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Global Cloud Telephony Service Market by Network Type (Public Switched Telephone Networks (PSTNs) v/s Voice over Internet Protocol (VoIP)), by Deployment Mode, by Organization Size, by Application, by End User Industry, by Company, by Region, Forecast & Opportunities, 2025

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  • June 2020
  • Region: Global
  • TechSci Research
  • ID: 5105796
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The Global Cloud Telephony Service Market is expected to grow at a formidable rate of around 10% during the forecast period. The Global Cloud Telephony Service Market is driven by the shift in telecommunication companies to IP networks. Additionally, benefits such as cost effectiveness, call reports & call tracking options, user friendly interface, availability of virtual number service, among others associated with cloud telephony services are further expected to propel the market through 2025. Furthermore, ongoing technological advancements and new product launches by the major players operating in the market is expected to create lucrative opportunities for the market growth over the next few years. However, data security and privacy concerns can hamper the market growth during the forecast period. Also, the sudden outbreak of pandemic COVID-19 has made the world work under remote conditions and restrictions. This has increased the susceptibility of organizations and their important data to cyber threats, malwares, ransomwares and data breaches & theft thereby negatively impacting the market growth through 2025.

The Global Cloud Telephony Service Market is segmented based on network type, deployment mode, organization size, application, end-user industry, company and region. Based on deployment mode, the market can be bifurcated into on-premise and cloud. The cloud segment is expected to dominate the market during the forecast period on account of the benefits associated with cloud such as affordability, scalability, flexibility, 24/7 availability, large storage space, auto-update feature, among others.

Regionally, the Global Cloud Telephony Service Market has been segmented into various regions including Asia-Pacific, North America, South America, Europe, and Middle East & Africa. Among these regions, North America is expected to dominate the overall cloud telephony service market owing to the well-established IT infrastructure in the region. Additionally, the presence of major players operating in the market further drives the growth of the market in the region.

The major players operating in the cloud telephony service market Nextiva, Vox Telecom, AVOXI, 8x8, Inc., BroadSoft, DIALPAD, Cisco Systems, Inc., Go 2 Market India Pvt. Ltd., Exotel Techcom Pvt. Ltd., LeadNXT, Knowlarity Communications Pvt. Ltd and others. Major companies are developing advanced technologies and launching new services to stay competitive in the market. Other competitive strategies include mergers & acquisitions and new service developments.

Years considered for this report:
  • Historical Years: 2015-2018
  • Base Year: 2019
  • Estimated Year: 2020
  • Forecast Period: 2021–2025

Objective of the Study:
  • To analyze and estimate the market size of the Global Cloud Telephony Service Market from 2015 to 2018.
  • To estimate and forecast the market size of the Global Cloud Telephony Service Market from 2019 to 2025 and growth rate until 2025.
  • To classify and forecast the Global Cloud Telephony Service Market based on network type, deployment mode, organization size, application, end-user industry, company and regional distribution.
  • To identify dominant region or segment in the Global Cloud Telephony Service Market.
  • To identify drivers and challenges for the Global Cloud Telephony Service Market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in the Global Cloud Telephony Service Market.
  • To identify and analyze the profile of leading players operating in the Global Cloud Telephony Service Market.
  • To identify key sustainable strategies adopted by market players in the Global Cloud Telephony Service Market.

The author performed both primary as well as exhaustive secondary research for this study. Initially, the author sourced a list of service providers across the globe. Subsequently, researchers conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, the author could include the service providers which could not be identified due to the limitations of secondary research. The author analyzed the service providers, distribution channels and presence of all major players across the globe.

The author calculated the market size of the Global Cloud Telephony Service Market by using a bottom-up approach, wherein the data for various end-user segments was recorded and forecast for the future years. Researchers sourced these values from the industry experts and company representatives and externally validated through analyzing historical data of these product types and applications for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied.

Key Target Audience:
  • Cloud telephony service provider companies
  • Market research and consulting firms
  • Government bodies such as regulating authorities and policy makers
  • Organizations, forums and alliances related to cloud telephony service

The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, suppliers and partners, end-users, etc., besides allowing them in strategizing investments and capitalizing on the market opportunities.

Report Scope:
In this report, the Global Cloud Telephony Service Market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

Global Cloud Telephony Service Market, By Network Type:
  • Public Switched Telephone Networks (PSTNs)
  • Voice over Internet Protocol (VoIP)

Global Cloud Telephony Service Market, By Deployment Mode:
  • On-Premise
  • Cloud

Global Cloud Telephony Service Market, By Organization Size:
  • Large Enterprises
  • SMEs

Global Cloud Telephony Service Market, By Application:
  • Conferencing
  • Multi-level IVR
  • Sales & Marketing
  • Customer Relationship Management (CRM)
  • Others

Global Cloud Telephony Service Market, By End-User Industry:
  • BFSI
  • IT & Telecom
  • Defence
  • Education
  • Media & Entertainment
  • Retail
  • Healthcare
  • Others

Global Cloud Telephony Service Market, By Region:
  • North America
  • United States
  • Canada
  • Mexico
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Asia-Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE
  • Kuwait
  • South America
  • Brazil
  • Argentina
  • Colombia

Competitive Landscape
Company Profiles: Detailed analysis of the major companies present in the Global Cloud Telephony Service Market.

Available Customizations:
With the given market data, the author offers customizations according to a client’s specific needs.

Table of Contents

1. Product Overview2. Research Methodology3. Impact of COVID-19 on Global Cloud Telephony Service Market4. Executive Summary5. Voice of Customer
6. Global Cloud Telephony Service Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Network Type (Public Switched Telephone Networks (PSTNs) v/s Voice over Internet Protocol (VoIP))
6.2.2. By Deployment Mode (Hosted v/s Cloud)
6.2.3. By Organization Size (Large Enterprises v/s SMEs)
6.2.4. By Application (Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM), Others)
6.2.5. By End User Industry (BFSI, IT & Telecom, Defence, Education, Media & Entertainment, Retail, Healthcare, Others)
6.2.6. By Company (2019)
6.2.7. By Region
6.3. Product Market Map
7. Asia-Pacific Cloud Telephony Service Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Network Type
7.2.2. By Deployment Mode
7.2.3. By Organization Size
7.2.4. By Application
7.2.5. By End User Industry
7.2.6. By Country
7.3. Asia-Pacific: Country Analysis
7.3.1. China Cloud Telephony Service Market Outlook
7.3.1.1. Market Size & Forecast
7.3.1.1.1. By Value
7.3.1.2. Market Share & Forecast
7.3.1.2.1. By Network Type
7.3.1.2.2. By Deployment Mode
7.3.1.2.3. By Organization Size
7.3.1.2.4. By Application
7.3.1.2.5. By End User Industry
7.3.2. India Cloud Telephony Service Market Outlook
7.3.2.1. Market Size & Forecast
7.3.2.1.1. By Value
7.3.2.2. Market Share & Forecast
7.3.2.2.1. By Network Type
7.3.2.2.2. By Deployment Mode
7.3.2.2.3. By Organization Size
7.3.2.2.4. By Application
7.3.2.2.5. By End User Industry
7.3.3. Australia Cloud Telephony Service Market Outlook
7.3.3.1. Market Size & Forecast
7.3.3.1.1. By Value
7.3.3.2. Market Share & Forecast
7.3.3.2.1. By Network Type
7.3.3.2.2. By Deployment Mode
7.3.3.2.3. By Organization Size
7.3.3.2.4. By Application
7.3.3.2.5. By End User Industry
7.3.4. Japan Cloud Telephony Service Market Outlook
7.3.4.1. Market Size & Forecast
7.3.4.1.1. By Value
7.3.4.2. Market Share & Forecast
7.3.4.2.1. By Network Type
7.3.4.2.2. By Deployment Mode
7.3.4.2.3. By Organization Size
7.3.4.2.4. By Application
7.3.4.2.5. By End User Industry
7.3.5. South Korea Cloud Telephony Service Market Outlook
7.3.5.1. Market Size & Forecast
7.3.5.1.1. By Value
7.3.5.2. Market Share & Forecast
7.3.5.2.1. By Network Type
7.3.5.2.2. By Deployment Mode
7.3.5.2.3. By Organization Size
7.3.5.2.4. By Application
7.3.5.2.5. By End User Industry
8. Europe Cloud Telephony Service Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Network Type
8.2.2. By Deployment Mode
8.2.3. By Organization Size
8.2.4. By Application
8.2.5. By End User Industry
8.2.6. By Country
8.3. Europe: Country Analysis
8.3.1. France Cloud Telephony Service Market Outlook
8.3.1.1. Market Size & Forecast
8.3.1.1.1. By Value
8.3.1.2. Market Share & Forecast
8.3.1.2.1. By Network Type
8.3.1.2.2. By Deployment Mode
8.3.1.2.3. By Organization Size
8.3.1.2.4. By Application
8.3.1.2.5. By End User Industry
8.3.2. Germany Cloud Telephony Service Market Outlook
8.3.2.1. Market Size & Forecast
8.3.2.1.1. By Value
8.3.2.2. Market Share & Forecast
8.3.2.2.1. By Network Type
8.3.2.2.2. By Deployment Mode
8.3.2.2.3. By Organization Size
8.3.2.2.4. By Application
8.3.2.2.5. By End User Industry
8.3.3. United Kingdom Cloud Telephony Service Market Outlook
8.3.3.1. Market Size & Forecast
8.3.3.1.1. By Value
8.3.3.2. Market Share & Forecast
8.3.3.2.1. By Network Type
8.3.3.2.2. By Deployment Mode
8.3.3.2.3. By Organization Size
8.3.3.2.4. By Application
8.3.3.2.5. By End User Industry
8.3.4. Italy Cloud Telephony Service Market Outlook
8.3.4.1. Market Size & Forecast
8.3.4.1.1. By Value
8.3.4.2. Market Share & Forecast
8.3.4.2.1. By Network Type
8.3.4.2.2. By Deployment Mode
8.3.4.2.3. By Organization Size
8.3.4.2.4. By Application
8.3.4.2.5. By End User Industry
8.3.5. Spain Cloud Telephony Service Market Outlook
8.3.5.1. Market Size & Forecast
8.3.5.1.1. By Value
8.3.5.2. Market Share & Forecast
8.3.5.2.1. By Network Type
8.3.5.2.2. By Deployment Mode
8.3.5.2.3. By Organization Size
8.3.5.2.4. By Application
8.3.5.2.5. By End User Industry
9. North America Cloud Telephony Service Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Network Type
9.2.2. By Deployment Mode
9.2.3. By Organization Size
9.2.4. By Application
9.2.5. By End User Industry
9.2.6. By Country
9.3. North America: Country Analysis
9.3.1. United States Cloud Telephony Service Market Outlook
9.3.1.1. Market Size & Forecast
9.3.1.1.1. By Value
9.3.1.2. Market Share & Forecast
9.3.1.2.1. By Network Type
9.3.1.2.2. By Deployment Mode
9.3.1.2.3. By Organization Size
9.3.1.2.4. By Application
9.3.1.2.5. By End User Industry
9.3.2. Mexico Cloud Telephony Service Market Outlook
9.3.2.1. Market Size & Forecast
9.3.2.1.1. By Value
9.3.2.2. Market Share & Forecast
9.3.2.2.1. By Network Type
9.3.2.2.2. By Deployment Mode
9.3.2.2.3. By Organization Size
9.3.2.2.4. By Application
9.3.2.2.5. By End User Industry
9.3.3. Canada Cloud Telephony Service Market Outlook
9.3.3.1. Market Size & Forecast
9.3.3.1.1. By Value
9.3.3.2. Market Share & Forecast
9.3.3.2.1. By Network Type
9.3.3.2.2. By Deployment Mode
9.3.3.2.3. By Organization Size
9.3.3.2.4. By Application
9.3.3.2.5. By End User Industry
10. South America Cloud Telephony Service Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Network Type
10.2.2. By Deployment Mode
10.2.3. By Organization Size
10.2.4. By Application
10.2.5. By End User Industry
10.2.6. By Country
10.3. South America: Country Analysis
10.3.1. Brazil Cloud Telephony Service Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1. By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1. By Network Type
10.3.1.2.2. By Deployment Mode
10.3.1.2.3. By Organization Size
10.3.1.2.4. By Application
10.3.1.2.5. By End User Industry
10.3.2. Argentina Cloud Telephony Service Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1. By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1. By Network Type
10.3.2.2.2. By Deployment Mode
10.3.2.2.3. By Organization Size
10.3.2.2.4. By Application
10.3.2.2.5. By End User Industry
10.3.3. Colombia Cloud Telephony Service Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1. By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1. By Network Type
10.3.3.2.2. By Deployment Mode
10.3.3.2.3. By Organization Size
10.3.3.2.4. By Application
10.3.3.2.5. By End User Industry
11. Middle East and Africa Cloud Telephony Service Market Outlook
11.1. Market Size & Forecast
11.1.1. By Value
11.2. Market Share & Forecast
11.2.1. By Network Type
11.2.2. By Deployment Mode
11.2.3. By Organization Size
11.2.4. By Application
11.2.5. By End User Industry
11.2.6. By Country
11.3. MEA: Country Analysis
11.3.1. South Africa Cloud Telephony Service Market Outlook
11.3.1.1. Market Size & Forecast
11.3.1.1.1. By Value
11.3.1.2. Market Share & Forecast
11.3.1.2.1. By Network Type
11.3.1.2.2. By Deployment Mode
11.3.1.2.3. By Organization Size
11.3.1.2.4. By Application
11.3.1.2.5. By End User Industry
11.3.2. Saudi Arabia Cloud Telephony Service Market Outlook
11.3.2.1. Market Size & Forecast
11.3.2.1.1. By Value
11.3.2.2. Market Share & Forecast
11.3.2.2.1. By Network Type
11.3.2.2.2. By Deployment Mode
11.3.2.2.3. By Organization Size
11.3.2.2.4. By Application
11.3.2.2.5. By End User Industry
11.3.3. UAE Cloud Telephony Service Market Outlook
11.3.3.1. Market Size & Forecast
11.3.3.1.1. By Value
11.3.3.2. Market Share & Forecast
11.3.3.2.1. By Network Type
11.3.3.2.2. By Deployment Mode
11.3.3.2.3. By Organization Size
11.3.3.2.4. By Application
11.3.3.2.5. By End User Industry
11.3.4. Kuwait Cloud Telephony Service Market Outlook
11.3.4.1. Market Size & Forecast
11.3.4.1.1. By Value
11.3.4.2. Market Share & Forecast
11.3.4.2.1. By Network Type
11.3.4.2.2. By Deployment Mode
11.3.4.2.3. By Organization Size
11.3.4.2.4. By Application
11.3.4.2.5. By End User Industry
12. Market Dynamics
12.1. Drivers
12.2. Challenges
13. Market Trends & Developments
14. Competitive Landscape
14.1. Nextiva
14.2. Vox Telecom Limited
14.3. AVOXI, Inc.
14.4. 8x8, Inc.
14.5. BroadSoft, Inc.
14.6. DIALPAD
14.7. Cisco Systems, Inc.
14.8. Go 2 Market India Pvt. Ltd.
14.9. Exotel Techcom Pvt. Ltd.
14.10. LeadNXT
14.11. Knowlarity Communications Pvt. Ltd
15. Strategic Recommendations16. About the Author & Disclaimer

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Nextiva
  • Vox Telecom Limited
  • AVOXI, Inc.
  • 8x8, Inc.
  • BroadSoft, Inc.
  • DIALPAD
  • Cisco Systems, Inc.
  • Go 2 Market India Pvt. Ltd.
  • Exotel Techcom Pvt. Ltd.
  • LeadNXT
  • Knowlarity Communications Pvt. Ltd

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