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Cloud-Based IT Service Management (ITSM) - Global Market Trajectory & Analytics

  • ID: 4804257
  • Report
  • September 2020
  • Region: Global
  • 150 pages
  • Global Industry Analysts, Inc
1 of 3

FEATURED COMPANIES

  • Axios Systems Plc
  • Bmc Software
  • Ca Technologies
  • Cherwell Software
  • Citrix Systems
  • Heat Software Usa
  • MORE
Global Cloud-Based IT Service Management (ITSM) Market to Reach $16.5 Billion by 2027

Amid the COVID-19 crisis, the global market for Cloud-Based IT Service Management (ITSM) estimated at US$6.5 Billion in the year 2020, is projected to reach a revised size of US$16.5 Billion by 2027, growing at a CAGR of 14.2% over the period 2020-2027. Solution, one of the segments analyzed in the report, is projected to record 13% CAGR and reach US$10.4 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Service segment is readjusted to a revised 16.5% CAGR for the next 7-year period.

The U. S. Market is Estimated at $1.9 Billion, While China is Forecast to Grow at 13.7% CAGR

The Cloud-Based IT Service Management (ITSM) market in the U. S. is estimated at US$1.9 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$2.9 Billion by the year 2027 trailing a CAGR of 13.7% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 12.6% and 12.2% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 10.4% CAGR. We bring years of research experience to this 6th edition of our report. The 150-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others:
  • Axios Systems PLC
  • BMC Software, Inc.
  • CA Technologies, Inc.
  • Cherwell Software, LLC
  • Citrix Systems, Inc.
  • HEAT Software USA, Inc.
  • Hewlett Packard Enterprise Development LP (HPE)
  • Hornbill Corporate Ltd.
  • IBM Corporation
  • ServiceNow, Inc.
Note: Product cover images may vary from those shown
2 of 3

FEATURED COMPANIES

  • Axios Systems Plc
  • Bmc Software
  • Ca Technologies
  • Cherwell Software
  • Citrix Systems
  • Heat Software Usa
  • MORE
I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
  • Global Competitor Market Shares
  • Cloud-Based IT Service Management (ITSM) Competitor Market Share Scenario Worldwide (in %): 2019 & 2025
  • Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE
  • TABLE 1: Cloud-Based IT Service Management (ITSM) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
  • TABLE 2: Cloud-Based IT Service Management (ITSM) Market Share Shift across Key Geographies Worldwide: 2020 VS 2027
  • TABLE 3: Solution (Component) World Market by Region/Country in US$ Million: 2020 to 2027
  • TABLE 4: Solution (Component) Market Share Breakdown of Worldwide Sales by Region/Country: 2020 VS 2027
  • TABLE 5: Service (Component) Potential Growth Markets Worldwide in US$ Million: 2020 to 2027
  • TABLE 6: Service (Component) Market Sales Breakdown by Region/Country in Percentage: 2020 VS 2027
  • TABLE 7: Banking, Financial Services, & Insurance (BFSI) (Vertical) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2020-2027
  • TABLE 8: Banking, Financial Services, & Insurance (BFSI) (Vertical) Market Share Breakdown by Region/Country: 2020 VS 2027
  • TABLE 9: Telecommunication & IT (Vertical) Demand Potential Worldwide in US$ Million by Region/Country: 2020-2027
  • TABLE 10: Telecommunication & IT (Vertical) Share Breakdown Review by Region/Country: 2020 VS 2027
  • TABLE 11: Healthcare & Life Sciences (Vertical) Worldwide Latent Demand Forecasts in US$ Million by Region/Country: 2020-2027
  • TABLE 12: Healthcare & Life Sciences (Vertical) Distribution of Global Sales by Region/Country: 2020 VS 2027
  • TABLE 13: Retail & Consumer Packaged Goods (CPG) (Vertical) Sales Estimates and Forecasts in US$ Million by Region/Country for the Years 2020 through 2027
  • TABLE 14: Retail & Consumer Packaged Goods (CPG) (Vertical) Global Market Share Distribution by Region/Country for 2020 and 2027
  • TABLE 15: Government & Public Sector (Vertical) Global Opportunity Assessment in US$ Million by Region/Country: 2020-2027
  • TABLE 16: Government & Public Sector (Vertical) Percentage Share Breakdown of Global Sales by Region/Country: 2020 VS 2027
  • TABLE 17: Other Verticals (Vertical) Worldwide Sales in US$ Million by Region/Country: 2020-2027
  • TABLE 18: Other Verticals (Vertical) Market Share Shift across Key Geographies: 2020 VS 2027
III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES
  • Market Facts & Figures
  • US Cloud-Based IT Service Management (ITSM) Market Share (in %) by Company: 2019 & 2025
  • Market Analytics
  • TABLE 19: United States Cloud-Based IT Service Management (ITSM) Market Estimates and Projections in US$ Million by Component: 2020 to 2027
  • TABLE 20: United States Cloud-Based IT Service Management (ITSM) Market Share Breakdown by Component: 2020 VS 2027
  • TABLE 21: United States Cloud-Based IT Service Management (ITSM) Latent Demand Forecasts in US$ Million by Vertical: 2020 to 2027
  • TABLE 22: Cloud-Based IT Service Management (ITSM) Market Share Breakdown in the United States by Vertical: 2020 VS 2027
CANADA
  • TABLE 23: Canadian Cloud-Based IT Service Management (ITSM) Market Estimates and Forecasts in US$ Million by Component: 2020 to 2027
  • TABLE 24: Cloud-Based IT Service Management (ITSM) Market in Canada: Percentage Share Breakdown of Sales by Component for 2020 and 2027
  • TABLE 25: Canadian Cloud-Based IT Service Management (ITSM) Market Quantitative Demand Analysis in US$ Million by Vertical: 2020 to 2027
  • TABLE 26: Canadian Cloud-Based IT Service Management (ITSM) Market Share Analysis by Vertical: 2020 VS 2027
JAPAN
  • TABLE 27: Japanese Market for Cloud-Based IT Service Management (ITSM): Annual Sales Estimates and Projections in US$ Million by Component for the Period 2020-2027
  • TABLE 28: Japanese Cloud-Based IT Service Management (ITSM) Market Share Analysis by Component: 2020 VS 2027
  • TABLE 29: Japanese Demand Estimates and Forecasts for Cloud-Based IT Service Management (ITSM) in US$ Million by Vertical: 2020 to 2027
  • TABLE 30: Cloud-Based IT Service Management (ITSM) Market Share Shift in Japan by Vertical: 2020 VS 2027
CHINA
  • TABLE 31: Chinese Cloud-Based IT Service Management (ITSM) Market Growth Prospects in US$ Million by Component for the Period 2020-2027
  • TABLE 32: Chinese Cloud-Based IT Service Management (ITSM) Market by Component: Percentage Breakdown of Sales for 2020 and 2027
  • TABLE 33: Chinese Demand for Cloud-Based IT Service Management (ITSM) in US$ Million by Vertical: 2020 to 2027
  • TABLE 34: Chinese Cloud-Based IT Service Management (ITSM) Market Share Breakdown by Vertical: 2020 VS 2027
EUROPE
  • Market Facts & Figures
  • European Cloud-Based IT Service Management (ITSM) Market: Competitor Market Share Scenario (in %) for 2019 & 2025
  • Market Analytics
  • TABLE 35: European Cloud-Based IT Service Management (ITSM) Market Demand Scenario in US$ Million by Region/Country: 2018-2025
  • TABLE 36: European Cloud-Based IT Service Management (ITSM) Market Share Shift by Region/Country: 2020 VS 2027
  • TABLE 37: European Cloud-Based IT Service Management (ITSM) Market Estimates and Forecasts in US$ Million by Component: 2020-2027
  • TABLE 38: European Cloud-Based IT Service Management (ITSM) Market Share Breakdown by Component: 2020 VS 2027
  • TABLE 39: European Cloud-Based IT Service Management (ITSM) Addressable Market Opportunity in US$ Million by Vertical: 2020-2027
  • TABLE 40: European Cloud-Based IT Service Management (ITSM) Market Share Analysis by Vertical: 2020 VS 2027
FRANCE
  • TABLE 41: Cloud-Based IT Service Management (ITSM) Market in France by Component: Estimates and Projections in US$ Million for the Period 2020-2027
  • TABLE 42: French Cloud-Based IT Service Management (ITSM) Market Share Analysis by Component: 2020 VS 2027
  • TABLE 43: Cloud-Based IT Service Management (ITSM) Quantitative Demand Analysis in France in US$ Million by Vertical: 2020-2027
  • TABLE 44: French Cloud-Based IT Service Management (ITSM) Market Share Analysis: A 7-Year Perspective by Vertical for 2020 and 2027
GERMANY
  • TABLE 45: Cloud-Based IT Service Management (ITSM) Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Component for the Period 2020-2027
  • TABLE 46: German Cloud-Based IT Service Management (ITSM) Market Share Breakdown by Component: 2020 VS 2027
  • TABLE 47: Cloud-Based IT Service Management (ITSM) Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by Vertical for the Period 2020-2027
  • TABLE 48: Cloud-Based IT Service Management (ITSM) Market Share Distribution in Germany by Vertical: 2020 VS 2027
ITALY
  • TABLE 49: Italian Cloud-Based IT Service Management (ITSM) Market Growth Prospects in US$ Million by Component for the Period 2020-2027
  • TABLE 50: Italian Cloud-Based IT Service Management (ITSM) Market by Component: Percentage Breakdown of Sales for 2020 and 2027
  • TABLE 51: Italian Demand for Cloud-Based IT Service Management (ITSM) in US$ Million by Vertical: 2020 to 2027
  • TABLE 52: Italian Cloud-Based IT Service Management (ITSM) Market Share Breakdown by Vertical: 2020 VS 2027
UNITED KINGDOM
  • TABLE 53: United Kingdom Market for Cloud-Based IT Service Management (ITSM): Annual Sales Estimates and Projections in US$ Million by Component for the Period 2020-2027
  • TABLE 54: United Kingdom Cloud-Based IT Service Management (ITSM) Market Share Analysis by Component: 2020 VS 2027
  • TABLE 55: United Kingdom Demand Estimates and Forecasts for Cloud-Based IT Service Management (ITSM) in US$ Million by Vertical: 2020 to 2027
  • TABLE 56: Cloud-Based IT Service Management (ITSM) Market Share Shift in the United Kingdom by Vertical: 2020 VS 2027
REST OF EUROPE
  • TABLE 57: Rest of Europe Cloud-Based IT Service Management (ITSM) Market Estimates and Forecasts in US$ Million by Component: 2020-2027
  • TABLE 58: Rest of Europe Cloud-Based IT Service Management (ITSM) Market Share Breakdown by Component: 2020 VS 2027
  • TABLE 59: Rest of Europe Cloud-Based IT Service Management (ITSM) Addressable Market Opportunity in US$ Million by Vertical: 2020-2027
  • TABLE 60: Rest of Europe Cloud-Based IT Service Management (ITSM) Market Share Analysis by Vertical: 2020 VS 2027
ASIA-PACIFIC
  • TABLE 61: Cloud-Based IT Service Management (ITSM) Market in Asia-Pacific by Component: Estimates and Projections in US$ Million for the Period 2020-2027
  • TABLE 62: Asia-Pacific Cloud-Based IT Service Management (ITSM) Market Share Analysis by Component: 2020 VS 2027
  • TABLE 63: Cloud-Based IT Service Management (ITSM) Quantitative Demand Analysis in Asia-Pacific in US$ Million by Vertical: 2020-2027
  • TABLE 64: Asia-Pacific Cloud-Based IT Service Management (ITSM) Market Share Analysis: A 7-Year Perspective by Vertical for 2020 and 2027
REST OF WORLD
  • TABLE 65: Rest of World Cloud-Based IT Service Management (ITSM) Market Estimates and Forecasts in US$ Million by Component: 2020 to 2027
  • TABLE 66: Cloud-Based IT Service Management (ITSM) Market in Rest of World: Percentage Share Breakdown of Sales by Component for 2020 and 2027
  • TABLE 67: Rest of World Cloud-Based IT Service Management (ITSM) Market Quantitative Demand Analysis in US$ Million by Vertical: 2020 to 2027
  • TABLE 68: Rest of World Cloud-Based IT Service Management (ITSM) Market Share Analysis by Vertical: 2020 VS 2027
IV. COMPETITION
  • Total Companies Profiled: 46
Note: Product cover images may vary from those shown
3 of 3
  • Axios Systems Plc
  • Bmc Software
  • Ca Technologies
  • Cherwell Software
  • Citrix Systems
  • Heat Software Usa
  • Hewlett-Packard Enterprise
  • Hornbill Corporate
  • Ibm Corporation
  • Servicenow, Inc.
Note: Product cover images may vary from those shown
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