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Cloud-Based IT Service Management (ITSM) - Market Analysis, Trends, and Forecasts

  • ID: 4804257
  • Report
  • 108 pages
  • Global Industry Analysts, Inc
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FEATURED COMPANIES

  • Axios Systems Plc
  • Bmc Software
  • Ca Technologies
  • Cherwell Software
  • Citrix Systems
  • Heat Software Usa
  • MORE
The Cloud-Based IT Service Management (ITSM) market worldwide is projected to grow by US$9.4 Billion, driven by a compounded growth of 15%. Solution, one of the segments analyzed and sized in this study, displays the potential to grow at over 13.8%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$9.6 Billion by the year 2025, Solution will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 16.2% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$372.6 Million to the region's size and clout in the next 5 to 6 years. Over US$447.3 Million worth of projected demand in the region will come from the rest of the European markets. In Japan, Solution will reach a market size of US$689.4 Million by the close of the analysis period. As the world’s second largest economy and the new game changer in global markets, China exhibits the potential to grow at 14.8% over the next couple of years and add approximately US$1.7 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders.

Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include:
  • Axios Systems PLC
  • BMC Software, Inc.
  • CA Technologies, Inc.
  • Cherwell Software, LLC
  • Citrix Systems, Inc.
  • HEAT Software USA, Inc.
  • Hewlett Packard Enterprise Development LP (HPE)
  • Hornbill Corporate Ltd.
  • IBM Corporation
  • ServiceNow, Inc.
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Axios Systems Plc
  • Bmc Software
  • Ca Technologies
  • Cherwell Software
  • Citrix Systems
  • Heat Software Usa
  • MORE

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Global Competitor Market Shares

Cloud-Based IT Service Management (ITSM) Competitor Market Share Scenario Worldwide (in %): 2019 & 2025

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

TABLE 1: Cloud-Based IT Service Management (ITSM) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025

TABLE 2: Cloud-Based IT Service Management (ITSM) Market Share Shift across Key Geographies Worldwide: 2019 VS 2025

TABLE 3: Solution (Component) World Market by Region/Country in US$ Million: 2018 to 2025

TABLE 4: Solution (Component) Market Share Breakdown of Worldwide Sales by Region/Country: 2019 VS 2025

TABLE 5: Service (Component) Potential Growth Markets Worldwide in US$ Million: 2018 to 2025

TABLE 6: Service (Component) Market Sales Breakdown by Region/Country in Percentage: 2019 VS 2025

TABLE 7: Banking, Financial Services, & Insurance (BFSI) (Vertical) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2018-2025

TABLE 8: Banking, Financial Services, & Insurance (BFSI) (Vertical) Market Share Breakdown by Region/Country: 2019 VS 2025

TABLE 9: Telecommunication & IT (Vertical) Demand Potential Worldwide in US$ Million by Region/Country: 2018-2025

TABLE 10: Telecommunication & IT (Vertical) Share Breakdown Review by Region/Country: 2019 VS 2025

TABLE 11: Healthcare & Life Sciences (Vertical) Worldwide Latent Demand Forecasts in US$ Million by Region/Country: 2018-2025

TABLE 12: Healthcare & Life Sciences (Vertical) Distribution of Global Sales by Region/Country: 2019 VS 2025

TABLE 13: Retail & Consumer Packaged Goods (CPG) (Vertical) Sales Estimates and Forecasts in US$ Million by Region/Country for the Years 2018 through 2025

TABLE 14: Retail & Consumer Packaged Goods (CPG) (Vertical) Global Market Share Distribution by Region/Country for 2019 and 2025

TABLE 15: Government & Public Sector (Vertical) Global Opportunity Assessment in US$ Million by Region/Country: 2018-2025

TABLE 16: Government & Public Sector (Vertical) Percentage Share Breakdown of Global Sales by Region/Country: 2019 VS 2025

TABLE 17: Other Verticals (Vertical) Worldwide Sales in US$ Million by Region/Country: 2018-2025

TABLE 18: Other Verticals (Vertical) Market Share Shift across Key Geographies: 2019 VS 2025

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES

Market Facts & Figures

US Cloud-Based IT Service Management (ITSM) Market Share (in %) by Company: 2019 & 2025

TABLE 19: United States Cloud-Based IT Service Management (ITSM) Market Estimates and Projections in US$ Million by Component: 2018 to 2025

TABLE 20: United States Cloud-Based IT Service Management (ITSM) Market Share Breakdown by Component: 2019 VS 2025

TABLE 21: United States Cloud-Based IT Service Management (ITSM) Latent Demand Forecasts in US$ Million by Vertical: 2018 to 2025

TABLE 22: Cloud-Based IT Service Management (ITSM) Market Share Breakdown in the United States by Vertical: 2019 VS 2025

CANADA

TABLE 23: Canadian Cloud-Based IT Service Management (ITSM) Market Estimates and Forecasts in US$ Million by Component: 2018 to 2025

TABLE 24: Cloud-Based IT Service Management (ITSM) Market in Canada: Percentage Share Breakdown of Sales by Component for 2019 and 2025

TABLE 25: Canadian Cloud-Based IT Service Management (ITSM) Market Quantitative Demand Analysis in US$ Million by Vertical: 2018 to 2025

TABLE 26: Canadian Cloud-Based IT Service Management (ITSM) Market Share Analysis by Vertical: 2019 VS 2025

JAPAN

TABLE 27: Japanese Market for Cloud-Based IT Service Management (ITSM): Annual Sales Estimates and Projections in US$ Million by Component for the Period 2018-2025

TABLE 28: Japanese Cloud-Based IT Service Management (ITSM) Market Share Analysis by Component: 2019 VS 2025

TABLE 29: Japanese Demand Estimates and Forecasts for Cloud-Based IT Service Management (ITSM) in US$ Million by Vertical: 2018 to 2025

TABLE 30: Cloud-Based IT Service Management (ITSM) Market Share Shift in Japan by Vertical: 2019 VS 2025

CHINA

TABLE 31: Chinese Cloud-Based IT Service Management (ITSM) Market Growth Prospects in US$ Million by Component for the Period 2018-2025

TABLE 32: Chinese Cloud-Based IT Service Management (ITSM) Market by Component: Percentage Breakdown of Sales for 2019 and 2025

TABLE 33: Chinese Demand for Cloud-Based IT Service Management (ITSM) in US$ Million by Vertical: 2018 to 2025

TABLE 34: Chinese Cloud-Based IT Service Management (ITSM) Market Share Breakdown by Vertical: 2019 VS 2025

EUROPE

Market Facts & Figures

European Cloud-Based IT Service Management (ITSM) Market: Competitor Market Share Scenario (in %) for 2019 & 2025

TABLE 35: European Cloud-Based IT Service Management (ITSM) Market Demand Scenario in US$ Million by Region/Country: 2018-2025

TABLE 36: European Cloud-Based IT Service Management (ITSM) Market Share Shift by Region/Country: 2019 VS 2025

TABLE 37: European Cloud-Based IT Service Management (ITSM) Market Estimates and Forecasts in US$ Million by Component: 2018-2025

TABLE 38: European Cloud-Based IT Service Management (ITSM) Market Share Breakdown by Component: 2019 VS 2025

TABLE 39: European Cloud-Based IT Service Management (ITSM) Addressable Market Opportunity in US$ Million by Vertical: 2018-2025

TABLE 40: European Cloud-Based IT Service Management (ITSM) Market Share Analysis by Vertical: 2019 VS 2025

FRANCE

TABLE 41: Cloud-Based IT Service Management (ITSM) Market in France by Component: Estimates and Projections in US$ Million for the Period 2018-2025

TABLE 42: French Cloud-Based IT Service Management (ITSM) Market Share Analysis by Component: 2019 VS 2025

TABLE 43: Cloud-Based IT Service Management (ITSM) Quantitative Demand Analysis in France in US$ Million by Vertical: 2018-2025

TABLE 44: French Cloud-Based IT Service Management (ITSM) Market Share Analysis: A 7-Year Perspective by Vertical for 2019 and 2025

GERMANY

TABLE 45: Cloud-Based IT Service Management (ITSM) Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Component for the Period 2018-2025

TABLE 46: German Cloud-Based IT Service Management (ITSM) Market Share Breakdown by Component: 2019 VS 2025

TABLE 47: Cloud-Based IT Service Management (ITSM) Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by Vertical for the Period 2018-2025

TABLE 48: Cloud-Based IT Service Management (ITSM) Market Share Distribution in Germany by Vertical: 2019 VS 2025

ITALY

TABLE 49: Italian Cloud-Based IT Service Management (ITSM) Market Growth Prospects in US$ Million by Component for the Period 2018-2025

TABLE 50: Italian Cloud-Based IT Service Management (ITSM) Market by Component: Percentage Breakdown of Sales for 2019 and 2025

TABLE 51: Italian Demand for Cloud-Based IT Service Management (ITSM) in US$ Million by Vertical: 2018 to 2025

TABLE 52: Italian Cloud-Based IT Service Management (ITSM) Market Share Breakdown by Vertical: 2019 VS 2025

UNITED KINGDOM

TABLE 53: United Kingdom Market for Cloud-Based IT Service Management (ITSM): Annual Sales Estimates and Projections in US$ Million by Component for the Period 2018-2025

TABLE 54: United Kingdom Cloud-Based IT Service Management (ITSM) Market Share Analysis by Component: 2019 VS 2025

TABLE 55: United Kingdom Demand Estimates and Forecasts for Cloud-Based IT Service Management (ITSM) in US$ Million by Vertical: 2018 to 2025

TABLE 56: Cloud-Based IT Service Management (ITSM) Market Share Shift in the United Kingdom by Vertical: 2019 VS 2025

REST OF EUROPE

TABLE 57: Rest of Europe Cloud-Based IT Service Management (ITSM) Market Estimates and Forecasts in US$ Million by Component: 2018-2025

TABLE 58: Rest of Europe Cloud-Based IT Service Management (ITSM) Market Share Breakdown by Component: 2019 VS 2025

TABLE 59: Rest of Europe Cloud-Based IT Service Management (ITSM) Addressable Market Opportunity in US$ Million by Vertical: 2018-2025

TABLE 60: Rest of Europe Cloud-Based IT Service Management (ITSM) Market Share Analysis by Vertical: 2019 VS 2025

ASIA-PACIFIC

TABLE 61: Cloud-Based IT Service Management (ITSM) Market in Asia-Pacific by Component: Estimates and Projections in US$ Million for the Period 2018-2025

TABLE 62: Asia-Pacific Cloud-Based IT Service Management (ITSM) Market Share Analysis by Component: 2019 VS 2025

TABLE 63: Cloud-Based IT Service Management (ITSM) Quantitative Demand Analysis in Asia-Pacific in US$ Million by Vertical: 2018-2025

TABLE 64: Asia-Pacific Cloud-Based IT Service Management (ITSM) Market Share Analysis: A 7-Year Perspective by Vertical for 2019 and 2025

REST OF WORLD

TABLE 65: Rest of World Cloud-Based IT Service Management (ITSM) Market Estimates and Forecasts in US$ Million by Component: 2018 to 2025

TABLE 66: Cloud-Based IT Service Management (ITSM) Market in Rest of World: Percentage Share Breakdown of Sales by Component for 2019 and 2025

TABLE 67: Rest of World Cloud-Based IT Service Management (ITSM) Market Quantitative Demand Analysis in US$ Million by Vertical: 2018 to 2025

TABLE 68: Rest of World Cloud-Based IT Service Management (ITSM) Market Share Analysis by Vertical: 2019 VS 2025

IV. COMPETITION

AXIOS SYSTEMS PLC

BMC SOFTWARE

CA TECHNOLOGIES

CHERWELL SOFTWARE

CITRIX SYSTEMS

HEAT SOFTWARE USA

HEWLETT-PACKARD ENTERPRISE

HORNBILL CORPORATE

IBM CORPORATION

SERVICENOW, INC.

V. CURATED RESEARCH

Note: Product cover images may vary from those shown
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4 of 3
  • Axios Systems Plc
  • Bmc Software
  • Ca Technologies
  • Cherwell Software
  • Citrix Systems
  • Heat Software Usa
  • Hewlett-Packard Enterprise
  • Hornbill Corporate
  • Ibm Corporation
  • Servicenow, Inc.
Note: Product cover images may vary from those shown
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