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Cloud-Based IT Service Management (ITSM) - Global Market Trajectory & Analytics

  • ID: 4804257
  • Report
  • April 2021
  • Region: Global
  • 150 Pages
  • Global Industry Analysts, Inc
Global Cloud-Based IT Service Management (ITSM) Market to Reach $16.5 Billion by 2027

Amid the COVID-19 crisis, the global market for Cloud-Based IT Service Management (ITSM) estimated at US$6.5 Billion in the year 2020, is projected to reach a revised size of US$16.5 Billion by 2027, growing at a CAGR of 14.2% over the period 2020-2027. Solution, one of the segments analyzed in the report, is projected to record 13% CAGR and reach US$10.4 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Service segment is readjusted to a revised 16.5% CAGR for the next 7-year period.



The U.S. Market is Estimated at $1.9 Billion, While China is Forecast to Grow at 13.7% CAGR

The Cloud-Based IT Service Management (ITSM) market in the U.S. is estimated at US$1.9 Billion in the year 2020. China, the world's second largest economy, is forecast to reach a projected market size of US$2.9 Billion by the year 2027 trailing a CAGR of 13.7% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 12.6% and 12.2% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 10.4% CAGR.

Select Competitors (Total 46 Featured):
  • Axios Systems PLC
  • BMC Software, Inc.
  • CA Technologies, Inc.
  • Cherwell Software, LLC
  • Citrix Systems, Inc.
  • HEAT Software USA, Inc.
  • Hewlett Packard Enterprise Development LP (HPE)
  • Hornbill Corporate Ltd.
  • IBM Corporation
  • ServiceNow, Inc.
Frequently Asked Questions about the Global Market for Cloud-Based IT Service Management (ITSM)

What is the estimated value of the Global Market for Cloud-Based IT Service Management (ITSM)?

The Global Market for Cloud-Based IT Service Management (ITSM) was estimated to be valued at $6.5 Billion in 2020.

What is the growth rate of the Global Market for Cloud-Based IT Service Management (ITSM)?

The growth rate of the Global Market for Cloud-Based IT Service Management (ITSM) is 14.2%, with an estimated value of $16.5 Billion by 2027.

What is the forecasted size of the Global Market for Cloud-Based IT Service Management (ITSM)?

The Global Market for Cloud-Based IT Service Management (ITSM) is estimated to be worth $16.5 Billion by 2027.
Note: Product cover images may vary from those shown

I. METHODOLOGY
II. EXECUTIVE SUMMARY
  • Influencer Market Insights
  • World Market Trajectories
  • Impact of Covid-19 and a Looming Global Recession
  • Table 1: World Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 2: World 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2020 & 2027
  • Table 3: World Current & Future Analysis for Solution by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 4: World 7-Year Perspective for Solution by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 5: World Current & Future Analysis for Service by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 6: World 7-Year Perspective for Service by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 7: World Current & Future Analysis for Banking, Financial Services, & Insurance (BFSI) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 8: World 7-Year Perspective for Banking, Financial Services, & Insurance (BFSI) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 9: World Current & Future Analysis for Telecommunication & IT by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 10: World 7-Year Perspective for Telecommunication & IT by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 11: World Current & Future Analysis for Healthcare & Life Sciences by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 12: World 7-Year Perspective for Healthcare & Life Sciences by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 13: World Current & Future Analysis for Retail & Consumer Packaged Goods (CPG) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 14: World 7-Year Perspective for Retail & Consumer Packaged Goods (CPG) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 15: World Current & Future Analysis for Government & Public Sector by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 16: World 7-Year Perspective for Government & Public Sector by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 17: World Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 18: World 7-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027

III. MARKET ANALYSIS
  • Table 19: USA Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solution and Service - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 20: USA 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solution and Service for the Years 2020 & 2027
  • Table 21: USA Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Vertical - Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 22: USA 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals for the Years 2020 & 2027
  • Table 23: Canada Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solution and Service - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 24: Canada 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solution and Service for the Years 2020 & 2027
  • Table 25: Canada Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Vertical - Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 26: Canada 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals for the Years 2020 & 2027
  • Table 27: Japan Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solution and Service - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 28: Japan 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solution and Service for the Years 2020 & 2027
  • Table 29: Japan Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Vertical - Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 30: Japan 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals for the Years 2020 & 2027
  • Table 31: China Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solution and Service - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 32: China 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solution and Service for the Years 2020 & 2027
  • Table 33: China Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Vertical - Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 34: China 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals for the Years 2020 & 2027
  • Table 35: Europe Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 36: Europe 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2020 & 2027
  • Table 37: Europe Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solution and Service - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 38: Europe 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solution and Service for the Years 2020 & 2027
  • Table 39: Europe Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Vertical - Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 40: Europe 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals for the Years 2020 & 2027
  • Table 41: France Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solution and Service - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 42: France 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solution and Service for the Years 2020 & 2027
  • Table 43: France Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Vertical - Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 44: France 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals for the Years 2020 & 2027
  • Table 45: Germany Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solution and Service - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 46: Germany 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solution and Service for the Years 2020 & 2027
  • Table 47: Germany Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Vertical - Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 48: Germany 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals for the Years 2020 & 2027
  • Table 49: Italy Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solution and Service - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 50: Italy 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solution and Service for the Years 2020 & 2027
  • Table 51: Italy Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Vertical - Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 52: Italy 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals for the Years 2020 & 2027
  • Table 53: UK Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solution and Service - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 54: UK 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solution and Service for the Years 2020 & 2027
  • Table 55: UK Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Vertical - Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 56: UK 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals for the Years 2020 & 2027
  • Table 57: Rest of Europe Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solution and Service - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 58: Rest of Europe 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solution and Service for the Years 2020 & 2027
  • Table 59: Rest of Europe Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Vertical - Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 60: Rest of Europe 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals for the Years 2020 & 2027
  • Table 61: Asia-Pacific Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solution and Service - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 62: Asia-Pacific 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solution and Service for the Years 2020 & 2027
  • Table 63: Asia-Pacific Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Vertical - Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 64: Asia-Pacific 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals for the Years 2020 & 2027
  • Table 65: Rest of World Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solution and Service - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 66: Rest of World 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solution and Service for the Years 2020 & 2027
  • Table 67: Rest of World Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Vertical - Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 68: Rest of World 7-Year Perspective for Cloud-Based IT Service Management (ITSM) by Vertical - Percentage Breakdown of Value Sales for Banking, Financial Services, & Insurance (BFSI), Telecommunication & IT, Healthcare & Life Sciences, Retail & Consumer Packaged Goods (CPG), Government & Public Sector and Other Verticals for the Years 2020 & 2027

IV. COMPETITION
  • Total Companies Profiled: 46
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