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Outbound Telemarketing - Global Market Trajectory & Analytics

  • ID: 5030676
  • Report
  • July 2020
  • Region: Global
  • 130 pages
  • Global Industry Analysts, Inc
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Global Outbound Telemarketing Market to Reach US$12.3 Billion by the Year 2027

Amid the COVID-19 crisis, the global market for Outbound Telemarketing estimated at US$9.6 Billion in the year 2020, is projected to reach a revised size of US$12.3 Billion by 2027, growing at a CAGR of 3.6% over the period 2020-2027.B2C, one of the segments analyzed in the report, is projected to grow at a 3.1% CAGR to reach US$7.4 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the B2B segment is readjusted to a revised 4.5% CAGR for the next 7-year period. This segment currently accounts for a 37.5% share of the global Outbound Telemarketing market.

The U. S. Accounts for Over 29.5% of Global Market Size in 2020, While China is Forecast to Grow at a 3% CAGR for the Period of 2020-2027

The Outbound Telemarketing market in the U. S. is estimated at US$2.8 Billion in the year 2020. The country currently accounts for a 29.51% share in the global market. China, the world second largest economy, is forecast to reach an estimated market size of US$2.1 Billion in the year 2027 trailing a CAGR of 3% through 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 3.1% and 3% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 2.2% CAGR while Rest of European market (as defined in the study) will reach US$2.1 Billion by the year 2027.The publisher brings years of research experience to this 7th edition of our report. The 130-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others
  • Alorica, Inc.
  • Arvato
  • Atento S. A.
  • Concentrix Corporation
  • Convergys Corporation
  • MarketMakers
  • MarketOne International
  • OnBrand24
  • Teleperformance SE
  • TeleTech Holdings, Inc.

The global analysis and forecast periods covered within the report are 2020-2027 (Current & Future Analysis) and 2012-2019 (Historic Review). Research estimates are provided for 2020, while research projections cover the period 2021-2027.
Note: Product cover images may vary from those shown
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I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Global Competitor Market Shares

Outbound Telemarketing Competitor Market Share Scenario Worldwide (in %): 2019 & 2025

Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

TABLE 1: Outbound Telemarketing Global Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 2: Outbound Telemarketing Global Retrospective Market Scenario in US$ Million by Region/Country: 2012-2019
TABLE 3: Outbound Telemarketing Market Share Shift across Key Geographies Worldwide: 2012 VS 2020 VS 2027
TABLE 4: B2C (Segment) World Market by Region/Country in US$ Million: 2020 to 2027
TABLE 5: B2C (Segment) Historic Market Analysis by Region/Country in US$ Million: 2012 to 2019
TABLE 6: B2C (Segment) Market Share Breakdown of Worldwide Sales by Region/Country: 2012 VS 2020 VS 2027
TABLE 7: B2B (Segment) Potential Growth Markets Worldwide in US$ Million: 2020 to 2027
TABLE 8: B2B (Segment) Historic Market Perspective by Region/Country in US$ Million: 2012 to 2019
TABLE 9: B2B (Segment) Market Sales Breakdown by Region/Country in Percentage: 2012 VS 2020 VS 2027

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES

Market Facts & Figures

US Outbound Telemarketing Market Share (in %) by Company: 2019 & 2025

Market Analytics
TABLE 10: United States Outbound Telemarketing Market Estimates and Projections in US$ Million by Segment: 2020 to 2027
TABLE 11: Outbound Telemarketing Market in the United States by Segment: A Historic Review in US$ Million for 2012-2019
TABLE 12: United States Outbound Telemarketing Market Share Breakdown by Segment: 2012 VS 2020 VS 2027

CANADA

TABLE 13: Canadian Outbound Telemarketing Market Estimates and Forecasts in US$ Million by Segment: 2020 to 2027
TABLE 14: Canadian Outbound Telemarketing Historic Market Review by Segment in US$ Million: 2012-2019
TABLE 15: Outbound Telemarketing Market in Canada: Percentage Share Breakdown of Sales by Segment for 2012, 2020, and 2027

JAPAN

TABLE 16: Japanese Market for Outbound Telemarketing: Annual Sales Estimates and Projections in US$ Million by Segment for the Period 2020-2027
TABLE 17: Outbound Telemarketing Market in Japan: Historic Sales Analysis in US$ Million by Segment for the Period 2012-2019
TABLE 18: Japanese Outbound Telemarketing Market Share Analysis by Segment: 2012 VS 2020 VS 2027

CHINA

TABLE 19: Chinese Outbound Telemarketing Market Growth Prospects in US$ Million by Segment for the Period 2020-2027
TABLE 20: Outbound Telemarketing Historic Market Analysis in China in US$ Million by Segment: 2012-2019
TABLE 21: Chinese Outbound Telemarketing Market by Segment: Percentage Breakdown of Sales for 2012, 2020, and 2027

EUROPE

Market Facts & Figures

European Outbound Telemarketing Market: Competitor Market Share Scenario (in %)for 2019 & 2025

Market Analytics
TABLE 22: European Outbound Telemarketing Market Demand Scenario in US$ Million by Region/Country: 2020-2027
TABLE 23: Outbound Telemarketing Market in Europe: A Historic Market Perspective in US$ Million by Region/Country for the Period 2012-2019
TABLE 24: European Outbound Telemarketing Market Share Shift by Region/Country: 2012 VS 2020 VS 2027
TABLE 25: European Outbound Telemarketing Market Estimates and Forecasts in US$ Million by Segment: 2020-2027
TABLE 26: Outbound Telemarketing Market in Europe in US$ Million by Segment: A Historic Review for the Period 2012-2019
TABLE 27: European Outbound Telemarketing Market Share Breakdown by Segment: 2012 VS 2020 VS 2027

FRANCE

TABLE 28: Outbound Telemarketing Market in France by Segment: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 29: French Outbound Telemarketing Historic Market Scenario in US$ Million by Segment: 2012-2019
TABLE 30: French Outbound Telemarketing Market Share Analysis by Segment: 2012 VS 2020 VS 2027

GERMANY

TABLE 31: Outbound Telemarketing Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Segment for the Period 2020-2027
TABLE 32: German Outbound Telemarketing Historic Market Analysis in US$ Million by Segment: 2012-2019
TABLE 33: German Outbound Telemarketing Market Share Breakdown by Segment: 2012 VS 2020 VS 2027

ITALY

TABLE 34: Italian Outbound Telemarketing Market Growth Prospects in US$ Million by Segment for the Period 2020-2027
TABLE 35: Outbound Telemarketing Historic Market Analysis in Italy in US$ Million by Segment: 2012-2019
TABLE 36: Italian Outbound Telemarketing Market by Segment: Percentage Breakdown of Sales for 2012, 2020, and 2027

UNITED KINGDOM

TABLE 37: United Kingdom Market for Outbound Telemarketing: Annual Sales Estimates and Projections in US$ Million by Segment for the Period 2020-2027
TABLE 38: Outbound Telemarketing Market in the United Kingdom: Historic Sales Analysis in US$ Million by Segment for the Period 2012-2019
TABLE 39: United Kingdom Outbound Telemarketing Market Share Analysis by Segment: 2012 VS 2020 VS 2027

REST OF EUROPE

TABLE 40: Rest of Europe Outbound Telemarketing Market Estimates and Forecasts in US$ Million by Segment: 2020-2027
TABLE 41: Outbound Telemarketing Market in Rest of Europe in US$ Million by Segment: A Historic Review for the Period 2012-2019
TABLE 42: Rest of Europe Outbound Telemarketing Market Share Breakdown by Segment: 2012 VS 2020 VS 2027

ASIA-PACIFIC

TABLE 43: Outbound Telemarketing Market in Asia-Pacific by Segment: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 44: Asia-Pacific Outbound Telemarketing Historic Market Scenario in US$ Million by Segment: 2012-2019
TABLE 45: Asia-Pacific Outbound Telemarketing Market Share Analysis by Segment: 2012 VS 2020 VS 2027

REST OF WORLD

TABLE 46: Rest of World Outbound Telemarketing Market Estimates and Forecasts in US$ Million by Segment: 2020 to 2027
TABLE 47: Rest of World Outbound Telemarketing Historic Market Review by Segment in US$ Million: 2012-2019
TABLE 48: Outbound Telemarketing Market in Rest of World: Percentage Share Breakdown of Sales by Segment for 2012, 2020, and 2027

IV. COMPETITION

Total Companies Profiled: 46

Note: Product cover images may vary from those shown
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