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Europe Cloud PBX Market to 2027 - Regional Analysis and Forecasts by Enterprise Size; by End-User

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  • 122 Pages
  • June 2019
  • Region: Europe
  • The Insight Partners
  • ID: 4801409
UP TO OFF until Mar 31st 2024
The Europe cloud PBX market accounted for US$ 1.37 Bn in 2018 and is expected to grow at a CAGR of 14.6% over the forecast period 2018–2027, to account for US$ 4.58 Bn in 2027. Factors including the increasing focus of enterprises towards effective communication and reduced operational costs are driving the growth of Europe cloud PBX market. The cloud PBX has reformed and revolutionized the communication process in the business organizations by enabling access to various forms of communication (audio, video, text messaging) through an IP network. This communication technology offers myriad benefits over tradition PBX, but the cost-effectiveness provided by the cloud PBX over on-premise PBX is the primary factor, that has driven its demand in the past years and is expected to influence the market growth in the coming years.

Since the cloud PBX market entered its growth phase (as per the product lifecycle) there was a drastic increase in the migration rate of the companies from traditionally on-premise PBX to cloud-based PBX, but, the major challenge faced by these companies then was to integrate the technology into their existing environment. Because of the service gap amid the market, there were several instances of inefficient deployment of cloud PBX. However, in the later years as the adoption of integration services and migration strategies streamlined, the businesses gained confidence regarding their seamless transition to internet telephony (VoIP). This VoIP capitalizes entirely on the benefits provided by the cloud PBX without compromising on values of already existing technology investments. The expansion in migration strategy not only amplified the cloud PBX deployment but also mitigate the potential of technical issues related to the implementation of technology.

The Europe cloud PBX market is fragmented with the presence of several industries, and the competitive dynamics in the market is expected to change during the upcoming years. In addition to this, various initiatives are undertaken by the governmental bodies to accelerate the Europe cloud PBX market further. For instance, the current policy on cloud computing is set within the Digital Single Market Strategy for Europe where it plays a vital role through the European Cloud Initiative, the European Free Flow of Data Initiative and the emerging issues related to access, ownership, portability of data and switching of cloud service providers. These initiatives on cloud computing build on the strategy unveiled by the Commission in 2012 for unleashing the potential of cloud computing in Europe. The strategy is expected to speed up and increase the use of cloud computing across all economic sectors. The initiatives taken by state governing organizations across the region is expected to drive the adoption of cloud technology, which in turn would elevate the Europe cloud PBX market.

The cloud PBX market by end-user is segmented into IT & telecom, BFSI, healthcare, retail, manufacturing, and others. In the rapidly expanding retail industry, the communication between the suppliers, stores, warehouses, sales teams, and buyers, plays a vital role to develop enhanced supply management and customer service. And the traditional telephone system with high maintenance cost has been incapable of fulfilling the needs of the retail chain. Retailers, with a motive to stay ahead, are shifting towards cloud POX for a reliable phone system to keep their retail business run smoothly along with enhancing customer satisfaction. The trend is anticipated to significantly contribute to the growth of cloud POX in the retail industry.

The overall Europe cloud PBX market size has been derived using both primary and secondary source. The research process begins with exhaustive secondary research using internal and external sources to obtain qualitative and quantitative information related to the Europe cloud PBX market. It also provides an overview and forecast for the Europe cloud PBX market based on all the segmentation provided for Europe region. Also, primary interviews were conducted with industry participants and commentators to validate data and analysis. The participants who typically take part in such a process include industry expert such as VPs, business development managers, market intelligence managers, and national sales managers, and external consultants such as valuation experts, research analysts, and key opinion leaders specializing in the Europe cloud PBX industry. Some of the players present in cloud PBX market are 3CX, INC, 8x8, Inc., AT&T INC, Avaya, Cisco System, Inc., Comcast Corporation, Microsoft Corporation, RingCentral, Inc., Sors Global, Voyce Ltd., among others.

Table of Contents

1. Introduction
1.1 Scope Of The Study
1.2 Report Guidance
1.3 Market Segmentation
1.3.1 Europe Cloud PBX Market - By Enterprise Size
1.3.2 Europe Cloud PBX Market - By End-User
1.3.3 Europe Cloud PBX Market - By Country

2. Key Takeaways

3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research

4. Europe Cloud PBX Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 Europe PEST Analysis
4.3 Ecosystem Analysis

5. Europe Cloud PBX Market - Key Industry Dynamics
5.1 Driver
5.1.1 Growing Focus Of Enterprises Towards Effective Communications
5.1.2 The Reduced Cost Of Operation Is Driving Its Adoption Of Cloud PBX
5.2 Restraints
5.2.1 Increase In Cybercrimes And Growing Security Concerns
5.3 Opportunity:
5.3.1 Advent Of 5 G To Provide Growth Benefits To Cloud PBX Operators
5.4 Future Trends:
5.4.1 Availability Of Integration Support And Migration Strategies Are The Key Trend In The Cloud PBX Market
5.5 Impact Analysis

6. Europe Cloud PBX-Market Analysis
6.1 Europe Cloud PBX Market Overview
6.1.1 Europe Cloud PBX Market Forecast And Analysis
6.2 Europe Cloud PBX Market Revenue And Forecasts To 2027 -Enterprise Size
6.3 Overview
6.4 Enterprise Size Market Forecasts And Analysis
6.5 SMES
6.5.1 Overview SMES Market Forecasts and Analysis
6.6 Large Enterprises
6.6.1 Overview Large Enterprises Market Forecasts And Analysis

7. Europe Cloud PBX Market Revenue And Forecasts To 2027 - By End-User
7.1 Overview
7.2 End-User Market Forecasts And Analysis
7.3 IT & Telecom
7.3.1 Overview
7.3.2 IT & Telecom Market Forecasts And Analysis
7.4 BFSI
7.4.1 Overview
7.4.2 BFSI Market Forecasts And Analysis
7.5 Healthcare
7.5.1 Overview
7.5.2 Healthcare Market Forecasts And Analysis
7.6 Retail
7.6.1 Overview
7.6.2 Retail Market Forecasts And Analysis
7.7 Manufacturing
7.7.1 Overview
7.7.2 Manufacturing Market Forecasts And Analysis
7.8 Others
7.8.1 Overview
7.8.2 Others Market Forecasts And Analysis

8. Europe Cloud PBX Market - Country Analysis
8.1 Overview
8.1.1 Europe Cloud PBX Market Breakdown, By Key Countries Germany Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN) Germany Cloud PBX Market Breakdown by Enterprise Size Germany Cloud PBX Market Breakdown by End-user France Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN) France Cloud PBX Market Breakdown by Enterprise Size France Cloud PBX Market Breakdown by End-user Italy Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN) Italy Cloud PBX Market Breakdown by Enterprise Size Italy Cloud PBX Market Breakdown by End-user U.K. Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN) U.K Cloud PBX Market Breakdown by Enterprise Size U.K Cloud PBX Market Breakdown by End-user Russia Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN) Russia Cloud PBX Market Breakdown by Enterprise Size Russia Cloud PBX Market Breakdown by End-user Rest of Europe Cloud PBX Market Revenue and Forecasts to 2027 (US$ MN) Rest of Europe Cloud PBX Market Breakdown by Enterprise Size Rest of Europe Cloud PBX Market Breakdown by End-user

9. Industry Landscape
9.1 Market Initiative
9.2 New Development

10. Company Profile
10.1 3 cx, Inc.
10.1.1 Key Facts
10.1.2 Business Description
10.1.3 Products And Services
10.1.4 Financial Overview
10.1.5 Swot Analysis
10.1.6 Key Developments
10.2 8 x8, Inc.
10.2.1 Key Facts
10.2.2 Business Description
10.2.3 Products And Services
10.2.4 Financial Overview
10.2.5 Swot Analysis
10.2.6 Key Developments
10.3 AT&T Inc.
10.3.1 Key Facts
10.3.2 Business Description
10.3.3 Product And Services
10.3.4 Financial Overview
10.3.5 Swot Analysis
10.3.6 Key Developments
10.4 Avaya Inc.
10.4.1 Key Facts
10.4.2 Business Description
10.4.3 Products And Services
10.4.4 Financial Overview
10.4.5 Swot Analysis
10.4.6 Key Developments
10.5 Cisco Systems, Inc.
10.5.1 Key Facts
10.5.2 Business Description
10.5.3 Products And Services
10.5.4 Financial Overview
10.5.5 Swot Analysis
10.5.6 Key Developments
10.6 Comcast Corporation
10.6.1 Key Facts
10.6.2 Business Description
10.6.3 Products And Services
10.6.4 Financial Overview
10.6.5 Swot Analysis
10.6.6 Key Developments
10.7 Microsoft Corporation
10.7.1 Key Facts
10.7.2 Business Description
10.7.3 Products And Services
10.7.4 Financial Overview
10.7.5 Swot Analysis
10.7.6 Key Developments
10.8 RingCentral, Inc.
10.8.1 Key Facts
10.8.2 Business Description
10.8.3 Products And Services
10.8.4 Financial Overview
10.8.5 Swot Analysis
10.8.6 Key Developments
10.9 Sors Global
10.9.1 Key Facts
10.9.2 Business Description
10.9.3 Products And Services
10.9.4 Financial Overview
10.9.5 Swot Analysis
10.9.6 Key Developments
10.10 Voyced Ltd.
10.10.1 Key Facts
10.10.2 Business Description
10.10.3 Products And Services
10.10.4 Financial Overview
10.10.5 Swot Analysis
10.10.6 Key Developments11. Appendix
11.1 About the Publisher
11.2 Glossary

Companies Mentioned

A selection of companies mentioned in this report includes:

  • 3CX, INC
  • 8x8, Inc.
  • AT&T INC
  • Avaya
  • Cisco System, Inc.
  • Comcast Corporation
  • Microsoft Corporation
  • RingCentral, Inc.
  • Sors Global
  • Voyce Ltd