Europe Queue Management System Market Report (2021-2031) by Scope, Segmentation, Dynamics, and Competitive Analysis

The Europe queue management system (QMS) market was valued at approximately US$ 205.83 million in 2023 and is projected to grow to around US$ 375.18 million by 2031, reflecting a compound annual growth rate (CAGR) of 7.8% during the forecast period from 2023 to 2031.

The increasing application of queue management systems across various sectors, coupled with a rise in customer foot traffic, is a significant driver of growth in the European QMS market. Industries such as retail, healthcare, and hospitality are witnessing a notable increase in customer visits, necessitating effective queue management solutions. For instance, leading wholesale club chains have reported substantial year-over-year growth in foot traffic, with Costco experiencing a 7.2% increase in visits compared to 2019. In the first fiscal quarter of 2022, Costco also noted a 15% rise in in-store sales alongside a 6.8% increase in global foot traffic. This trend indicates a strong consumer loyalty to wholesale retailers, both in the US and internationally, as customers increasingly prefer bulk purchasing and value-driven shopping experiences. This shift in consumer behavior underscores the need for efficient inventory management and staffing solutions to handle the influx of shoppers, as well as the implementation of effective customer experience strategies, such as advanced queue management systems, to ensure high foot traffic translates into customer satisfaction and loyalty.

The importance of queue management systems is further highlighted in the healthcare sector. For example, BestDoc Technology's hospital queue management software provides real-time updates on queue status, allowing patients to track their position in line and anticipate their turn. This feature became particularly valuable during the COVID-19 pandemic, enabling patients to wait in their vehicles and arrive just minutes before their appointments, thus minimizing their time spent in the hospital. Even after the pandemic, real-time notifications continue to enhance patient experiences and improve operational efficiency for hospital staff. The software also facilitates the management of queues for various services, including laboratory and radiology, effectively reducing wait times and alleviating patient anxiety.

Airports are also facing challenges due to increasing passenger numbers, which demand innovative solutions to manage long queues. According to the International Air Transport Association (IATA), global air traffic surged by 52.4% in March 2023, indicating a growing preference for air travel. Airports must maintain organized queues at ticket counters, screening areas, and customs, leading to a heightened demand for sophisticated queue management solutions that enhance passenger throughput and service efficiency, ultimately improving return on investment (ROI).

In the restaurant industry, high foot traffic during weekends and holidays often results in long wait times for tables. To improve the dining experience, a restaurant chain implemented a waitlist management system that allows customers to join a digital waitlist via a mobile app. This system provides real-time updates on wait status and notifies customers when their table is ready, reducing congestion at the entrance and allowing diners to explore nearby shops or enjoy a drink while waiting. This approach has led to increased customer retention and positive reviews, as patrons appreciate the convenience and efficiency of the system. Thus, the growing adoption of queue management systems across various sectors is a key factor driving the market.

The Europe queue management system market is segmented into several regions, including France, Germany, Russia, Italy, the UK, and the Rest of Europe. Countries like Germany, Italy, the UK, and Spain are significantly investing in advanced queue management solutions. The European Commission has allocated US$ 191.1 million for digital technologies under its Horizon Europe Programme, which supports regional researchers in developing digital innovations. Additionally, the ongoing digitization across various industries, particularly in the banking, financial services, and insurance (BFSI) sector, is propelling the demand for queue management systems. Many banking institutions in Europe are implementing digital transformation strategies aimed at enhancing customer experience and offering round-the-clock digital services. Queue management systems are increasingly utilized for appointment scheduling through smart digital signage and integrated web check-ins, further driving demand in the banking sector.

Moreover, Europe is focusing on advancements in artificial intelligence (AI), robotics, and sustainable materials to enhance business operations. In March 2023, 28 projects were selected for peer review, with six AI and robotics initiatives receiving US$ 21.2 million in funding to advance European AI and robotics capabilities. The integration of AI into queue management systems allows for real-time customer monitoring, optimization of customer flow, and data analysis to inform decision-making. This technological advancement is expected to significantly contribute to market growth in the coming years.

The Europe queue management system market is categorized by type, component, application, and country. The market is divided into virtual queuing and linear queuing, with the virtual queuing segment holding a larger market share in 2023. In terms of components, the market is segmented into solutions and services, with solutions dominating the market share. By application, the market includes BFSI, hospitals, retail outlets, restaurants, utility service providers, airports, government offices, and others, with retail outlets leading in market share. Geographically, the UK held the largest share of the Europe queue management system market in 2023.

Key players in the Europe queue management system market include Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, AKIS Technologies UAB, WaitWell, Verint Systems Inc, QLESS, OFFTEC Holding Group, and Waitwhile Inc.

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