This report looks closely at how colleges have transferred their tutoring programs to an online operation as a result of the coronavirus epidemic. Thirty-two survey respondents, predominantly tutoring program directors from colleges and universities in North America discuss the software programs and applications that they are using to conduct their programs online, the extent of use of their online tutoring programs, and the problems that they have encountered training student tutors and their tutees in online tutoring. The study also looks at how colleges are marketing the often-new programs to students and how tutoring program staff are dividing their increased stressed work time among new technology development, assessment, marketing and outreach, tutor training and other functions. In addition, survey participants relate the college departments that have helped them the most and give advice to their peers.
Just a few of this 69-page report’s many findings are that:
- Survey participants believe that a mean of more than 38% of their students have more trouble taking online than traditional classes and may require extra support.
- 91% of participating institutions had moved all college classes online.
- Only 27.7% of private colleges in the sample had a pre-existing online tutoring program prior to the inception of the coronavirus epidemic.
- 71.6% of community college tutors were working from home, the lowest percentage among college types in the sample.
Data in the page report is broken out by size and type of institution, by tuition level, for public and private institutions and enrolment level.
Table of Contents
1. PARTICIPANTS LIST
- Characteristics of the Sample
2. SUMMARY OF MAIN FINDINGS
- Nature of Programs for Which Data is Given
- Current College Policies on Conducting Classes
- Cancellation of Tutoring Services due to Coronavirus Epidemic
- Percentage of Tutoring Volume Online Pre and Post Coronavirus Inception
- Percentage of Respondents with a Pre-Existing Online Tutoring Program Prior to the Coronavirus Epidemic
- Number of Student Tutors Employed
- Number of Non-Student Tutors Employed
- How the Coronavirus Epidemic has Impacted the Tutoring Program
- Impact of the Epidemic on the Number of Students Seeking Tutoring
- Percentage of Student Tutors Now Working from Home
- Tutoring Staff Time Spend in Conducting Workshops for Student Tutors
- Tutoring Staff Time Spent Marketing Online Tutoring Availability to Students
- Tutoring Staff Time Accounted for by Seeking Out New Tutoring Technologies
- Level of Freedom Accorded Student Tutors to Use Technology of their Choice
- Most Appreciated Technology and Communications Tools
- Additional Training Provided Student Tutors
- Preparation of Guides for Students on How to Access Online Tutoring
- Campus Departments Providing the Most Assistance
- Advice for Peers
- Capabilities in Identifying Students Who Cannot or Only with Difficulty be Tutored Online
- Percentage of Students Who Experience Added Difficulties with Online Vs. Traditional Classes
- Special Policies for At-Risk Students
- Steps Taken to Enhance Student Tutor Performance in the New Environment
List of Tables
Table 1.1 You are providing data for which of the following:
Table 1.2 You are providing data for which of the following: Broken out for public and private colleges
Table 1.3 You are providing data for which of the following: Broken out by tuition, $
Table 1.4 You are providing data for which of the following: Broken out by enrollment
Table 1.5 You are providing data for which of the following: Broken out by Carnegie class or type of college
Table 2.1 Which statement best approximates your college's current status due to the coronavirus epidemic?
Table 2.2 Which statement best approximates your college's current status due to the coronavirus epidemic? Broken out for public and private colleges
Table 2.3 Which statement best approximates your college's current status due to the coronavirus epidemic? Broken out by tuition, $
Table 2.4 Which statement best approximates your college's current status due to the coronavirus epidemic? Broken out by enrollment
Table 2.5 Which statement best approximates your college's current status due to the coronavirus epidemic? Broken out by Carnegie class or type of college
Table 3 Which of the following have been completely cancelled until further notice?
Table 3.1.1 Have walked in tutoring (without an appointment) been completely cancelled until further notice?
Table 3.1.2 Have walked in tutoring (without an appointment) been completely cancelled until further notice? Broken out for public and private colleges
Table 3.1.3 Have walking in tutoring (without an appointment) been completely cancelled until further notice? Broken out by tuition, $
Table 3.1.4 Have walked in tutoring (without an appointment) been completely cancelled until further notice? Broken out by enrollment
Table 3.1.5 Have walked in tutoring (without an appointment) been completely cancelled until further notice? Broken out by Carnegie class or type of college
Table 3.2.1 Have embedded tutors (tutors who go into the classroom) been completely cancelled until further notice?
Table 3.2.2 Have embedded tutors (tutors who go into the classroom) been completely cancelled until further notice? Broken out for public and private colleges
Table 3.2.3 Have embedded tutors (tutors who go into the classroom) been completely cancelled until further notice? Broken out by tuition, $
Table 3.2.4 Have embedded tutors (tutors who go into the classroom) been completely cancelled until further notice? Broken out by enrollment
Table 3.2.5 Have embedded tutors (tutors who go into the classroom) been completely cancelled until further notice? Broken out by Carnegie class or type of college
Table 3.3.1 Have regularly scheduled skills workshops at a physical location been completely cancelled until further notice?
Table 3.3.2 Have regularly scheduled skills workshops at a physical location been completely cancelled until further notice? Broken out for public and private colleges
Table 3.3.3 Have regularly scheduled skills workshops at a physical location been completely cancelled until further notice? Broken out by tuition, $
Table 3.3.4 Have regularly scheduled skills workshops at a physical location been completely cancelled until further notice? Broken out by enrollment
Table 3.3.5 Have regularly scheduled skills workshops at a physical location been completely cancelled until further notice? Broken out by Carnegie class or type of college
Table 3.4.1 Has online tutoring been completely cancelled until further notice?
Table 4 Approximately what percentage of your total tutoring volume had been online prior to the inception of the coronavirus?
Table 4.1.1 Approximately what percentage of your total tutoring volume had been online before the widespread impact of the coronavirus?
Table 4.1.2 Approximately what percentage of your total tutoring volume had been online before the widespread impact of the coronavirus? Broken out for public and private colleges
Table 4.1.3 Approximately what percentage of your total tutoring volume had been online before the widespread impact of the coronavirus? Broken out by tuition, $
Table 4.1.4 Approximately what percentage of your total tutoring volume had been online before the widespread impact of the coronavirus? Broken out by enrollment
Table 4.1.5 Approximately what percentage of your total tutoring volume had been online before the widespread impact of the coronavirus? Broken out by Carnegie class or type of college
Table 4.2.1 Approximately what percentage of your total tutoring volume has been online currently?
Table 4.2.2 Approximately what percentage of your total tutoring volume has been online currently? Broken out for public and private colleges
Table 4.2.3 Approximately what percentage of your total tutoring volume has been online currently? Broken out by tuition, $
Table 4.2.4 Approximately what percentage of your total tutoring volume has been online currently? Broken out by enrollment
Table 4.2.5 Approximately what percentage of your total tutoring volume has been online currently? Broken out by Carnegie class or type of college
Table 5.1 Did your college have a pre-existing online tutoring program for students prior to the inception of the coronavirus?
Table 5.2 Did your college have a pre-existing online tutoring program for students prior to the inception of the coronavirus? Broken out for public and private colleges
Table 5.3 Did your college have a pre-existing online tutoring program for students prior to the inception of the coronavirus? Broken out by tuition, $
Table 5.4 Did your college have a pre-existing online tutoring program for students prior to the inception of the coronavirus? Broken out by enrollment
Table 5.5 Did your college have a pre-existing online tutoring program for students prior to the inception of the coronavirus? Broken out by Carnegie class or type of college
Table 6 How many of the following does your program employ
Table 6.1.1 How many student tutors does your program employ?
Table 6.1.2 How many student tutors does your program employ? Broken out for public and private colleges
Table 6.1.3 How many student tutors does your program employ? Broken out by tuition, $
Table 6.1.4 How many student tutors does your program employ? Broken out by enrollment
Table 6.1.5 How many student tutors does your program employ? Broken out by Carnegie class or type of college
Table 6.2.1 How many tutors who are not current students does your program employ?
Table 6.2.2 How many tutors who are not current students does your program employ? Broken out for public and private colleges
Table 6.2.3 How many tutors who are not current students does your program employ? Broken out by tuition, $
Table 6.2.4 How many tutors who are not current students does your program employ? Broken out by enrollment
Table 6.2.5 How many tutors who are not current students does your program employ? Broken out by Carnegie class or type of college
How has the inception of the COVID-19 crisis altered your tutoring program? Broken out by Carnegie class or type of college
Discuss how the volume of students seeking tutoring and the type of tutoring that they seek has changed with the inception of the coronavirus. Broken out by Carnegie class or type of college
Table 7.1 What percentage of your student tutors will work from home in April?
Table 7.2 What percentage of your student tutors will work from home in April? Broken out for public and private colleges
Table 7.3 What percentage of your student tutors will work from home in April? Broken out by tuition, $
Table 7.4 What percentage of your student tutors will work from home in April? Broken out by enrollment
Table 7.5 What percentage of your student tutors will work from home in April? Broken out by Carnegie class or type of college
Table 8 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for by the following activities?
Table 8.1.1 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for conducting workshops to get students and other tutors ready to work in an online environment?
Table 8.1.2 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for conducting workshops to get students and other tutors ready to work in an online environment? Broken out for public and private colleges
Table 8.1.3 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for conducting workshops to get students and other tutors ready to work in an online environment? Broken out by tuition, $
Table 8.1.4 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for conducting workshops to get students and other tutors ready to work in an online environment? Broken out by enrollment
Table 8.1.5 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for conducting workshops to get students and other tutors ready to work in an online environment? Broken out by Carnegie class or type of college
Table 8.2.1 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for explaining and marketing new online or other services to students being tutored and those who might be?
Table 8.2.2 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for explaining and marketing new online or other services to students being tutored and those who might be? Broken out for public and private colleges
Table 8.2.3 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for explaining and marketing new online or other services to students being tutored and those who might be? Broken out by tuition, $
Table 8.2.4 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for explaining and marketing new online or other services to students being tutored and those who might be? Broken out by enrollment
Table 8.2.5 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for explaining and marketing new online or other services to students being tutored and those who might be? Broken out by Carnegie class or type of college
Table 8.3.1 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for seeking out or testing technology and platforms to foster online tutoring?
Table 8.3.2 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for seeking out or testing technology and platforms to foster online tutoring? Broken out for public and private colleges
Table 8.3.3 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for seeking out or testing technology and platforms to foster online tutoring? Broken out by tuition, $
Table 8.3.4 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for seeking out or testing technology and platforms to foster online tutoring? Broken out by enrollment
Table 8.3.5 Approximately what percentage of your non-student tutoring program administrative staff time is accounted for seeking out or testing technology and platforms to foster online tutoring? Broken out by Carnegie class or type of college
Discuss how much freedom you are giving the student and other tutors to use the technology of their choice to conduct online tutoring sessions? Have you developed or chosen a technology of choice for all to use or are tutors free to choose their own? Broken out by Carnegie class or type of college
If there is one application, technology, software, hardware or process that you feel has been key to creating or expanding an online tutoring service to meet the demands of operating in a coronavirus environment, what is it? Broken out by Carnegie class or type of college
Has additional training been provided to the student or other tutors on any specific online system such as Skype, Zoom or any other? If so, what form is it taking and what is working well? Broken out by Carnegie class or type of college
Table 9.1 Has the program prepared guides for students on how to access tutoring online?
Table 9.2 Has the program prepared guides for students on how to access tutoring online? Broken out for public and private colleges
Table 9.3 Has the program prepared guides for students on how to access tutoring online? Broken out by tuition, $
Table 9.4 Has the program prepared guides for students on how to access tutoring online? Broken out by enrollment
Table 9.5 Has the program prepared guides for students on how to access tutoring online? Broken out by Carnegie class or type of college
Which campus departments have provided the most assistance, and what kind of assistance, in creating or ramping up your online tutoring capability to meet the demands of operating in a coronavirus environment? Broken out by Carnegie class or type of college
What advice do you have for your peers in meeting the challenges posed by the coronavirus for college tutoring programs? Broken out by Carnegie class or type of college
Table 10.1 Have you been able to identify, by any variable, survey, or methodology, those students least amenable to online tutoring?
Table 10.2 Have you been able to identify, by any variable, survey, or methodology, those students least amenable to online tutoring? Broken out for public and private colleges
Table 10.3 Have you been able to identify, by any variable, survey, or methodology, those students least amenable to online tutoring? Broken out by tuition, $
Table 10.4 Have you been able to identify, by any variable, survey, or methodology, those students least amenable to online tutoring? Broken out by enrollment
Table 10.5 Have you been able to identify, by any variable, survey, or methodology, those students least amenable to online tutoring? Broken out by Carnegie class or type of college
Table 11.1 If your college has partially or completely shifted to online classes, what percentage of your students do you feel may have additional problems with taking online rather than traditional classes and may require additional guidance or tutoring?
Table 11.2 If your college has partially or completely shifted to online classes, what percentage of your students do you feel may have additional problems with taking online rather than traditional classes and may require additional guidance or tutoring? Broken out for public and private colleges
Table 11.3 If your college has partially or completely shifted to online classes, what percentage of your students do you feel may have additional problems with taking online rather than traditional classes and may require additional guidance or tutoring? Broken out by tuition, $
Table 11.4 If your college has partially or completely shifted to online classes, what percentage of your students do you feel may have additional problems with taking online rather than traditional classes and may require additional guidance or tutoring? Broken out by enrollment
Table 11.5 If your college has partially or completely shifted to online classes, what percentage of your students do you feel may have additional problems with taking online rather than traditional classes and may require additional guidance or tutoring? Broken out by Carnegie class or type of college
Many believe that the disruptions of the coronavirus are particularly harmful for at-risk students who may have been struggling previously and who disproportionately may have a more difficult original home environment than other students. Has your tutoring program taken any special steps to reach these students during the epidemic? Broken out by Carnegie class or type of college
What steps have you taken to upgrade the capacity of your student and other tutors to perform in an online environment? Broken out by Carnegie class or type of college
Samples
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Methodology
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