Q3 2020 COVID-19 Impact on Global e-Commerce and Online Payments

As COVID-19 Lingers in Q3, Merchants are Still Looking for Solutions in Online Retail

This study reveals continuing interest of merchants and global markets in online retail as well as growth of online payment companies. The publication indicates that consumers are accepting the new reality of increased online commerce.

Merchants and consumers adapt to a new reality in e-Commerce and payment methods

The COVID-19 pandemic continued to affect e-Commerce players in the third quarter of 2020. US consumers state that they are willing to change their shopping behaviors to adapt to the new reality and would are likely to continue to contactless payments even when the health crisis wanes. Merchants like Nike and Walmart that reacted rapidly to increase their online sales channels profited the most, reporting record sales figures, as cited in the report. Meanwhile, dictated by the health crisis restrictions, instant payments and other touchless fund exchanges are gaining popularity. However, the publication includes data indicating that the US online payment market lags western Europe in the adoption of instant payment methods.

The health crisis affects retail and service sectors unequally

In the third quarter of this year, the digitization of healthcare services increased, and is expected to continue after the crisis is over. Nevertheless, not all sectors are seeing positive growth. The report cites studies showing that luxury goods sales are lower since the onset of the pandemic, and while the travel industry is beginning to show some signs of recovery, it is not expected to get back to its pre-COVID-19 positions until 2023.

Regions covered in this study:

Asia-Pacific
North America
Latin America
Middle East
Europe

1. Management Summary

2. COVID-19 Impact on E-Commerce

COVID-19 Impact on E-Commerce sales for selected retailers and platforms, Q3 2020
COVID-19 Impact on Omnichannel Adoption and Checkouts Digitalization, Q3 2020
Breakdown of Changes in Usage of Self-Checkout Methods In-Store Post-COVID-19 Outbreak,
in % of Consumers, by Selected Countries, August 2020
Selected New Shopping Habits Conducted More Often Since the COVID-19 Outbreak, in % of Adults, August 2020
COVID-19 Impact on Holiday Shopping and B2B E-Commerce Adoption, Q3 2020
COVID-19 Impact on India and Malaysia’s E-Commerce Markets, Q3 2020
Value of E-Commerce Sales, in USD billion, September 2020
Share of Consumers Who Go Online to Shop, in %, July 2020
COVID-19 Impact on China and North America’s E-Commerce Markets, Q3 2020
Year-On-Year Online Sales Growth of Consumer Goods, in %, June 2020 - August 2020
COVID-19 Impact on Amazon and Nike’s Online Sales, Q3 2020
Top 10 Mobile Shopping Apps in the Apple App Store and Google Play Store, by Rank, July 2020

3. COVID-19 Impact on Online Payments

COVID-19 Impact on PayPal and Alipay’s Activities, Q3 2020
COVID-19 Impact on Samsung Pay’s Activities and Instant Payments Adoption, Q3 2020
Instant Payments Transaction Value, in USD trillion, 2020 & 2025f
Share of World’s Digital Payments Market by 2023, in %, July 2020
COVID-19 Impact on In-Store Payment Methods and Smart Checkout Adoption, Q3 2020
Transaction Values Processed Via Smart Checkout Technologies, in USD bil., September 2020
COVID-19 Impact on Adoption of AI Based Security Systems in Online Payments, Q3 2020
Payment Methods In The COVID-19-Related Fraud, incl. Losses, in USD million, and Number of Reported Cases, January 1 - August 16, 2020
COVID-19 Impact on Digital Banking Implementation, Q3 2020
COVID-19 Impact on Open Banking Solution, Q3 2020
Share of Consumers Using Digital Banking Services, in %, July 2020

4. COVID-19 Impact on POS Payment Methods

COVID-19 Impact on POS Payment, Q3 2020
Omnichannel Payment Trends, Q3 2020
mPOS Payment Trends, Q3 2020
Change in Usage of Selected Omnichannel and Contactless Shopping Methods Compared to Before COVID-19, in % of Consumers, July 2020
Share of Consumers Feeling Unsafe Due to COVID-19 When Shopping In-Store, by Type of Store, in %, and Measures That Would Make Consumers Feel Safer In-Store, in %, July 2020
Top Priorities for Retail POS Technology at the Start of 2020, in % of Retailers, July 2020
The Impact of COVID-19 on POS Technology Investment Plans, in % of Retailers, July 2020
Change in Usage of Selected Omnichannel and Contactless Shopping Methods Compared to Before COVID-19, in % of Consumers, July 2020

5. COVID-19 Impact on Selected Online Verticals

COVID-19 Impact on Digitalization of Healthcare Services, Q3 2020
Number of Health & Fitness App Users, in millions, 2018-2022f
COVID-19 Impact on Online Grocery Shopping, Q3 2020
Share of Consumers Who Ordered Groceries Online, in %, in August 2020
COVID-19 Impact on Aldi’s Omnichannel Adoption and FMCG Prices, Q3 2020
COVID-19 Impact on In-Store and Online Sales of Fashion Goods, Q3 2020
Breakdown Of Respondents By Online Streaming Use Since the COVID-19 Pandemic, in %, July 2020
COVID-19 Impact on Travel Industry, Q3 2020
COVID-19 Impact on Education Digitalization and OTT Services Usage, Q3 2020