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Speech Analytics - Global Market Trajectory & Analytics

  • ID: 4806097
  • Report
  • May 2020
  • Region: Global
  • 222 pages
  • Global Industry Analysts, Inc
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Amid the COVID-19 crisis and the looming economic recession, the Speech Analytics market worldwide will grow by a projected US$3 Billion, during the analysis period, driven by a revised compounded annual growth rate (CAGR) of 20.9%. Solutions, one of the segments analyzed and sized in this study, is forecast to grow at over 20.3% and reach a market size of US$2.4 Billion by the end of the analysis period. An unusual period in history, the coronavirus pandemic has unleashed a series of unprecedented events affecting every industry. The Solutions market will be reset to a new normal which going forward in a post COVID-19 era will be continuously redefined and redesigned. Staying on top of trends and accurate analysis is paramount now more than ever to manage uncertainty, change and continuously adapt to new and evolving market conditions.

As part of the new emerging geographic scenario, the United States is forecast to readjust to a 19.7% CAGR. Within Europe, the region worst hit by the pandemic, Germany will add over US$99.9 Million to the region's size over the next 7 to 8 years. In addition, over US$126.5 Million worth of projected demand in the region will come from Rest of the European markets. In Japan, the Solutions segment will reach a market size of US$128.8 Million by the close of the analysis period. Blamed for the pandemic, significant political and economic challenges confront China. Amid the growing push for decoupling and economic distancing, the changing relationship between China and the rest of the world will influence competition and opportunities in the Speech Analytics market. Against this backdrop and the changing geopolitical, business and consumer sentiments, the world’s second largest economy will grow at 18% over the next couple of years and add approximately US$357.3 Million in terms of addressable market opportunity. Continuous monitoring for emerging signs of a possible new world order post-COVID-19 crisis is a must for aspiring businesses and their astute leaders seeking to find success in the now changing Speech Analytics market landscape. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others:

Almawave S.r.l, Avaya, Inc, Calabrio, Inc, CallMiner, Inc, Clarabridge, Inc, Genesys, Hewlett Packard Enterprise Development LP (HPE), NICE Systems Ltd, Verint Systems, Inc, Voci Technologies, Inc, ZOOM International A.S.

The global analysis and forecast periods covered within the report are 2020-2027 (Current & Future Analysis) and 2012-2019 (Historic Review). Research estimates are provided for 2020, while research projections cover the period 2021-2027.
Note: Product cover images may vary from those shown
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I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
Global Competitor Market Shares
Speech Analytics Competitor Market Share Scenario Worldwide (in %): 2019 & 2025
Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE
TABLE 1: Speech Analytics Global Market Estimates and Forecasts in US$ Thousand by Region/Country: 2020-2027
TABLE 2: Speech Analytics Market Share Shift across Key Geographies Worldwide: 2020 VS 2027
TABLE 3: Solutions (Component) World Market by Region/Country in US$ Thousand: 2020 to 2027
TABLE 4: Solutions (Component) Market Share Breakdown of Worldwide Sales by Region/Country: 2020 VS 2027
TABLE 5: Services (Component) Potential Growth Markets Worldwide in US$ Thousand: 2020 to 2027
TABLE 6: Services (Component) Market Sales Breakdown by Region/Country in Percentage: 2020 VS 2027
TABLE 7: Customer Experience Management (Application) Global Market Estimates & Forecasts in US$ Thousand by Region/Country: 2020-2027
TABLE 8: Customer Experience Management (Application) Market Share Breakdown by Region/Country: 2020 VS 2027
TABLE 9: Call Monitoring (Application) Demand Potential Worldwide in US$ Thousand by Region/Country: 2020-2027
TABLE 10: Call Monitoring (Application) Share Breakdown Review by Region/Country: 2020 VS 2027
TABLE 11: Agent Performance Monitoring (Application) Worldwide Latent Demand Forecasts in US$ Thousand by Region/Country: 2020-2027
TABLE 12: Agent Performance Monitoring (Application) Distribution of Global Sales by Region/Country: 2020 VS 2027
TABLE 13: Sales Performance Management (Application) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2020 through 2027
TABLE 14: Sales Performance Management (Application) Global Market Share Distribution by Region/Country for 2020 and 2027
TABLE 15: Competitive Intelligence (Application) Global Opportunity Assessment in US$ Thousand by Region/Country: 2020-2027
TABLE 16: Competitive Intelligence (Application) Percentage Share Breakdown of Global Sales by Region/Country: 2020 VS 2027
TABLE 17: Risk and Compliance Management (Application) Worldwide Sales in US$ Thousand by Region/Country: 2020-2027
TABLE 18: Risk and Compliance Management (Application) Market Share Shift across Key Geographies: 2020 VS 2027
TABLE 19: Other Applications (Application) Global Market Estimates & Forecasts in US$ Thousand by Region/Country: 2020-2027
TABLE 20: Other Applications (Application) Market Share Breakdown by Region/Country: 2020 VS 2027
TABLE 21: On-premises (Deployment Model) Geographic Market Spread Worldwide in US$ Thousand: 2020 to 2027
TABLE 22: On-premises (Deployment Model) Market Share Distribution in Percentage by Region/Country: 2020 VS 2027
TABLE 23: Cloud (Deployment Model) World Market Estimates and Forecasts by Region/Country in US$ Thousand: 2020 to 2027
TABLE 24: Cloud (Deployment Model) Market Share Breakdown by Region/Country: 2020 VS 2027
TABLE 25: BFSI (Industry Vertical) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2020 through 2027
TABLE 26: BFSI (Industry Vertical) Global Market Share Distribution by Region/Country for 2020 and 2027
TABLE 27: Retail and eCommerce (Industry Vertical) Global Opportunity Assessment in US$ Thousand by Region/Country: 2020-2027
TABLE 28: Retail and eCommerce (Industry Vertical) Percentage Share Breakdown of Global Sales by Region/Country: 2020 VS 2027
TABLE 29: Travel and Hospitality (Industry Vertical) Worldwide Sales in US$ Thousand by Region/Country: 2020-2027
TABLE 30: Travel and Hospitality (Industry Vertical) Market Share Shift across Key Geographies: 2020 VS 2027
TABLE 31: Government and Defense (Industry Vertical) Global Market Estimates & Forecasts in US$ Thousand by Region/Country: 2020-2027
TABLE 32: Government and Defense (Industry Vertical) Market Share Breakdown by Region/Country: 2020 VS 2027
TABLE 33: Healthcare and Life Sciences (Industry Vertical) Demand Potential Worldwide in US$ Thousand by Region/Country: 2020-2027
TABLE 34: Healthcare and Life Sciences (Industry Vertical) Share Breakdown Review by Region/Country: 2020 VS 2027
TABLE 35: Energy and Utilities (Industry Vertical) Worldwide Latent Demand Forecasts in US$ Thousand by Region/Country: 2020-2027
TABLE 36: Energy and Utilities (Industry Vertical) Distribution of Global Sales by Region/Country: 2020 VS 2027
TABLE 37: Telecommunications and IT (Industry Vertical) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2020 through 2027
TABLE 38: Telecommunications and IT (Industry Vertical) Global Market Share Distribution by Region/Country for 2020 and 2027
TABLE 39: Other Industry Verticals (Industry Vertical) Global Opportunity Assessment in US$ Thousand by Region/Country: 2020-2027
TABLE 40: Other Industry Verticals (Industry Vertical) Percentage Share Breakdown of Global Sales by Region/Country: 2020 VS 2027

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES
Market Facts & Figures
US Speech Analytics Market Share (in %) by Company: 2019 & 2025
Market Analytics
TABLE 41: United States Speech Analytics Market Estimates and Projections in US$ Thousand by Component: 2020 to 2027
TABLE 42: United States Speech Analytics Market Share Breakdown by Component: 2020 VS 2027
TABLE 43: United States Speech Analytics Latent Demand Forecasts in US$ Thousand by Application: 2020 to 2027
TABLE 44: Speech Analytics Market Share Breakdown in the United States by Application: 2020 VS 2027
TABLE 45: United States Speech Analytics Market Estimates and Projections in US$ Thousand by Deployment Model: 2020 to 2027
TABLE 46: United States Speech Analytics Market Share Breakdown by Deployment Model: 2020 VS 2027
TABLE 47: United States Speech Analytics Latent Demand Forecasts in US$ Thousand by Industry Vertical: 2020 to 2027
TABLE 48: Speech Analytics Market Share Breakdown in the United States by Industry Vertical: 2020 VS 2027
CANADA
TABLE 49: Canadian Speech Analytics Market Estimates and Forecasts in US$ Thousand by Component: 2020 to 2027
TABLE 50: Speech Analytics Market in Canada: Percentage Share Breakdown of Sales by Component for 2020 and 2027
TABLE 51: Canadian Speech Analytics Market Quantitative Demand Analysis in US$ Thousand by Application: 2020 to 2027
TABLE 52: Canadian Speech Analytics Market Share Analysis by Application: 2020 VS 2027
TABLE 53: Canadian Speech Analytics Market Estimates and Forecasts in US$ Thousand by Deployment Model: 2020 to 2027
TABLE 54: Speech Analytics Market in Canada: Percentage Share Breakdown of Sales by Deployment Model for 2020 and 2027
TABLE 55: Canadian Speech Analytics Market Quantitative Demand Analysis in US$ Thousand by Industry Vertical: 2020 to 2027
TABLE 56: Canadian Speech Analytics Market Share Analysis by Industry Vertical: 2020 VS 2027
JAPAN
TABLE 57: Japanese Market for Speech Analytics: Annual Sales Estimates and Projections in US$ Thousand by Component for the Period 2020-2027
TABLE 58: Japanese Speech Analytics Market Share Analysis by Component: 2020 VS 2027
TABLE 59: Japanese Demand Estimates and Forecasts for Speech Analytics in US$ Thousand by Application: 2020 to 2027
TABLE 60: Speech Analytics Market Share Shift in Japan by Application: 2020 VS 2027
TABLE 61: Japanese Market for Speech Analytics: Annual Sales Estimates and Projections in US$ Thousand by Deployment Model for the Period 2020-2027
TABLE 62: Japanese Speech Analytics Market Share Analysis by Deployment Model: 2020 VS 2027
TABLE 63: Japanese Demand Estimates and Forecasts for Speech Analytics in US$ Thousand by Industry Vertical: 2020 to 2027
TABLE 64: Speech Analytics Market Share Shift in Japan by Industry Vertical: 2020 VS 2027
CHINA
TABLE 65: Chinese Speech Analytics Market Growth Prospects in US$ Thousand by Component for the Period 2020-2027
TABLE 66: Chinese Speech Analytics Market by Component: Percentage Breakdown of Sales for 2020 and 2027
TABLE 67: Chinese Demand for Speech Analytics in US$ Thousand by Application: 2020 to 2027
TABLE 68: Chinese Speech Analytics Market Share Breakdown by Application: 2020 VS 2027
TABLE 69: Chinese Speech Analytics Market Growth Prospects in US$ Thousand by Deployment Model for the Period 2020-2027
TABLE 70: Chinese Speech Analytics Market by Deployment Model: Percentage Breakdown of Sales for 2020 and 2027
TABLE 71: Chinese Demand for Speech Analytics in US$ Thousand by Industry Vertical: 2020 to 2027
TABLE 72: Chinese Speech Analytics Market Share Breakdown by Industry Vertical: 2020 VS 2027
EUROPE
Market Facts & Figures
European Speech Analytics Market: Competitor Market Share Scenario (in %) for 2019 & 2025
Market Analytics
TABLE 73: European Speech Analytics Market Demand Scenario in US$ Thousand by Region/Country: 2018-2025
TABLE 74: European Speech Analytics Market Share Shift by Region/Country: 2020 VS 2027
TABLE 75: European Speech Analytics Market Estimates and Forecasts in US$ Thousand by Component: 2020-2027
TABLE 76: European Speech Analytics Market Share Breakdown by Component: 2020 VS 2027
TABLE 77: European Speech Analytics Addressable Market Opportunity in US$ Thousand by Application: 2020-2027
TABLE 78: European Speech Analytics Market Share Analysis by Application: 2020 VS 2027
TABLE 79: European Speech Analytics Market Estimates and Forecasts in US$ Thousand by Deployment Model: 2020-2027
TABLE 80: European Speech Analytics Market Share Breakdown by Deployment Model: 2020 VS 2027
TABLE 81: European Speech Analytics Addressable Market Opportunity in US$ Thousand by Industry Vertical: 2020-2027
TABLE 82: European Speech Analytics Market Share Analysis by Industry Vertical: 2020 VS 2027
FRANCE
TABLE 83: Speech Analytics Market in France by Component: Estimates and Projections in US$ Thousand for the Period 2020-2027
TABLE 84: French Speech Analytics Market Share Analysis by Component: 2020 VS 2027
TABLE 85: Speech Analytics Quantitative Demand Analysis in France in US$ Thousand by Application: 2020-2027
TABLE 86: French Speech Analytics Market Share Analysis: A 7-Year Perspective by Application for 2020 and 2027
TABLE 87: Speech Analytics Market in France by Deployment Model: Estimates and Projections in US$ Thousand for the Period 2020-2027
TABLE 88: French Speech Analytics Market Share Analysis by Deployment Model: 2020 VS 2027
TABLE 89: Speech Analytics Quantitative Demand Analysis in France in US$ Thousand by Industry Vertical: 2020-2027
TABLE 90: French Speech Analytics Market Share Analysis: A 7-Year Perspective by Industry Vertical for 2020 and 2027
GERMANY
TABLE 91: Speech Analytics Market in Germany: Recent Past, Current and Future Analysis in US$ Thousand by Component for the Period 2020-2027
TABLE 92: German Speech Analytics Market Share Breakdown by Component: 2020 VS 2027
TABLE 93: Speech Analytics Market in Germany: Annual Sales Estimates and Forecasts in US$ Thousand by Application for the Period 2020-2027
TABLE 94: Speech Analytics Market Share Distribution in Germany by Application: 2020 VS 2027
TABLE 95: Speech Analytics Market in Germany: Recent Past, Current and Future Analysis in US$ Thousand by Deployment Model for the Period 2020-2027
TABLE 96: German Speech Analytics Market Share Breakdown by Deployment Model: 2020 VS 2027
TABLE 97: Speech Analytics Market in Germany: Annual Sales Estimates and Forecasts in US$ Thousand by Industry Vertical for the Period 2020-2027
TABLE 98: Speech Analytics Market Share Distribution in Germany by Industry Vertical: 2020 VS 2027
ITALY
TABLE 99: Italian Speech Analytics Market Growth Prospects in US$ Thousand by Component for the Period 2020-2027
TABLE 100: Italian Speech Analytics Market by Component: Percentage Breakdown of Sales for 2020 and 2027
TABLE 101: Italian Demand for Speech Analytics in US$ Thousand by Application: 2020 to 2027
TABLE 102: Italian Speech Analytics Market Share Breakdown by Application: 2020 VS 2027
TABLE 103: Italian Speech Analytics Market Growth Prospects in US$ Thousand by Deployment Model for the Period 2020-2027
TABLE 104: Italian Speech Analytics Market by Deployment Model: Percentage Breakdown of Sales for 2020 and 2027
TABLE 105: Italian Demand for Speech Analytics in US$ Thousand by Industry Vertical: 2020 to 2027
TABLE 106: Italian Speech Analytics Market Share Breakdown by Industry Vertical: 2020 VS 2027
UNITED KINGDOM
TABLE 107: United Kingdom Market for Speech Analytics: Annual Sales Estimates and Projections in US$ Thousand by Component for the Period 2020-2027
TABLE 108: United Kingdom Speech Analytics Market Share Analysis by Component: 2020 VS 2027
TABLE 109: United Kingdom Demand Estimates and Forecasts for Speech Analytics in US$ Thousand by Application: 2020 to 2027
TABLE 110: Speech Analytics Market Share Shift in the United Kingdom by Application: 2020 VS 2027
TABLE 111: United Kingdom Market for Speech Analytics: Annual Sales Estimates and Projections in US$ Thousand by Deployment Model for the Period 2020-2027
TABLE 112: United Kingdom Speech Analytics Market Share Analysis by Deployment Model: 2020 VS 2027
TABLE 113: United Kingdom Demand Estimates and Forecasts for Speech Analytics in US$ Thousand by Industry Vertical: 2020 to 2027
TABLE 114: Speech Analytics Market Share Shift in the United Kingdom by Industry Vertical: 2020 VS 2027
REST OF EUROPE
TABLE 115: Rest of Europe Speech Analytics Market Estimates and Forecasts in US$ Thousand by Component: 2020-2027
TABLE 116: Rest of Europe Speech Analytics Market Share Breakdown by Component: 2020 VS 2027
TABLE 117: Rest of Europe Speech Analytics Addressable Market Opportunity in US$ Thousand by Application: 2020-2027
TABLE 118: Rest of Europe Speech Analytics Market Share Analysis by Application: 2020 VS 2027
TABLE 119: Rest of Europe Speech Analytics Market Estimates and Forecasts in US$ Thousand by Deployment Model: 2020-2027
TABLE 120: Rest of Europe Speech Analytics Market Share Breakdown by Deployment Model: 2020 VS 2027
TABLE 121: Rest of Europe Speech Analytics Addressable Market Opportunity in US$ Thousand by Industry Vertical: 2020-2027
TABLE 122: Rest of Europe Speech Analytics Market Share Analysis by Industry Vertical: 2020 VS 2027
ASIA-PACIFIC
TABLE 123: Speech Analytics Market in Asia-Pacific by Component: Estimates and Projections in US$ Thousand for the Period 2020-2027
TABLE 124: Asia-Pacific Speech Analytics Market Share Analysis by Component: 2020 VS 2027
TABLE 125: Speech Analytics Quantitative Demand Analysis in Asia-Pacific in US$ Thousand by Application: 2020-2027
TABLE 126: Asia-Pacific Speech Analytics Market Share Analysis: A 7-Year Perspectiveby Application for 2020 and 2027
TABLE 127: Speech Analytics Market in Asia-Pacific by Deployment Model: Estimates and Projections in US$ Thousand for the Period 2020-2027
TABLE 128: Asia-Pacific Speech Analytics Market Share Analysis by Deployment Model: 2020 VS 2027
TABLE 129: Speech Analytics Quantitative Demand Analysis in Asia-Pacific in US$ Thousand by Industry Vertical: 2020-2027
TABLE 130: Asia-Pacific Speech Analytics Market Share Analysis: A 7-Year Perspectiveby Industry Vertical for 2020 and 2027
REST OF WORLD
TABLE 131: Rest of World Speech Analytics Market Estimates and Forecasts in US$ Thousand by Component: 2020 to 2027
TABLE 132: Speech Analytics Market in Rest of World: Percentage Share Breakdown of Sales by Component for 2020 and 2027
TABLE 133: Rest of World Speech Analytics Market Quantitative Demand Analysis in US$ Thousand by Application: 2020 to 2027
TABLE 134: Rest of World Speech Analytics Market Share Analysis by Application: 2020 VS 2027
TABLE 135: Rest of World Speech Analytics Market Estimates and Forecasts in US$ Thousand by Deployment Model: 2020 to 2027
TABLE 136: Speech Analytics Market in Rest of World: Percentage Share Breakdown of Sales by Deployment Model for 2020 and 2027
TABLE 137: Rest of World Speech Analytics Market Quantitative Demand Analysis in US$ Thousand by Industry Vertical: 2020 to 2027
TABLE 138: Rest of World Speech Analytics Market Share Analysis by Industry Vertical: 2020 VS 2027

IV. COMPETITION
Total Companies Profiled: 44
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