The report provides an analysis of the UK two-man home delivery market. It quantifies the market size, historical growth rates and levels of industry profitability. It also includes an in-depth analysis of the relevant drivers of industry growth setting out historical trends and available forecasts. It profiles the leading UK providers of two-man home delivery services. The author's forecast for industry growth is based on this analysis of historical trends and growth drivers.
The 2018 version has been fully research and updated. It includes a new section identifying the 2-man delivery providers used by each of the Top 500 UK online retailers with relevant requirements.
Market background
A two man home delivery service typically involves a driver and mate delivering large, bulky or specialist items, often involving assembly, installation, fitting and removal of packaging and old items.
This report focuses on deliveries to customers’ homes. Although there is a business-to-business two-man delivery segment which focuses on items such as medical equipment, ATMs, commercial kitchen equipment and large computers, it is much smaller than consumer two-man delivery and has lower growth. The latter segment is not included in this report.
The two man home delivery market includes deliveries of large items including mattresses, beds, bed frames, wardrobes, flat pack items, large domestic appliances (fridge freezers, washing machines, tumble dryers and ovens), kitchens and other household items such as fitness equipment or large garden items.
The market comprises three main activities:
- Delivery
- Assembly/connection
- Disposal.
The author believes that the UK market was over £850m in value in 2017, growing in line with UK retail demand for large items. This value includes both in-house and outsourced deliveries.
In recent years the market has been impacted by changes in supply chains, which have seen a move away from the old model of distribution of items via store networks towards regional and national networks which may be operated by a retailer or, in some cases, by the OEM with the retailer never taking possession of the physical items.
There have also improvements in customer service and the efficiency of customer communications, driven by systems innovations, and designed to ensure first time / no-fault delivery
Table of Contents
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- ArrowXL
- BJS Distribution
- Breezemount
- CEVA Logistics
- DHD Direct
- DSV Solutions
- DX Group
- Expert Logistics
- Panther Warehousing
- Rhenus Logistics
- Wincanton
- XPO Specialist Services (Norbert Dentressangle)
