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Voice and Speech Analytics Market by End-users and Geography - Forecast and Analysis 2019-2023 - Product Image

Voice and Speech Analytics Market by End-users and Geography - Forecast and Analysis 2019-2023

  • ID: 4846461
  • Report
  • September 2019
  • Region: Global
  • 127 pages
  • TechNavio
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FEATURED COMPANIES

  • audEERING GmbH
  • Avaya Holdings Corp.
  • Beyond Verbal
  • Invoca Inc.
  • NICE Ltd.
  • ThoughtSpot Inc.
  • MORE
Global Voice and Speech Analytics Market: About this market

The voice and speech analytics market analysis considers sales from large enterprise and small and medium-sized enterprise end-users. Our analysis also considers the sales of voice and speech analytics in APAC, Europe, North America, South America, and MEA. In 2018, the large enterprise segment had a significant market share, and this trend is expected to continue over the forecast period. Factors such as the rising demand for quality assurance will play a significant role in the large enterprise segment to maintain its market position. Also, our global voice and speech analytics market report looks at factors such as growth in emotion analytics, demand from growing BPO sector, and adoption of speech analytics for financial trading. However, the accuracy of voice and speech analytics cost involved in setting up voice and speech analytics solution, and lack of skilled workforce may hamper the growth of the voice and speech analytics industry over the forecast period.

Global Voice and Speech Analytics Market: Overview

Growth in emotion analytics

There is an increase in the demand for emotion analytics because it helps in the improvement of business productivity and profitability.  Emotion analytics is widely used in customer management to analyze the voice and speech of customers and better understand their behavior to help businesses and enterprises make strategic business decisions. The increasing demand for emotion analytics will lead to the expansion of the global voice and speech analytics market at a CAGR of almost 18% during the forecast period.

Growing use of AI integrated with voice and speech analytics

The integration of AI with voice and speech analytics uses machine learning to improve the efficiency of categorization of voice and speech data. The AI-based categorization of voice and speech data can automatically and efficiently analyze words, acoustics, and sentiments as well as derive hidden opinions and emotions. AI integrated with voice and speech analytics helps in optimizing the pattern recognition process to derive critical insights proactively in the customer management domain. This efficacy of AI integrated with voice and speech analytics is expected to have a positive impact on the overall market growth.

Competitive Landscape

With the presence of several major players, the global voice and speech analytics market is moderately fragmented. The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading voice and speech analytics manufacturers, that include audEERING GmbH, Avaya Holdings Corp., Beyond Verbal, Invoca Inc., NICE Ltd., ThoughtSpot Inc., Uniphore Software Systems Pvt. Ltd., Verint Systems Inc., VoiceBase Inc., and VoiceSense Ltd.

Also, the voice and speech analytics market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • audEERING GmbH
  • Avaya Holdings Corp.
  • Beyond Verbal
  • Invoca Inc.
  • NICE Ltd.
  • ThoughtSpot Inc.
  • MORE
PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT
2.1 Preface
2.2 Currency conversion rates for US$

PART 03: MARKET LANDSCAPE
  • Market ecosystem
  • Market characteristics
  • Market segmentation analysis
PART 04: MARKET SIZING
  • Market definition
  • Market sizing 2018
  • Market size and forecast 2018-2023
PART 05: FIVE FORCES ANALYSIS
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition
PART 06: MARKET SEGMENTATION BY END-USER
  • Market segmentation by end-user
  • Comparison by end-user
  • Large enterprise - Market size and forecast 2018-2023
  • Small and medium-sized enterprise - Market size and forecast 2018-2023
  • Market opportunity by end-user
PART 07: CUSTOMER LANDSCAPE

PART 08: GEOGRAPHIC LANDSCAPE
  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2018-2023
  • Europe - Market size and forecast 2018-2023
  • APAC - Market size and forecast 2018-2023
  • South America - Market size and forecast 2018-2023
  • MEA - Market size and forecast 2018-2023
  • Key leading countries
  • Market opportunity
PART 09: DECISION FRAMEWORK

PART 10: DRIVERS AND CHALLENGES
  • Market drivers
  • Market challenges
PART 11: MARKET TRENDS
  • Growing use of AI integrated with voice and speech analytics
  • Proliferation of predictive analytics in voice and speech analytics
  • Increasing demand for monitoring employee emotions
PART 12: VENDOR LANDSCAPE
  • Overview
  • Landscape disruption
  • Competitive scenario
PART 13: VENDOR ANALYSIS
  • Vendors covered
  • Vendor classification
  • Market positioning of vendors
  • audEERING GmbH
  • Avaya Holdings Corp.
  • Beyond Verbal
  • Invoca Inc.
  • NICE Ltd.
  • ThoughtSpot Inc.
  • Uniphore Software Systems Pvt. Ltd.
  • Verint Systems Inc.
  • VoiceBase Inc.
  • VoiceSense Ltd.
PART 14: APPENDIX
  • Research methodology
  • List of abbreviations
  • Definition of market positioning of vendors
List of Exhibits
Exhibit 01: Vendors: Key product offerings
Exhibit 02: Global information technology (IT) spending market
Exhibit 03: Segments of global information technology (IT) spending market
Exhibit 04: Market characteristics
Exhibit 05: Market segments
Exhibit 06: Market definition - Inclusions and exclusions checklist
Exhibit 07: Market size 2018
Exhibit 08: Global market: Size and forecast 2018-2023 ($ millions)
Exhibit 09: Global market: Year-over-year growth 2019-2023 (%)
Exhibit 10: Five forces analysis 2018
Exhibit 11: Five forces analysis 2023
Exhibit 12: Bargaining power of buyers
Exhibit 13: Bargaining power of suppliers
Exhibit 14: Threat of new entrants
Exhibit 15: Threat of substitutes
Exhibit 16: Threat of rivalry
Exhibit 17: Market condition - Five forces 2018
Exhibit 18: End-user - Market share 2018-2023 (%)
Exhibit 19: Comparison by end-user
Exhibit 20: Large enterprise - Market size and forecast 2018-2023 ($ millions)
Exhibit 21: Large enterprise - Year-over-year growth 2019-2023 (%)
Exhibit 22: Small and medium-sized enterprise - Market size and forecast 2018-2023 ($ millions)
Exhibit 23: Small and medium-sized enterprise - Year-over-year growth 2019-2023 (%)
Exhibit 24: Market opportunity by end-user
Exhibit 25: Customer landscape
Exhibit 26: Market share by geography 2018-2023 (%)
Exhibit 27: Geographic comparison
Exhibit 28: North America - Market size and forecast 2018-2023 ($ millions)
Exhibit 29: North America - Year-over-year growth 2019-2023 (%)
Exhibit 30: Europe - Market size and forecast 2018-2023 ($ millions)
Exhibit 31: Europe - Year-over-year growth 2019-2023 (%)
Exhibit 32: APAC - Market size and forecast 2018-2023 ($ millions)
Exhibit 33: APAC - Year-over-year growth 2019-2023 (%)
Exhibit 34: South America - Market size and forecast 2018-2023 ($ millions)
Exhibit 35: South America - Year-over-year growth 2019-2023 (%)
Exhibit 36: MEA - Market size and forecast 2018-2023 ($ millions)
Exhibit 37: MEA - Year-over-year growth 2019-2023 (%)
Exhibit 38: Key leading countries
Exhibit 39: Market opportunity
Exhibit 40: Impact of drivers and challenges
Exhibit 41: Vendor landscape
Exhibit 42: Landscape disruption
Exhibit 43: Vendors covered
Exhibit 44: Vendor classification
Exhibit 45: Market positioning of vendors
Exhibit 46: audEERING GmbH - Vendor overview
Exhibit 47: audEERING GmbH - Product segments
Exhibit 48: audEERING GmbH - Organizational developments
Exhibit 49: audEERING GmbH - Key offerings
Exhibit 50: Avaya Holdings Corp. - Vendor overview
Exhibit 51: Avaya Holdings Corp. - Business segments
Exhibit 52: Avaya Holdings Corp. - Organizational developments
Exhibit 53: Avaya Holdings Corp. - Geographic focus
Exhibit 54: Avaya Holdings Corp. - Segment focus
Exhibit 55: Avaya Holdings Corp. - Key offerings
Exhibit 56: Beyond Verbal - Vendor overview
Exhibit 57: Beyond Verbal - Business segments
Exhibit 58: Beyond Verbal - Key offerings
Exhibit 59: Invoca Inc. - Vendor overview
Exhibit 60: Invoca Inc. - Product segments
Exhibit 61: Invoca Inc. - Organizational developments
Exhibit 62: Invoca Inc. - Key offerings
Exhibit 63: NICE Ltd. - Vendor overview
Exhibit 64: NICE Ltd. - Product segments
Exhibit 65: NICE Ltd. - Organizational developments
Exhibit 66: NICE Ltd. - Geographic focus
Exhibit 67: NICE Ltd. - Segment focus
Exhibit 68: NICE Ltd. - Key offerings
Exhibit 69: ThoughtSpot Inc. - Vendor overview
Exhibit 70: ThoughtSpot Inc. - Business segments
Exhibit 71: ThoughtSpot Inc. - Organizational developments
Exhibit 72: ThoughtSpot Inc. - Key offerings
Exhibit 73: Uniphore Software Systems Pvt. Ltd. - Vendor overview
Exhibit 74: Uniphore Software Systems Pvt. Ltd. - Business segments
Exhibit 75: Uniphore Software Systems Pvt. Ltd. - Organizational developments
Exhibit 76: Uniphore Software Systems Pvt. Ltd. - Key offerings
Exhibit 77: Verint Systems Inc. - Vendor overview
Exhibit 78: Verint Systems Inc. - Business segments
Exhibit 79: Verint Systems Inc. - Organizational developments
Exhibit 80: Verint Systems Inc. - Geographic focus
Exhibit 81: Verint Systems Inc. - Segment focus
Exhibit 82: Verint Systems Inc. - Key offerings
Exhibit 83: VoiceBase Inc. - Vendor overview
Exhibit 84: VoiceBase Inc. - Business segments
Exhibit 85: VoiceBase Inc. - Organizational developments
Exhibit 86: VoiceBase Inc. - Key offerings
Exhibit 87: VoiceSense Ltd. - Vendor overview
Exhibit 88: VoiceSense Ltd. - Product segments
Exhibit 89: VoiceSense Ltd. - Organizational developments
Exhibit 90: VoiceSense Ltd. - Key offerings
Exhibit 91: Validation techniques employed for market sizing
Exhibit 92: Definition of market positioning of vendors
Note: Product cover images may vary from those shown
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  • audEERING GmbH
  • Avaya Holdings Corp.
  • Beyond Verbal
  • Invoca Inc.
  • NICE Ltd.
  • ThoughtSpot Inc.
  • Uniphore Software Systems Pvt. Ltd.
  • Verint Systems Inc.
  • VoiceBase Inc.
  • VoiceSense Ltd.
Note: Product cover images may vary from those shown
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