Connected Vending Machines - 4th Edition

Table of Contents

Executive summary

1 Introduction
1.1 Overview of the vending machine industry
1.2 Vending industry players
1.2.1 Vending technology providers
1.2.2 Vending machine manufacturers
1.2.3 Product suppliers
1.2.4 Vending operators

2 Vending telemetry and cashless payments
2.1 Vending telemetry and software
2.1.1 Remote monitoring of vending machines
2.1.2 Vending management systems
2.2 Payment systems
2.2.1 Coin mechanisms and bill validators
2.2.2 Cashless payments
2.2.3 Mobile phone payments and NFC

3 Company profiles and strategies
3.1 Vending telemetry and cashless payment solution providers
3.1.1 Cantaloupe Systems (USA Technologies)
3.1.2 Connected Molecules
3.1.3 Ingenico Group
3.1.4 InHand Networks
3.1.5 MatiPay (Sitael)
3.1.6 Mecsel
3.1.7 MCF88
3.1.8 Nayax
3.1.9 On Track Innovations
3.1.10 Parlevel Systems
3.1.11 Silkron
3.1.12 Telemetron
3.1.13 Televend (INTIS)
3.1.14 USA Technologies
3.1.15 Vagabond
3.1.16 Vendon
3.1.17 Vendwatch Telematics
3.1.18 Vianet Group
3.2 Vending machine manufacturers
3.2.1 Automated Merchandising Systems
3.2.2 Azkoyen Group
3.2.3 Bianchi Vending Group
3.2.4 Crane
3.2.5 EVOCA Group
3.2.6 FAS International
3.2.7 Fastcorp Vending
3.2.8 Fuji Electric
3.2.9 Jofemar
3.2.10 Magex
3.2.11 Rheavendors Group
3.2.12 Royal Vendors (Coinco)
3.2.13 SandenVendo
3.2.14 Seaga
3.2.15 Sielaff
3.2.16 TCN Group
3.2.17 Unicum
3.2.18 Westomatic
3.2.19 Wittern Group
3.3 Vending operators
3.3.1 Aramark
3.3.2 Canteen
3.3.3 Coca-Cola Amatil
3.3.4 Coca-Cola Bottlers Japan
3.3.5 DyDo Group
3.3.6 IVS Group
3.3.7 Selecta
3.3.8 Sodexo
3.3.9 UBox

4 Forecasts and conclusions
4.1 Major connected vending technology suppliers
4.1.1 Europe
4.1.2 North America
4.1.3 Rest of World
4.2 Market forecasts
4.2.1 Connected vending machine market forecast in North America
4.2.2 Connected vending machine market forecast in Europe
4.2.3 Connected vending machine market forecast in Rest of World
4.3 Market trends and drivers
4.3.1 The business case for vending telemetry continues to improve
4.3.2 Cashless payments is a strong driver for adding connectivity in vending
4.3.3 Mobile wallet services enable attractive opportunities
4.3.4 Roll-out of micro markets cannibalises on the vending machine park
4.3.5 M&As drive consolidation in the connected vending technology landscape
4.3.6 Vending operators invest in business intelligence to stay relevant
4.3.7 China to become a major driving force in the connected vending space

Glossary

Index

List of Figures
Figure 1.1: Vending machine density by region (World 2018)
Figure 1.2: Examples of vending machines
Figure 1.3: Installed base of vending machines by country (EU 28+2 2018)
Figure 1.4: Examples of product suppliers and brands
Figure 2.1: Bill validator and coin mechanism examples
Figure 2.2: Examples of cashless payment devices for open and closed systems
Figure 2.3: ePort device from USA Technologies supporting NFC-based mobile payments
Figure 3.1: Cantaloupe Systems’ Seed Device
Figure 3.2: Connected Molecules gateway
Figure 3.3: Ingenico’s new Self series: Self/2000, Self/5000 and Self/4000
Figure 3.4: Overview of Ingenico Group’s iSelf-Vending offering
Figure 3.5: InHand Networks’ InBOX712 and InPAD070WP with a 7” touchscreen
Figure 3.6: MatiPay’s dashboard, electronic module and mobile application
Figure 3.7: MCF88’s MCF-MARTE 4G
Figure 3.8: Nayax’ VPOS Touch and VPOS Fusion
Figure 3.9: OTI’s new TRIO IQ 5-1 Telemetry Gateway & Payment Reader
Figure 3.10: Overview of OTI’s otiMetry solution
Figure 3.11: Parlevel Box telemeter, Parlevel Pay card reader and Parlevel VMS
Figure 3.12: Silkron’s Vendron Box for smart vending functionality
Figure 3.13: Telemetron’s modem and Android application
Figure 3.14: Televend system overview
Figure 3.15: Televend Web App Dashboard
Figure 3.16: Televend devices
Figure 3.17: Schematic overview of USA Technologies’ ePort Connect offering
Figure 3.18: Vagabond Insight hardware, VMS cloud software suite and viv app interface
Figure 3.19: Overview of Vendon’s IoT solution
Figure 3.20: Vendwatch’s VM Connect
Figure 3.21: Vianet telemetry device for vending machines
Figure 3.22: Product portfolios of vending machine manufacturers (2020)
Figure 3.23: The Coges ENGINE with integrated telemetry
Figure 3.24: Crane Cora and MEI Easitrax Advance 5000 telemetry devices
Figure 3.25: Crane’s new Connected Cash solutions – Gryphon, Talos and Synq
Figure 3.26: Necta’s Maestro Touch and Newis’ Televend Newis Edition
Figure 3.27: Jofemar’s J-LINK Gateway device used for J-SUITE telemetry
Figure 3.28: TCN‘s Cloud Service dashboard
Figure 3.29: Schematic overview of Unicum’s uOnline telemetry system
Figure 3.30: Coca-Cola Amatil’s QuickTap cashless payment solution
Figure 3.31: Moneytor Vending Box
Figure 4.1: Installed base of connected vending machines by vendor (World Q4-2019)
Figure 4.2: Installed base of connected vending machines by vendor (Europe 2019)
Figure 4.3: Installed base of connected vending machines by vendor (N. America 2019)
Figure 4.4: Installed base of connected vending machines (World 2019-2024)
Figure 4.5: Connected vending machine market forecast (North America 20192024)
Figure 4.6: Connected vending machine market forecast (Europe 2019-2024)
Figure 4.7: Connected vending machine market forecast (Rest of World 2019-2024)

Samples

Executive Summary

The first solutions for including connectivity in vending machines became commercially available more than two decades ago. It has however taken years for the technology to gain the interest of mainstream vending operators. The analyst estimates that around 28 percent of the world’s 15 million vending machines are connected. The market has gained momentum in recent years, where the demand for cashless payments has so far been the main driver. Vending telemetry is however anticipated to have a more transformational effect on the industry as these solutions enable operators to improve their operational efficiency.  

The global installed base of connected vending machines reached an estimated 4.2 million units in 2019. North America is estimated to represent the largest share of around 2.0 million of these machines, whereas the corresponding number for Europe as well as the Rest of the World is 1.1 million each. Outside North America and Europe, connected vending machines can mainly be found in Japan, China, and Australia. The analyst forecasts that the number of connected vending machines worldwide will grow at a compound annual growth rate (CAGR) of 16.3 percent to reach 8.9 million units by 2024. As a result, the global penetration rate will reach 52.0 percent at the end of the forecast period.

The global market for connected vending solutions is served by a variety of players. Many of the leading providers are specialised technology companies. USA Technologies is the largest provider in terms of the installed base, having more than 1.0 million connected vending machines. Other major suppliers include Ingenico Group, Nayax and Televend (INTIS). Ingenico and Nayax are two international players while Televend monitors vending machines mostly in Europe. Other suppliers with notable installed bases include Vendon, Vianet Group, MatiPay (Sitael) and InHand Networks. Numerous vending machine manufacturers are also active in the connected vending space. The manufacturer Crane holds one of the leading positions from a global perspective through Crane Connectivity Solutions and TCN Group is an important player in China. Vending operators active in the field of connected vending machines most often work with third-party providers, while some even have various in-house solutions. Examples of such vending operators include Chinese UBox and Italian IVS Group.

Companies Mentioned

A selection of companies mentioned in this report includes:

• Aramark
• Automated Merchandising Systems
• Azkoyen Group
• Bianchi Vending Group
• Cantaloupe Systems (USA Technologies)
• Canteen
• Coca-Cola Amatil
• Coca-Cola Bottlers Japan
• Connected Molecules
• Crane
• DyDo Group
• EVOCA Group
• FAS International
• Fastcorp Vending
• Fuji Electric
• IVS Group
• InHand Networks
• Ingenico Group
• Jofemar
• MCF88
• Magex
• MatiPay (Sitael)
• Mecsel
• Nayax
• On Track Innovations
• Parlevel Systems
• Rheavendors Group
• Royal Vendors (Coinco)
• SandenVendo
• Seaga
• Selecta
• Sielaff
• Silkron
• Sodexo
• TCN Group
• Telemetron
• Televend (INTIS)
• UBox
• USA Technologies
• Unicum
• Vagabond
• Vendon
• Vendwatch Telematics
• Vianet Group
• Westomatic
• Wittern Group

Methodology

The Internet of Things is very diverse. There are hundreds of different use cases, each with different dynamics. The starting point is to segment the market.

The analyst begins with a number of sectors: Automotive, Cities, Health, Industry, Home, Industrial, Energy, Retail and Consumer Electronics. Each of these sectors breaks down into a number of applications. In total across all sectors, the analyst examines around 150 separate applications. It is at this application level that they generate their IoT forecast. The analyst builds reliable data bottom-up. They take into consideration the current adoption rate, regulations, demographics, vertical-specific statistics, value chain structure, etc.

The rigorous data collection methods are based on first-hand and secondary sources. The analyst conducts many hundreds of executive interviews on a yearly basis with companies from all parts of the IoT value chain. They talk to on a regular basis all major mobile operator groups and regulators as well as the chipset, module, and terminal vendors. They also interview many companies in each of the vertical markets.