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UK Consumer & Small Business Parcels Services (C2X): Market Insight Report 2019

  • Report

  • 68 Pages
  • December 2018
  • Region: United Kingdom
  • Apex Insight
  • ID: 4802160

This report focuses on an important segment of the parcels market: services designed to carry parcels on behalf of consumers and individual traders and micro-businesses, such as small eBay, Gumtree or hobby-site sellers.

It includes:


  • Historical and forecast size and growth of the market from 2013-2023
  • Evaluation of the role and positioning of the Royal Mail in the C2X segment
  • Profiles of the other main service providers with our analysis of their performance and prospects
  • Market share estimates
  • Summary of the market evidence and analysis of the drivers on which our market views are based.

The main sources for the report are


  • Extensive desk research on the parcels market and its operators covering company accounts, websites and other sources.
  • Published information on key market drivers such as economic data and estimates of home shopping levels and practices.
  • Interviews with senior-level contacts in the market

Who is it useful for?
The report is intended for parcels carriers and logistics groups, home-shopping retailers, operators of consumer / small business parcels service providers, potential entrants to the segment, investors, banks, analysts, consultants and other parties with interests in the area.


Table of Contents

1. About this report
  • Summary
  • About the author
  • The consumer & micro business consigned parcels segment
  • Market definition
  • History
  • New business models
  • Response of incumbents
  • Royal Mail
  • Other established parcels carriers
  • Smaller carriers and new entrants
  • Consumer/small business parcels segment size and growth
  • Consumer parcel sending behaviour
2. Market Size and Growth
  • Segmentation
  • Segment drivers
  • Overview
  • UK economic performance
  • Retail sales
  • Internet retail sales
  • Internet retail and parcels volumes
  • IMRG market size views
  • Internet retail – international comparisons
  • Returns
  • Basket size
  • Returns rate
  • Free returns
  • Use of free returns labels
  • eBay/Amazon marketplace sales
  • Competitive Landscape
3. Royal Mail
  • Royal Mail C2X sales
  • Royal Mail share
  • Royal Mail’s route to market
  • Other providers – business models
  • Networks
  • Brokers
  • Dedicated services from mainstream carriers
  • Local newsagent postal services
4. Service price comparison
  • Service price comparison – 1kg/economy service
  • Service price comparison – 1kg/next day service
  • Service price comparison – 1kg/next day, time-definite service
  • Service price comparison – 2.5kg/economy service
  • Service price comparison – 2.5kg/next day service
  • Service price comparison – 2.5kg/next day, time-definite service
5. C2X network/broker volumes
  • Network size
  • Revenue and growth
  • Profitability
  • Website rankings
6. Profiles
  • Collect+
  • myHermes
  • InPost
  • UPS Access Point
  • ipostparcels
  • Parcel2Go
  • Interparcel
  • Parcel Monkey
  • Doddle
  • Connect Group/Pass My Parcel
7. Forecasts
  • Key driver forecasts
  • UK Economic performance
  • Retail sales
  • Internet retail
  • Marketplace sales
  • Market forecast
  • Market share trend implications
  • Risks to the forecast & questions for key participants
  • Royal Mail
  • Networks
  • Brokers
  • Traditional carriers
8. Appendix
  • Glossary of terms

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Collect+
  • Connect Group/Pass My Parcel
  • Doddle
  • InPost
  • Interparcel
  • ipostparcels
  • myHermes
  • Parcel Monkey
  • Parcel2Go
  • UPS Access Point