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Global Insurance Third Party Administrators Market | Growth, Trends, and Forecast (2020-2025)

  • ID: 5177337
  • Report
  • August 2020
  • Region: Global
  • 130 pages
  • Mordor Intelligence


  • Crawford & Company
  • Maritain Health*
  • UMR Inc
  • MORE
Third-party administrators (TPAs) provide claims administrative services to businesses. Many serve mid-sized or large companies that have opted to self-insure a portion of their liability, commercial property, or workers' compensation risks. They may also administer claims on behalf of businesses that have self-funded their health, dental, or other benefit plans. TPAs range in size from very small to very large companies.

Some TPAs are building the requisite capabilities in talent, technologies, and data to address the changing needs of the insurance industry, but most TPAs lag behind. The y-o-y revenue growth slowed down for most of the TPAs in the US. Given the pandemic conditions, this fall may continue in the current year as well.

While there are multiple growth drivers for the TPA industry, such as expansion in the scope of services and carrier outsourcing, there are a number of impending challenges as well that restrict the growth opportunities. Most of the digital-led use cases that TPAs have implemented thus far are low on the sophistication scale when compared to the use cases implemented by insurance IT or Business Process Outsourcing providers.

Key Market Trends

Third Party Administrator Market Size in United States is Growing

The market size of the Third-Party Administrators & Insurance Claims Adjusters industry in the US has grown 5.1% per year on average between 2015 and 2019. The primary negative factor affecting this industry in the US is high competition, while the primary positive factor is low revenue volatility. Between 2015 and 2019, as disposable income levels increase, consumers are able to buy cars, homes, and other assets that need insurance. Additionally, higher per capita disposable income enables individuals and households to expand coverage because they can afford higher premiums for health, life, property, and casualty insurance.

Market Trends of Health Insurance TPAs in GCC region

Third-party administrators are prominent players in the health care industry and have the expertise and capability to administer all or a portion of the claims process. In GCC, mandatory health insurance law was applied. By 2017, mandatory health insurance got fully applicable in Dubai and Abu Dhabi. Large number of small insurers in GCC are increasingly opting for TPA support. Smaller insurance companies have a traditional way of carrying out operations and have and TPAs fill in the gap by providing the support required to digitize, as per DHA norms. About 98% of health insurers in the region outsource to TPAs. Among the 23 TPAs in Dubai, seven companies control the majority of the business, by about 90%.

Competitive Landscape

The report includes an overview of insurance third party administrators operating across the globe. We wish to present detailed profiling of companies that covers the services offered, digital adoption levels, regulations governing them, their headquarters, financial performance metrics, general pros and cons of each player in the market. Currently, some of the major players dominating the market are listed below.

Reasons to Purchase this report:
  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support
Note: Product cover images may vary from those shown


  • Crawford & Company
  • Maritain Health*
  • UMR Inc
  • MORE
1.1 Study Deliverables
1.2 Study Assumptions
1.3 Scope of the Study



4.1 Market Overview
4.2 Digital Adoption And Its Significance in TPAs
4.3 Regulatory Landscape Shaping The Business Ecosystem
4.4 Market Drivers
4.5 Market Restraints
4.6 Value Chain / Supply Chain Analysis
4.7 Porters 5 Force Analysis
4.7.1 Threat of New Entrants
4.7.2 Bargaining Power of Buyers/Consumers
4.7.3 Bargaining Power of Suppliers
4.7.4 Threat of Substitute Products
4.7.5 Intensity of Competitive Rivalry
4.8 Impact of Covid 19 on the market

5.1 By Insurance Type
5.1.1 Healthcare Providers
5.1.2 Retirement Plans
5.1.3 Commercial General Liability
5.1.4 Others
5.2 Geography
5.2.1 Americas United States Canada Latin America
5.2.2 Europe United Kingdom Germany Rest of Europe
5.2.3 Middle East & Africa UAE Saudi Arabia Rest of Middle East & Africa
5.2.4 Asia Pacific

6.1 Market Competition Overview (Market Concentration And M&A Deals)
6.2 Company Profiles
6.2.1 Sedgwick Claims Management Services Inc
6.2.2 UMR Inc
6.2.3 Crawford & Company
6.2.4 Gallagher Bassett Services Inc
6.2.5 York Risk Services Group Inc
6.2.6 Maritain Health*

Note: Product cover images may vary from those shown

A selection of companies mentioned in this report includes:

  • Sedgwick Claims Management Services Inc
  • UMR Inc
  • Crawford & Company
  • Gallagher Bassett Services Inc
  • York Risk Services Group Inc
  • Maritain Health*
Note: Product cover images may vary from those shown