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Multi-Vendor Support Services Market by Service Type (Hardware and Software Support Services), Business Application (Sales and Marketing, Financial and Accounting, Supply Chain, and IT Operations), Vertical, and Region - Global Forecast to 2023

  • ID: 4615159
  • Report
  • August 2018
  • Region: Global
  • 146 Pages
  • Markets and Markets
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The Global MVSS Market Size is Expected to Grow from USD 53.09 Billion in 2018 to USD 60.14 Billion by 2023, at a CAGR of 2.52% During the Forecast Period

FEATURED COMPANIES

  • Abtech Technologies
  • Dell
  • Hitachi
  • MCSA Group
  • ONX
  • Symantec
  • MORE

The Multi-Vendor Support Services (MVSS) market is expected to grow at a Compound Annual Growth Rate (CAGR) of 2.52% during the forecast period

The global MVSS market size is expected to grow from USD 53.09 billion in 2018 to USD 60.14 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 2.52% during the forecast period. Major growth factors for the market include the rapidly increasing changes in the IT infrastructure, rising maintenance costs of Original Equipment Manufacturer (OEM) services, reducing IT support and maintenance complexities, and regaining control of infrastructure support from OEMs. However, the loss of control over IT assets, concerns over sharing of proprietary data, and privacy and security issues may restrain the market growth.

The hardware support services segment to hold a larger market size during the forecast period

Hardware support services are pre-emptive and corrective services that help physically repair or optimize hardware, which includes contract maintenance and per-incident repair. These support services comprise remote and onsite desktop, server, and storage support. Furthermore, they also include online and telephone technical troubleshooting and assistance for setup, and all fee-based hardware warranty upgrades. The hardware support services segment is expected to hold a higher market share in the MVSS market. The growth of this market is fuelled by the increase in demand for a new level of support services in this market.

The sales and marketing segment to hold the largest market size during the forecast period

IT applications help optimize enterprises’ marketing and sales distribution activities. Organizations are using Customer Relationship Management (CRM) software solutions and other associated services to manage customers and prospects, send emails, make calls, and manage pipelines, among others. Furthermore, marketing activities have changed considerably over the last decade, as organizations are focusing on digital marketing and using advanced analytics to find customer preferences and market trends. Enterprises are digitizing this business application and MVSS are helpful in increasing the efficiency of these organizations by reducing downtime, increasing life of devices, managing software updates and patches, and maintaining the IT infrastructure with the help of services such as proactive reporting and analytics, remote advisory, and proactive maintenance services.

Asia Pacific (APAC) to grow at the highest CAGR during the forecast period

APAC is expected to grow at the highest CAGR during the forecast period. The increasing global competition and high economic growth in emerging countries, such as China and India, are boosting the growth of the MVSS market in APAC. The technological landscape of APAC is heavily dependent on technological innovations. Therefore, organizations are rapidly adopting MVSS to increase the efficiency of overall infrastructure, and reduce the maintenance and support service costs.

In the process of determining and verifying the market size of several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people.

The break-up of the profiles of the primary participants is as follows:

  • By Company: Tier 1 - 30 %, Tier 2 - 40%, and Tier 3 - 30%
  • By Designation: C-Level - 72%, Director Level - 14%, and Others - 14%
  • By Region: North America - 57%, Europe - 14%, and APAC - 29%

The MVSS market includes major vendors, such as IBM (US), Dell (US), HP (US), Oracle (US), Fujitsu (Japan), NEC (Japan), Symantec (US), Hitachi (Japan), and Lenovo (China).

Research Coverage

The report includes an in-depth competitive analysis of the key players in the MVSS market, along with their company profiles, recent developments, and key market strategies. It segments the MVSS market by service type, business application, organization size, vertical, and region.

Reasons to buy the Report:

The MVSS market is segmented on the basis of service types, business applications, organization size, verticals, and regions. The report would help the market leaders/new entrants in the MVSS market in the following ways:

  • The global MVSS market size includes the revenues generated by Original Equipment Manufacturers (OEMs), Third-Party Maintenance (TPM) service providers, and System Integrators (SIs) offering full or partial support services for business applications and verticals. Moreover, the overall revenue of the MVSS market includes the revenues generated from managed services, professional services, and Business Process Outsourcing (BPO) services. The global market size is arrived at considering the revenues of hardware and software MVSS providers. The report provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further divided into service types, business applications, organization size, verticals, and regions.
  • The report helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.
  • The report would help stakeholders understand their competitors and gain more insights to improve their market positions. The competitive landscape section includes competitors’ ecosystem, new product developments, partnerships, and mergers and acquisitions.
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Abtech Technologies
  • Dell
  • Hitachi
  • MCSA Group
  • ONX
  • Symantec
  • MORE

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Break-Up of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Multi-Vendor Support Services Market
4.2 Market Top 3 Business Applications and Regions
4.3 Market By Service Type, 2018-2023
4.4 Market By Organization Size, 2018
4.5 Market By Region, 2018-2023
4.6 Market Investment Scenario

5 Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Rapid Changes in the IT Infrastructure
5.2.1.2 Rising Maintenance Cost of Oem Services
5.2.1.3 Mvss Reduce IT Support and Maintenance Complexities
5.2.1.4 Regain Control of Infrastructure Support From OEMs
5.2.2 Restraints
5.2.2.1 Loss of Control Over IT Assets
5.2.2.2 Concerns Over Sharing of Proprietary Data, Privacy, and Security Issues
5.2.3 Opportunities
5.2.3.1 Increasing Need for New Levels of Support Services
5.2.3.2 Growing Use of Centralized Support Services
5.2.4 Challenges
5.2.4.1 Lack of Technical Expertise
5.2.4.2 Lack of New Service Offerings in Accordance With Changes in the IT Infrastructure
5.3 Use Cases
5.4 Multi-Vendor Support Services Ecosystem

6 Multi-Vendor Support Services Market, By Service Type
6.1 Introduction
6.2 Hardware Support Services
6.3 Software Support Services

7 Multi-Vendor Support Services Market, By Business Application
7.1 Introduction
7.2 Financial and Accounting
7.3 Sales and Marketing
7.4 Supply Chain
7.5 IT Operations
7.6 Production
7.7 Human Resource
7.8 Others

8 Multi-Vendor Support Services Market, By Organization Size
8.1 Introduction
8.2 Small and Medium-Sized Enterprises
8.3 Large Enterprises

9 Multi-Vendor Support Services Market, By Vertical
9.1 Introduction
9.2 Banking, Financial Services, and Insurance
9.3 Government and Defense
9.4 Retail and Consumer Goods
9.5 Telecom and IT
9.6 Healthcare and Life Sciences
9.7 Manufacturing
9.8 Media and Entertainment
9.9 Energy and Utilities
9.10 Travel and Logistics
9.11 Others

10 Multi-Vendor Support Services Market, By Region
10.1 Introduction
10.2 North America
10.3 Europe
10.4 Asia Pacific
10.5 Middle East and Africa
10.6 Latin America

11 Competitive Landscape
11.1 Overview
11.2 Market Ranking
11.3 Competitive Scenario
11.3.1 New Service Launches and Enhancements
11.3.2 Partnerships, Collaborations, and Agreements
11.3.3 Mergers and Acquisitions

12 Company Profiles
12.1 Oracle
12.2 Dell
12.3 IBM
12.4 HP
12.5 Microsoft
12.6 Fujitsu
12.7 NEC
12.8 Symantec
12.9 Hitachi
12.10 Lenovo
12.11 Abtech Technologies
12.12 Netapp
12.13 ONX
12.14 Ensure Services
12.15 MCSA Group
12.16 Zensar Technologies
12.17 Citrix
12.18 Computer Data Source (CDS)
12.19 Evernex
12.20 Terix Computer Service
12.21 XS International
12.22 Park Place Technologies
12.23 Curvature
12.24 Citycomp
12.25 Service Express

13 Appendix
13.1 Discussion Guide
13.2 Knowledge Store: Subscription Portal
13.3 Available Customizations
13.4 Related Reports
13.5 Author Details

List of Tables
Table 1 Multi-Vendor Support Services Market Size and Growth Rate, 2016-2023 (USD Million, Y-O-Y %)
Table 2 Enterprise Use Cases, By Vertical
Table 3 Multi-Vendor Support Services Market Size, By Service Type, 2016-2023 (USD Million)
Table 4 Hardware Support Services: Market Size By Region, 2016-2023 (USD Million)
Table 5 Software Support Services: Market Size By Region, 2016-2023 (USD Million)
Table 6 Market Size By Business Application, 2016-2023 (USD Million)
Table 7 Financial and Accounting: Market Size By Region, 2016-2023 (USD Million)
Table 8 Sales and Marketing: Market Size By Region, 2016-2023 (USD Million)
Table 9 Supply Chain: Market Size By Region, 2016-2023 (USD Million)
Table 10 IT Operations: Market Size By Region, 2016-2023 (USD Million)
Table 11 Production: Market Size By Region, 2016-2023 (USD Million)
Table 12 Human Resource: Market Size By Region, 2016-2023 (USD Million)
Table 13 Others: Market Size By Region, 2016-2023 (USD Million)
Table 14 Multi-Vendor Support Services Market Size, By Organization Size, 2016-2023 (USD Million)
Table 15 Small and Medium-Sized Enterprises: Market Size By Region, 2016-2023 (USD Million)
Table 16 Large Enterprises: Market Size By Region, 2016-2023 (USD Million)
Table 17 Multi-Vendor Support Services Market Size, By Vertical, 2016-2023 (USD Million)
Table 18 Banking, Financial Services, and Insurance: Market Size By Region, 2016-2023 (USD Million)
Table 19 Government and Defense: Market Size By Region, 2016-2023 (USD Million)
Table 20 Retail and Consumer Goods: Market Size By Region, 2016-2023 (USD Million)
Table 21 Telecom and It: Market Size By Region, 2016-2023 (USD Million)
Table 22 Healthcare and Life Sciences: Market Size By Region, 2016-2023 (USD Million)
Table 23 Manufacturing: Market Size By Region, 2016-2023 (USD Million)
Table 24 Media and Entertainment: Multi-Vendor Support Services Market Size, By Region, 2016-2023 (USD Million)
Table 25 Energy and Utilities: Market Size By Region, 2016-2023 (USD Million)
Table 26 Travel and Logistics: Market Size, By Region, 2016-2023 (USD Million)
Table 27 Others: Market Size, By Region, 2016-2023 (USD Million)
Table 28 Market Size By Region, 2016-2023 (USD Million)
Table 29 North America: Multi-Vendor Support Services Market Size, By Service Type, 2016-2023 (USD Million)
Table 30 North America: Market Size By Business Application, 2016-2023 (USD Million)
Table 31 North America: Market Size By Organization Size, 2016-2023 (USD Million)
Table 32 North America: Market Size By Vertical, 2016-2023 (USD Million)
Table 33 North America: Market Size By Country, 2016-2023 (USD Million)
Table 34 Europe: Multi-Vendor Support Services Market Size, By Service Type, 2016-2023 (USD Million)
Table 35 Europe: Market Size By Business Application, 2016-2023 (USD Million)
Table 36 Europe: Market Size By Organization Size, 2016-2023 (USD Million)
Table 37 Europe: Market Size By Vertical, 2016-2023 (USD Million)
Table 38 Europe: Market Size By Country, 2016-2023 (USD Million)
Table 39 Asia Pacific: Multi-Vendor Support Services Market Size, By Service Type, 2016-2023 (USD Million)
Table 40 Asia Pacific: Market Size By Business Application, 2016-2023 (USD Million)
Table 41 Asia Pacific: Market Size By Organization Size, 2016-2023 (USD Million)
Table 42 Asia Pacific: Market Size By Vertical, 2016-2023 (USD Million)
Table 43 Asia Pacific: Market Size By Country, 2016-2023 (USD Million)
Table 44 Middle East and Africa: Multi-Vendor Support Services Market Size, By Service Type, 2016-2023 (USD Million)
Table 45 Middle East and Africa: Market Size By Business Application, 2016-2023 (USD Million)
Table 46 Middle East and Africa: Market Size By Organization Size, 2016-2023 (USD Million)
Table 47 Middle East and Africa: Market Size By Vertical, 2016-2023 (USD Million)
Table 48 Middle East and Africa: Market Size By Country, 2016-2023 (USD Million)
Table 49 Latin America: Multi-Vendor Support Services Market Size, By Service Type, 2016-2023 (USD Million)
Table 50 Latin America: Market Size By Business Application, 2016-2023 (USD Million)
Table 51 Latin America: Market Size By Organization Size, 2016-2023 (USD Million)
Table 52 Latin America: Market Size By Vertical, 2016-2023 (USD Million)
Table 53 Latin America: Market Size By Country, 2016-2023 (USD Million)
Table 54 Market Ranking for the Market 2018
Table 55 New Service Launches and Enhancements, 2016-2018
Table 56 Partnerships, Collaborations, and Agreements, 2016-2017
Table 57 Mergers and Acquisitions, 2015-2016

List of Figures
Figure 1 Multi-Vendor Support Services Market: Market Segmentation
Figure 2 Market Research Design
Figure 3 Data Triangulation
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Market Assumptions
Figure 7 Market Top 4 Segments, 2018
Figure 8 Market By Region, 2018
Figure 9 Growing Use of Centralized Support Services and Increasing Need for New Levels of Support Services are Expected to Drive the Market
Figure 10 Sales and Marketing, and North America are Estimated to Hold the Largest Market Shares in 2018
Figure 11 Hardware Support Services Segment is Expected to Hold the Larger Market Size During the Forecast Period
Figure 12 Large Enterprises Segment is Expected to Hold the Larger Market Share During the Forecast Period
Figure 13 North America is Expected to Hold the Largest Market Size During the Forecast Period
Figure 14 Asia Pacific is Expected to Emerge as the Best Market for Investments in the Next 5 Years
Figure 15 Multi-Vendor Support Services Market: Drivers, Restraints, Opportunities, and Challenges
Figure 16 Hardware Support Services Segment is Expected to Have the Larger Market Size During the Forecast Period
Figure 17 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 18 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 19 Sales and Marketing Segment is Expected to Have the Largest Market Size During the Forecast Period
Figure 20 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 21 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 22 Large Enterprises Segment is Expected to Have the Larger Market Size During the Forecast Period
Figure 23 Europe is Expected to Have the Second Largest Market Size During the Forecast Period
Figure 24 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 25 Government and Defense Vertical is Expected to Have the Largest Market Size During the Forecast Period
Figure 26 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 27 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 28 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 29 Asia Pacific is Expected to Be an Attractive Destination for Investments
Figure 30 North America: Market Snapshot
Figure 31 Hardware Support Services Segment is Expected to Dominate the North American Multi-Vendor Support Services Market During the Forecast Period
Figure 32 Hardware Support Services Segment is Expected to Dominate the Market in Europe During the Forecast Period
Figure 33 Asia Pacific: Market Snapshot
Figure 34 Software Support Services Segment is Expected to Have the Higher CAGR in Asia Pacific During the Forecast Period
Figure 35 Hardware Support Services Segment is Expected to Dominate the Market in Middle East and Africa During the Forecast Period
Figure 36 Hardware Support Services Segment is Expected to Dominate the Market in Middle East and Africa During the Forecast Period
Figure 37 Key Developments By the Leading Players in the Multi-Vendor Support Services Market During 2015-2018
Figure 38 Oracle: Company Snapshot
Figure 39 Oracle: SWOT Analysis
Figure 40 Dell: Company Snapshot
Figure 41 Dell: SWOT Analysis
Figure 42 IBM: Company Snapshot
Figure 43 IBM: SWOT Analysis
Figure 44 HP: Company Snapshot
Figure 45 HP: SWOT Analysis
Figure 46 Microsoft: Company Snapshot
Figure 47 Microsoft: SWOT Analysis
Figure 48 Fujitsu: Company Snapshot
Figure 49 Fujitsu: SWOT Analysis
Figure 50 NEC: Company Snapshot
Figure 51 Symantec: Company Snapshot
Figure 52 Hitachi: Company Snapshot
Figure 53 Lenovo: Company Snapshot
Figure 54 Netapp: Company Snapshot
Figure 55 Zensar Technologies: Company Snapshot
Figure 56 Citrix: Company Snapshot

Note: Product cover images may vary from those shown
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  • Abtech Technologies
  • Citrix
  • Citycomp
  • Computer Data Source (CDS)
  • Curvature
  • Dell
  • Ensure Services
  • Evernex
  • Fujitsu
  • Hitachi
  • HP
  • IBM
  • Lenovo
  • MCSA Group
  • Microsoft
  • NEC
  • Netapp
  • ONX
  • Oracle
  • Park Place Technologies
  • Service Express
  • Symantec
  • Terix Computer Service
  • XS International
  • Zensar Technologies
Note: Product cover images may vary from those shown
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