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Global Business Process Outsourcing Services Category - Procurement Market Intelligence Report - Product Image

Global Business Process Outsourcing Services Category - Procurement Market Intelligence Report

  • ID: 4808380
  • Report
  • Region: Global
  • 108 pages
  • SpendEdge
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FEATURED COMPANIES

  • Accenture
  • Capgemini
  • DXC Technology
  • Genpact.
  • IBM
  • Infosys
  • MORE
The retail sector is one of the key end-users driving the category demand. in 2017, the retail sector accounted for nearly 32% of the global market share. Buyers in the sector are increasingly outsourcing activities to reduce their OPEX. These factors are expected to drive the growth of the global business process outsourcing services industry during the forecast period.

Covered in this report

The report provides actionable insights to improve source-to-contract cycle performance in the Global Business Process Outsourcing Services Industry. It helps sourcing professionals formulate better category strategies, enhance savings, understand supplier and market challenges, and implement sourcing best practices.

This report, Global Business Process Outsourcing Services Industry, provides up-to-date information about market shifts and potential risks, as well as in-depth knowledge of products and services, which can help in planning and in executing category management activities. It focuses on the cost-saving aspects of procurement and on providing insights that can lead to the optimization of category spend.

Category driver
  • Growing category demand from the IT and telecommunication sector.
Category management strategy
  • Engage with service providers that have high occupancy rates.
Procurement best practices
  • Engage with service providers that offer customized support service packages.
Key questions answered in this report
  • What are the market dynamics?
  • What are the key market trends?
  • What are the category growth drivers?
  • What are the constraints on category growth?
  • Who are the suppliers in this market?
  • What are the demand-supply shifts?
  • What are the major category requirements?
  • What are the procurement best practices in this market?
You can request one free hour of analyst’s time when you purchase this market report.
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Accenture
  • Capgemini
  • DXC Technology
  • Genpact.
  • IBM
  • Infosys
  • MORE
PART 01: Executive Summary

PART 02: Market Insights
  • Global category spend
  • Category spend growth
  • Spend segmentation by region
  • Regional spend dynamics
  • Regional influence on global spend
  • Regional spend opportunity for suppliers
PART 03: Category Pricing Insights
  • Pricing outlook
  • Supplier cost structure
  • Outlook for input costs
  • Total cost of ownership analysis
  • Overview of pricing models
  • Comparison of pricing models
  • Supply chain margins
  • Cost drivers impacting pricing
  • Volume drivers impacting pricing
PART 04: Cost-Saving Opportunities
  • Supplier-side levers
  • Buyer-side levers
  • Quantifying cost-saving opportunities
  • Quantifying cost savings by negotiation strategies
PART 05: Best Practices
  • Innovation and success stories
  • Procurement excellence best practices
  • Procurement best practices
  • Sustainability practices
PART 06: Category Ecosystem
  • Market favorability index for suppliers
  • Competitiveness index for suppliers
  • Buyer power
  • Supplier power
  • Threat of new entrants
  • Threat of substitutes
  • Buyer ecosystem
  • Supplier ecosystem
PART 07: Category Management Strategy
  • Category management objectives
  • Supplier and buyer KPIs
  • Outsourcing category management activities
  • Risk management
PART 08: Category Management Enablers
  • Procurement organization
  • Category enablers
PART 09: Suppliers Selection
  • RFx essentials
  • Supplier selection criteria
  • Service Level Agreement
  • Incumbent supplier evaluation metrics
PART 10: Suppliers Under Coverage
  • Overview
  • Supplier positioning
  • Profile: Accenture
  • Profile: Infosys
  • Profile: IBM
  • Profile: DXC Technology
  • Profile: Capgemini
  • Profile: Genpact
PART 11: US Market Insights
  • Category spend in the US
  • Price outlook
  • Supplier cost structure in the US
  • Margins of suppliers in the US
  • Category cost drivers
  • Category volume drivers
  • Overview of best practices in the US
  • Procurement best practices in the US
  • US supply market overview
  • Supplier positioning for the US
  • Regional category risks
PART 12: Category Definition
  • Category hierarchy
  • Category scope
  • Category map
PART 13: Appendix
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FEATURED COMPANIES

  • Accenture
  • Capgemini
  • DXC Technology
  • Genpact.
  • IBM
  • Infosys
  • MORE
The following companies are recognised as the key suppliers in the Global Business Process Outsourcing Services Category – Procurement Market Intelligence Report: Accenture, Infosys, IBM, DXC Technology, Capgemini, and Genpact.

Commenting on the report, an analyst from the research team said: “One of the procurement best practices for buyers is to adopt BCCS”.

According to the report, one of the key growth contributors to the global business process outsourcing services industry is the rise in the category demand from the retail sector.

Further, the report states that one of the key category management strategies for buyers in the global business process outsourcing services industry is to engage with service providers that use Lean Six Sigma in their service operations.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains actionable insights to improve source-to-contract cycle performance in addition to a PESTLE analysis.
Note: Product cover images may vary from those shown
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  • Accenture
  • Infosys
  • IBM
  • DXC Technology
  • Capgemini
  • Genpact.
Note: Product cover images may vary from those shown
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