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Survey of Academic Library Leadership: Managing Conflicts Between Library & Information Technology Staffs

  • ID: 4901447
  • Report
  • January 2020
  • Region: Global
  • 33 Pages
  • Primary Research Group
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This report, based on data and commentary from directors, deans and other high-level officials at 80 American college and university libraries, explores the sometimes strained relationship between the library staff and the Administration information technology staff that often service and interface with librarians and other library staff.  The study quantifies just how common are turf battles between the library and university or college information technology staff, what form these conflicts take, and how they are resolved, or not. The study also defines the percentage of colleges that have their own information technology staff, and the results when they do. Survey respondents relate their level of satisfaction with the college’s main information technology department and give their views on how well it serves the library and how the relationship might unfold in the future.

Just a few of this 36-page report’s many findings are that:

  • Nearly 38% of respondents felt that turf battles between the library and information technology department staffs were “common” or “pervasive.”
  • 14.3% of small colleges with fewer than 1,300 students had a separate information technology department reporting to the library director
  • Colleges at the highest tuition levels reported much less satisfaction with the level of support that the library received from the college information technology department than did colleges in the lowest tuition category.
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1. THE QUESTIONNAIRE    

2. PARTICIPANTS LIST    

  • Characteristics of the Sample    

3. SUMMARY OF MAIN FINDINGS    

  • Turf battles between library and information technology departments    
  • Issues causing conflict    
  • Maintenance of independent library information technology department or staff    
  • Views on proper role of the information technology staff in the library    
  • Level of IT support given the library    
  • Unattended needs from IT department    

List of Tables
Table 1.2 How common would you say are turf battles between the library and university/college information technology departments? Broken out by personal age of the survey respondent    
Table 1.3 How common would you say are turf battles between the library and university/college information technology departments? Broken out for public and private colleges    
Table 1.4 How common would you say are turf battles between the library and university/college information technology departments? Broken out by Carnegie class or type of college    
Table 1.5 How common would you say are turf battles between the library and university/college information technology departments? Broken out by enrollment    
Table 1.6 How common would you say are turf battles between the library and university/college information technology departments? Broken out by tuition, $    
Table 1.7 How common would you say are turf battles between the library and university/college information technology departments? Broken out by gender of the survey respondent    
If there are such conflicts, over what issues or in what areas? Broken out by Carnegie class or type of college    
Table 2.1 Does the library maintain its own information technology department or staff independent of the college/university information technology staffs?    
Table 2.2 Does the library maintain its own information technology department or staff independent of the college/university information technology staffs? Broken out by personal age of the survey respondent    
Table 2.3 Does the library maintain its own information technology department or staff independent of the college/university information technology staffs? Broken out for public and private colleges    
Table 2.4 Does the library maintain its own information technology department or staff independent of the college/university information technology staffs? Broken out by Carnegie class or type of college    
Table 2.5 Does the library maintain its own information technology department or staff independent of the college/university information technology staffs? Broken out by enrollment    
Table 2.6 Does the library maintain its own information technology department or staff independent of the college/university information technology staffs? Broken out by tuition, $    
Table 2.7 Does the library maintain its own information technology department or staff independent of the college/university information technology staffs? Broken out by gender of the survey respondent    
In your view, what is the proper role of information technology staff that are not under the library's direct managerial control but report to a general college information technology department? Broken out by Carnegie class or type of college    
Table 3.1 How supportive of the library is your college/university IT department?    
Table 3.2 How supportive of the library is your college/university IT department? Broken out by personal age of the survey respondent    
Table 3.3 How supportive of the library is your college/university IT department? Broken out for public and private colleges    
Table 3.4 How supportive of the library is your college/university IT department? Broken out by Carnegie class or type of college    
Table 3.5 How supportive of the library is your college/university IT department? Broken out by enrollment    
Table 3.6 How supportive of the library is your college/university IT department? Broken out by tuition, $    
Table 3.7 How supportive of the library is your college/university IT department? Broken out by gender of the survey respondent    
What do you need from your college IT department that you are not currently getting? Broken out by Carnegie class or type of college    

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  • Anne Arundel Community College
  • Antelope Valley College
  • Bellevue University
  • Beloit College
  • Bennett College
  • Bethel University (TN)
  • Bowman Library, Menlo College
  • Bryan College
  • Buffalo State College (SUNY)
  • Cal Poly Pomona
  • Campbell University
  • Christian Brothers University
  • Clark State Community College
  • College of Southern Idaho
  • Columbia International University
  • Columbus College of Art & Design
  • CUNY Queens College
  • Curtis Institute of Music
  • Delaware Valley University
  • Elizabeth City State University
  • Elms College
  • Embry-Riddle Aeronautical University – Prescott
  • Florida National University
  • Franklin College
  • Fuller Theological Seminary
  • Hamline University
  • Harding University
  • Heritage University
  • Indiana University of Pennsylvania
  • Iowa Lakes Community College
  • Jarvis Christian College
  • Juniata College
  • Kennesaw State University
  • La Roche University
  • Lake Superior College
  • Lamar University
  • Lee College
  • Louisiana State University
  • Lynn University
  • Mansfield University
  • McDaniel College
  • Miami University
  • Middle Tennessee State University
  • Molloy College
  • New College of Florida
  • New England Institute of Technology
  • OSU-Tulsa
  • Pfeiffer University
  • Providence College
  • River Parishes Community College
  • Roberts Wesleyan College
  • Salve Regina University
  • San Diego Christian College
  • San Joaquin Delta College
  • San Jose State University
  • Seminole Public Library
  • Southeast Missouri State University
  • Spring Hill College
  • St. Thomas Aquinas College
  • Sul Ross State University
  • SUNY College of Environmental Science and Forestry
  • Tarrant County College, Trinity River Campus
  • Thomas Jefferson University
  • Toccoa Falls College
  • University of Louisiana at Monroe
  • University of Massachusetts Boston
  • University of Missouri
  • University of North Dakota
  • University of Northern Colorado
  • University of Oklahoma-Tulsa
  • University of South Carolina Upstate
  • University of Texas at El Paso
  • USMMA Library
  • Utica College
  • Wayne State College
  • Westminster College (MO)
  • Wilkes University
  • Xavier University of Louisiana
  • Yeshiva University
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