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Asia-Pacific B2C E-Commerce Market 2023

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    Report

  • 66 Pages
  • January 2023
  • Region: Asia Pacific
  • yStats GmbH & Co. KG
  • ID: 4846178
Description Jump to:

Consumers and Retailers Increase Their Emphasis on Sustainability of Online Deliveries

With the increasing use of online shopping and deliveries, shoppers are seen giving more importance to sustainability in delivery

The pandemic brought a drastic change in shopping behavior over the past years, shifting the shopping process worldwide towards online shopping. Due to the increase in online shopping and deliveries during and after the pandemic, the issue of sustainability has gained importance among consumers and suppliers, according to this report. A number of online shoppers globally want their domestic parcels to have a carbon neutral delivery and just over one quarter feel the same way towards cross-border deliveries. In addition, a double-digit percentage of surveyed online shoppers are willing to receive a package a few days later for a reduced environmental impact. 

The delivery process still leaves room for improvements 

As found by the report, many consumers across different countries in the Asia-Pacific region demand improvements in the delivery process of their online orders. With home deliveries being the most popular delivery location for online shoppers across different countries in the Asia-Pacific region, online shoppers criticized the cost, speed and convenience of the delivery process the most. Online shoppers in Australia want online businesses to improve their delivery options and eco-friendliness of the packaging. Online merchants are taking note of consumers’ complaints. A number of B2C E-Commerce businesses in Australia made plans to invest in the development of their offered delivery options and improve parcel tracking functions for their consumers, as of 2021.

Key Questions Covered

  • Which were the top fulfillment challenges in terms of online delivery in 2022?
  • What is the forecasted value of the Dawn delivery market in South Korea by 2023?
  • Which B2C E-Commerce website in Indonesia offers the best delivery services in 2022?
  • Which were the top categories online merchants in Australia planned to invest in as of 2022?
  • What were the most popular fulfillment channels across different countries in the Asia-Pacific region in 2021?

Countries Covered: Australia, China, India, Indonesia, Japan, Malaysia, South Korea, Thailand, Vietnam.

Please note: For this report, the purchase of an Enterprise license allows up to ten worldwide users of an organization access to the report

Table of Contents


1. Management Summary
2. Regional Overview
  • Asia-Pacific’s Share of Global Retail E-Commerce Sales, in %, 2019f
  • Retail E-Commerce Sales in Asia-Pacific, in USD billion, 2018 & 2019f
  • Top 10 Countries Worldwide by Retail E-Commerce Sales, in USD billion, by Canada, China, India, Germany, France, Japan, Russia, South Korea, the UK, the USA, 2018 & 2019f
  • Top 10 Countries Worldwide by Retail E-Commerce Sales Growth, in %, by Argentina, Canada, China, India, Indonesia, Malaysia, Mexico, Philippines, Russia, South Korea and Worldwide, 2019f vs. 2018
  • M-Commerce Share of Total Retail E-Commerce Sales, in %, by China, India, Indonesia, South Korea, Thailand, the UK and the USA, 2018
  • Share of B2C E-Commerce Sales in Asia-Pacific Made Through Marketplaces, in %, 2018
  • Top 10 Retailers in Asia-Pacific, by Sales, in USD billion, 2017 & 2018


3. Advanced Markets
3.1 Japan
3.1.1. Overview
  • B2C E-Commerce Overview & International Comparisons, September 2019


3.1.2. Trends
  • M-Commerce Sales, in JPY trillion, and Share of B2C E-Commerce Sales, in %, 2015-2018
  • C2C E-Commerce Sales, in JPY billion, 2016-2018
  • Omnichannel Commerce Sales, in JPY trillion, and Year-on-Year Change, in %, 2016-2024f
  • Cross-Border Online Shopper Penetration, in % of Online Shoppers, May 2018
  • Cross-Border B2C E-Commerce Imports from China and the USA to Japan, in JPY billion, 2018e - 2022f
  • Cross-Border B2C E-Commerce Exports from Japan to China and the USA, in JPY billion, 2018e - 2022f


3.1.3. Sales & Shares
  • B2C E-Commerce Sales, in JPY trillion, and Share of Total Retail Sales, in %, 2011-2018
  • B2C E-Commerce Sales, in JPY trillion, and Year-on-Year Change, in %, 2017-2024f


3.1.4. Internet Users & Online Shoppers
  • Internet Penetration, in % of Individuals, 2018
  • Online Shopper Penetration, in % of Internet Users, 2018


3.1.5. Products
  • Breakdown of B2C E-Commerce Sales by Merchandise, Services, and Digital, in JPY billion, and Year-on-Year Change, in %, 2017 & 2018
  • B2C E-Commerce Product Sales by Category, in JPY billion, and B2C E-Commerce Share of Total Retail Expenditure in Each Category, in %, 2017 & 2018
  • B2C E-Commerce Service Sales by Category, in JPY billion, and Year-on-Year Change, in %, 2017 & 2018


3.1.6. Payment
  • Payment Methods Used in E-Commerce, in % of Online Shoppers, 2018


3.1.7. Delivery
  • Last-Mile Delivery Market Size, in JPY billion, 2015 - 2020f


3.1.8. Players
  • Top E-Commerce Platforms Used, in % of Online Shoppers, 2018


3.2. South Korea
3.2.1. Overview
  • B2C E-Commerce Market Overview and International Comparisons, September 2019


3.2.2. Trends
  • M-Commerce Sales, in KRW trillion, and Share of E-Commerce Sales, in %, 2017-2018 & H1 2019
  • Cross-Border Online Shopper Penetration, in % of Online Shoppers, May 2018
  • Share of Online Shoppers Who Purchased a Product on Instagram, in %, April 2019


3.2.3. Sales & Shares
  • Retail E-Commerce Sales, in KRW trillion, and Year-on-Year Change, in %, 2017-2018 & H1 2019
  • B2C E-Commerce Sales, in USD billion, and Share of Total Retail Sales, in %, 2018-2023f


3.2.4. Internet Users & Online Shoppers
  • Number of Internet Users, in millions, and Penetration, in % of Individuals, 2013 - 2018
  • Online Shopper Penetration, by Device, in % of Internet Users, 2017 & 2018


3.2.5. Products
  • Top 10 Product Categories Purchased Online, in % of Online Shoppers, 2017 & 2018
  • Retail E-Commerce Sales by Product Category, in KRW billion, 2017, 2018 & H1 2019


3.2.6. Payment
  • Payment Methods Used in Online Shopping, in % of Online Shoppers, 2017 & 2018


3.2.7. Delivery
  • Share of Online Shoppers Who Would be Willing to Change Their Main Online Store if Another Store Offered Express Shipping Options, in %, April 2019


3.2.8. Players
  • Overview of B2C E-Commerce Players, September 2019
  • Revenues and Operating Profits/Losses of Selected Leading E-Commerce Players, in KRW billion, and Year-on-Year Change, in %, 2018
  • Average Monthly Online Spending, by Six Selected E-Commerce Platforms and Total Average, in % of Online Shoppers, May 2019
  • Top 10 E-Commerce Mobile Applications by Unique Users, in millions, and Reach, in %, August 2019


3.3. Australia
3.3.1. Overview
  • B2C E-Commerce Overview & International Comparisons, September 2019


3.3.2. Trends
  • Top Online Sales Events, by Online Shopper and Online Retailer Participation, in %, April 2019
  • Webrooming and Showrooming Penetration, in % of Consumers, 2019e
  • Cross-Border Online Shopper Penetration, in % of Online Shoppers, May 2018


3.3.3. Sales & Shares
  • Retail E-Commerce Sales, in AUD billion, and E-Commerce Share of Total Retail Sales, in %, 2014-2018
  • B2C E-Commerce Share of Total Retail Sales, by Pure Play, Multichannel and Total, July 2017 - July 2019


3.3.4. Internet Users & Online Shoppers
  • Online Shopper Penetration, in % of Households, 2018


3.3.5. Products
  • Breakdown of Online Spending by Merchant Segment, in %, 2018


3.3.6. Payment
  • Breakdown of E-Commerce Transactions by Payment Method, in %, April 2018


3.3.7. Delivery
  • Express Shipping Share of E-Commerce Deliveries, by Week Before Christmas and Average For All Other Weeks, in %, 2018


3.3.8. Players
  • Top 10 Most Visited Retail Websites, by Total Number of Visits, in millions, by Desktop and Mobile, Q1 2019


3.4. New Zealand
3.4.1. Overview
  • B2C E-Commerce Overview & International Comparisons, September 2019


3.4.2. Trends
  • Top 3 Countries Purchased From in Latest Cross-Border Online Purchase, in % of Cross-Border Online Shoppers, 2018


3.4.3. Sales & Shares
  • B2C E-Commerce Sales, by Domestic and Cross-Border, in NZD billion, 2017 & 2018
  • E-Commerce Share of Retail Sales, in %, 2018


3.4.4. Internet Users & Online Shoppers
  • Online Shopper Penetration, in % of Internet Users, October 2018


3.4.5. Products
  • Breakdown of Online Spending by Merchant Segment, in %, 2018


3.4.6. Payment
  • Payment Methods Used in E-Commerce, in % of Online Shoppers, 2018


3.4.7. Delivery
  • Top Criteria for Choosing an Online Store, incl. Delivery-Related, in % of Online Shoppers, 2018


3.4.8. Players
  • Top 3 Websites Purchased From in Latest Cross-Border Online Purchase, in % of Cross-Border Online Shoppers, 2018


3.5. Singapore
3.5.1. Overview
  • B2C E-Commerce Market Overview and International Comparisons, June 2019


3.5.2. Trends
  • Breakdown of Devices Used for Online Shopping, in % of Online Purchases, 2018
  • Cross-Border Online Shopper Penetration, in % of Adult Online Shoppers, May 2018


3.5.3. Sales & Shares
  • Internet Economy Market Size, in USD billion, by Sector, 2015, 2018e & 2025f
  • Retail E-Commerce Sales, in USD billion, 2018e & 2023f
  • B2C E-Commerce Share of Total Retail Sales, in %, April 2019


3.5.4. Internet Users & Online Shoppers
  • Internet User Penetration, in % of Individuals, 2010 - 2018e
  • Online Shopper Penetration, in % of Internet Users, May 2018


3.5.5. Products
  • Top 5 Product Categories Purchased Online, in % of Online Shoppers, 2018


3.5.6. Payment
  • Top 3 Payment Methods For Online Purchase, in % of Online Shoppers, January 2018


3.5.7. Delivery
  • Delivery-Related Options Encouraging Online Shopping, in % of Online Shoppers, 2018e


3.5.8. Players
  • Overview of B2C E-Commerce Players, June 2019
  • Top 10 E-Commerce Websites, by Average Monthly Visits, in thousands, Q1 2019


4. Emerging Markets
4.1. China
4.1.1. Overview
  • Overview of B2C E-Commerce Market and International Comparisons, August 2019


4.1.2. Trends
  • M-Commerce Sales, in USD billion, 2018 & 2023f
  • Mobile Shoppers, in millions, and Penetration, in % of Mobile Internet Users, 2012 - 2018
  • Social E-Commerce Market Size, in CNY billion, and Year-on-Year Change, in %, 2015 - 2021f
  • Cross-Border Retail E-Commerce Imports, in CNY billion, and Year-on-Year Change, in %, Q2 2017 - Q2 2019
  • Consumer Engagement Activities and Decision to Buy Online and Offline, in % of Consumers, 2018


4.1.3. Sales & Shares
  • Retail E-Commerce Sales, in CNY billion, and CAGR, in %, by Four Comparative Estimates, 2017 - 2020f & 2023f
  • E-Commerce Share of Total Retail Sales, in %, by Four Comparative Estimates, 2017 - 2023f


4.1.4. Internet Users & Online Shoppers
  • Number of Internet Users, in millions, and Penetration, in % of Population, 2012 - 2018
  • Number of Online Shoppers, in millions, and Penetration, in % of Internet Users, 2013 - 2018


4.1.5. Products
  • Top Product Categories Purchased Online, in % of Rural Online Shoppers, in % of Urban Online Shoppers, Q1 2019
  • Fresh Food E-Commerce Sales, in CNY billion, and Year-on-Year Change, in %, 2014 - 2021f


4.1.6. Payment
  • Breakdown of E-Commerce Sales by Payment Methods, in %, Q1 2017 & Q1 2018
  • Breakdown of Third-Party Online Payment by Market Share, by Players, in %, 2018


4.1.7. Delivery
  • Number of Express Delivery Parcels, in billions, and Year-on-Year Change, in %, 2014 - 2018


4.1.8. Players
  • Overview of B2C E-Commerce Players, August 2019
  • Breakdown of B2C E-Commerce Market Share, by Market Players, in %, Q3 2018 - Q2 2019


4.2. India
4.2.1. Overview
  • B2C E-Commerce Market Overview and International Comparisons, September 2019


4.2.2. Trends
  • Mobile Internet Users, in millions, October 2015, December 2016, 2017 & 2018
  • Retail M-Commerce Sales, in USD billion, 2018 & 2021f
  • Cross-Border Online Shopper Penetration, in % of Online Shoppers, May 2018


4.2.3. Sales & Shares
  • Retail E-Commerce Sales, in USD billion, and CAGR, in %, by Six Comparative Estimates, 2016 - 2023f & 2026f - 2027f
  • E-Commerce Share of Total Retail Sales, in %, by Four Comparative Estimates, 2016-2018e, 2021f, 2023f & 2026f


4.2.4. Internet Users & Online Shoppers
  • Number of Internet Users, in millions, by Urban and Rural, 2017 - 2019e
  • Internet Penetration, by Urban, Rural and Total, in % of Population, December 2018
  • Online Shopper Penetration, in % of Internet Users, by Two Comparative Estimates, 2017 - 2018, 2023f & 2027f


4.2.5. Products
  • Top E-Commerce Merchant Segments, in % of Total E-Commerce Value, 2018
  • Online Grocery Market, in USD billion, and Penetration, in % of Total FMCG Market, 2016 - 2017 & 2020f


4.2.6. Payment
  • Top 3 Payment Methods Preferred in E-Commerce, in % of Online Shoppers, June 2018
  • Breakdown of Payment Methods in E-Commerce by Payment Value, in %, 2019e
  • Top 3 Mobile Payment Services, in % of Monthly Transactions, March 2019


4.2.7. Delivery
  • Breakdown of E-Commerce Logistics Market by Logistics Service Provider Types, in %, 2018


4.2.8. Players
  • Overview of B2C E-Commerce Players, August 2019
  • E-Commerce Gross Sales, in USD billion, by Amazon and Flipkart, 2018 & 2023f


4.3. Indonesia
4.3.1. Overview
  • B2C E-Commerce Market Overview, May 2019


4.3.2. Trends
  • Smartphone User Penetration, in % of Mobile Phone Users, 2015 - 2018
  • Breakdown of Devices Used to Access E-Commerce Websites, in % of E-Commerce Users, 2018e
  • M-Commerce Share of Total Retail E-Commerce Sales, in %, 2018
  • Breakdown of E-Commerce by Local and Cross-Border, According to Buyers and Sellers, in %, 2018e
  • Breakdown of E-Commerce Sales by Social Commerce and Retail E-Commerce, in USD billion, 2017 & 2022f


4.3.3. Sales & Shares
  • Internet Economy Market Size, in USD billion, by Sector, 2015, 2018e & 2025f
  • Retail E-Commerce Sales, in USD billion, 2018 & 2023f
  • E-Commerce Share of Retail Sales, in %, 2019f


4.3.4. Internet Users & Online Shoppers
  • Internet Penetration, in % of Individuals, 2017 - 2022f
  • Breakdown of Frequency of Online Shopping, in % of Internet Users, March 2019


4.3.5. Products
  • Top 3 Product Categories Purchased Online, in % of Online Shoppers, 2018


4.3.6. Payment
  • Payment Methods Used in E-Commerce, in % of Online Shoppers, September 2018


4.3.7. Delivery
  • Breakdown of Main Drivers for Online Shopping, in % of E-Commerce Users, 2018e


4.3.8. Players
  • B2C E-Commerce Players Overview, May 2019
  • Most Used E-Commerce Websites, in % of Online Shoppers, 2018
  • Product Categories Purchased from the Top Local Online Shopping Websites, May 2018


4.4. Vietnam
4.4.1. Overview
  • B2C E-Commerce Market Overview and International Comparisons, August 2019


4.4.2. Trends
  • Breakdown of Internet Traffic by Device, in %, 2018
  • Devices Used for Shopping Online, in % of Online Shoppers, 2018
  • Breakdown of Reasons to Use Social Media, in % of Social Media Users, September 2018


4.4.3. Sales & Shares
  • B2C E-Commerce Sales, in USD billion, and Year-on-Year Change, in %, 2014-2017 & 2020f
  • Internet Economy Market Size, in USD billion, by Sector, 2015, 2018e & 2025f
  • Retail E-Commerce Sales, in USD billion, 2018e & 2023f
  • B2C E-Commerce Share of Total Retail Sales, in %, 2012-2017 & 2020f


4.4.4. Internet Users & Online Shoppers
  • Internet Penetration, in % of Population, 2017-2022f
  • Online Shopper Penetration, in % of Internet Users, 2018e


4.4.5. Products
  • Product Categories Purchased Online, in % of Online Shoppers, 2018


4.4.6. Payment
  • Breakdown of Payment Methods Used in Latest Online Purchase, in % Online Shoppers, 2018
  • Payment Methods Used in E-Commerce, in % of Online Shoppers, 2016 & 2018


4.4.7. Delivery
  • Breakdown of Perceptions on Online Shopping, incl. Delivery-Related, in % Respondents, 2018


4.4.8. Players
  • Overview of B2C E-Commerce Players, August 2019
  • Top 10 B2C E-Commerce Websites, by Average Monthly Visits, in millions, Q2 2019
  • Websites Used for Online Shopping, in % of Online Shoppers, 2018


4.5. Thailand
4.5.1. Overview
  • B2C E-Commerce Market Overview and International Comparisons, May 2019


4.5.2. Trends
  • M-Commerce Sales, in USD million, and Penetration, in %, 2017-2021f
  • Share of Internet Users Who Consider Social Media as the Top Channel for Product Discovery, in %, and Share of Online Shoppers Who Made Purchases via This Channel, in %, 2018


4.5.3. Sales & Shares
  • Retail E-Commerce Sales, in USD billion, 2016, 2018e, 2025f
  • B2C E-Commerce Share of Total Retail Sales, in %, 2018


4.5.4. Internet Users & Online Shoppers
  • Internet Penetration, in % of Individuals, 2011 - 2018e
  • Number of Online Shoppers, in thousands, and Penetration, in % of Internet Users, by Location, Gender, and Age Group, Q1 2017 & Q1 2018


4.5.5. Products
  • Product Categories Purchased in E-Commerce, in % of Online Shoppers, Q1 2018


4.5.6. Payment
  • Payment Methods Used in E-Commerce, by Number of Online Shoppers and Percentage of Online Shoppers, Q1 2017 & Q1 2018


4.5.7. Delivery
  • Breakdown of Positive Aspects of Lazada and Shopee, in % of Online Shoppers, May 2018


4.5.8. Players
  • Overview of E-Commerce Players, May 2019
  • Top 5 E-Commerce Players by Market Share, in %, 2018


4.6. Malaysia
4.6.1. Overview
  • B2C E-Commerce Market Overview and International Comparisons, June 2019


4.6.2. Trends
  • Cross-Border Online Shopper Penetration, in % of Online Shoppers, November 2018
  • Share of Online Shoppers Who Made Purchases via Social Media, in % of Online Shoppers, February 2019


4.6.3. Sales & Shares
  • Internet Economy Market Size, in USD billion, by Sector, 2015, 2018e & 2025f
  • B2C E-Commerce Share of Total Retail Sales, in % of Respondents, Q3 2018


4.6.4. Internet Users & Online Shoppers
  • Internet Penetration, in % of Individuals, 2013 - 2018
  • Online Shopper Penetration, in % of Internet Users, 2018


4.6.5. Products
  • Product Categories Purchased in E-Commerce, in % of Online Shoppers, 2018


4.6.6. Payment
  • Payment Methods Used in E-Commerce, in % of Online Shoppers, 2018


4.6.7. Delivery
  • Most Important Factors in E-Commerce Delivery, in % of Online Shoppers, 2018


4.6.8. Players
  • Overview of E-Commerce Players, June 2019
  • Top 10 E-Commerce Websites, by Average Monthly Visits, in millions, Q1 2019


4.7. Philippines
4.7.1. Overview
  • B2C E-Commerce Market Overview and International Comparisons, June 2019


4.7.2. Trends
  • Breakdown of Internet Traffic by Device, in %, 2018
  • Breakdown of Devices Used for Online Shopping, in % of Online Purchases, 2018
  • Breakdown of Online Shoppers by Domestic Shoppers Only, Domestic and Cross-Border Shoppers, and Cross-Border Shoppers Only, in %, May 2018


4.7.3. Sales & Shares
  • Internet Economy Market Size, in USD billion, by Sector, 2015, 2018e & 2025f
  • B2C E-Commerce Share of Total Retail Sales, in %, 2018e


4.7.4. Internet Users & Online Shoppers
  • Internet Penetration, in % of Individuals, 2010 - 2018e
  • Breakdown of Frequency of Online Shopping, by Gender, in % of Online Shoppers, 2018e


4.7.5. Products
  • Product Categories Purchased in E-Commerce, in % of Online Shoppers, July 2018


4.7.6. Payment
  • Payment Account Ownership, incl. E-Money Account, in % of Adults, February 2018


4.7.7. Delivery
  • Breakdown of Reasons of Preference to Shop on Lazada and Shopee, in % of Online Shoppers, May 2018


4.7.8. Players
  • Overview of E-Commerce Players, June 2019
  • Top 10 E-Commerce Websites, by Average Monthly Visits, in millions, Q1 2019

Samples

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Companies Mentioned

A selection of companies mentioned in this report includes:

  • 11 Street Co Ltd
  • Alibaba Group Holding Ltd
  • AliExpress
  • Amazon.com Inc
  • Argomall Inc.
  • Bukalapak.com
  • Coupang Corp.
  • CP Group
  • Dien May Xanh
  • E-Commerce China Dangdang Inc.
  • eBay Inc
  • ezbuy Holdings Limited
  • Facebook Inc
  • Flipkart Online Services Pvt. Ltd.
  • Foodpanda GmbH
  • FPT Corporation
  • GOME Electrical Appliances Holding Ltd
  • JD.com Inc
  • Lazada Group SA
  • Lelong.my
  • Lotte Group
  • NAVER Corp
  • Ola Electric Mobility Pvt Ltd
  • One Mobikwik Systems Pvt. Ltd.
  • Paytm Mobile Solutions Pvt. Ltd.
  • Payzapp
  • PhonePe Internet Pvt Ltd
  • Pinduoduo Inc.
  • Qoo10 Pvt. Ltd
  • Sea Group
  • Sendo JSC
  • Shopee
  • SK Telecom Co. Ltd.
  • StrawberryNet
  • Suning.com Co. Ltd.
  • Taobao China Holding Ltd
  • Tencent Holdings Ltd.
  • Thegioididong.com
  • Tiki Corporation
  • Tmon Inc. (ticket monster)
  • Tokopedia
  • Traveloka Holding Ltd
  • Uber Inc.
  • Vipshop Holdings Ltd.
  • VNG Corporation
  • Walmart Inc.
  • Wemakeprice Inc.
  • Zalora

Methodology

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