The report looks closely at how academic advising departments have adjusted to the pandemic and how they are helping students to confront its consequences. Data and commentary in the report is sourced from 41 colleges and universities in the USA. The study compares the number of students currently served vs. the number in the same period last year. It looks at how advising sessions are being conducted, with what communications technology and how policies developed pre-epidemic are being followed or changed in the current environment. The study also looks at how advising officials are working with retention and assessment officials to limit losses of student enrollment during the pandemic. In addition, it gives detailed info on how the pandemic is likely to impact the employment prospects and budgets of college advising departments.
Just a few of this 100-page report’s many findings are that:
- During the pandemic, approximately 27% of online academic advising sessions are completed in less than 20 minutes.
- 98.1% of academic advising sessions are currently conducted online.
- 51% of colleges in the sample require students to see an academic advisor.
- 14.64% of respondents were using Skype frequently or very frequently in their academic advising work.
- 40% of academic advising programs connected to schools charging less than $5,500 per year in annual tuition used Microsoft Teams frequently or very frequently in their current academic advising effort.
Data in the page report is broken out by size and type of institution, by tuition level, for public and private institutions, and enrolment level.
Table of Contents
1. THE QUESTIONNAIRE
2. PARTICIPANTS LIST
- Characteristics of the Sample
3. SUMMARY OF MAIN FINDINGS
- What is your best estimate of how many individual students sought the services of academic advising in each of the following periods?
- February to April 2019
- February to April 2020
- Does your college require all students to see an academic adviser?
- If so, has this requirement been relaxed, enhanced, or unchanged in the current largely online environment?
- Community colleges
- 4-year colleges
- MA/PHD Granting Colleges
- Research Universities
- About how much support to you feel that academic advising is receiving from your university administration after the inception of the coronavirus epidemic?
- Describe how you are working with retention and assessment officials to limit student loss during the pandemic.
- How many FTE professional positions are allocated to your office of academic advising?
- What was the overall budget (in US $) for the academic advising program in each of the following years?
- 2019-2020
- 2020-2021
- What is the outlook for salaries and benefits for the academic advising staff over the next year?
- For the fall semester 2020 which phrase best describes the likely personnel policies of your office?
- What percentage of academic advising staff do you believe will be primarily working from home in each of the following periods?
- Summer session 2020
- Fall semester of 2020
- Spring semester 2021
- What provisions are you making for social distancing for when more academic advising sessions are conducted face to face?
- If your college has a peer mentoring program how have you altered it to suit the needs of students during the pandemic?
- Approximately what percentage of the online academic advising sessions at your college with individual students are completed within the time frames below
- Less than 20 minutes
- 20 to 40 minutes
- 40+ to 60 minutes
- More than 60 minutes
- What percentage of academic advising sessions currently are given by each of the following?
- Students
- Faculty who also work in academic advisement
- Professional academic advisement counselors who work for the academic advising department
- What percentage of academic advising sessions conducted currently are online?
- How important are each of the following technologies for your current academic advising effort?
- WebEx
- Skype
- Zoom
- Panopto
- Microsoft Teams
- What has been the role of academic advising in keeping students informed about new choices that they may confront in the upcoming summer and fall semesters as a result of the pandemic?
- How do you evaluate the impact of the academic advising program on student retention?
- What are the key practices in developing a successful online academic advising program? How has your academic advising program contributed to better student retention at your college in the current environment?
- Advise your peers on information sources, benchmarks, or models for successfully operating academic advising online and in the likely upcoming online/physical classroom hybrid environment in the upcoming year.
List of Tables
Table 1 What is your best estimate of how many individual students sought the services of academic advising in each of the following periods
Table 1.1.1 What is your best estimate of how many individual students sought the services of academic advising in February to April 2019?
Table 1.1.2 What is your best estimate of how many individual students sought the services of academic advising in February to April 2019? Broken out by your college is public or private?
Table 1.1.3 What is your best estimate of how many individual students sought the services of academic advising in February to April 2019? Broken out by tuition, $
Table 1.1.4 What is your best estimate of how many individual students sought the services of academic advising in February to April 2019? Broken out by enrollment
Table 1.1.5 What is your best estimate of how many individual students sought the services of academic advising in February to April 2019? Broken out by Carnegie Class or type of college
Table 1.1.6 What is your best estimate of how many individual students sought the services of academic advising in February to April 2019? Broken out by an overall academic by program or sector/population specific program
Table 1.2.1 What is your best estimate of how many individual students sought the services of academic advising in February to April 2020?
Table 1.2.2 What is your best estimate of how many individual students sought the services of academic advising in February to April 2020? Broken out by your college is public or private?
Table 1.2.3 What is your best estimate of how many individual students sought the services of academic advising in February to April 2020? Broken out by tuition, $
Table 1.2.4 What is your best estimate of how many individual students sought the services of academic advising in February to April 2020? Broken out by enrollment
Table 1.2.5 What is your best estimate of how many individual students sought the services of academic advising in February to April 2020? Broken out by Carnegie Class or type of college
Table 1.2.6 What is your best estimate of how many individual students sought the services of academic advising in February to April 2020? Broken out by an overall academic by program or sector/population specific program
Table 2.1 Does your college require all students to see an academic adviser?
Table 2.2 Does your college require all students to see an academic adviser? Broken out by your college is public or private?
Table 2.3 Does your college require all students to see an academic adviser? Broken out by tuition, $
Table 2.4 Does your college require all students to see an academic adviser? Broken out by enrollment
Table 2.5 Does your college require all students to see an academic adviser? Broken out by Carnegie Class or type of college
Table 2.6 Does your college require all students to see an academic adviser? Broken out by an overall academic by program or sector/population specific program
If so, has this requirement been relaxed, enhanced, or unchanged in the current largely online environment? Broken out by Carnegie Class or type of college
Table 3.1 About how much support to you feel that academic advising is receiving from your university administration after the inception of the coronavirus epidemic?
Table 3.2 About how much support to you feel that academic advising is receiving from your university administration after the inception of the coronavirus epidemic? Broken out by your college is public or private?
Table 3.3 About how much support to you feel that academic advising is receiving from your university administration after the inception of the coronavirus epidemic? Broken out by tuition, $
Table 3.4 About how much support to you feel that academic advising is receiving from your university administration after the inception of the coronavirus epidemic? Broken out by enrollment
Table 3.5 About how much support to you feel that academic advising is receiving from your university administration after the inception of the coronavirus epidemic? Broken out by Carnegie Class or type of college
Table 3.6 About how much support to you feel that academic advising is receiving from your university administration after the inception of the coronavirus epidemic? Broken out by an overall academic by program or sector/population specific program
Describe how you are working with retention and assessment officials to limit student loss during the pandemic. Broken out by Carnegie Class or type of college
Table 4.1 How many FTE professional positions are allocated to your office of academic advising?
Table 4.2 How many FTE professional positions are allocated to your office of academic advising? Broken out by your college is public or private?
Table 4.3 How many FTE professional positions are allocated to your office of academic advising? Broken out by tuition, $
Table 4.4 How many FTE professional positions are allocated to your office of academic advising? Broken out by enrollment
Table 4.5 How many FTE professional positions are allocated to your office of academic advising? Broken out by Carnegie Class or type of college
Table 4.6 How many FTE professional positions are allocated to your office of academic advising? Broken out by an overall academic by program or sector/population specific program
Table 5 What was the overall budget (in US $) for the academic advising program in each of the following years?
Table 5.1.1 What was the overall budget (in US $) for the academic advising program in 2019-20?
Table 5.1.2 What was the overall budget (in US $) for the academic advising program in 2019-20? Broken out by your college is public or private?
Table 5.1.3 What was the overall budget (in US $) for the academic advising program in 2019-20? Broken out by tuition, $
Table 5.1.4 What was the overall budget (in US $) for the academic advising program in 2019-20? Broken out by enrollment
Table 5.1.5 What was the overall budget (in US $) for the academic advising program in 2019-20? Broken out by Carnegie Class or type of college
Table 5.1.6 What was the overall budget (in US $) for the academic advising program in 2019-20? Broken out by an overall academic by program or sector/population specific program
Table 5.2.1 What was the overall budget (in US $) for the academic advising program in 2020-21?
Table 5.2.2 What was the overall budget (in US $) for the academic advising program in 2020-21? Broken out by your college is public or private?
Table 5.2.3 What was the overall budget (in US $) for the academic advising program in 2020-21? Broken out by tuition, $
Table 5.2.4 What was the overall budget (in US $) for the academic advising program in 2020-21? Broken out by enrollment
Table 5.2.5 What was the overall budget (in US $) for the academic advising program in 2020-21? Broken out by Carnegie Class or type of college
Table 5.2.6 What was the overall budget (in US $) for the academic advising program in 2020-21? Broken out by an overall academic by program or sector/population specific program
Table 6.1 What is the outlook for salaries and benefits for the academic advising staff over the next year?
Table 6.2 What is the outlook for salaries and benefits for the academic advising staff over the next year? Broken out by your college is public or private?
Table 6.3 What is the outlook for salaries and benefits for the academic advising staff over the next year? Broken out by tuition, $
Table 6.4 What is the outlook for salaries and benefits for the academic advising staff over the next year? Broken out by enrollment
Table 6.5 What is the outlook for salaries and benefits for the academic advising staff over the next year? Broken out by Carnegie Class or type of college
Table 6.6 What is the outlook for salaries and benefits for the academic advising staff over the next year? Broken out by an overall academic by program or sector/population specific program
Table 7.1 For the fall semester 2020 which phrase best describes the likely personnel policies of your office?
Table 7.2 For the fall semester 2020 which phrase best describes the likely personnel policies of your office? Broken out by your college is public or private?
Table 7.3 For the fall semester 2020 which phrase best describes the likely personnel policies of your office? Broken out by tuition, $
Table 7.4 For the fall semester 2020 which phrase best describes the likely personnel policies of your office? Broken out by enrollment
Table 7.5 For the fall semester 2020 which phrase best describes the likely personnel policies of your office? Broken out by Carnegie Class or type of college
Table 7.6 For the fall semester 2020 which phrase best describes the likely personnel policies of your office? Broken out by an overall academic by program or sector/population specific program
Table 8 What percentage of academic advising staff do you believe will be primarily working from home in each of the following periods? (Give it your best current estimate)
Table 8.1.1 What percentage of academic advising staff do you believe will be primarily working from home in the summer session 2020?
Table 8.1.2 What percentage of academic advising staff do you believe will be primarily working from home in the summer session 2020? Broken out by your college is public or private?
Table 8.1.3 What percentage of academic advising staff do you believe will be primarily working from home in the summer session 2020? Broken out by tuition, $
Table 8.1.4 What percentage of academic advising staff do you believe will be primarily working from home in the summer session 2020? Broken out by enrollment
Table 8.1.5 What percentage of academic advising staff do you believe will be primarily working from home in the summer session 2020? Broken out by Carnegie Class or type of college
Table 8.1.6 What percentage of academic advising staff do you believe will be primarily working from home in the summer session 2020? Broken out by an overall academic by program or sector/population specific program
Table 8.2.1 What percentage of academic advising staff do you believe will be primarily working from home in the fall semester 2020?
Table 8.2.2 What percentage of academic advising staff do you believe will be primarily working from home in the fall semester 2020? Broken out by your college is public or private?
Table 8.2.3 What percentage of academic advising staff do you believe will be primarily working from home in the fall semester 2020? Broken out by tuition, $
Table 8.2.4 What percentage of academic advising staff do you believe will be primarily working from home in the fall semester 2020? Broken out by enrollment
Table 8.2.5 What percentage of academic advising staff do you believe will be primarily working from home in the fall semester 2020? Broken out by Carnegie Class or type of college
Table 8.2.6 What percentage of academic advising staff do you believe will be primarily working from home in the fall semester 2020? Broken out by an overall academic by program or sector/population specific program
Table 8.3.1 What percentage of academic advising staff do you believe will be primarily working from home in spring semester 2021?
Table 8.3.2 What percentage of academic advising staff do you believe will be primarily working from home in spring semester 2021? Broken out by your college is public or private?
Table 8.3.3 What percentage of academic advising staff do you believe will be primarily working from home in spring semester 2021? Broken out by tuition, $
Table 8.3.4 What percentage of academic advising staff do you believe will be primarily working from home in spring semester 2021? Broken out by enrollment
Table 8.3.5 What percentage of academic advising staff do you believe will be primarily working from home in spring semester 2021? Broken out by Carnegie Class or type of college
Table 8.3.6 What percentage of academic advising staff do you believe will be primarily working from home in spring semester 2021? Broken out by an overall academic by program or sector/population specific program
What provisions are you making for social distancing for when more academic advising sessions are conducted face to face? Broken out by Carnegie Class or type of college
If your college has a peer mentoring program how have you altered it to suit the needs of students during the pandemic? Broken out by Carnegie Class or type of college
Table 9 Approximately what percentage of the online academic advising sessions at your college with individual students are completed within the time frames below: (The total should add to 100%)
Table 9.1.1 Do online academic advising sessions at your college with individual students are less than 20 minutes?
Table 9.1.2 Do online academic advising sessions at your college with individual students are less than 20 minutes? Broken out by your college is public or private?
Table 9.1.3 Do online academic advising sessions at your college with individual students are less than 20 minutes? Broken out by tuition, $
Table 9.1.4 Do online academic advising sessions at your college with individual students are less than 20 minutes? Broken out by enrollment
Table 9.1.5 Do online academic advising sessions at your college with individual students are less than 20 minutes? Broken out by Carnegie Class or type of college
Table 9.1.6 Do online academic advising sessions at your college with individual students are less than 20 minutes? Broken out by an overall academic by program or sector/population specific program
Table 9.2.1 Do online academic advising sessions at your college with individual students are 20 to 40 minutes?
Table 9.2.2 Do online academic advising sessions at your college with individual students are 20 to 40 minutes? Broken out by your college is public or private?
Table 9.2.3 Do online academic advising sessions at your college with individual students are 20 to 40 minutes? Broken out by tuition, $
Table 9.2.4 Do online academic advising sessions at your college with individual students are 20 to 40 minutes? Broken out by enrollment
Table 9.2.5 Do online academic advising sessions at your college with individual students are 20 to 40 minutes? Broken out by Carnegie Class or type of college
Table 9.2.6 Do online academic advising sessions at your college with individual students are 20 to 40 minutes? Broken out by an overall academic by program or sector/population specific program
Table 9.3.1 Do online academic advising sessions at your college with individual students are 40+ to 60 minutes?
Table 9.3.2 Do online academic advising sessions at your college with individual students are 40+ to 60 minutes? Broken out by your college is public or private?
Table 9.3.3 Do online academic advising sessions at your college with individual students are 40+ to 60 minutes? Broken out by tuition, $
Table 9.3.4 Do online academic advising sessions at your college with individual students are 40+ to 60 minutes? Broken out by enrollment
Table 9.3.5 Do online academic advising sessions at your college with individual students are 40+ to 60 minutes? Broken out by Carnegie Class or type of college
Table 9.3.6 Do online academic advising sessions at your college with individual students are 40+ to 60 minutes? Broken out by an overall academic by program or sector/population specific program
Table 9.4.1 Do online academic advising sessions at your college with individual students for more than 60 minutes?
Table 9.4.2 Do online academic advising sessions at your college with individual students for more than 60 minutes? Broken out by your college is public or private?
Table 9.4.3 Do online academic advising sessions at your college with individual students for more than 60 minutes? Broken out by tuition, $
Table 9.4.4 Do online academic advising sessions at your college with individual students for more than 60 minutes? Broken out by enrollment
Table 9.4.5 Do online academic advising sessions at your college with individual students for more than 60 minutes? Broken out by Carnegie Class or type of college
Table 9.4.6 Do online academic advising sessions at your college with individual students for more than 60 minutes? Broken out by an overall academic by program or sector/population specific program
Table 10 What percentage of academic advising sessions currently are given by each of the following:
Table 10.1.1 What percentage of academic advising sessions currently are given by students?
Table 10.1.2 What percentage of academic advising sessions currently are given by students? Broken out by your college is public or private?
Table 10.1.3 What percentage of academic advising sessions currently are given by students? Broken out by tuition, $
Table 10.1.4 What percentage of academic advising sessions currently are given by students? Broken out by enrollment
Table 10.1.5 What percentage of academic advising sessions currently are given by students? Broken out by Carnegie Class or type of college
Table 10.1.6 What percentage of academic advising sessions currently are given by students? Broken out by an overall academic by program or sector/population specific program
Table 10.2.1 What percentage of academic advising sessions currently are given by faculty who also work in academic advisement?
Table 10.2.2 What percentage of academic advising sessions currently are given by faculty who also work in academic advisement? Broken out by your college is public or private?
Table 10.2.3 What percentage of academic advising sessions currently are given by faculty who also work in academic advisement? Broken out by tuition, $
Table 10.2.4 What percentage of academic advising sessions currently are given by faculty who also work in academic advisement? Broken out by enrollment
Table 10.2.5 What percentage of academic advising sessions currently are given by faculty who also work in academic advisement? Broken out by Carnegie Class or type of college
Table 10.2.6 What percentage of academic advising sessions currently are given by faculty who also work in academic advisement? Broken out by an overall academic by program or sector/population specific program
Table 10.3.1 What percentage of academic advising sessions currently are given by professional academic advisement counselors who work for the academic advising department?
Table 10.3.2 What percentage of academic advising sessions currently are given by professional academic advisement counselors who work for the academic advising department? Broken out by your college is public or private?
Table 10.3.3 What percentage of academic advising sessions currently are given by professional academic advisement counselors who work for the academic advising department? Broken out by tuition, $
Table 10.3.4 What percentage of academic advising sessions currently are given by professional academic advisement counselors who work for the academic advising department? Broken out by enrollment
Table 10.3.5 What percentage of academic advising sessions currently are given by professional academic advisement counselors who work for the academic advising department? Broken out by Carnegie Class or type of college
Table 10.3.6 What percentage of academic advising sessions currently are given by professional academic advisement counselors who work for the academic advising department? Broken out by an overall academic by program or sector/population specific program
Table 11.1 What percentage of academic advising sessions conducted currently are online?
Table 11.2 What percentage of academic advising sessions conducted currently are online? Broken out by your college is public or private?
Table 11.3 What percentage of academic advising sessions conducted currently are online? Broken out by tuition, $
Table 11.4 What percentage of academic advising sessions conducted currently are online? Broken out by enrollment
Table 11.5 What percentage of academic advising sessions conducted currently are online? Broken out by Carnegie Class or type of college
Table 11.6 What percentage of academic advising sessions conducted currently are online? Broken out by an overall academic by program or sector/population specific program
Table 12 How important are each of the following technologies for your current academic advising effort?
Table 12.1.1 How important is WebEx for your current academic advising effort?
Table 12.1.2 How important is WebEx for your current academic advising effort? Broken out by your college is public or private?
Table 12.1.3 How important is WebEx for your current academic advising effort? Broken out by tuition, $
Table 12.1.4 How important is WebEx for your current academic advising effort? Broken out by enrollment
Table 12.1.5 How important is WebEx for your current academic advising effort? Broken out by Carnegie Class or type of college
Table 12.1.6 How important is WebEx for your current academic advising effort? Broken out by an overall academic by program or sector/population specific program
Table 12.2.1 How important is Skype for your current academic advising effort?
Table 12.2.2 How important is Skype for your current academic advising effort? Broken out by your college is public or private?
Table 12.2.3 How important is Skype for your current academic advising effort? Broken out by tuition, $
Table 12.2.4 How important is Skype for your current academic advising effort? Broken out by enrollment
Table 12.2.5 How important is Skype for your current academic advising effort? Broken out by Carnegie Class or type of college
Table 12.2.6 How important is Skype for your current academic advising effort? Broken out by an overall academic by program or sector/population specific program
Table 12.3.1 How important is Zoom for your current academic advising effort?
Table 12.3.2 How important is Zoom for your current academic advising effort? Broken out by your college is public or private?
Table 12.3.3 How important is Zoom for your current academic advising effort? Broken out by tuition, $
Table 12.3.4 How important is Zoom for your current academic advising effort? Broken out by enrollment
Table 12.3.5 How important is Zoom for your current academic advising effort? Broken out by Carnegie Class or type of college
Table 12.3.6 How important is Zoom for your current academic advising effort? Broken out by an overall academic by program or sector/population specific program
Table 12.4.1 How important is Panopto for your current academic advising effort?
Table 12.4.2 How important is Panopto for your current academic advising effort? Broken out by your college is public or private?
Table 12.4.3 How important is Panopto for your current academic advising effort? Broken out by tuition, $
Table 12.4.4 How important is Panopto for your current academic advising effort? Broken out by enrollment
Table 12.4.5 How important is Panopto for your current academic advising effort? Broken out by Carnegie Class or type of college
Table 12.4.6 How important is Panopto for your current academic advising effort? Broken out by an overall academic by program or sector/population specific program
Table 12.5.1 How important is Microsoft Teams for your current academic advising effort?
Table 12.5.2 How important is Microsoft Teams for your current academic advising effort? Broken out by your college is public or private?
Table 12.5.3 How important is Microsoft Teams for your current academic advising effort? Broken out by tuition, $
Table 12.5.4 How important is Microsoft Teams for your current academic advising effort? Broken out by enrollment
Table 12.5.5 How important is Microsoft Teams for your current academic advising effort? Broken out by Carnegie Class or type of college
Table 12.5.6 How important is Microsoft Teams for your current academic advising effort? Broken out by an overall academic by program or sector/population specific program
What has been the role of academic advising in keeping students informed about new choices that they may confront in the upcoming summer and fall semesters as a result of the pandemic? Broken out by Carnegie Class or type of college
How do you evaluate the impact of the academic advising program on student retention? Broken out by Carnegie Class or type of college
What are the key practices in developing a successful online academic advising program? How has your academic advising program contributed to better student retention at your college in the current environment? Broken out by Carnegie Class or type of college
Advise your peers on information sources, benchmarks or models for successfully operating academic advising online and in the likely upcoming online/physical classroom hybrid environment in the upcoming year. Broken out by Carnegie Class or type of college
Samples
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Sources / Contributors
- Agnes Scott College
- Amherst College
- Antioch College
- Benedictine University
- College of Arts and Sciences
- College of Liberal Arts and Human Sciences, Virginia Tech
- Crowder College
- CVCC
- Dominican University
- Emory Law
- Florida Atlantic University
- Fort Lewis College
- Frostburg State University
- Hamline University
- Humboldt State University
- Jacksonville College
- Marian University
- Morehead State University
- Morgan State University
- NC State University
- Northern State University
- Prairie State College
- Prince George's Community College
- Queens University of Charlotte
- Sacred Heart University
- San Diego State University
- San Jose State University
- Springfield Technical Community College
- St Joseph's College
- St. Petersburg College
- Tacoma Community College
- Terra State Community College
- The College of New Jersey
- University at Buffalo (SUNY)
- University at Buffalo School of Architecture and Planning
- University of Hartford
- University of Utah
- University of Virginia
- Ventura College
- Wheaton College
Methodology
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