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Digital Trends in Healthcare - Global, 2019 to 2023

  • ID: 5135980
  • Report
  • July 2020
  • Region: Global
  • 101 Pages
  • Frost & Sullivan
Gain a 360 Degree Perspective on Critical Success Factors

With 99% of healthcare organizations in some stage of digital transformation, it's clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency.


For the first time, improving CX is rated as the top business objective (48% of respondents). Organizations plan to meet this objective by measuring their digital transformation success with customer satisfaction (CSAT) and customer retention rates. More importantly, they plan to make CX a top investment priority over the next two years. These investments are primarily driven by healthcare manufacturers, but also by healthcare providers.


Needless to say, COVID-19 has had a tremendous impact on this industry. It continues to relentlessly test healthcare organizations around the globe, causing swift changes to regulations, methods of care, and technology usage.


Telemedicine will become the new standard of care to remotely assess a large population of patients, driving an increase in the number of service providers and the need for service standardization across the continuum of care.


This study incorporates the breadth of analysis obtained from healthcare industry analysts and IT/Telecom industry analysts with customer research to provide our clients with a holistic view of future IT investments and the impact of these solutions. You will find the latest insights on the state of the industry, the impact of COVID-19, and predictions for digital health solutions. You will also discover customer perspectives on digital transformation trends and investment plans.


The overall research objective for the customer survey is to measure the current global use and future decision-making behaviour toward information technology (IT) in the healthcare industry, specifically: enterprise mobility management, digital commerce, unified communications & collaboration (UCC), infrastructure and data centres, cloud communications, analytics, digital marketing solutions, customer experience (CX), cybersecurity, artificial intelligence (AI), internet of things (IoT), blockchain/DLT, and enterprise information management (EIM).


  • Cybersecurity will be the number one concern for healthcare providers for at least the next three years.
  • Telehealth will be a top growth opportunity for healthcare providers to assist in simultaneously meeting CX goals and cost reduction.
  • Pharmaceutical companies will heavily invest in AI.

Benefits of this Analysis:


  • Understand the IT-related challenges organizations face today
  • Monitor the status of digital transformation in healthcare
  • Assess the current and future use of business communications technologies
  • Evaluate factors that drive investments in communications technologies
  • Gauge IT and communications trends
  • Appraise available IT budgets
  • Discover opportunities in different healthcare verticals and regions
  • Identify key business objectives and challenges specific to this industry
  • Help your clients facilitate their digital transformation journey
  • Understand the impact of COVID-19 on the healthcare industry
Note: Product cover images may vary from those shown

1. Introduction - Research Objectives


  • Digital Trends in Healthcare - Research Objectives, Global, 2019
  • Research Methodology
  • Benefits of this Analysis

2. State of the Industry & Market Predictions - Healthcare Analyst Perspectives


  • Digital Trends in Healthcare - State of the Industry, Global, 2020

3. Impact of COVID-19


  • Digital Trends in Healthcare - COVID-19 Impact by Healthcare Vertical, Global, 2020
  • Digital Trends in Healthcare - COVID-19 Impact: Predictions for Healthcare, Global, 2020 to 2021
  • Digital Trends in Healthcare - Growth Opportunities from COVID-19 Impact, Global, 2020 to 2021

4. Technology Predictions


  • Digital Trends in Healthcare - AI Predictions, Global, 2019 to 2023
  • Digital Trends in Healthcare - Big Data Predictions, Global, 2019 to 2023
  • Digital Trends in Healthcare - Telehealth Predictions, Global, 2019 to 2023
  • Digital Trends in Healthcare - Cybersecurity Predictions, United States, 2019 to 2023

5. IT Decision Maker Customer Survey Results - Survey Methodology


  • Survey Methodology
  • Digital Trends in Healthcare - Respondent IT Decision Maker Profile, Global, 2019

6. Summary of Major Findings


  • Summary of Key Findings

7. Top Business Objectives


  • Digital Trends in Healthcare - Top Business Objectives, Global, 2019 to 2020
  • Digital Trends in Healthcare - Top Business Objectives by Region, Global, 2019 to 2020
  • Digital Trends in Healthcare - Top Business Objectives by Sub Segment, Global, 2019 to 2020
  • Digital Trends in Healthcare Industry - Top Business Objectives by CEO Vs. CTO/CIO, Global, 2019 to 2020

8. Top IT Challenges and Drivers


  • Digital Trends in Healthcare - Top IT/Telecom Challenges, Global, 2019 to 2021
  • Digital Trends in Healthcare - Top IT/Telecom Challenges by Sub Segment, Global, 2019 to 2021
  • Digital Trends in Healthcare - Top IT/Telecom Challenges by Region, Global, 2019 to 2021
  • Digital Trends in Healthcare - Top IT/Telecom Drivers, Global, 2019 to 2021
  • Digital Trends in Healthcare - Top IT/Telecom Drivers by Sub Segment, Global, 2019 to 2021
  • Digital Trends in Healthcare - Top IT/Telecom Drivers by Region, Global, 2019 to 2021

9. Digital Transformation Implementation Strategies


  • Digital Trends in Healthcare - Stage of Digital Transformation, Global, 2019
  • Digital Trends in Healthcare - Top Business Processes to be Impacted by Digital Transformation, Global, 2019 to 2021
  • Digital Trends in Healthcare - Measuring Digital Transformation Success, Global, 2019

10. IT Investment Plans


  • Digital Trends in Healthcare - IT/Telecom Solutions Used Today, Global, 2019
  • Digital Trends in Healthcare - IT/Telecom Investment Plans Among Users, Global, 2019 to 2021
  • Digital Trends in Healthcare - IT/Telecom Investment Plans Among Non-Users, Global, 2019 to 2021
  • Digital Trends in Healthcare - Primary Purchasing Channels of IT/Telecom Products and Services, Global, 2019
  • Digital Trends in Healthcare - Primary Purchasing Channels of IT/Telecom Products and Services by Region, Global, 2019
  • Digital Trends in Healthcare - Primary Purchasing Channels of IT/Telecom Products and Services by Sub Segment, Global, 2019
  • Digital Trends in Healthcare - Top IT/Telecom Decision Making Factors, Global, 2019
  • Digital Trends in Healthcare - Top IT/Telecom Solutions at Risk of Being Replaced, Global 2019
  • Digital Trends in Healthcare - Top Reasons for IT/Telecom Solutions to be Replaced, Global 2019
  • Digital Trends in Healthcare - Top Security Concerns Regarding IT/Telecom, Global, 2019

11. Transformative Technologies Investment Plans


  • Digital Trends in Healthcare - Transformative Technologies Usage, Global, 2019
  • Digital Trends in Healthcare - Transformative Technologies Usage by Sub Segment, Global, 2019
  • Digital Trends in Healthcare - Transformative Technologies Investment Plans Among Users, Global, 2019 to 2021
  • Digital Trends in Healthcare - Transformative Technologies Investment Plans Among Non-Users, Global, 2019 to 2021
  • Digital Trends in Healthcare - Transformative Technologies Development Channels, Global, 2019
  • Digital Trends in Healthcare - Transformative Technologies: Stage of Implementation, Global, 2019
  • Digital Trends in Healthcare - Competitive Advantages of Transformative Technologies, Global, 2019

12. Connected Devices/Internet of Things


  • Digital Trends in Healthcare - Top Reasons for IoT Investment, Global, 2019
  • Digital Trends in Healthcare - Top Concerns Regarding IoT, Global, 2019

13. Artificial Intelligence & Machine Learning


  • Digital Trends in Healthcare - Top Reasons for Investment in AI, Global, 2019
  • Digital Trends in Healthcare - Top Concerns Regarding AI, Global, 2019

14. Blockchain/Distributed Ledger Technologies (DLT)


  • Digital Trends in Healthcare - Top Reasons for Investment in Blockchain, Global, 2019
  • Digital Trends in Healthcare - Top Concerns Regarding Blockchain, Global, 2019

15. Digital Transformation - IT Budgets


  • Digital Trends in Healthcare - Annual Revenues, Global, 2019
  • Digital Trends in Healthcare - Percent of Revenues Allocated to IT/Telecom Budget, Global, 2019
  • Digital Trends in Healthcare - Company's Revenue Growth, Global, 2019
  • Digital Trends in Healthcare - IT/Telecom Budget Trends, Global, 2019
  • Digital Trends in Healthcare - Company's Global IT Budget Allocation, Global, 2019

16. The Last Word


  • The Last Word - Top Three Predictions
  • Legal Disclaimer
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