Office Administration and Document Preparation Services in New Zealand - Industry Market Research Report

Bringing Work Home: Reduced Demand for Industry Services Has Diminished Revenue

The Office Administration and Document Preparation Services industry has declined over the past five years. Negative business confidence has limited demand for industry services and new contracts over the period. Additionally, the number of businesses in New Zealand has fallen over the two years through 2021-22 due to poor economic conditions during the COVID-19 pandemic, limiting underlying demand for industry services. Businesses have also continued to invest in administration software, resulting in many businesses bringing administration operations in-house. Furthermore, competition has intensified over the period, as enterprise numbers have continued to grow and software companies have offered affordable alternatives to outsourcing, putting downward pressure on prices and industry revenue. Overall, industry revenue is expected to decrease at an annualised 1.1% over the five years through 2022-23, to an estimated $773.6 million.

Industry operators provide a range of office administration services including payroll, clerical services, billing and document preparation. Businesses outsource these services to industry operators. Providing staff to undertake these tasks is not included as part of the industry.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.