Gain a 360 Degree Perspective on Critical Success Factors
With 99% of healthcare organizations in some stage of digital transformation, it's clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency.
For the first time, improving CX is rated as the top business objective (48% of respondents). Organizations plan to meet this objective by measuring their digital transformation success with customer satisfaction (CSAT) and customer retention rates. More importantly, they plan to make CX a top investment priority over the next two years. These investments are primarily driven by healthcare manufacturers, but also by healthcare providers.
Needless to say, COVID-19 has had a tremendous impact on this industry. It continues to relentlessly test healthcare organizations around the globe, causing swift changes to regulations, methods of care, and technology usage.
Telemedicine will become the new standard of care to remotely assess a large population of patients, driving an increase in the number of service providers and the need for service standardization across the continuum of care.
This study incorporates the breadth of analysis obtained from healthcare industry analysts and IT/Telecom industry analysts with customer research to provide our clients with a holistic view of future IT investments and the impact of these solutions. You will find the latest insights on the state of the industry, the impact of COVID-19, and predictions for digital health solutions. You will also discover customer perspectives on digital transformation trends and investment plans.
The overall research objective for the customer survey is to measure the current global use and future decision-making behaviour toward information technology (IT) in the healthcare industry, specifically: enterprise mobility management, digital commerce, unified communications & collaboration (UCC), infrastructure and data centres, cloud communications, analytics, digital marketing solutions, customer experience (CX), cybersecurity, artificial intelligence (AI), internet of things (IoT), blockchain/DLT, and enterprise information management (EIM).
- Cybersecurity will be the number one concern for healthcare providers for at least the next three years.
- Telehealth will be a top growth opportunity for healthcare providers to assist in simultaneously meeting CX goals and cost reduction.
- Pharmaceutical companies will heavily invest in AI.
Benefits of this Analysis:
- Understand the IT-related challenges organizations face today
- Monitor the status of digital transformation in healthcare
- Assess the current and future use of business communications technologies
- Evaluate factors that drive investments in communications technologies
- Gauge IT and communications trends
- Appraise available IT budgets
- Discover opportunities in different healthcare verticals and regions
- Identify key business objectives and challenges specific to this industry
- Help your clients facilitate their digital transformation journey
- Understand the impact of COVID-19 on the healthcare industry
