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Live Chat Software - Global Market Trajectory & Analytics

  • ID: 4805595
  • Report
  • May 2020
  • Region: Global
  • 142 pages
  • Global Industry Analysts, Inc
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Amid the COVID-19 crisis and the looming economic recession, the Live Chat Software market worldwide will grow by a projected US$315.9 Million, during the analysis period, driven by a revised compounded annual growth rate (CAGR) of 5.6%. IT & Telecom, one of the segments analyzed and sized in this study, is forecast to grow at over 5.5% and reach a market size of US$283.1 Million by the end of the analysis period. An unusual period in history, the coronavirus pandemic has unleashed a series of unprecedented events affecting every industry. The IT & Telecom market will be reset to a new normal which going forward in a post COVID-19 era will be continuously redefined and redesigned. Staying on top of trends and accurate analysis is paramount now more than ever to manage uncertainty, change and continuously adapt to new and evolving market conditions.

As part of the new emerging geographic scenario, the United States is forecast to readjust to a 6.6% CAGR. Within Europe, the region worst hit by the pandemic, Germany will add over US$14.6 Million to the region's size over the next 7 to 8 years. In addition, over US$14.1 Million worth of projected demand in the region will come from Rest of the European markets. In Japan, the IT & Telecom segment will reach a market size of US$25.5 Million by the close of the analysis period. Blamed for the pandemic, significant political and economic challenges confront China. Amid the growing push for decoupling and economic distancing, the changing relationship between China and the rest of the world will influence competition and opportunities in the Live Chat Software market. Against this backdrop and the changing geopolitical, business and consumer sentiments, the world’s second largest economy will grow at 5.9% over the next couple of years and add approximately US$53.6 Million in terms of addressable market opportunity. Continuous monitoring for emerging signs of a possible new world order post-COVID-19 crisis is a must for aspiring businesses and their astute leaders seeking to find success in the now changing Live Chat Software market landscape. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others:

Comm100 Network Corporation, Freshdesk, Intercom, Inc, JivoSite Inc, Kayako Limited, LiveChat, Inc, LivePerson, Inc, LiveZilla GmbH, LogMeIn, Inc, Olark, Provide Support LLC, SnapEngage, LLC, Userlike UG, Velaro, Inc, Woopra, Inc, Zendesk, Inc.

The global analysis and forecast periods covered within the report are 2020-2027 (Current & Future Analysis) and 2012-2019 (Historic Review). Research estimates are provided for 2020, while research projections cover the period 2021-2027.
Note: Product cover images may vary from those shown
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I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
Global Competitor Market Shares
Live Chat Software Competitor Market Share Scenario Worldwide (in %): 2019 & 2025
Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE
TABLE 1: Live Chat Software Global Market Estimates and Forecasts in US$ Thousand by Region/Country: 2020-2027
TABLE 2: Live Chat Software Global Retrospective Market Scenario in US$ Thousand by Region/Country: 2012-2019
TABLE 3: Live Chat Software Market Share Shift across Key Geographies Worldwide:2012 VS 2020 VS 2027
TABLE 4: IT & Telecom (End-Use) Global Opportunity Assessment in US$ Thousand by Region/Country: 2020-2027
TABLE 5: IT & Telecom (End-Use) Historic Sales Analysis in US$ Thousand by Region/Country:2012-2019
TABLE 6: IT & Telecom (End-Use) Percentage Share Breakdown of Global Sales by Region/Country: 2012 VS 2020 VS 2027
TABLE 7: Retail (End-Use) Worldwide Sales in US$ Thousand by Region/Country:2020-2027
TABLE 8: Retail (End-Use) Historic Demand Patterns in US$ Thousand by Region/Country:2012-2019
TABLE 9: Retail (End-Use) Market Share Shift across Key Geographies: 2012 VS 2020 VS 2027
TABLE 10: BFSI (End-Use) Global Market Estimates & Forecasts in US$ Thousandby Region/Country: 2020-2027
TABLE 11: BFSI (End-Use) Retrospective Demand Analysis in US$ Thousand by Region/Country: 2012-2019
TABLE 12: BFSI (End-Use) Market Share Breakdown by Region/Country:2012 VS 2020 VS 2027
TABLE 13: Travel & Hospitality (End-Use) Demand Potential Worldwide in US$ Thousandby Region/Country: 2020-2027
TABLE 14: Travel & Hospitality (End-Use) Historic Sales Analysis in US$ Thousandby Region/Country: 2012-2019
TABLE 15: Travel & Hospitality (End-Use) Share Breakdown Review by Region/Country:2012 VS 2020 VS 2027
TABLE 16: Manufacturing (End-Use) Worldwide Latent Demand Forecasts in US$ Thousandby Region/Country: 2020-2027
TABLE 17: Manufacturing (End-Use) Global Historic Analysis in US$ Thousand by Region/Country: 2012-2019
TABLE 18: Manufacturing (End-Use) Distribution of Global Sales by Region/Country:2012 VS 2020 VS 2027
TABLE 19: Other End-Uses (End-Use) Sales Estimates and Forecasts in US$ Thousandby Region/Country for the Years 2020 through 2027
TABLE 20: Other End-Uses (End-Use) Analysis of Historic Sales in US$ Thousandby Region/Country for the Years 2012 to 2019
TABLE 21: Other End-Uses (End-Use) Global Market Share Distribution by Region/Countryfor 2012, 2020, and 2027

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES
Market Facts & Figures
US Live Chat Software Market Share (in %) by Company: 2019 & 2025
Market Analytics
TABLE 22: United States Live Chat Software Latent Demand Forecasts in US$ Thousandby End-Use: 2020 to 2027
TABLE 23: Live Chat Software Historic Demand Patterns in the United States by End-Usein US$ Thousand for 2012-2019
TABLE 24: Live Chat Software Market Share Breakdown in the United States by End-Use:2012 VS 2020 VS 2027
CANADA
TABLE 25: Canadian Live Chat Software Market Quantitative Demand Analysis in US$ Thousandby End-Use: 2020 to 2027
TABLE 26: Live Chat Software Market in Canada: Summarization of Historic Demand Patternsin US$ Thousand by End-Use for 2012-2019
TABLE 27: Canadian Live Chat Software Market Share Analysis by End-Use:2012 VS 2020 VS 2027
JAPAN
TABLE 28: Japanese Demand Estimates and Forecasts for Live Chat Software in US$ Thousandby End-Use: 2020 to 2027
TABLE 29: Japanese Live Chat Software Market in US$ Thousand by End-Use: 2012-2019
TABLE 30: Live Chat Software Market Share Shift in Japan by End-Use:2012 VS 2020 VS 2027
CHINA
TABLE 31: Chinese Demand for Live Chat Software in US$ Thousand by End-Use:2020 to 2027
TABLE 32: Live Chat Software Market Review in China in US$ Thousand by End-Use:2012-2019
TABLE 33: Chinese Live Chat Software Market Share Breakdown by End-Use:2012 VS 2020 VS 2027
EUROPE
Market Facts & Figures
European Live Chat Software Market: Competitor Market Share Scenario (in %)for 2019 & 2025
Market Analytics
TABLE 34: European Live Chat Software Market Demand Scenario in US$ Thousandby Region/Country: 2020-2027
TABLE 35: Live Chat Software Market in Europe: A Historic Market Perspectivein US$ Thousand by Region/Country for the Period 2012-2019
TABLE 36: European Live Chat Software Market Share Shift by Region/Country:2012 VS 2020 VS 2027
TABLE 37: European Live Chat Software Addressable Market Opportunityin US$ Thousand by End-Use: 2020-2027
TABLE 38: Live Chat Software Market in Europe: Summarization of Historic Demandin US$ Thousand by End-Use for the Period 2012-2019
TABLE 39: European Live Chat Software Market Share Analysis by End-Use:2012 VS 2020 VS 2027
FRANCE
TABLE 40: Live Chat Software Quantitative Demand Analysis in France in US$ Thousandby End-Use: 2020-2027
TABLE 41: French Live Chat Software Historic Market Review in US$ Thousand by End-Use:2012-2019
TABLE 42: French Live Chat Software Market Share Analysis: A 17-Year Perspectiveby End-Use for 2012, 2020, and 2027
GERMANY
TABLE 43: Live Chat Software Market in Germany: Annual Sales Estimates and Forecastsin US$ Thousand by End-Use for the Period 2020-2027
TABLE 44: German Live Chat Software Market in Retrospect in US$ Thousand by End-Use:2012-2019
TABLE 45: Live Chat Software Market Share Distribution in Germany by End-Use:2012 VS 2020 VS 2027
ITALY
TABLE 46: Italian Demand for Live Chat Software in US$ Thousand by End-Use:2020 to 2027
TABLE 47: Live Chat Software Market Review in Italy in US$ Thousand by End-Use:2012-2019
TABLE 48: Italian Live Chat Software Market Share Breakdown by End-Use:2012 VS 2020 VS 2027
UNITED KINGDOM
TABLE 49: United Kingdom Demand Estimates and Forecasts for Live Chat Softwarein US$ Thousand by End-Use: 2020 to 2027
TABLE 50: United Kingdom Live Chat Software Market in US$ Thousand by End-Use:2012-2019
TABLE 51: Live Chat Software Market Share Shift in the United Kingdom by End-Use:2012 VS 2020 VS 2027
REST OF EUROPE
TABLE 52: Rest of Europe Live Chat Software Addressable Market Opportunityin US$ Thousand by End-Use: 2020-2027
TABLE 53: Live Chat Software Market in Rest of Europe: Summarization of Historic Demandin US$ Thousand by End-Use for the Period 2012-2019
TABLE 54: Rest of Europe Live Chat Software Market Share Analysis by End-Use:2012 VS 2020 VS 2027
ASIA-PACIFIC
TABLE 55: Live Chat Software Quantitative Demand Analysis in Asia-Pacific in US$ Thousandby End-Use: 2020-2027
TABLE 56: Asia-Pacific Live Chat Software Historic Market Review in US$ Thousandby End-Use: 2012-2019
TABLE 57: Asia-Pacific Live Chat Software Market Share Analysis: A 17-Year Perspectiveby End-Use for 2012, 2020, and 2027
REST OF WORLD
TABLE 58: Rest of World Live Chat Software Market Quantitative Demand Analysisin US$ Thousand by End-Use: 2020 to 2027
TABLE 59: Live Chat Software Market in Rest of World: Summarization of HistoricDemand Patterns in US$ Thousand by End-Use for 2012-2019
TABLE 60: Rest of World Live Chat Software Market Share Analysis by End-Use:2012 VS 2020 VS 2027

IV. COMPETITION
Total Companies Profiled: 46
Note: Product cover images may vary from those shown
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