavio
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FEATURED COMPANIES

  • Accenture
  • Collabera
  • Genpact
  • HCL Technologies
  • Infosys
  • MORE
About technical support outsourcing

Technical support refers to the services offered by an enterprise to its users. The services offered are related to technology products, such as PCs; software products; mobile phones; and electronic goods. Technical support is offered via a telephone, e-mail, or tools

The analysts forecast the Global technical support outsourcing market to grow at a CAGR of 7.89% during the period 2017-2022.

Covered in this report

The report covers the present scenario and the growth prospects of the Global technical support outsourcing market for 2018-2022. To calculate the market size, the report considers the revenue generated from outsourcing helpdesk and call center technical support. The market estimates include the revenue generated from outsourcing technical support to service providers and excludes the revenue generated from in-house technical support.

The market is divided into the following segments based on geography:
  • Americas
  • APAC
  • EMEA
The report, Global technical support outsourcing market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Accenture
  • Collabera
  • Genpact
  • HCL Technologies
  • Infosys
Market drivers
  • Increasing need for cost-effective solutions to improve efficiency
  • For a full, detailed list, view the full report
Market challenges
  • Outsourcing can lead to compromise in quality of technical support
  • For a full, detailed list, view the full report
Market trends
  • Use of analytics
  • For a full, detailed list, view the full report
Key questions answered in this report
  • What will the market size be in 2022 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?
You can request one free hour of the analyst’s time when you purchase this market report. Details are provided within the report.
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FEATURED COMPANIES

  • Accenture
  • Collabera
  • Genpact
  • HCL Technologies
  • Infosys
  • MORE
PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT

PART 03: RESEARCH METHODOLOGY

PART 04: MARKET LANDSCAPE
  • Market ecosystem
  • Market characteristics
  • Market segmentation analysis
PART 05: MARKET SIZING
  • Market definition
  • Market sizing 2017
  • Market size and forecast 2017-2022
PART 06: FIVE FORCES ANALYSIS
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition
PART 07: MARKET SEGMENTATION BY TYPE
  • Segmentation by type
  • Comparison by type
  • Helpdesk - Market size and forecast 2017-2022
  • Call center - Market size and forecast 2017-2022
  • Market opportunity by type
PART 08: CUSTOMER LANDSCAPE

PART 09: REGIONAL LANDSCAPE
  • Geographical segmentation
  • Regional comparison
  • APAC - Market size and forecast 2017-2022
  • Americas - Market size and forecast 2017-2022
  • EMEA - Market size and forecast 2017-2022
  • Key leading countries
  • Market opportunity
PART 10: DECISION FRAMEWORK

PART 11: DRIVERS AND CHALLENGES
  • Market drivers
  • Market challenges
PART 12: MARKET TRENDS
  • Integration with chatbots
  • Use of analytics
  • Incorporation of AI to improve customer experience
PART 13: VENDOR LANDSCAPE
  • Overview
  • Landscape disruption
  • Competitive landscape
PART 14: VENDOR ANALYSIS
  • Vendors covered
  • Vendor classification
  • Market positioning of vendors
  • Accenture
  • Collabera
  • Genpact
  • HCL Technologies
  • Infosys
PART 15: APPENDIX
  • List of abbreviations
List of Exhibits
Exhibit 01: Parent market
Exhibit 02: Global IT service market
Exhibit 03: Market characteristics
Exhibit 04: Market segments
Exhibit 05: Market definition - Inclusions and exclusions checklist
Exhibit 06: Market size 2017
Exhibit 07: Validation techniques employed for market sizing 2017
Exhibit 08: Global - Market size and forecast 2017-2022 ($ bn)
Exhibit 09: Global - Year-over-year growth 2018-2022 (%)
Exhibit 10: Five forces analysis 2017
Exhibit 11: Five forces analysis 2022
Exhibit 12: Bargaining power of buyers
Exhibit 13: Bargaining power of suppliers
Exhibit 14: Threat of new entrants
Exhibit 15: Threat of substitutes
Exhibit 16: Threat of rivalry
Exhibit 17: Market condition - Five forces 2017
Exhibit 18: Market condition - Five forces 2022
Exhibit 19: Type - Market share 2017-2022 (%)
Exhibit 20: Comparison by type
Exhibit 21: Helpdesk - Market size and forecast 2017-2022 ($ bn)
Exhibit 22: Helpdesk - Year-over-year growth 2018-2022 (%)
Exhibit 23: Call center - Market size and forecast 2017-2022 ($ bn)
Exhibit 24: Call center - Year-over-year growth 2018-2022 (%)
Exhibit 25: Market opportunity by type
Exhibit 26: Customer landscape
Exhibit 27: Global - Market share by geography 2017-2022 (%)
Exhibit 28: Regional comparison
Exhibit 29: APAC - Market size and forecast 2017-2022 ($ bn)
Exhibit 30: APAC - Year-over-year growth 2018-2022 (%)
Exhibit 31: Americas - Market size and forecast 2017-2022 ($ bn)
Exhibit 32: Americas - Year-over-year growth 2018-2022 (%)
Exhibit 33: EMEA - Market size and forecast 2017-2022 ($ bn)
Exhibit 34: EMEA - Year-over-year growth 2018-2022 (%)
Exhibit 35: Key leading countries
Exhibit 36: Market opportunity
Exhibit 37: Vendor landscape
Exhibit 38: Landscape disruption
Exhibit 39: Company product description
Exhibit 40: Vendors covered
Exhibit 41: Vendor classification
Exhibit 42: Market positioning of vendors
Exhibit 43: Vendor overview
Exhibit 44: Accenture - Business segments
Exhibit 45: Accenture - Organizational developments
Exhibit 46: Accenture - Geographic focus
Exhibit 47: Accenture - Segment focus
Exhibit 48: Vendor overview
Exhibit 49: Collabera - Business segments
Exhibit 50: Collabera - Organizational developments
Exhibit 51: Vendor overview
Exhibit 52: Genpact - Business segments
Exhibit 53: Genpact - Organizational developments
Exhibit 54: Genpact - Geographic focus
Exhibit 55: Genpact - Segment focus
Exhibit 56: Vendor overview
Exhibit 57: HCL Technologies - Business segments
Exhibit 58: HCL Technologies - Organizational developments
Exhibit 59: HCL Technologies - Geographic focus
Exhibit 60: HCL Technologies - Business segments
Exhibit 61: Vendor overview
Exhibit 62: Infosys - Business segments
Exhibit 63: Infosys - Organizational developments
Exhibit 64: Infosys - Geographic focus
Exhibit 65: Infosys - Segment focus
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FEATURED COMPANIES

  • Accenture
  • Collabera
  • Genpact
  • HCL Technologies
  • Infosys
  • MORE
New Report Released: - Global Technical Support Outsourcing Market 2018-2022

The author of the report recognizes the following companies as the key players in the global technical support outsourcing market: Accenture, Collabera, Genpact, HCL Technologies, Infosys

Commenting on the report, an analyst from the research team said: “One trend that is affecting the market is use of analytics”

According to the report, one driver that is affecting the market is increasing need for cost-effective solutions to improve efficiency”

Further, the report states that one challenge that is affecting the market is outsourcing can lead to compromise in quality of technical support”

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Note: Product cover images may vary from those shown
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  • Accenture
  • Collabera
  • Genpact
  • HCL Technologies
  • Infosys
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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