+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

PRINTER FRIENDLY

North America B2C E-Commerce and Payment Market 2020 and COVID-19's Impact

  • ID: 5118507
  • Report
  • June 2020
  • Region: North America
  • 96 Pages
  • yStats GmbH & Co. KG
1 of 5
B2C E-Commerce’s Share of Retail Sales in the U.S. and Canada Boosted by the Outbreak

FEATURED COMPANIES

  • Amazon.com Inc
  • Best Buy Co Inc
  • Canadian Tire Corp Ltd
  • eBay Inc
  • Etsy Inc
  • PayPal Holdings Inc
  • MORE

North America’s online retail sales to see strong growth in 2020

Due to a surge in online shopping activity during the COVID-19 outbreak in the U.S. and Canada, B2C E-Commerce sales in both countries are projected to see major growth in 2020, according to projections cited in the report. As brick-and-mortar sales fell during the lockdown months of March and April, E-Commerce’s share of total retail sales set new records, adding several percentage points in the U.S. and doubling in Canada. The product categories seeing the highest rates of online growth were food and groceries, health and beauty, hygiene items, and others.

Credit card payments used the most during the pandemic

The top payment method used by North American shoppers when buying online during the pandemic was a credit card. Other popular payment means included debit cards and digital wallets like PayPal. Fraud related to online shopping remained a major issue, with over 10,000 cases reported in the U.S. since the beginning of the year. When buying in-store, consumers tried out new payment methods, such as contactless cards and mobile wallets, encouraged by social distancing measures and the avoidance of cash during COVID-19.

Top E-Commerce retailers in the U.S. and Canada amid COVID-19

The leading destination of both Canadian and U.S. online shoppers during the pandemic outbreak was Amazon. The company is projected to increase its share of the U.S. B2C E-Commerce market to more than one-third in 2020, with Walmart in a distant second. Walmart’s online sales recorded impressive growth during the lockdown months. Similarly, Canadian Tire noticed a spike in E-Commerce orders in Canada. The two retailers ramped up their omnichannel efforts to continue to serve their customers during the pandemic both in-store and online.

Report Coverage

The report covers the impact of the coronavirus (COVID-19) pandemic on B2C E-Commerce and online payments in North America, including Canada and the USA.

Report Structure

  • A global chapter opens the report summarizing the effects of COVID-19 on global B2C E-Commerce, B2B E-Commerce, digital payments, and selected online verticals - travel, airlines, food delivery, fashion, luxury, education, and gaming.
  • The rest of the report is divided by regions. The regions are presented in the descending order of B2C E-Commerce sales. In each region, regional information
  • is included first, followed by country chapters, where available.
  • Depending on data availability, the following types of information were included: data concerning the increase or decrease in online sales and orders (total or for selected product categories, such as FMCG); consumer surveys indicating a shift in consumer shopping behavior due to the outbreak of COVID-19 or its consequences such as lockdowns and quarantine regimes; retailer and E-Commerce merchant surveys concerning the impact of the coronavirus on their businesses.
  • The report starts with an overview of the regional E-Commerce market and international comparisons in terms of criteria relevant to B2C E-Commerce, such as
  • sales, E-Commerce sales. The rest of the report is divided into country chapters, presented in the descending order of retail E-Commerce sales.
  • Each country description starts with an overview of the market, highlighting the overall impact of COVID-19 on B2C E-Commerce development in the respective countries. Next, the “Sales & Shares” section covers the development of B2C E-Commerce and total retail sales during the outbreak and contains forecasts for post-COVID-19 B2C E-Commerce sales growth. In the “Users & Shoppers” section, information about the pandemic’s impact on online shoppers’ behavior, such as changes in the frequency of buying online compared to in-store. Afterwards, the section “Products & Verticals” shows the leading product categories purchased online during the pandemic and COVID-19’s impact on selected online verticals such as travel, fashion, gaming, streaming, and food delivery. The “Trends” section highlights the implications of the outbreak on the development of online shopping trends, such as M-Commerce, omnichannel, and cross-border. The next section, “Payment”, covers the payment methods most used by online shoppers when buying during the outbreak, and the impact of the pandemic on online and mobile payments.  Furthermore, the “Delivery” section covers information related to delivery in B2C E-Commerce and its development during COVID19. Finally, the “Players” section includes information about the impact of the Coronavirus on the leading  B2C E-Commerce companies.
  • Due to varying data availability, not all the mentioned topics were included for each of the countries covered.

Please note: For this report, the purchase of an Enterprise license allows up to ten worldwide users of an organization access to the report

Note: Product cover images may vary from those shown
2 of 5

FEATURED COMPANIES

  • Amazon.com Inc
  • Best Buy Co Inc
  • Canadian Tire Corp Ltd
  • eBay Inc
  • Etsy Inc
  • PayPal Holdings Inc
  • MORE

1. Management Summary

2. Regional Development

  • Retail E-Commerce Sales Worldwide, by Region, incl. North America, in USD billion, 2020f
  • Total Retail Sales Value Loss Worldwide, by Region incl. North America, in USD billion, 2020f Compared to 2019
  • E-Commerce Share of Total Retail Sales in North America, by Country, in %, 2019-2022f
  • Selected Omnichannel Shopping Activities Conducted By Internet Users in North America Since The COVID-19 Outbreak, in % of Internet Users, April 2020

3. USA
3.1. Overview

  • COVID-19 Impact on B2C E-Commerce Sales, June 2020

3.2. Impact on B2C E-Commerce Sales & Shares

  • Total Adjusted Retail Sales and E-Commerce Sales, in USD million, E-Commerce Share of Total Retail Sales, in %, and Change from Same Quarter a Year Ago, in %, Q1 2018 - Q1 2020
  • Total Adjusted Retail Sales, in USD million, by Kind of Business, incl. Non-Store Retailers, and Change from 2019, in %, March 2020-May 2020  
  • Consumer Spending Forecast, incl. Real Consumer Spending Change, by Type of Goods, Net Household Wealth, Unemployment Rate, and Consumer Price Index, 2019 - 2025f
  • Total Retail Sales Growth Forecast, by Pre-COVID-19 and COVID-19 Forecasts, 2019 - 2022f
  • Total Retail Sales, in USD billion, and Year-on-Year Change, in %, 2018 - 2022f
  • Retail E-Commerce Sales Growth Forecast, by Pre-COVID-19 and COVID-19 Forecasts, 2019 - 2022f
  • Retail E-Commerce Sales, in USD billion, and Year-on-Year Change, in %, 2018 - 2022f
  • E-Commerce Share of Total Sales Forecast, by Pre-COVID-19 and COVID-19 Forecasts, 2019 - 2022f

3.3. Impact on Online Shoppers

  • Share of Consumers Shopping Online More Frequently as A Result of The Coronavirus Outbreak, in %, March 2020
  • Breakdown of Changes in Online Shopping Due To The COVID-19 Outbreak, March 2020 & April 2020
  • Change in Online and In-Store Shopping Following COVID-19, in % of Consumers, by Generation, June 2020
  • Share of Consumers Planning to Purchase Essential Goods Online After COVID-19, by Generation, in %, May 2020
  • Breakdown of Expected Increase/Decrease in Online Shopping Post-COVID-19 Compared to Before, by Grocery and Non-Grocery, in % of Consumers, April/May 2020

3.4. Impact on B2C E-Commerce Product Segments & Online Verticals

  • Product Categories Purchased Online During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • Top 2 Product Categories by Retail E-Commerce Sales Growth Amid COVID-19, in %, by Pre-COVID-19 Forecast and COVID-19 Forecast, in %, 2020f vs. 2019
  • Share of Adults Purchasing Selected Product Categories Online, by Before COVID-19 and After COVID-19, in %, June 2020
  • Net Purchase Intent During Coronavirus Pandemic Over the Next Two Weeks, By Selected Categories, By Online And In-Store, in Percentage Points, March 30 – April 5, 2020
  • Overview of COVID-19 Impact on Digital Gaming and OTT Services, June 2020
  • Overview of COVID-19 Impact on Fashion & Food Delivery, June 2020
  • Overview of COVID-19 Impact on Online Groceries, June 2020, and Share of Consumers Purchased Groceries Online, in %, March 2020
  • Selected Digital Activities Conducted More Often Or Tried For the First Time Since the COVID-19 Outbreak, in % of Adults, June 2020
  • Share of Adults Who Plan Increase or Decrease Their Use of Selected Activities, incl. Shopping Online for Groceries and Non-Groceries After COVID-19 Compared to Before, in %, June 2020
  • Share of Adults Who Just Started Using or Are Using Selected Food Delivery Offers More Following The Outbreak, in %, June 2020
  • Expected Change in Preference for Food Services Due to COVID-19 Outbreak, in % of Consumers, Week Ending March 6 & Week Ending March 13, 2020
  • Breakdown of Changes in Online Food Shopping Behaviors Due to Coronavirus Pandemic, in % of Grocery Shoppers, March 2020
  • Change in Number of Downloads of Selected Grocery Delivery Apps, in %, Mid-March 2020 Compared to February 2020
  • Overview of COVID-19 Impact on Online Travel, June 2020 and Online Travel Sales, 2018-2022f

3.5. Impact on Cross-Border & Omnichannel Shopping

  • Overview of Changes in Cross-Border Online Shopping During COVID-19, April 2020
  • Change in Usage of Selected Omnichannel and Contactless Shopping Methods Since COVID-19, in % of Consumers, May 2020

3.6. Impact on Online Payment

  • E-Commerce Payment Methods Most Used And Used For The First Time During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • COVID-19-Related Fraud Losses, in USD million, and Number of Reported Cases, by Top 5 Complaint Categories and Total, January 1 - June 8, 2020
  • Payment Methods In The COVID-19-Related Fraud, incl. Losses, in USD million, and Number of Reported Cases, January 1 - June 8, 2020
  • Precautions Taken by Consumers Due To COVID-19 When Shopping In-Store, in % of Consumers, March 2020
  • Perceived Importance of the Contactless Feature in Credit Cards, in % of Consumers, by Pre COVID-19 and on March 3, 2020
  • Consumers Who Tried Contactless Payments for the First Time During The Pandemic, in % of All Consumers, and Consumers Who Would Keep Using Contactless Payments After The Pandemic, in % of First-Time Users, March 2020  
  • Share of SMBs Seeing an Increase in Contactless Payments Since the COVID-19 Pandemic, in %, March 2020

3.7. Impact on B2C E-Commerce Delivery

  • COVID-19 Impact on E-Commerce Delivery, June 2020, and Share of Adults Who Used Contactless Delivery, by Generation, in %, May 2020
  • Top 3 E-Commerce Delivery Methods Used Since The COVID-19 Outbreak, in % of Online Shoppers, May 2020
  • Share of Online Shoppers Willing to Give Retailers More Time to Deliver Items, in %, April 2020

3.8. Impact on B2C E-Commerce Players

  • COVID-19 Impact on Top 2 B2C E-Commerce Companies, June 2020
  • Online Merchants Purchased From During COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • Top 10 Retailers by E-Commerce Market Share, in %, 2020f (Post-COVID Forecast)
  • Share of Adults Who Shopped on a New Website Since COVID-19, by Basics and Non-Basics, and Who Intend to Continue, in %, June 2020

4. Canada
4.1. Overview

  • COVID-19 Impact on B2C E-Commerce Sales, June 2020

4.2. Impact on B2C E-Commerce Sales & Share

  • Total Retail Sales, in CAD billion, Retail E-Commerce Sales, in CAD billion, and Year-on-Year Change, December 2019 - April 2020
  • E-Commerce Share of Total Retail Sales, in %, December 2019 - April 2020
  • Retail E-Commerce Sales, in CAD billion, and Year-on-Year Change, in %, 2018 - 2022f
  • E-Commerce Share of Retail Sales, in %, 2019 - 2024f

4.3. Impact on B2C E-Commerce Products & Online Verticals

  • B2C E-Commerce Sales Growth in Selected Segments, in %, During March 11 - May 3, 2020, Compared to The Same Period in 2019
  • Breakdown of Change in Frequency of Ordering Home Food Delivery Since The Outbreak, in % of Internet Users, April 2020

4.4. Impact on M-Commerce & Cross-Border Shopping

  • M-Commerce Share of Retail E-Commerce Sales, in %, 2019e & 2020f
  • Share of Online Shoppers Buying Domestically and Cross-Border, by Seller Location, in %, 2019
  • Overview of Changes in Cross-Border Online Shopping During COVID-19, April 2020

4.5. Impact on Online Payment

  • E-Commerce Payment Methods Most Used And Used For The First Time During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • Average Number of E-Transfers via Interac per Month, in millions, 2019 & March 2020

4.6. Impact on B2C E-Commerce Players

  • Share of Online Shoppers Buying on Domestic Marketplaces, and Share of Online Retailers Selling on Marketplaces, in %, 2019
  • Top 6 Domestic Marketplaces Purchased From, in % of Online Shoppers Who Purchased from a Marketplace, 2019
  • Breakdown of Changes in Frequency of Buying Online From Selected E-Commerce Retailer Types Since COVID-19 Outbreak, in % of Internet Users, April 2020
  • Share of Adults Who Shopped on a New Website Since COVID-19, by Basics and Non-Basics, and Who Intend to Continue, in %, May 2020
Note: Product cover images may vary from those shown
3 of 5

Loading
LOADING...

4 of 5
  • Amazon.com Inc
  • Best Buy Co Inc
  • Canadian Tire Corp Ltd
  • eBay Inc
  • Etsy Inc
  • PayPal Holdings Inc
  • Walmart Inc
Note: Product cover images may vary from those shown
5 of 5

Loading
LOADING...

Adroll
adroll