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End User Experience Monitoring Market by Component (Products and Services), Access Type (Web and Mobile), Deployment Type, Organization Size, Vertical (BFSI, IT & Telecommunications, and Government & Public Sector) & Region - Global Forecast to 2023

  • ID: 4747282
  • Report
  • Region: Global
  • 142 Pages
  • Markets and Markets
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The Global EUEM Market Size is Expected to Grow From USD 1.5 Billion in 2018 to USD 3.7 Billion By 2023, at a CAGR of 20.7%

FEATURED COMPANIES

  • Appdynamics
  • CA Technologies
  • Datadog
  • Lakeside Software
  • Oracle
  • Smartbear
  • MORE

Increasing need to measure business impact of end user experience to drive the End User Experience Monitoring (EUEM) market

Growing number of agents to provide better end user experience, increasing need to measure business impact of end user experience monitoring, and changing end user expectations are major growth factors for the EUEM market. However, heavy dependency on legacy processes may restrain the growth of the EUEM market.

Cloud deployment type to help enterprises in enhancing infrastructure scalability and performance

With the help of cloud-based EUEM products and services, organizations can avoid the costs related to software, hardware, storage, and technical staff. For organizations that have limited budgets, the cloud-based EUEM products are a good option, because of their speed and scalability. The cloud-based deployment model also provides a flexible service by offering on-demand data governance, as customers have to pay according to their utilization of services.

Retail and consumer goods vertical to hold the largest market size during the forecast period

With the ever-increasing competition in the retail and consumer goods vertical, the end user experience proves to be a vital differentiating factor among a variety of online shopping options. Online retailers lose out on their users because of a negative customer experience. There is a large-scale adoption of EUEM products in the retail vertical, as EUEM products help organizations in analyzing application performance metrics, assessing compliances to service level objectives across enterprises, and resolving critical failures that can lead to negative customer experiences.

North America to hold the largest market size and Asia Pacific (APAC) to grow at the highest rate during the forecast period

North America is the most mature market in terms of EUEM products adoption, due to several factors such as the presence of many enterprises with advanced IT infrastructure, and availability of technical expertise. APAC is expected to offer significant growth opportunities for EUEM vendors during the forecast period. Rapid advancements in cloud computing, IT infrastructure services, and the Internet of Things (IoT) have led many organizations to adopt EUEM products and services.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants as follows:

  • By Company Type: Tier I: 35%, Tier II: 45%, and Tier III: 20%
  • By Designation: C-Level: 35%, D-Level: 25%, and Others: 40%
  • By Region: North America: 45%, Europe: 20%, APAC: 30%, and RoW: 5%

The report profiles the following key vendors:
1. CA Technologies (US)
2. Micro Focus (UK)
3. SAP (Germany)
4. AppDynamics (US)
5. IBM (US)
6. Riverbed (US)
7. BMC Software (US)
8. Catchpoint (US)
9. Dynatrace (US)
10. New Relic (US)
11. Oracle (US)
12. Lakeside Software (US)
13. Nexthink (Switzerland)
14. Centurylink (US)
15. ControlUp (US)
16. Bitbar (Finland)
17. eG Innovations (US)
18. SmartBear (US)
19. Stackify (US)
20. Alyvix (Italy)
21. AppNeta (US)
22. Datadog (US)
23. Rigor (US)
24. TeamViewer (Germany)
25. Application Performance Ltd (UK)

Research Coverage

The report segments the global EUEM market by component (products and services). The products segment covers synthetic monitoring, real user monitoring, and others. The services segment is inclusive of professional services and managed services. The access type segment covers web and mobile access types. The EUEM market covers deployment types, namely, on-premise and cloud. The market by organization size has been segmented into Small and Medium-sized Enterprises (SMEs) and large enterprises. The market by vertical covers Banking, Financial Services, and Insurance (BFSI), IT and telecommunications, government and public sector, healthcare and life sciences, retail and consumer goods, and others (media and entertainment, manufacturing, and travel and hospitality). The report also provides market details in 5 major regions: North America, Europe, APAC, Middle East and Africa (MEA), and Latin America.

Key Benefits of Buying the Report

The report will help the market leaders/new entrants in the EUEM market with information on the closest approximations of the revenue numbers for the overall EUEM market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Appdynamics
  • CA Technologies
  • Datadog
  • Lakeside Software
  • Oracle
  • Smartbear
  • MORE

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Segmentation
1.4 Regions Covered
1.5 Years Considered for the Study
1.6 Currency
1.7 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primaries
2.1.2.2 Key Industry Insights
2.1.2.3 Data Triangulation
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Forecast
2.4 Assumptions for the Study
2.5 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Opportunities in the End User Experience Monitoring Market
4.2 Market By Services (2018 vs 2023)
4.3 Market Shares of the Top 3 Verticals in 2018
4.4 Market Investment Scenario

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Growing Number of Agents to Provide Better End User Experience
5.2.1.2 Increasing Need to Measure Business Impact of End User Experience Monitoring
5.2.1.3 Changing End User Expectations
5.2.2 Restraints
5.2.2.1 False Positives and Incorrect Alerts
5.2.3 Opportunities
5.2.3.1 Increasing Adoption of Data-Driven Decision-Making Process and Predictive Analytics
5.2.3.2 Advancements in Application Delivery and Software-Defined Age
5.2.4 Challenges
5.2.4.1 Lack of Advanced Application Performance Monitoring Analytics
5.2.4.2 Lack of Skill Set and Expertise

6 End User Experience Monitoring Market, By Component
6.1 Introduction
6.2 Products
6.2.1 Synthetic Monitoring
6.2.1.1 Need to Know Applications’ Capabilities Before Going Live to Drive Adoption of Synthetic Monitoring
6.2.2 Real User Monitoring
6.2.2.1 Growing Need for Gathering Applications’ Real-Time Metrics to Drive Adoption of Real User Monitoring
6.2.3 Others
6.3 Services
6.3.1 Professional Services
6.3.1.1 Focus on Improving Technical Capabilities to Drive Adoption of Professional Services
6.3.2 Managed Services
6.3.2.1 Need for Reducing Operational Costs to Drive Adoption of Managed Services

7 End User Experience Monitoring Market, By Access Type
7.1 Introduction
7.2 Web
7.2.1 Growing Need to Attain Operational Efficiency to Drive Growth of Web-Based End User Experience Monitoring
7.3 Mobile
7.3.1 High Mobile Penetration in Recent Times to Drive Growth of Mobile-Based End User Experience Monitoring

8 End User Experience Monitoring Market, By Organization Size
8.1 Introduction
8.2 Large Enterprises
8.2.1 Growing Need to Be Customer-Centric to Drive Adoption of End User Experience Monitoring Products Among Large Enterprises
8.3 Small and Medium-Sized Enterprises
8.3.1 Need to Provide Good User Experience to Drive Adoption of End User Experience Monitoring Products Among Small and Medium-Sized Enterprises

9 End User Experience Monitoring Market, By Deployment Type
9.1 Introduction
9.2 On-Premises
9.2.1 Security Concerns Over Data Leakage Among Enterprises to Drive Adoption of On-Premises End User Experience Monitoring Products
9.3 Cloud
9.3.1 Scalability and Cost -Effectiveness are Major Factors to Drive Adoption of Cloud-Based End User Experience Monitoring Products

10 End User Experience Monitoring Market, By Vertical
10.1 Introduction
10.2 Banking, Financial Services, and Insurance
10.2.1 Focus on Becoming Customer-Centric to Drive Adoption of End User Experience Monitoring Products Among Banking, Financial Services, and Insurance Vertical
10.3 IT and Telecommunications
10.3.1 Growing Need to Reduce Customer Churn to Drive Adoption of End User Experience Monitoring Products
10.4 Government and Public Sector
10.4.1 Government Initiatives Toward Citizen Engagement to Drive Adoption of End User Experience Monitoring Products Among Government and Public Sector Vertical
10.5 Retail and Consumer Goods
10.5.1 Dynamic Customer Requirements to Drive Adoption of End User Experience Monitoring Products Among Retail and Consumer Goods Vertical
10.6 Healthcare and Life Sciences
10.6.1 Rising Need to Improve Efficiency of Healthcare Processes to Drive Adoption of End User Experience Monitoring Products Among Healthcare and Life Sciences Vertical
10.7 Others

11 Geographic Analysis
11.1 Introduction
11.2 North America
11.2.1 United States
11.2.1.1 Easy Availability of Technical Expertise to Drive Growth of Market in the Us
11.2.2 Canada
11.2.2.1 Abundant IT Infrastructure to Increase Adoption of End User Experience Monitoring Products and Services in Canada
11.3 Europe
11.3.1 United Kingdom
11.3.1.1 Growing Focus of BFSI and Government Verticals on End User Experience to Drive Adoption of End User Experience Monitoring Products in the Uk
11.3.2 Germany
11.3.2.1 Focus of Startups to Provide Good End User Experience to Drive Adoption of End User Experience Monitoring Products in Germany
11.3.3 France
11.3.3.1 Growing Need Among Enterprises to Improve Operational Efficiency to Drive Growth of End User Experience Monitoring Market in France
11.3.4 Rest of Europe
11.3.4.1 Digital Transformation Initiatives By Organizations to Drive Growth of Market in Rest of Europe
11.4 Asia Pacific
11.4.1 Japan
11.4.1.1 Growing Need to Provide Good End User Experience to Drive Adoption of End User Experience Monitoring Products in Japan
11.4.2 Australia and New Zealand
11.4.2.1 Digital Transformation Initiatives in Banking Sector to Drive Growth of Market in Australia and New Zealand
11.4.3 China
11.4.3.1 Digitalization in Manufacturing and Telecom Verticals to Drive Adoption of End User Experience Monitoring Products in China
11.4.4 Rest of Asia Pacific
11.4.4.1 Presence of Huge Application-Driven Population to Boost Growth of Market in Rest of APAC
11.5 Latin America
11.5.1 Brazil
11.5.1.1 Focus of BFSI and Telecom Verticals on Providing Good End User Experience to Drive Adoption of End User Experience Monitoring Products in Brazil
11.5.2 Mexico
11.5.2.1 Digitalization Projects in Various Verticals to Drive Growth of Market in Mexico
11.5.3 Rest of Latin America
11.5.3.1 Need to Study User Preferences to Boost Adoption of End User Experience Monitoring Products in Rest of Latin America
11.6 Middle East and Africa
11.6.1 Kingdom of Saudi Arabia
11.6.1.1 Rapid Digitalization Projects in Various Verticals to Drive Adoption of End User Experience Monitoring Products
11.6.2 United Arab Emirates
11.6.2.1 Growing Need to Provide Robust Web and Mobile Applications to Drive Growth of Market in United Arab Emirates
11.6.3 Qatar
11.6.3.1 Focus on Providing Digital Experience to Users to Drive Adoption of End User Experience Monitoring Products in Qatar
11.6.4 South Africa
11.6.4.1 Digital Transformation Initiatives in Banking Sector to Drive Adoption of End User Experience Monitoring Products in South Africa
11.6.5 Rest of Middle East and Africa
11.6.5.1 Growing Need to Understand User Trends to Drive Growth of End User Experience Monitoring Market in Rest of Middle East and Africa(MEA)

12 Competitive Landscape
12.1 Overview
12.2 Competitive Scenario
12.2.1 Partnerships, Agreements, and Collaborations
12.2.2 New Product Launches
12.2.3 Business Expansions
12.2.4 Mergers and Acquisitions

13 Company Profiles
(Business Overview, Products Offered, Recent Developments, MnM View, SWOT Analysis)*
13.1 Oracle
13.2 Micro Focus
13.3 Dynatrace
13.4 Catchpoint
13.5 BMC Software
13.6 CA Technologies
13.7 Appdynamics
13.8 IBM
13.9 SAP
13.10 Riverbed
13.11 Centurylink
13.12 New Relic
13.13 Lakeside Software
13.14 Nexthink
13.15 Smartbear
13.16 Appneta
13.17 Rigor
13.18 Teamviewer
13.19 Stackify
13.20 Application Performance Ltd
13.21 Datadog
13.22 Controlup
13.23 Bitbar
13.24 Wurth Phoenix S.R.L.
13.25 EG Innovations

*Business Overview, Products Offered, Recent Developments, MnM View, SWOT Analysis Might Not Be Captured in Case of Unlisted Companies.

14 Appendix
14.1 Discussion Guide
14.2 Knowledge Store: Subscription Portal
14.3 Available Customizations
14.4 Related Reports
14.5 Author Details

List of Tables (71 Tables)
Table 1 End User Experience Monitoring Market Size, By Component, 2016–2023 (USD Million)
Table 2 Market Size By Products, 2016–2023 (USD Million)
Table 3 Products: Market Size By Region, 2016–2023 (USD Million)
Table 4 Synthetic Monitoring: Market Size By Region, 2016–2023 (USD Million)
Table 5 Real User Monitoring: Market Size By Region, 2016–2023 (USD Million)
Table 6 Others: Market Size By Region, 2016–2023 (USD Million)
Table 7 End User Experience Monitoring Market Size, By Services, 2016–2023 (USD Million)
Table 8 Services: Market Size By Region, 2016–2023 (USD Million)
Table 9 Professional Services: Market Size By Region, 2016–2023 (USD Million)
Table 10 Managed Services: Market Size By Region, 2016–2023 (USD Million)
Table 11 End User Experience Monitoring Market Size, By Access Type, 2016–2023 (USD Million)
Table 12 Web: Market Size By Region, 2016–2023 (USD Million)
Table 13 Mobile: Market Size By Region, 2016–2023 (USD Million)
Table 14 Market Size By Organization Size, 2016–2023 (USD Million)
Table 15 Large Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 16 Small and Medium-Sized Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 17 End User Experience Monitoring Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 18 On-Premises: Market Size By Region, 2016–2023 (USD Million)
Table 19 Cloud: Market Size By Region, 2016–2023 (USD Million)
Table 20 End User Experience Monitoring Market Size, By Vertical, 2016–2023 (USD Million)
Table 21 Banking, Financial Services, and Insurance: Market Size By Region, 2016–2023 (USD Million)
Table 22 IT and Telecommunications: Market Size By Region, 2016–2023 (USD Million)
Table 23 Government and Public Sector: Market Size By Region, 2016–2023 (USD Million)
Table 24 Retail and Consumer Goods: Market Size By Region, 2016–2023 (USD Million)
Table 25 Healthcare and Life Sciences: Market Size By Region, 2016–2023 (USD Million)
Table 26 Others: Market Size By Region, 2016–2023 (USD Million)
Table 27 End User Experience Monitoring Market Size, By Region, 2016–2023 (USD Million)
Table 28 North America: Market Size, By Component, 2016–2023 (USD Million)
Table 29 North America: Market Size, By Products, 2016–2023 (USD Million)
Table 30 North America: Market Size, By Services, 2016–2023 (USD Million)
Table 31 North America: Market Size, By Access Type, 2016–2023 (USD Million)
Table 32 North America: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 33 North America: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 34 North America: Market Size, By Vertical, 2016–2023 (USD Million)
Table 35 North America: Market Size, By Country, 2016–2023 (USD Million)
Table 36 Europe: End User Experience Monitoring Market Size, By Component, 2016–2023 (USD Million)
Table 37 Europe: Market Size, By Products, 2016–2023 (USD Million)
Table 38 Europe: Market Size, By Services, 2016–2023 (USD Million)
Table 39 Europe: Market Size, By Access Type, 2016–2023 (USD Million)
Table 40 Europe: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 41 Europe: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 42 Europe: Market Size, By Vertical, 2016–2023 (USD Million)
Table 43 Europe: Market Size, By Country, 2016–2023 (USD Million)
Table 44 Asia Pacific: End User Experience Monitoring Market Size, By Component, 2016–2023 (USD Million)
Table 45 Asia Pacific: Market Size, By Products, 2016–2023 (USD Million)
Table 46 Asia Pacific: Market Size, By Services, 2016–2023 (USD Million)
Table 47 Asia Pacific: Market Size, By Access Type, 2016–2023 (USD Million)
Table 48 Asia Pacific: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 49 Asia Pacific: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 50 Asia Pacific: Market Size, By Vertical, 2016–2023 (USD Million)
Table 51 Asia Pacific: Market Size, By Country, 2016–2023 (USD Million)
Table 52 Latin America: End User Experience Monitoring Market Size, By Component, 2016–2023 (USD Million)
Table 53 Latin America: Market Size, By Products, 2016–2023 (USD Million)
Table 54 Latin America: Market Size, By Services, 2016–2023 (USD Million)
Table 55 Latin America: Market Size, By Access Type, 2016–2023 (USD Million)
Table 56 Latin America: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 57 Latin America: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 58 Latin America: Market Size, By Vertical, 2016–2023 (USD Million)
Table 59 Latin America: Market Size, By Country, 2016–2023 (USD Million)
Table 60 Middle East and Africa: End User Experience Monitoring Market Size, By Component, 2016–2023 (USD Million)
Table 61 Middle East and Africa: Market Size, By Products, 2016–2023 (USD Million)
Table 62 Middle East and Africa: Market Size, By Services, 2016–2023 (USD Million)
Table 63 Middle East and Africa: Market Size, By Access Type, 2016–2023 (USD Million)
Table 64 Middle East and Africa: Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 65 Middle East and Africa: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 66 Middle East and Africa: Market Size, By Vertical, 2016–2023 (USD Million)
Table 67 Middle East and Africa: Market Size, By Country, 2016–2023 (USD Million)
Table 68 Partnerships, Agreements, and Collaborations, 2017
Table 69 New Product Launches, 2016–2018
Table 70 Business Expansions, 2018
Table 71 Mergers and Acquisitions, 2017–2018

List of Figures (27 Figures)
Figure 1 End User Experience Monitoring Market: Research Design
Figure 2 Market Bottom-Up Approach
Figure 3 Market Top-Down Approach
Figure 4 Market Size, 2016–2023
Figure 5 Top 3 Segments With the Highest Market Shares in the End User Experience Monitoring Market
Figure 6 End User Experience Monitoring Market: Regional Snapshot
Figure 7 Growing Need to Measure the Business Impact of End User Experience Monitoring to Drive Adoption of End User Experience Monitoring Products
Figure 8 Professional Services to Hold A Larger Market Size in 2018
Figure 9 Banking, Financial Services, and Insurance Vertical to Hold the Highest Market Share in 2018
Figure 10 Asia Pacific to Emerge as the Best Market for Investments in the Next 5 Years
Figure 11 Drivers, Restraints, Opportunities, and Challenges: End User Experience Monitoring Market
Figure 12 Products Segment to Hold A Larger Market Size in 2018
Figure 13 Synthetic Monitoring Segment to Hold the Largest Market Size in 2018
Figure 14 Professional Services Segment to Hold A Larger Market Size in 2018
Figure 15 Web Segment to Hold A Larger Market Size in 2018
Figure 16 Large Enterprises Segment to Hold A Larger Market Size in 2018
Figure 17 On-Premises Deployment Type to Hold A Larger Market Size in 2018
Figure 18 Banking, Financial Services, and Insurance Vertical to Hold the Largest Market Size in 2018
Figure 19 North America to Hold the Largest Market Size in 2018
Figure 20 North America: Market Snapshot
Figure 21 Asia Pacific: Market Snapshot
Figure 22 Oracle: Company Snapshot
Figure 23 Micro Focus: Company Snapshot
Figure 24 CA Technologies: Company Snapshot
Figure 25 IBM: Company Snapshot
Figure 26 SAP: Company Snapshot
Figure 27 Centurylink: Company Snapshot

Note: Product cover images may vary from those shown
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  • Appdynamics
  • Application Performance Ltd
  • Appneta
  • BMC Software
  • Bitbar
  • CA Technologies
  • Catchpoint
  • Centurylink
  • Controlup
  • Datadog
  • Dynatrace
  • EG Innovations
  • IBM
  • Lakeside Software
  • Micro Focus
  • New Relic
  • Nexthink
  • Oracle
  • Rigor
  • Riverbed
  • SAP
  • Smartbear
  • Stackify
  • Teamviewer
  • Wurth Phoenix S.R.L.
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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