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Field Service Management Market by Component (Solution, Service), Organization Size (SMEs, Large Enterprises), Deployment Type (On-premises, Cloud), Vertical (Energy and Utilities, Manufacturing, Oil and Gas), and Region - Global Forecast to 2025

  • ID: 5119020
  • Report
  • June 2020
  • Region: Global
  • 286 Pages
  • Markets and Markets
The Global Field Service Management Market Size is Expected to Grow from USD 3.0 Billion in 2020 to USD 5.1 Billion by 2025, at a Compound Annual Growth Rate (CAGR) of 11.0% during the Forecast Period.

FEATURED COMPANIES

  • Accruent
  • Fieldedge
  • IFS
  • Oracle
  • Service Autopilot
  • Servicetrade
  • MORE

Increasing need for predictive analytics and mobility with IoT to drive the field service management market

The major factors driving the growth of the field service management market include the rising need for mobility with IoT, need for predictive analytics and increasing adoption of cloud-based applications.

COVID-19 Impact on Field Service Management Market

The COVID-19 virus has changed the way of working in the field service industry. Some customers may not want technicians visiting their homes during such a situation. According to a TPA they have experienced a 12 per cent decrease in daily call volume. Overall, calls for service are drastically declining. Many organizations have started limiting their calls to functional repairs only. Across the global field service industry, around 25% of issues require a follow-up visit. Apart from the massive cost that involves, in the current situation it’s simply unsustainable. It’s doubling the risk of COVID-19 exposure to both the technician and the customer. COVID-19 has been adversely affecting the field service management solution and services.

Market Dynamics

Driver: Rising need for mobility with IoT

Mobility is the main driver of transformation in the field services industry. Mobility provides a centralized, knowledge-based platform that gives technicians access to data wherever and whenever they require it. Responsiveness and professionalism, when interacting with customers, are must-haves for any successful field service business. To maintain this level of excellence, field service operators will turn to mobility solutions as one of their most valuable and productive tools. Implementing the Internet of Things (IoT) goes hand-in-hand with the shift toward mobile FSM solutions as interconnected devices and up-to-the-minute data. IoT and automation within field service management allow organizations to optimize and automate processes from scheduling to predicting whether an asset has an issue. IoT, as part of a field service management solution, ensures that work is completed efficiently, while also encouraging pro-active monitoring, which in the long term prevents unnecessary work or escalated issues. Offering mobility with IoT helps bring up-to-date data to the field, helping resolve these issues.

Restraint: Security concerns of organizations related to data confidentiality

Most field service data resides on servers behind corporate firewalls and security systems. However, devices that access this data do not have such protection. Mobile devices that technicians bring to the job site are vulnerable to attacks, especially if they are connected to unsecured Wi-Fi networks. With the increasing digitization, there has been a corresponding rise in the number of cyberattacks. Hence, data security has become a major concern among organizations. There is low awareness among firms that they need to have cyber-specific strategies to protect their data. Hence, service organizations from highly regulated industries are hesitant to adopt modern field service management solutions.

Opportunity: Emergence of technologies, such as augmented reality

Many technologies are making their way into the mainstream environment. This is seen in the field service management industry as well. Today, field service organizations seek to increase their operational efficiency through technologies such as augmented reality (AR) and virtual reality (VR). AR provides increased efficiency, especially with training and repairing modules and uploading sensor information to the technician’s AR glasses. This also allows the technician to visually inspect the device without physically interacting with it, leading to the elimination of distractions and the need to look through manuals for hours. The result is gained efficiently, which translates into cost savings and satisfied customers.

Challenge: Selecting solutions that align with organizational business needs

It is very challenging for field service organizations to select the right solution out of the pool of options that can address their specific business requirements and thereby stay competent in an increasingly volatile and highly competitive environment. There is no specific way to assess the capabilities or service qualities of a field service solution. Organizations are very skeptical about their data as data loss may cost the company a hefty amount and can tarnish the brand image of the organization. Moreover, if the implemented solution failed to address any of the parameters, it would impact the day-to-day field operations of enterprises and affect their workforce productivity, which may result in further capital loss.

North America: Market Snapshot

Work order management segment to grow at the highest CAGR during the forecast period

The work order management solution enables clients to automate the service workflow process and increase the efficiency and productivity of the workforce. This solution helps field service representatives, office staff, and call center executives to manage work orders, job assignments, customer details, and service histories. Customer information, along with analytics, helps field service organizations gain insights into the customer’s behavior and conduct marketing campaigns accordingly. The work order management solution empowers managers or dispatchers to schedule a job for a field service representative as per various criteria, such as availability, proximity, urgency, and level of expertise. It also helps service organizations minimize revenue leakage, increase the cash flow, and provide faster service delivery with enhanced quality.

Manufacturing vertical segment to account for the largest market size in 2020

The manufacturing vertical is transforming its business functions, such as integrating supply chains, product designing, inventory management, and product deliveries. This transformation is majorly due to the rising need for delivering quality products in time and adopting automation to engage employees in other business-critical tasks to meet the growing customer demands. This vertical faces various challenges, such as operational issues, timely product deliveries, resolving customer grievances, and managing capital and operational expenditure. These challenges need to be managed efficiently for enhancing customer satisfaction. Field service management solutions empower manufacturing organizations to make their business operations robust, efficient, and error-free. Moreover, these solutions provide organizations in the manufacturing vertical with several advantages, such as shorter billing cycles, enhanced customer satisfaction, increased productivity of business processes, and optimal utilization of the workforce.

SMEs segment to record the fastest growth rate during the forecast period

The adoption of field service management among SMEs is estimated to grow at the highest CAGR during the forecast period. In small companies, it is possible to match individual goals to larger business objectives. Small and medium enterprises face the greater challenge of limited budgets as compared to large enterprises, and require better methods to resolve complexities and optimize the cost of their business processes. SMEs have various problems while deploying field service management solutions, such as hiring a skilled workforce and requirement of IT infrastructure. SMEs use low-cost field service management solutions to remain competitive in the market. Hence, cloud deployment of field service management solutions is expected to have a higher adoption rate during the forecast period among SMEs

North America to account for the highest market share during the forecast period

North America is estimated to dominate the global field service management market due to the presence of a large number of data centers in the region and the rise in popularity of technology. North America, being the earliest adopter of cloud and mobile technologies, has been significantly responsive toward the adoption of field service management solutions. Advancements in BYOD, M2M, and mobile and cloud technologies are the major factors responsible for improving the efficiency of business processes. Hence, to derive benefits from these technologies, large enterprises are adopting field service management solutions rapidly. Additionally, the integration of field service management solutions with ERP enhances the features or capabilities of solutions. North America is expected to witness growth, as large enterprises and SMEs are focused on developing innovative field service management solutions, integrated with technological advancements, such as IoT and predictive maintenance. North America, being an early adopter of cloud and mobility technologies and having an advanced IT infrastructure, reduces operational expenditure through various advancements in technologies across various verticals.

  • By Company Type: Tier 1 – 48%, Tier 2 – 37%, and Tier 3 – 15%
  • By Designation: C-level Executives – 40%, Directors Level – 26%, Manager Level -34%
  • By Region: North America – 42%,Europe– 31%, APAC– 16% and Rest of the World – 11%.

Some prominent players across all service types profiled in the field service management market study include Oracle (US), Microsoft (US), SAP (Germany), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), ServicePower (US), OverIt (Italy), FieldAware (US), GeoConcept (France), Zinier (US), Accruent (US), Praxedo (France), FieldEZ (India), FieldEdge (US), Jobber (Canada), ServiceTitan (US).

Research coverage

The market study covers the field service management market across different segments. It aims at estimating the market size and the growth potential of this market across different segments, such as component (solutions and services), deployment type (cloud and on-premises), organization size (large enterprises and SMEs), verticals (telecom, IT and ITeS, healthcare and life sciences, manufacturing, construction and real estate, transportation and logistics, energy and utilities, oil and gas, and others) and regions (North America, Europe, APAC, MEA and Latin America). The study also includes an in-depth competitive analysis of the key market players, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Frequently Asked Questions

1. What is the competitive landscape in the market?
2. Which countries are considered in the regions?
3. What are the primary growth factors for the field service management market in North America?
4. What are the dynamics of the market?

Key benefits of buying the report

The report is expected to help the market leaders/new entrants in this market by providing them information on the closest approximations of the revenue numbers for the overall field service management market and its segments. This report is also expected to help stakeholders understand the competitive landscape and gain insights to improve the position of their businesses and to plan suitable go-to-market strategies. The report also aims at helping stakeholders understand the pulse of the market and provide them with information on key market drivers, restraints, challenges, and opportunities.

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Accruent
  • Fieldedge
  • IFS
  • Oracle
  • Service Autopilot
  • Servicetrade
  • MORE

1 Introduction
1.1 Introduction to COVID-19
1.2 COVID-19 Health Assessment
Figure 1 COVID-19: the Global Propagation
Figure 2 COVID-19 Propagation: Select Countries
1.3 COVID-19 Economic Assessment
Figure 3 Revised Gdp Forecasts for Select G20 Countries in 2020
1.3.1 COVID-19 Economic Impact - Scenario Assessment
Figure 4 Criteria Impacting the Global Economy
Figure 5 Scenarios in Terms of Recovery of the Global Economy
1.4 Objectives of the Study
1.5 Market Definition
1.5.1 Market Scope
Figure 6 Market Segmentation
1.5.2 Regions Covered
1.5.3 Years Considered for the Study
1.6 Currency Considered
1.7 Stakeholders
1.8 Summary of Changes

2 Research Methodology
2.1 Research Data
Figure 7 Field Service Management Market: Research Design
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Key Industry Insights
2.1.2.2 Breakdown of Primaries
2.2 Market Size Estimation
Figure 8 Market Size Estimation Methodology: Approach 1 Bottom-Up (Supply Side) – Revenue of All Solutions and Services in the Market
Figure 9 Market Size Estimation Methodology: Approach 1 Bottom-Up (Supply Side) – Calculation of Revenues of Solutions and Services of Field Service Management Vendors
Figure 10 Market Size Estimation Methodology: Approach 2 Top-Down (Demand Side) – Share of the Overall Field Service Management Market
2.3 Market Breakup and Data Triangulation
Figure 11 Data Triangulation
2.4 Market Forecast
Table 1 Factor Analysis
2.5 Competitive Leadership Mapping Criteria Weightage
2.5.1 Vendor Inclusion Criteria
2.6 Assumptions for the Study
2.7 Limitations of the Study

3 Executive Summary
Figure 12 Large Enterprises Segment to Hold the Largest Share in the Market in 2020
Figure 13 North America Estimated to Account for the Largest Share of the Market in 2020

4 Premium Insights
4.1 Overview of the Field Service Management Market
Figure 14 Field Service Optimization is to Drive the Market Growth
4.2 North America: Market, by Vertical and Country
Figure 15 Manufacturing Vertical and the Us to Account for the Largest Share in the North American Market in 2020
4.3 Asia Pacific: Market, by Vertical and Country
Figure 16 Manufacturing Vertical and the Rest of Apac to Account for the Largest Share in the Asia Pacific Market in 2020

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
Figure 17 Drivers, Restraints, Opportunities, and Challenges: Field Service Management Market
5.2.1 Drivers
5.2.1.1 Rising need for Mobility with Iot
5.2.1.2 Increasing need for Predictive Analytics
5.2.1.3 Increasing Adoption of Cloud-Based Applications
5.2.2 Restraints
5.2.2.1 Security Concerns of Organizations Related to Data Confidentiality
5.2.3 Opportunities
5.2.3.1 Emergence of Technologies, Such As Augmented Reality
5.2.3.2 New Sales Opportunities by Technicians and Crm
5.2.4 Challenges
5.2.4.1 Selecting Solutions that Align with Organizational Business Needs
5.2.4.2 Outbreak of Pandemics/Epidemics
5.3 Use Cases
5.3.1 Use Case 1: Castelan Group
5.3.2 Use Case 2: Auto Windscreens
5.3.3 Use Case 3: Viasat

6 Field Service Management Market, by Component
6.1 Introduction
6.1.1 Component: Market Drivers
6.2 Component: COVID -19 Impact on Market
Figure 18 Services Segment to Grow at a Higher CAGR during the Forecast Period
Table 2 Market Size, by Component, 2014–2018 (USD Million)
Table 3 Market Size, by Component, 2019–2025 (USD Million)
6.3 Solutions
6.3.1 Solutions: Market Drivers
Figure 19 Work Order Management Segment to Grow at the Highest CAGR during the Forecast Period
Table 4 Field Service Management Market Size, by Solution, 2014–2018 (USD Million)
Table 5 Market Size, by Solution, 2019–2025 (USD Million)
Table 6 Solution: Market Size, by Region, 2014–2018 (USD Million)
Table 7 Solution: Market Size, by Region, 2018–2025 (USD Million)
6.3.2 Schedule, Dispatch, and Route Optimization
Table 8 Schedule, Dispatch, and Route Optimization: Market Size, by Region, 2014–2018 (USD Million)
Table 9 Schedule, Dispatch, and Route Optimization: Market Size, by Region, 2019–2025 (USD Million)
Table 10 North America: Schedule, Dispatch and Route Optimization Field Service Management Market Size, by Country, 2014–2018 (USD Million)
Table 11 North America: Schedule, Dispatch and Route Optimization Market Size, by Country, 2019–2025 (USD Million)
Table 12 Europe: Schedule, Dispatch and Route Optimization Market Size, by Country, 2014–2018 (USD Million)
Table 13 Europe: Schedule, Dispatch and Route Optimization Market Size, by Country, 2019–2025 (USD Million)
Table 14 Apac: Schedule, Dispatch and Route Optimization Market Size, by Country, 2014–2018 (USD Million)
Table 15 Apac: Schedule, Dispatch and Route Optimizationmarket Size, by Country, 2019–2025 (USD Million)
6.3.3 Customer Management
Table 16 Customer Management: Field Service Management Market Size, by Region, 2014–2018 (USD Million)
Table 17 Customer Management: Market Size, by Region, 2019–2025 (USD Million)
Table 18 North America: Customer Management Market Size, by Country, 2014–2018 (USD Million)
Table 19 North America: Customer Management Market Size, by Country, 2019–2025 (USD Million)
Table 20 Europe: Customer Management Market Size, by Country, 2014–2018 (USD Million)
Table 21 Europe: Customer Management Market Size, by Country, 2019–2025 (USD Million)
Table 22 Apac: Customer Management Field Service Management Market Size, by Country, 2014–2018 (USD Million)
Table 23 Apac: Customer Management Market Size, by Country, 2019–2025 (USD Million)
6.3.4 Work Order Management
Table 24 Work Order Management: Market Size, by Region, 2014–2018 (USD Million)
Table 25 Work Order Management: Market Size, by Region, 2019–2025 (USD Million)
Table 26 North America: Work Order Management Market Size, by Country, 2014–2018 (USD Million)
Table 27 North America: Work Order Management Market Size, by Country, 2019–2025 (USD Million)
Table 28 Europe: Work Order Management Field Service Management Market Size, by Country, 2014–2018 (USD Million)
Table 29 Europe: Work Order Management Market Size, by Country, 2019–2025 (USD Million)
Table 30 Apac: Work Order Management Market Size, by Country, 2014–2018 (USD Million)
Table 31 Apac: Work Order Management Market Size, by Country, 2019–2025 (USD Million)
6.3.5 Inventory Management
Table 32 Inventory Management: Market Size, by Region, 2014–2018 (USD Million)
Table 33 Inventory Management: Market Size, by Region, 2019–2025 (USD Million)
Table 34 North America: Inventory Management Field Service Management Market Size, by Country, 2014–2018 (USD Million)
Table 35 North America: Inventory Management Market Size, by Country, 2019–2025 (USD Million)
Table 36 Europe: Inventory Management Market Size, by Country, 2014–2018 (USD Million)
Table 37 Europe: Inventory Management Market Size, by Country, 2019–2025 (USD Million)
Table 38 Apac: Inventory Management Market Size, by Country, 2014–2018 (USD Million)
Table 39 Apac: Inventory Management Market Size, by Country, 2019–2025 (USD Million)
6.3.6 Service Contract Management
Table 40 Service Contract Management: Market Size, by Region, 2014–2018 (USD Million)
Table 41 Service Contract Management: Market Size, by Region, 2019–2025 (USD Million)
Table 42 North America: Service Contract Management Field Service Management Market Size, by Country, 2014–2018 (USD Thousand)
Table 43 North America: Service Contract Management Market Size, by Country, 2019–2025 (USD Thousand)
Table 44 Europe: Service Contract Management Market Size, by Country, 2014–2018 (USD Thousand)
Table 45 Europe: Service Contract Management Market Size, by Country, 2019–2025 (USD Thousand)
Table 46 Apac: Service Contract Management Market Size, by Country, 2014–2018 (USD Million)
Table 47 Apac: Service Contract Management Market Size, by Country, 2019–2025 (USD Million)
6.3.7 Reporting and Analytics
Table 48 Reporting and Analytics: Market Size, by Region, 2014–2018 (USD Million)
Table 49 Reporting and Analytics: Field Service Management Market Size, by Region, 2019–2025 (USD Million)
Table 50 North America: Reporting and Analytics Market Size, by Country, 2014–2018 (USD Million)
Table 51 North America: Reporting and Analytics Market Size, by Country, 2019–2025 (USD Million)
Table 52 Europe: Reporting and Analytics Market Size, by Country, 2014–2018 (USD Million)
Table 53 Europe: Reporting and Analytics Market Size, by Country, 2019–2025 (USD Million)
Table 54 Apac: Reporting and Analytics Market Size, by Country, 2014–2018 (USD Million)
Table 55 Apac: Reporting and Analytics Market Size, by Country, 2019–2025 (USD Million)
6.3.8 Other Solutions
Table 56 Other Solutions: Field Service Management Market Size, by Region, 2014–2018 (USD Million)
Table 57 Other Solutions: Market Size, by Region, 2019–2025 (USD Million)
Table 58 North America: Others Market Size, by Country, 2014–2018 (USD Thousand)
Table 59 North America: Others Market Size, by Country, 2019–2025 (USD Thousand)
Table 60 Europe: Others Market Size, by Country, 2014–2018 (USD Thousand)
Table 61 Europe: Others Market Size, by Country, 2019–2025 (USD Thousand)
Table 62 Apac: Others Market Size, by Country, 2014–2018 (USD Thousand)
Table 63 Apac: Others Market Size, by Country, 2019–2025 (USD Thousand)
6.4 Services
6.4.1 Services: Field Service Management Market Drivers
Figure 20 Integration and Implementation Segment to Grow at the Highest CAGR during the Forecast Period
Table 64 Market Size, by Service, 2014–2018 (USD Million)
Table 65 Market Size, by Service, 2019–2025 (USD Million)
Table 66 Service: Market Size, by Region, 2014–2018 (USD Million)
Table 67 Service: Market Size, by Region, 2019–2025 (USD Million)
6.4.2 Consulting
Table 68 Consulting: Market Size, by Region, 2014–2018 (USD Million)
Table 69 Consulting: Market Size, by Region, 2019–2025 (USD Million)
Table 70 North America: Consulting Market Size, by Country, 2014–2018 (USD Million)
Table 71 North America: Consulting Field Service Management Market Size, by Country, 2019–2025 (USD Million)
Table 72 Europe: Consulting Market Size, by Country, 2014–2018 (USD Million)
Table 73 Europe: Consulting Market Size, by Country, 2019–2025 (USD Million)
Table 74 Apac: Consulting Market Size, by Country, 2014–2018 (USD Million)
Table 75 Apac: Consulting Market Size, by Country, 2019–2025 (USD Million)
6.4.3 Integration and Implementation
Table 76 Integration and Implementation: Market Size, by Region, 2014–2018 (USD Million)
Table 77 Integration and Implementation: Market Size, by Region, 2019–2025 (USD Million)
Table 78 North America: Integration and Implementation Field Service Management Market Size, by Country, 2014–2018 (USD Million)
Table 79 North America: Integration and Implementation Market Size, by Country, 2019–2025 (USD Million)
Table 80 Europe: Integration and Implementation Market Size, by Country, 2014–2018 (USD Million)
Table 81 Europe: Integration and Implementation Market Size, by Country, 2019–2025 (USD Million)
Table 82 Apac: Integration and Implementation Market Size, by Country, 2014–2018 (USD Million)
Table 83 Apac: Integration and Implementation Market Size, by Country, 2019–2025 (USD Million)
6.4.4 Training and Support
Table 84 Training and Support: Field Service Management Market Size, by Region, 2014–2018 (USD Million)
Table 85 Training and Support: Market Size, by Region, 2019–2025 (USD Million)
Table 86 North America: Training and Support Market Size, by Country, 2014–2018 (USD Million)
Table 87 North America: Training and Support Market Size, by Country, 2019–2025 (USD Million)
Table 88 Europe: Training and Support Market Size, by Country, 2014–2018 (USD Million)
Table 89 Europe: Training and Support Market Size, by Country, 2019–2025 (USD Million)
Table 90 Apac: Training and Support Market Size, by Country, 2014–2018 (USD Million)
Table 91 Apac: Training and Support Market Size, by Country, 2019–2025 (USD Million)

7 Field Service Management Market, by Deployment Type
7.1 Introduction
7.1.1 Deployment Type: Market Drivers
7.2 Deployment Type: COVID-19 Impact on Market
Figure 21 Cloud Segment to Grow at a Higher CAGR during the Forecast Period
Table 92 Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 93 Market Size, by Deployment Type, 2019–2025 (USD Million)
7.3 On-Premises
Table 94 On-Premises: Market Size, by Region, 2014–2018 (USD Million)
Table 95 On-Premises: Market Size, by Region, 2019–2025 (USD Million)
Table 96 North America: On-Premises Market Size, by Country, 2014–2018 (USD Million)
Table 97 North America: On-Premises Market Size, by Country, 2019–2025 (USD Million)
Table 98 Europe: On-Premises Field Service Management Market Size, by Country, 2014–2018 (USD Million)
Table 99 Europe: On-Premises Market Size, by Country, 2019–2025 (USD Million)
Table 100 Apac: On-Premises Market Size, by Country, 2014–2018 (USD Million)
Table 101 Apac: On-Premises Market Size, by Country, 2019–2025 (USD Million)
Table 102 Latin America: On-Premises Market Size, by Country, 2014–2018 (USD Million)
Table 103 Latin America: On-Premises Market Size, by Country, 2019–2025 (USD Million)
Table 104 Mea: On-Premises Market Size, by Country, 2014–2018 (USD Million)
Table 105 Mea: On-Premises Market Size, by Country, 2019–2025 (USD Million)
7.4 Cloud
Table 106 Cloud: Field Service Management Market Size, by Region, 2014–2018 (USD Million)
Table 107 Cloud: Market Size, by Region, 2019–2025 (USD Million)
Table 108 North America: Cloud-Based Market Size, by Country, 2014–2018 (USD Million)
Table 109 North America: Cloud-Based Market Size, by Country, 2019–2025 (USD Million)
Table 110 Europe: Cloud-Based Market Size, by Country, 2014–2018 (USD Million)
Table 111 Europe: Cloud-Based Market Size, by Country, 2019–2025 (USD Million)
Table 112 Apac: Cloud-Based Market Size, by Country, 2014–2018 (USD Million)
Table 113 Apac: Cloud-Based Market Size, by Country, 2019–2025 (USD Million)
Table 114 Latin America: Cloud-Based Field Service Management Market Size, by Country, 2014–2018 (USD Million)
Table 115 Latin America: Cloud-Based Market Size, by Country, 2019–2025 (USD Million)
Table 116 Mea: Cloud-Based Market Size, by Country, 2014–2018 (USD Thousand)
Table 117 Mea: Cloud-Based Market Size, by Country, 2019–2025 (USD Thousand)

8 Field Service Management Market, by Organization Size
8.1 Introduction
8.1.1 Organization Size: Market Drivers
8.2 Organization Size: COVID-19 Impact on Market
Figure 22 Small and Medium-Sized Enterprises to Grow at a Higher CAGR during the Forecast Period
Table 118 Market Size, by Organization Size, 2014–2018 (USD Million)
Table 119 Market Size, by Organization Size, 2019–2025 (USD Million)
8.3 Large Enterprises
Table 120 Large Enterprises: Market Size, by Region, 2014–2018 (USD Million)
Table 121 Large Enterprises: Market Size, by Region, 2019–2025 (USD Million)
Table 122 North America: Field Service Management Market Size for Large Enterprises, by Country, 2014–2018 (USD Million)
Table 123 North America: Market Size for Large Enterprises, by Country, 2019–2025 (USD Million)
Table 124 Europe: Market Size for Large Enterprises, by Country, 2014–2018 (USD Million)
Table 125 Europe: Market Size for Large Enterprises, by Country, 2019–2025 (USD Million)
Table 126 Apac: Market Size for Large Enterprises, by Country, 2014–2018 (USD Million)
Table 127 Apac: Market Size for Large Enterprises, by Country, 2018–2025 (USD Million)
Table 128 Latin America: Market Size for Large Enterprises, by Country, 2014–2018 (USD Million)
Table 129 Latin America: Field Service Management Market Size for Large Enterprises, by Country, 2019–2025 (USD Million)
Table 130 Mea: Market Size for Large Enterprises, by Country, 2014–2018 (USD Million)
Table 131 Mea: Market Size for Large Enterprises, by Country, 2019–2025 (USD Million)
8.4 Small and Medium-Sized Enterprises
Table 132 Small and Medium-Sized Enterprises: Market Size, by Region, 2014–2018 (USD Million)
Table 133 Small and Medium-Sized Enterprises: Market Size, by Region, 2019–2025 (USD Million)
Table 134 North America: Market Size for Small and Medium-Sized Enterprises, by Country, 2014–2018 (USD Million)
Table 135 North America: Field Service Management Market Size for Small and Medium-Sized Enterprises, by Country, 2019–2025 (USD Million)
Table 136 Europe: Market Size for Small and Medium-Sized Enterprises, by Country, 2014–2018 (USD Million)
Table 137 Europe: Market Size for Small and Medium-Sized Enterprises, by Country, 2019–2025 (USD Million)
Table 138 Apac: Market Size for Small and Medium-Sized Enterprises, by Country, 2014–2018 (USD Million)
Table 139 Apac: Market Size for Small and Medium-Sized Enterprises, by Country, 2019–2025 (USD Million)
Table 140 Latin America: Market Size for Small and Medium-Sized Enterprises, by Country, 2014–2018 (USD Million)
Table 141 Latin America: Field Service Management Market Size for Small and Medium-Sized Enterprises, by Country, 2019–2025 (USD Million)
Table 142 Mea: Market Size for Small and Medium-Sized Enterprises, by Country, 2014–2018 (USD Million)
Table 143 Mea: Market Size for Small and Medium-Sized Enterprises, by Country, 2019–2025 (USD Million)

9 Field Service Management Market, by Vertical
9.1 Introduction
9.1.1 Verticals: Market Drivers
Figure 23 Transportation and Logistics to Grow at the Highest CAGR during the Forecast Period
9.2 Verticals: COVID-19 Impact on the Market
Table 144 Market Size, by Vertical, 2014–2018 (USD Million)
Table 145 Market Size, by Vertical, 2019–2025 (USD Million)
9.3 Telecom
Table 146 Telecom: Market Size, by Region, 2014–2018 (USD Million)
Table 147 Telecom: Market Size, by Region, 2019–2025 (USD Million)
9.4 it and Ites
Table 148 it and Ites: Field Service Management Market Size, by Region, 2014–2018 (USD Million)
Table 149 it and Ites: Market Size, by Region, 2019–2025 (USD Million)
9.5 Healthcare and Life Sciences
Table 150 Healthcare and Life Sciences: Market Size, by Region, 2014–2018 (USD Million)
Table 151 Healthcare and Life Sciences: Market Size, by Region, 2019–2025 (USD Million)
9.6 Manufacturing
Table 152 Manufacturing: Market Size, by Region, 2014–2018 (USD Million)
Table 153 Manufacturing: Market Size, by Region, 2019–2025 (USD Million)
9.7 Construction and Real Estate
Table 154 Construction and Real Estate: Market Size, by Region, 2014–2018 (USD Million)
Table 155 Construction and Real Estate: Field Service Management Market Size, by Region, 2019–2025 (USD Million)
9.8 Transportation and Logistics
Table 156 Transportation and Logistics: Market Size, by Region, 2014–2018 (USD Million)
Table 157 Transportation and Logistics: Market Size, by Region, 2019–2025 (USD Million)
9.9 Energy and Utilities
Table 158 Energy and Utilities: Market Size, by Region, 2014–2018 (USD Million)
Table 159 Energy and Utilities: Market Size, by Region, 2019–2025 (USD Million)
9.10 Oil and Gas
Table 160 Oil and Gas: Market Size, by Region, 2014–2018 (USD Million)
Table 161 Oil and Gas: Market Size, by Region, 2019–2025 (USD Million)
9.11 Other Verticals
Table 162 Other Verticals: Market Size, by Region, 2014–2018 (USD Million)
Table 163 Other Verticals: Market Size, by Region, 2019–2025 (USD Million)

10 Field Service Management Market, by Region
10.1 Introduction
Figure 24 Asia Pacific to Grow at the Highest CAGR during the Forecast Period
Table 164 Market Size, by Region, 2014–2018 (USD Million)
Table 165 Market Size, by Region, 2019–2025 (USD Million)
10.2 Region: COVID-19 Impact on the Market
Figure 25 Pre- and Post COVID-19 Scenario during the Forecast Period
10.3 North America
10.3.1 North America: Market Drivers
Figure 26 North America: Market Snapshot
Table 166 North America: Market Size, by Component, 2014–2018 (USD Million)
Table 167 North America: Market Size, by Component, 2019–2025 (USD Million)
Table 168 North America: Field Service Management Market Size, by Solution, 2014–2018 (USD Million)
Table 169 North America: Market Size, by Solution, 2019–2025 (USD Million)
Table 170 North America: Market Size, by Service, 2014–2018 (USD Million)
Table 171 North America: Market Size, by Service, 2019–2025 (USD Million)
Table 172 North America: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 173 North America: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 174 North America: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 175 North America: Field Service Management Market Size, by Organization Size, 2019–2025 (USD Million)
Table 176 North America: Market Size, by Vertical, 2014–2018 (USD Million)
Table 177 North America: Market Size, by Vertical, 2019–2025 (USD Million)
Table 178 North America:Market Size, by Country, 2014–2018 (USD Million)
Table 179 North America: Market Size, by Country, 2019–2025 (USD Million)
10.3.2 United States
Table 180 Us: Market Size, by Component, 2014–2018 (USD Million)
Table 181 Us: Market Size, by Component, 2019–2025 (USD Million)
Table 182 Us: Market Size, by Solution, 2014–2018 (USD Million)
Table 183 Us: Field Service Management Market Size, by Solution, 2019–2025 (USD Million)
Table 184 Us: Market Size, by Service, 2014–2018 (USD Million)
Table 185 Us: Market Size, by Service, 2019–2025 (USD Million)
Table 186 Us: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 187 Us: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 188 Us: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 189 Us: Market Size, by Organization Size, 2019–2025 (USD Million)
10.3.3 Canada
Table 190 Canada: Market Size, by Component, 2014–2018 (USD Million)
Table 191 Canada: Field Service Management Market Size, by Component, 2019–2025 (USD Million)
Table 192 Canada: Market Size, by Solution, 2014–2018 (USD Thousand)
Table 193 Canada: Market Size, by Solution, 2019–2025 (USD Thousand)
Table 194 Canada: Market Size, by Service, 2014–2018 (USD Million)
Table 195 Canada: Market Size, by Service, 2019–2025 (USD Million)
Table 196 Canada: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 197 Canada: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 198 Canada: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 199 Canada: Market Size, by Organization Size, 2019–2025 (USD Million)
10.4 Europe
10.4.1 Europe: Field Service Management Market Drivers
Table 200 Europe: Market Size, by Component, 2014–2018 (USD Million)
Table 201 Europe: Market Size, by Component, 2019–2025 (USD Million)
Table 202 Europe: Market Size, by Solution, 2014–2018 (USD Million)
Table 203 Europe: Market Size, by Solution, 2019–2025 (USD Million)
Table 204 Europe: Market Size, by Service, 2014–2018 (USD Million)
Table 205 Europe: Market Size, by Service, 2019–2025 (USD Million)
Table 206 Europe: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 207 Europe: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 208 Europe: Field Service Management Market Size, by Organization Size, 2014–2018 (USD Million)
Table 209 Europe: Market Size, by Organization Size, 2019–2025 (USD Million)
Table 210 Europe: Market Size, by Vertical, 2014–2018 (USD Million)
Table 211 Europe: Market Size, by Vertical, 2019–2025 (USD Million)
Table 212 Europe: Market Size, by Country, 2014–2018 (USD Million)
Table 213 Europe: Market Size, by Country, 2019–2025 (USD Million)
10.4.2 United Kingdom
Table 214 Uk: Market Size, by Component, 2014–2018 (USD Million)
Table 215 Uk: Market Size, by Component, 2019–2025 (USD Million)
Table 216 Uk: Field Service Management Market Size, by Solution, 2014–2018 (USD Million)
Table 217 Uk: Market Size, by Solution, 2019–2025 (USD Million)
Table 218 Uk: Market Size, by Service, 2014–2018 (USD Million)
Table 219 Uk: Market Size, by Service, 2019–2025 (USD Million)
Table 220 Uk: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 221 Uk: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 222 Uk: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 223 Uk: Field Service Management Market Size, by Organization Size, 2019–2025 (USD Million)
10.4.3 Germany
Table 224 Germany: Market Size, by Component, 2014–2018 (USD Million)
Table 225 Germany: Market Size, by Component, 2019–2025 (USD Million)
Table 226 Germany: Market Size, by Solution, 2014–2018 (USD Thousand)
Table 227 Germany: Market Size, by Solution, 2019–2025 (USD Thousand)
Table 228 Germany: Market Size, by Service, 2014–2018 (USD Thousand)
Table 229 Germany: Market Size, by Service, 2019–2025 (USD Thousand)
Table 230 Germany: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 231 Germany: Field Service Management Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 232 Germany: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 233 Germany: Market Size, by Organization Size, 2019–2025 (USD Million)
10.4.4 France
Table 234 France: Market Size, by Component, 2014–2018 (USD Million)
Table 235 France: Market Size, by Component, 2019–2025 (USD Million)
Table 236 France: Market Size, by Solution, 2014–2018 (USD Thousand)
Table 237 France: Market Size, by Solution, 2019–2025 (USD Thousand)
Table 238 France: Market Size, by Service, 2014–2018 (USD Thousand)
Table 239 France: Market Size, by Service, 2019–2025 (USD Thousand)
Table 240 France: Field Service Management Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 241 France: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 242 France: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 243 France: Market Size, by Organization Size, 2019–2025 (USD Million)
10.4.5 Rest of Europe
Table 244 Rest of Europe: Market Size, by Component, 2014–2018 (USD Million)
Table 245 Rest of Europe: Market Size, by Component, 2019–2025 (USD Million)
Table 246 Rest of Europe: Market Size, by Solution, 2014–2018 (USD Thousand)
Table 247 Rest of Europe: Field Service Management Market Size, by Solution, 2019–2025 (USD Thousand)
Table 248 Rest of Europe: Market Size, by Service, 2014–2018 (USD Thousand)
Table 249 Rest of Europe: Market Size, by Service, 2019–2025 (USD Thousand)
Table 250 Rest of Europe: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 251 Rest of Europe: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 252 Rest of Europe: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 253 Rest of Europe: Market Size, by Organization Size, 2019–2025 (USD Million)
10.5 Asia Pacific
10.5.1 Asia Pacific: Field Service Management Market Drivers
Figure 27 Asia Pacific: Market Snapshot
Table 254 Asia Pacific: Market Size, by Component, 2014–2018(USD Million)
Table 255 Asia Pacific: Market Size, by Component, 2019–2025 (USD Million)
Table 256 Asia Pacific: Market Size, by Solution, 2014–2018 (USD Million)
Table 257 Asia Pacific: Market Size, by Solution, 2019–2025 (USD Million)
Table 258 Asia Pacific: Market Size, by Service, 2014–2018 (USD Million)
Table 259 Asia Pacific: Market Size, by Service, 2019-2025 (USD Million)
Table 260 Asia Pacific: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 261 Asia Pacific: Field Service Management Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 262 Asia Pacific: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 263 Asia Pacific: Market Size, by Organization Size, 2019–2025 (USD Million)
Table 264 Asia Pacific: Market Size, by Vertical, 2014–2018 (USD Million)
Table 265 Asia Pacific: Market Size, by Vertical, 2019–2025 (USD Million)
Table 266 Asia Pacific: Market Size, by Country, 2014–2018 (USD Million)
Table 267 Asia Pacific: Market Size, by Country, 2019–2025 (USD Million)
10.5.2 China
Table 268 China: Field Service Management Market Size, by Component, 2014–2018(USD Million)
Table 269 China: Market Size, by Component, 2019–2025 (USD Million)
Table 270 China: Market Size, by Solution, 2014–2018 (USD Million)
Table 271 China: Market Size, by Solution, 2019–2025 (USD Million)
Table 272 China: Market Size, by Service, 2014–2018 (USD Million)
Table 273 China: Market Size, by Service, 2019-2025 (USD Million)
Table 274 China: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 275 China: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 276 China: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 277 China: Field Service Management Market Size, by Organization Size, 2019–2025 (USD Million)
10.5.3 India
Table 278 India: Market Size, by Component, 2014–2018(USD Million)
Table 279 India: Market Size, by Component, 2019–2025 (USD Million)
Table 280 India: Market Size, by Solution, 2014–2018 (USD Million)
Table 281 India: Market Size, by Solution, 2019–2025 (USD Million)
Table 282 India: Market Size, by Service, 2014–2018 (USD Million)
Table 283 India: Market Size, by Service, 2019-2025 (USD Million)
Table 284 India: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 285 India: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 286 India: Field Service Management Market Size, by Organization Size, 2014–2018 (USD Million)
Table 287 India: Market Size, by Organization Size, 2019–2025 (USD Million)
10.5.4 Japan
Table 288 Japan: Market Size, by Component, 2014–2018(USD Million)
Table 289 Japan: Market Size, by Component, 2019–2025 (USD Million)
Table 290 Japan: Market Size, by Solution, 2014–2018 (USD Million)
Table 291 Japan: Market Size, by Solution, 2019–2025 (USD Million)
Table 292 Japan: Market Size, by Service, 2014–2018 (USD Million)
Table 293 Japan: Market Size, by Service, 2019-2025 (USD Million)
Table 294 Japan: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 295 Japan: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 296 Japan: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 297 Japan: Field Service Management Market Size, by Organization Size, 2019–2025 (USD Million)
10.5.5 Rest of Asia Pacific
Table 298 Rest of Apac: Market Size, by Component, 2014–2018(USD Million)
Table 299 Rest of Apac: Market Size, by Component, 2019–2025 (USD Million)
Table 300 Rest of Apac: Market Size, by Solution, 2014–2018 (USD Million)
Table 301 Rest of Apac: Market Size, by Solution, 2019–2025 (USD Million)
Table 302 Rest of Apac: Market Size, by Service, 2014–2018 (USD Thousand)
Table 303 Rest of Apac: Market Size, by Service, 2019-2025 (USD Thousand)
Table 304 Rest of Apac: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 305 Rest of Apac: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 306 Rest of Apac: Field Service Management Market Size, by Organization Size, 2014–2018 (USD Million)
Table 307 Rest of Apac: Market Size, by Organization Size, 2019–2025 (USD Million)
10.6 Middle East and Africa
10.6.1 Middle East and Africa: Market Drivers
Table 308 Middle East and Africa: Market Size, by Component, 2014–2018 (USD Million)
Table 309 Middle East and Africa: Market Size, by Component, 2019–2025 (USD Million)
Table 310 Middle East and Africa: Market Size, by Solution, 2014–2018 (USD Million)
Table 311 Middle East and Africa: Market Size, by Solution, 2019–2025 (USD Million)
Table 312 Middle East and Africa: Market Size, by Service, 2014–2018 (USD Million)
Table 313 Middle East and Africa: Field Service Management Market Size, by Service, 2019–2025 (USD Million)
Table 314 Middle East and Africa: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 315 Middle East and Africa: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 316 Middle East and Africa: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 317 Middle East and Africa: Market Size, by Organization Size, 2019–2025 (USD Million)
Table 318 Middle East and Africa: Market Size, by Vertical, 2014–2018 (USD Million)
Table 319 Middle East and Africa: Field Service Management Market Size, by Vertical, 2019–2025 (USD Million)
Table 320 Middle East and Africa: Market Size, by Country, 2014–2018 (USD Million)
Table 321 Middle East and Africa: Market Size, by Country, 2019–2025 (USD Million)
10.6.2 United Arab Emirates
Table 322 Uae: Market Size, by Component, 2014–2018 (USD Million)
Table 323 Uae: Market Size, by Component, 2019–2025 (USD Million)
Table 324 Uae: Market Size, by Deployment Type, 2014–2018(USD Million)
Table 325 Uae: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 326 Uae: Field Service Management Market Size, by Organization Size, 2014–2018 (USD Million)
Table 327 Uae: Market Size, by Organization Size, 2019–2025 (USD Million)
10.6.3 Kingdom of Saudi Arabia
Table 328 Ksa: Market Size, by Component, 2014–2018 (USD Million)
Table 329 Ksa: Market Size, by Component, 2019–2025 (USD Million)
Table 330 Ksa: Market Size, by Deployment Type, 2014–2018(USD Million)
Table 331 Ksa: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 332 Ksa: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 333 Ksa: Field Service Management Market Size, by Organization Size, 2019–2025 (USD Million)
10.6.4 South Africa
Table 334 South Africa: Market Size, by Component, 2014–2018 (USD Million)
Table 335 South Africa: Market Size, by Component, 2019–2025 (USD Million)
Table 336 South Africa: Market Size, by Deployment Type, 2014–2018(USD Million)
Table 337 South Africa: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 338 South Africa: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 339 South Africa: Market Size, by Organization Size, 2019–2025 (USD Million)
10.6.5 Rest of Middle East and Africa
Table 340 Rest of Mea: Field Service Management Market Size, by Component, 2014–2018 (USD Million)
Table 341 Rest of Mea: Market Size, by Component, 2019–2025 (USD Million)
Table 342 Rest of Mea: Market Size, by Deployment Type, 2014–2018 (USD Thousand)
Table 343 Rest of Mea: Market Size, by Deployment Type, 2019–2025 (USD Thousand)
Table 344 Rest of Mea: Market Size, by Organization Size, 2014–2018 (USD Thousand)
Table 345 Rest of Mea: Market Size, by Organization Size, 2019–2025 (USD Thousand)
10.7 Latin America
10.7.1 Latin America: Field Service Management Market Drivers
Table 346 Latin America: Market Size, by Component, 2014–2018 (USD Million)
Table 347 Latin America: Market Size, by Component, 2019–2025 (USD Million)
Table 348 Latin America: Market Size, by Solution, 2014–2018 (USD Thousand)
Table 349 Latin America: Market Size, by Solution, 2019–2025 (USD Thousand)
Table 350 Latin America: Market Size, by Service, 2014–2018 (USD Million)
Table 351 Latin America: Market Size, by Service, 2019–2025 (USD Million)
Table 352 Latin America: Field Service Management Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 353 Latin America: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 354 Latin America: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 355 Latin America: Market Size, by Organization Size, 2019–2025 (USD Million)
Table 356 Latin America: Market Size, by Vertical, 2014–2018 (USD Thousand)
Table 357 Latin America: Market Size, by Vertical, 2019–2025 (USD Thousand)
Table 358 Latin America: Market Size, by Country, 2014–2018 (USD Million)
Table 359 Latin America: Field Service Management Market Size, by Country, 2019–2025 (USD Million)
10.7.2 Brazil
Table 360 Brazil: Market Size, by Component, 2014–2018 (USD Million)
Table 361 Brazil: Market Size, by Component, 2019–2025 (USD Million)
Table 362 Brazil: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 363 Brazil: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 364 Brazil: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 365 Brazil: Market Size, by Organization Size, 2019–2025 (USD Million)
10.7.3 Mexico
Table 366 Mexico: Market Size, by Component, 2014–2018 (USD Million)
Table 367 Mexico: Field Service Management Market Size, by Component, 2019–2025 (USD Million)
Table 368 Mexico: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 369 Mexico: Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 370 Mexico: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 371 Mexico: Market Size, by Organization Size, 2019–2025 (USD Million)
10.7.4 Argentina
Table 372 Argentina: Market Size, by Component, 2014–2018 (USD Million)
Table 373 Argentina: Market Size, by Component, 2019–2025 (USD Million)
Table 374 Argentina: Market Size, by Deployment Type, 2014–2018 (USD Million)
Table 375 Argentina: Field Service Management Market Size, by Deployment Type, 2019–2025 (USD Million)
Table 376 Argentina: Market Size, by Organization Size, 2014–2018 (USD Million)
Table 377 Argentina: Market Size, by Organization Size, 2019–2025 (USD Million)
10.7.5 Rest of Latin America
Table 378 Rest of Latin America: Market Size, by Component, 2014–2018 (USD Thousand)
Table 379 Rest of Latin America: Market Size, by Component, 2019–2025 (USD Thousand)
Table 380 Rest of Latin America: Market Size, by Deployment Type, 2014–2018 (USD Thousand)
Table 381 Rest of Latin America: Field Service Management Market Size, by Deployment Type, 2019–2025 (USD Thousand)
Table 382 Rest of Latin America: Market Size, by Organization Size, 2014–2018 (USD Thousand)
Table 383 Rest of Latin America: Market Size, by Organization Size, 2019–2025 (USD Thousand)

11 Competitive Landscape
11.1 Overview
Figure 28 Key Developments by the Leading Players in the Field Service Management Market, 2018–2020
11.2 Competitive Scenario
11.2.1 New Product/Solution Launches and Product Enhancements
Table 384 New Product/Solution Launches and Product Enhancements, 2017–2019
11.2.2 Business Expansions
Table 385 Business Expansions, 2018–2020
11.2.3 Acquisitions
Table 386 Acquisitions, 2018–2020
11.2.4 Partnerships and Agreements
Table 387 Partnerships and Agreements, 2018–2020
11.3 Competitive Leadership Mapping
Table 388 Evaluation Criteria
11.3.1 Visionary Leaders
11.3.2 Dynamic Differentiators
11.3.3 Innovators
11.3.4 Emerging Companies
Figure 29 Field Service Management Market (Global), Competitive Leadership Mapping, 2020

12 Company Profiles
12.1 Introduction
(Business Overview, Products & Services, Key Insights, Recent Development)*
12.2 Oracle
Figure 30 Oracle: Company Snapshot
12.3 Microsoft
Figure 31 Microsoft: Company Snapshot
12.4 Sap
Figure 32 Sap: Company Snapshot
12.5 Ifs
Figure 33 Ifs: Company Snapshot
12.6 Servicemax
12.7 Salesforce
Figure 34 Salesforce: Company Snapshot
12.8 Infor
Figure 35 Infor: Company Snapshot
12.9 Trimble
Figure 36 Trimble: Company Snapshot
12.10 Comarch
Figure 37 Comarch: Company Snapshot
12.11 Servicepower
12.12 Overit
12.13 Fieldaware
12.14 Geoconcept
12.15 Zinier
12.16 Accruent
12.17 Praxedo
12.18 Fieldez
12.19 Fieldedge
12.20 Jobber
12.21 Servicetitan
12.22 Kickserv
12.23 Pega
12.24 Mhelpdesk
12.25 Skedulo
12.26 Housecall Pro
12.27 Apptivo
12.28 Service Fusion
12.29 Gospotcheck
12.30 Servicetrade
12.31 Commusoft
12.32 Servicebridge
12.33 Husky Intelligence
12.34 Smart Service
12.35 Field Pulse
12.36 Service Autopilot
12.37 Successware
12.38 Wintac
12.39 Workiz
12.40 Workwave
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, Might Not be Captured in Case of Unlisted Companies.
12.41 Right-To-Win

13 Adjacent Markets
13.1 Adjacent Market – Workforce Management Market
13.1.1 Workforce Management, by Vertical
13.1.1.1 Introduction
Figure 38 Consumer Goods and Retail Vertical to Grow at the Highest CAGR during the Forecast Period
Table 389 Banking, Financial Services, and Insurance: Workforce Management Market Size, by Region, 2018–2025 (USD Million)
Table 390 Telecom: Workforce Management Market Size, by Region, 2018–2025 (USD Million)
Table 391 Government: Workforce Management Market Size, by Region, 2018–2025 (USD Million)
Table 392 Consumer Goods and Retail: Workforce Management Market Size, by Region, 2018–2025 (USD Million)
Table 393 Manufacturing: Workforce Management Market Size, by Region, 2018–2025 (USD Million)
Table 394 Energy and Utilities: Workforce Management Market Size, by Region, 2018–2025 (USD Million)
Table 395 Transportation and Logistics: Workforce Management Market Size, by Region, 2018–2025 (USD Million)
Table 396 Healthcare and Life Sciences: Workforce Management Market Size, by Region, 2018–2025 (USD Million)
Table 397 Information Technology Enabled Services: Workforce Management Market Size, by Region, 2018–2025 (USD Million)
Table 398 Other Verticals: Workforce Management Market Size, by Region, 2018–2025 (USD Million)
13.1.2 Workforce Management, by Region
13.1.2.1 Introduction
Figure 39 Asia Pacific to Grow at the Highest CAGR during the Forecast Period
Table 399 North America: Workforce Management Market Size, by Vertical, 2018–2025 (USD Million)
Table 400 Europe: Workforce Management Market Size, by Vertical, 2018–2025 (USD Million)
Table 401 Asia Pacific: Workforce Management Market Size, by Vertical, 2018–2025 (USD Million)
Table 402 Middle East and Africa: Workforce Management Market Size, by Vertical, 2018–2025 (USD Million)
Table 403 Latin America: Workforce Management Market Size, by Vertical, 2018–2025 (USD Million)
13.2 Adjacent Market – Work Order Management Market
13.2.1 Work Order Management Market, by Vertical
13.2.1.1 Introduction
Figure 40 Telecom and it Industry Vertical is Expected to Grow at the Highest CAGR during the Forecast Period
Table 404 Banking, Financial Services, and Insurance: Work Order Management Systems Market Size, by Region, 2016–2023 (USD Million)
Table 405 Telecom and It: Work Order Management Systems Market Size, by Region, 2016–2023 (USD Million)
Table 406 Manufacturing: Work Order Management Systems Market Size, by Region, 2016–2023 (USD Million)
Table 407 Healthcare and Life Sciences: Work Order Management Systems Market Size, by Region, 2016–2023 (USD Million)
Table 408 Consumer Goods and Retail: Work Order Management Systems Market Size, by Region, 2016–2023 (USD Million)
Table 409 Transportation and Logistics: Work Order Management Systems Market Size, by Region, 2016–2023 (USD Million)
Table 410 Construction and Real Estate: Work Order Management Systems Market Size, by Region, 2016–2023 (USD Million)
Table 411 Energy and Utilities: Work Order Management Systems Market Size, by Region, 2016–2023 (USD Million)
Table 412 Others: Work Order Management Systems Market Size, by Region, 2016–2023 (USD Million)
13.2.2 Work Order Management Market, by Region
13.2.2.1 Introduction
Figure 41 Asia Pacific is Expected to Witness a Significant Growth during the Forecast Period
Table 413 North America: Work Order Management Systems Market Size, by Industry Vertical, 2016–2023 (USD Million)
Table 414 Europe: Work Order Management Systems Market Size, by Industry Vertical, 2016–2023 (USD Million)
Table 415 Asia Pacific: Work Order Management Systems Market Size, by Industry Vertical, 2016–2023 (USD Million)
Table 416 Middle East and Africa: Work Order Management Systems Market Size, by Industry Vertical, 2016–2023 (USD Million)
Table 417 Latin America: Work Order Management Systems Market Size, by Industry Vertical, 2016–2023 (USD Million)

14 Appendix
14.1 Discussion Guide
14.2 Knowledge Store: Subscription Portal
14.3 Available Customizations
14.4 Related Reports
14.5 Author Details

Note: Product cover images may vary from those shown

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  • Accruent
  • Apptivo
  • Comarch
  • Commusoft
  • Field Pulse
  • Fieldaware
  • Fieldedge
  • Fieldez
  • Geoconcept
  • Gospotcheck
  • Housecall Pro
  • Husky Intelligence
  • IFS
  • Infor
  • Jobber
  • Kickserv
  • Mhelpdesk
  • Microsoft
  • Oracle
  • Overit
  • Pega
  • Praxedo
  • Salesforce
  • SAP
  • Service Autopilot
  • Service Fusion
  • Servicebridge
  • Servicemax
  • Servicepower
  • Servicetitan
  • Servicetrade
  • Skedulo
  • Smart Service
  • Successware
  • Trimble
  • Wintac
  • Workiz
  • Workwave
  • Zinier
Note: Product cover images may vary from those shown

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