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Fishbone Diagramming - Webinar (Recorded)

  • Webinar

  • 90 Minutes
  • January 2018
  • Compliance Online
  • ID: 4899622
Why Should You Attend:

Organizations can be proactive and avoid process issues or reactive resulting in wasted time and resources trying to determine root causes.

The Ishikawa Fishbone Diagram (IFD) is one of seven powerful Quality Management Tools (1. IFD, 2. Check Sheet, 3. Control Chart, 4. Histogram, 5. Pareto Chart, 6. Scatter Diagram, 7. Stratification – flow or run chart) that is typically used to solve problems within organizations. In this webinar, you will learn how to apply IFD’s to capture potential problems before they effect cost, quality, schedule and customer satisfaction.

Areas Covered in the Webinar:


Definition of fishbone diagram
History and background
Purposes and applications
Advantages of fishbone diagram over other methods of problem-solving
When to use a fishbone diagram
Fishbone Diagram Procedure

Getting started
Approaches to build the “bones”
The 6Ms
The 5 Whys
The 4Ps
Steps to create a fishbone diagram
How to get everybody in the team involved in brainstorming causes
How to complete a fishbone diagram
How to present a fishbone diagram


Dr. Michael Abitz is an Adjunct Professor at New Mexico Jr. College, Hobbs, NM. He received his Doctorate in Management from Colorado Technical University and Master of Science in Quality Assurance from California State University. He is a certified Six Sigma Quality Black Belt.

His areas of interest include teaching online; providing training to pacific rim suppliers in accelerated life testing of communications, computer and digital storage products; mentoring organizations in problem solving and process improvement; and to date cost savings include $15.6M in addition to $14M in sales.

Dr. Abitz's experiences include: aerospace and computer industries where he developed and presented training in: Organizational Process Improvement, Six Sigma (35 classes) and Root Cause Failure Analysis to U.S. companies and Pacific Rim suppliers.