As consumers are told to stay at home due to the coronavirus, they turn to online shopping
Citizens in many areas of the world are being told by health or political authorities to remain in their homes to help halt the spread of COVID-19. As consumers are restricted in movement, they turn to online shopping for essential items to sustain their families. With schools closed and workers encouraged to work from home wherever possible, online sales of health products, food, and some educational and home office items have surged. The report cites the increase in such product categories in various countries around the world in the first quarter of 2020.
Increase in online sales of essential items amidst the pandemic offset by drop in travel, big ticket items
Even though the number of online orders in some nations has increased greatly, the decrease in the purchase of travel arrangements and higher-priced items could contribute to lower total online revenues, as projected in the report. Brick and mortar sales are projected to undergo an even greater decrease because of the economic uncertainty triggered by the coronavirus outbreak, which is expected to contribute to E-Commerce garnering an even greater share of total retail sales globally.
Online payments increase in the COVID-19 crisis
The worldwide spread of the coronavirus has led to a movement to digital alternatives to cash in stores as well as for payment of orders initiated online. Some consumers avoid cash as a COVID-19 vector, others simply move to plastic or digital payments as a consequence of ordering online. However, the report suggests that even though the number of online payment transactions has spiked, the total value of online payments will likely be lower for the current fiscal year as fewer big ticket items and less travel arrangements are purchased by consumers.
Please note: For this report, the purchase of an Enterprise license allows up to ten worldwide users of an organization access to the report.
1. Management Summary
- COVID-19 Impact on B2C E-Commerce, March 2020
- COVID-19 Impact on Online Payment, March 2020
- COVID-19 Impact on Online Travel, March 2020
- COVID-19 Impact on Online Food Delivery, March 2020
- Breakdown of Perceived Changes in Frequency of Buying Products Online That Were Normally Bought In-Store, in % of Internet Users, March 2020 vs. February 2020
- Year-on-Year Change in Weekly E-Commerce Sales of FMCG, By Selected Countries, in %, End of February/ Early March 2020
- Shopping Activities Done More Often Than Usual Since the Coronavirus Outbreak, in % of Consumers in Canada, the UK, and the USA, March 2020
- Expected Change in Shopping Behavior Due to Coronavirus Outbreak According to Consumers in Canada, the UK, and the USA, in % of Consumers, March 2020
- Average Increase in Mobile Spending on Selected Products and Services, by 1st Week of Containment and 1st Week of a Lockdown Following the Outbreak of COVID-19, 2020
- Expected Changes in Demand for Food Delivery After the Coronavirus Outbreak, in % of Consumers, By Selected Countries and Territories, March 2020
- Year-on-Year Change in E-Commerce Sales and Total Retail Sales, January/February 2019 - January/February 2020
- Year-on-Year Change in E-Commerce Sales of Food, Necessities and Clothing, January/ February 2019 - January/February 2020
- E-Commerce Share of Total Retail Sales of Goods, in %, Jan/Feb 2019 - Jan/Feb 2020
- Change in Consumption of Internet Users in Selected Industries, by Perceived Change During Coronavirus Outbreak and Expected Change 1 and 3 Months After, in % Compared to 2019, February 2020
- Share of Consumers Who Said They Would Be More Willing to Buy Daily Necessities and Fresh Products Online After The Pandemic, in %, February 2020
- Growth in Usage of Selected Online Medical Platforms, in %, December 2019 - January 2020
3.3. South Korea
- Total E-Commerce Sales and E-Commerce Sales of Selected Categories, in KRW billion, and Year-on-Year and Month-on-Month Change, in %, January 2020
- Top Three Digital Payment Channels by Year-on-Year Growth During Coronavirus Outbreak, in %, February/March 2020
- Online Food Delivery Sales Projection, by Pre-Pandemic (2019 Forecast) and Post-Pandemic (2020 Forecast), March 2020
- Share of Food Delivery App Users Who Use These Services Due To Fear of COVID-19, in %, by Generation, March 2020
- Current Effects of Coronavirus Pandemic on E-Commerce Businesses According to E-Commerce Associations and Industry Participants, March 2020
- Growth in Traffic to Education Information and Family & Youth Education Websites and Apps During the Lockdown, by Germany, France, Italy, Spain, and the UK, in %, March 16-22 Compared to December 30, 2019 - January 5, 2020
- Breakdown of Perceived Change in Online Shopping for Selected Categories Due to COVID-19, in % of Adults, March 11 and March 25, 2020
- Consumer Expectations Regarding Their Shopping Behavior After COVID-19 Is Over, in %, March 2020
- Expected B2C E-Commerce Share of Retail Sales During Peak COVID-19 Pandemic Period, in %, Compared to Normal, March 2020
- Share of E-Commerce Merchants Who Have Felt the Impact of COVID-19, in %, March 2020
- Current Effects of COVID-19 on E-Commerce Merchants, in % of E-Commerce Merchants Who Felt The Impact of COVID-19, March 2020
- Expected Effects of COVID-19 on E-Commerce Merchants, in % of E-Commerce Merchants, March 2020
- Share of E-Commerce Websites in France Remaining Open Amidst Coronavirus Outbreak, in %, March 2020
- Share of E-Commerce Websites With Increased or Decreased Sales Due to COVID-19, in %, March 2020
- Share of E-Commerce Websites Reporting Delivery Delays Due to COVID-19, in %, March 2020
- Year-on-Year Change in Weekly Sales of FMCG, by Selected Channels, in %, February 24 - March 1, March 2 - 8, March 9 - 15 (Before Confinement Due To COVID-19), 2020
- Year-on-Year Change in FMCG Sales, by E-Commerce & Offline, Week 1 - Week 12 of 2020
- Consumer Expectations Concerning Spending on Selected Categories One Month Following the Coronavirus Lockdown, in % of Consumers, March 2020
- Year-on-Year Change in Weekly E-Commerce Volume Sales of FMCG, by Categories of FMCG, in %, Calendar Weeks 6-11 in 2020
- Changes in Shopping Behavior Due to Coronavirus, By Shopping Actions, in % of Consumers, March 2020
- Breakdown of Expected Effect of The Coronavirus on E-Commerce Businesses, in % of E-Commerce Retailers, March 2020
- Top Expectations and Actions Taken by E-Commerce Retailers Due to Coronavirus, in % of E-Commerce Retailers, March 2020
- Expected Change in Preference for Food Services Due to COVID-19 Outbreak, in % of Consumers, Week Ending March 6 & Week Ending March 13, 2020
- Breakdown of Changes in Online Food Shopping Behaviors Due to Coronavirus Pandemic, in % of Grocery Shoppers, March 2020
- Change in Number of Downloads of Selected Grocery Delivery Apps, in %, Mid-March 2020 Compared to February 2020
- Year-on-Year Change in Average Weekly Web Traffic to Grocery Delivery & Food Delivery Websites, in %, Q1 2020
- Year-on-Year Change in Average Weekly Web Traffic to Travel Websites, by Online Travel, Hotels & Accommodation Services, and Airlines, in %, Q1 2020
- Perceived Importance of the Contactless Feature in Credit Cards, in % of Consumers, by Pre COVID-19 and on March 3, 2020
- Year-on-Year Change in Number and Value of E-Commerce Purchases, by Selected Categories, in %, February/March 2020
- Year-on-Year Change in E-Commerce Sales of Selected Health & Hygiene Product Categories, in %, February & March 2020
- Share of Internet Users Who Have Food or Groceries Delivered to Their Homes More Frequently Due to COVID-19 Outbreak, by Selected Countries in MENA, March 2020
A selection of companies mentioned in this report includes:
- Alibaba Group Holding Inc
- Amazon.com Inc.
- Booking Holdings
- Expedia Group
- Flipkart Online Services Pvt Ltd.
- Instacart Inc.
- Mastercard Inc.
- Meituan Dianping
- Next Plc.
- PayPal Holdings Inc.
- Qunar.com Inc.
- Skrill Ltd.
- Square Inc.
- Trip.com Inc.
- Trivago NV
- Uber Technologies Inc.
- Visa Inc.
- Walmart Inc.