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Global Speech Analytics Market by Component (Solutions, Services), Application (Risk & Compliance Management, Sentiment Analysis), Organization Size, Deployment Mode (Cloud, On-premises), Vertical, and Region - Forecast to 2026

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    Report

  • 315 Pages
  • January 2022
  • Region: Global
  • Markets and Markets
  • ID: 5180898
Growing Need for Cloud-based Speech Analytics Solutions to Bolster Customer Retention

FEATURED COMPANIES

  • 3Clogic
  • Axialhealthcare
  • Clarabridge
  • Google
  • Observe.AI
  • Speech-I Ltd.

The global Speech Analytics market is anticipated to grow from USD 1.8 billion in 2021 to USD 4.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 20.5% during the forecast period. Various factors such as the growing demand for monitoring and improving agent performance and the increasing demand for voice authentication in mobile banking applications during COVID-19. The use of AI and ML-based technologies to facilitate real-time actionable customer insights and the rise in the need to predict customer intent are expected to drive the growth of Speech Analytics market.




During the pandemic, various companies experienced a significant increase in pressure from customers, while their number of available employees decreased. Various contact centers could not cope with the demand or closed because of lockdown restrictions leading to long delays in customer service queries, which significantly affected the customer experience. As businesses develop a more strategic approach that delivers resilience into operations through flexibility and scalability while at the same time working to improve operational efficiencies; hence, speech analytics is rising to the forefront of technology enablers. Data analytics application builders seek medical speech recognition capabilities that help them efficiently and accurately transcribe video and audio containing the COVID-19 terminology into text for downstream analytics. For instance, Verint offers a free COVID-19 category and 12 additional business impact categories for speech analytics.


The speech analytics market is expected to witness a slowdown in 2020 due to the global lockdown, which is impacting global manufacturing, and supply chains and logistics. The manufacturing, transportation and logistics, and retail and consumer goods sectors have been most severely affected. The availability of essential items has also been impacted due to the lack of manpower to work on production lines, supply chains, and transportation, even though essential items are exempted from the lockdown. The situation is expected to come under control by early 2021.


Meanwhile, the demand for speech analytics solutions and services is expected to increase due to the rising demand for call monitoring, customer experience management, agent performance management, sentiment analysis, and risk and compliance management applications. Several verticals are already planning to deploy a diverse array of speech analytics solutions and services to enable digital transformation initiatives, which address mission-critical processes, improve operations, and differentiate customer relationships. The reduction in operational costs, better customer experiences, improved network security and privacy capabilities, enhanced visibility into processes and operations, and improved real-time decision-making are the key business and operational priorities expected to drive the speech analytics market.


The services segment is projected to grow at a higher CAGR during the forecast period


The global speech analytics market, by component, has been segmented into solutions and services. The services segment is projected to grow at a higher CAGR during the forecast period. The services segment plays a vital role in the functionality of speech analytics solutions. These services are an integral step in deploying technology solutions and are taken care of by solution and service providers. The demand for speech analytics solutions increases globally due to the rising demand for enhanced customer support across major key verticals.


The customer experience management segment will hold the largest market size during the forecast period


The speech analytics market is segmented by applications into customer experience management, call monitoring and summarization, agent performance monitoring, sales and marketing management, risk and compliance management, sentiment analysis, and other applications (competitive intelligence, business process management, and predictive analysis). The customer experience management segment will hold the largest market size in 2021. This growth is attributed to the need for identifying agents that need the most training and support, and reducing the risk of bottlenecks in business. Business leaders can use workforce optimization strategies to automatically track trends and performance in the contact center.


The Cloud segment is estimated to hold a higher growth rate during the forecast period


Speech Analytics market is segmented on the basis of deployment mode which include on-premises and cloud. The cloud segment is estimated to hold a higher growth rate than the on-premises segment during the forecast period. The cloud technology benefits of easy deployment and minimal capital requirement facilitate the adoption of the cloud deployment model. The adoption of cloud-based speech analytics solutions is expected to be supported by the COVID-19 pandemic, as lockdowns and social distancing practices are encouraging companies to move to cloud solutions that can be managed remotely. The increasing demand for scalable, easy-to-use, and cost-effective speech analytics solutions is expected to accelerate the growth of the cloud segment in the market.


The large enterprises segment is estimated to hold a larger market share


On the basis of organization size the Speech Analytics market has been segmented into large enterprises and SMEs. The large enterprises segment is estimated to hold a larger market share in 2021. The segment's growth is due to increased competition in large enterprises from budding SMEs. Owing to the availability of cost-effective cloud solutions, speech analytics solutions and services are expected to witness a prominent growth rate among SMEs during the forecast period.


The healthcare and life sciences vertical is projected to grow at the highest CAGR during the forecast period


On the basis of Vertical the speech analytics market has been segmented into BFSI, retail and eCommerce, IT and telecom, healthcare and life sciences, government and defense, travel and hospitality, media and entertainment, and other verticals (education, transportation and logistics, and manufacturing). The healthcare and life sciences vertical is projected to grow at the highest CAGR during the forecast period. This growth can be attributed to the increasing patient data resulting from the COVID-19 pandemic and the need to handle patient queries for better medical treatment. The need for rapid diagnosis, healthcare data analysis, and better patient care is expected to drive the growth of the healthcare and life sciences vertical in APAC


Among regions, APAC to hold higher CAGR during the forecast period


APAC is expected to hold the fastest CAGR during the forecast period. This growth can be attributed to the increasing penetration of smartphones and the need to resolve customer queries in the region. The speech analytics market is expected to witness considerable developments and adoption of solutions across APAC during the forecast period. The increasing number of players across different regions is further expected to drive the speech analytics market.


Research Coverage


The research study for the Speech Analytics market involved extensive secondary sources, directories, and several journals, including the Journal of Intelligent Learning Systems and Applications, International Journal of Advanced Science and Technology, and International Research Journal of Engineering and Technology (IRJET). Primary sources were mainly industry experts from the core and related industries, preferred Speech Analytics providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects.


The report includes the study of key players offering Speech Analytics market. The major vendors covered are NICE (US), Micro Focus (UK), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Geneys (US), Calabrio (US), CallMiner (US), AWS (US), Clarabridge (US), Almawave (Italy), Talkdesk (US), Alvaria (US), Castel (US), VoiceBase (US), Intelligent Voice (US), CallTrackingMetrics (US), Five9 (US), 3CLogic (US), CloudTalk (US), Deepgram (US), Gnani.ai (India), Observe.AI (US), SpeechTech (US), Speech-i Ltd (England), Batvoice (France), Kwantics (India), Speech Village (UK), and Salesken (US).


Breakdown of Primaries


In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the Speech Analytics market.


  • By Company: Tier I: 35%, Tier II: 45%, and Tier III: 20%
  • By Designation: C-Level Executives: 35%, D-Level Executives: 25%, and others: 40%
  • By Region: APAC:30 %, Europe: 20%, North America: 45%, and others: 5%

Key Benefits of Buying the Report


The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall Speech Analytics market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Frequently Asked Questions about the Global Speech Analytics Market

What is the estimated value of the Global Speech Analytics Market?

The Global Speech Analytics Market was estimated to be valued at $1.8 Billion in 2021.

What is the growth rate of the Global Speech Analytics Market?

The growth rate of the Global Speech Analytics Market is 20.5%, with an estimated value of $4.5 Billion by 2026.

What is the forecasted size of the Global Speech Analytics Market?

The Global Speech Analytics Market is estimated to be worth $4.5 Billion by 2026.

Who are the key companies in the Global Speech Analytics Market?

Key companies in the Global Speech Analytics Market include 3Clogic, Almawave, Alvaria, Amazon, ARE Media, Avaya, AWS, Axialhealthcare and Brunello Cucinelli.

FEATURED COMPANIES

  • 3Clogic
  • Axialhealthcare
  • Clarabridge
  • Google
  • Observe.AI
  • Speech-I Ltd.

1 Introduction
1.1 Introduction to COVID-19
1.2 COVID-19 Health Assessment
Figure 1 COVID-19: Global Propagation
Figure 2 COVID-19 Propagation: Select Countries
1.3 COVID-19 Economic Assessment
Figure 3 Revised Gross Domestic Product Forecasts for Select G20 Countries in 2020
1.3.1 COVID-19 Economic Impact - Scenario Assessment
Figure 4 Criteria Impacting the Global Economy
Figure 5 Scenarios in Terms of Recovery of the Global Economy
1.4 Objectives of the Study
1.5 Market Definition
1.5.1 Inclusions and Exclusions
1.6 Market Scope
1.6.1 Market Segmentation
1.6.2 Regions Covered
1.6.3 Years Considered for the Study
1.7 Currency Considered
Table 1 United States Dollar Exchange Rate, 2018-2020
1.8 Stakeholders
1.9 Summary of Changes
2 Research Methodology
2.1 Research Data
Figure 6 Speech Analytics Market: Research Design
2.1.1 Secondary Data
2.1.2 Primary Data
Table 2 Primary Interviews
2.1.2.1 Breakup of Primary Profiles
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
Figure 7 Data Triangulation
2.3 Market Size Estimation
Figure 8 Market: Top-Down and Bottom-Up Approaches
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
Figure 9 Market Size Estimation Methodology - Approach 1 (Supply Side): Revenue from Solutions/Services of the Speech Analytics Market
Figure 10 Market Size Estimation Methodology- Approach 2, Bottom-Up (Supply Side): Collective Revenue from All Solutions/Services of the Market
Figure 11 Market Size Estimation Methodology - Approach 3, Bottom-Up (Supply Side): Collective Revenue from All Solutions/Services of the Market
Figure 12 Market Size Estimation Methodology - Approach 4, Bottom-Up (Demand Side): Share of Speech Analytics Through Overall Speech Analytics Spending
2.4 Market Forecast
Table 3 Factor Analysis
2.5 Company Evaluation Matrix Methodology
Figure 13 Company Evaluation Matrix: Criteria Weightage
2.6 Startup/SME Evaluation Matrix Methodology
Figure 14 Startup/SME Evaluation Matrix: Criteria Weightage
2.7 Assumptions for the Study
2.8 Limitations of the Study
2.9 Implications of COVID-19 on the Speech Analytics Market
Figure 15 Quarterly Impact of COVID-19 During 2020-2021
3 Executive Summary
Table 4 Global Speech Analytics Market Size and Growth Rate, 2016-2020 (USD Million, Y-O-Y %)
Table 5 Global Market Size and Growth Rate, 2021-2026 (USD Million, Y-O-Y %)
Figure 16 Market Snapshot, by Component
Figure 17 Market Snapshot, by Solution
Figure 18 Market Snapshot, by Service
Figure 19 Market Snapshot, by Professional Service
Figure 20 Market Snapshot, by Deployment Mode
Figure 21 Market Snapshot, by Organization Size
Figure 22 Market Snapshot, by Application
Figure 23 Market Snapshot, by Vertical
Figure 24 Market Snapshot, by Region
4 Premium Insights
4.1 Attractive Market Opportunities in the Speech Analytics Market
Figure 25 Growing Demand to Monitor and Improve Agent Performance to Drive the Growth of the Market
4.2 Market: Top Three Applications
Figure 26 Sentiment Analysis Application to Grow at the Highest CAGR During the Forecast Period
4.3 Market: by Region
Figure 27 North America to Hold the Largest Market Share in 2021
4.4 Market in North America, by Top Three Application and Vertical
Figure 28 Customer Experience Management Application and BFSI Vertical to Account for the Largest Shares in the Market in 2021
5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
Figure 29 Drivers, Restraints, Opportunities, and Challenges: Speech Analytics Market
5.2.1 Drivers
5.2.1.1 Increasing Need to Improve the Customer Journey and Overall Experience
5.2.1.2 Growing Need to Enhance and Monitor Agent Performance
5.2.1.3 Adherence to Regulatory and Compliance Standards
5.2.1.4 Growing Demand for Voice Authentication in Mobile Banking Applications During COVID-19
5.2.2 Restraints
5.2.2.1 Need for Integration with the Prevailing System
5.2.2.2 Inability to Quantify Return on Investment (ROI)
5.2.2.3 Concerns Regarding Data Privacy and Security due to the Pandemic
5.2.3 Opportunities
5.2.3.1 Rising Need to Predict Customer Intent and Behavior
5.2.3.2 Use of AI- and ML-Based Technologies to Facilitate Real-Time Actionable Customer Insights
5.2.3.3 Growing Need for Cloud-Based Speech Analytics Solutions to Bolster Customer Retention
5.2.4 Challenges
5.2.4.1 Complex Data Ecosystem Leading to Data Breaches and Security Issues
5.2.4.2 Lack of Skilled Workforce to Articulate Business Opportunities
5.2.4.3 Expensive Integration of Speech Analytics Solutions with Other Analytics Solutions
5.2.5 Cumulative Growth Analysis
5.3 Industry Trends
5.3.1 Features/Functionalities
5.3.1.1 Emotion Detection
5.3.1.2 Speech-To-Text Recognition
5.3.1.3 Phonetic Indexing
5.3.1.4 Talk Over Analytics
5.3.2 Speech Analytics: Evolution
Figure 30 Evolution of the Speech Analytics Market
5.3.3 Ecosystem
Figure 31 Market: Ecosystem
5.3.4 Supply Chain Analysis
Figure 32 Supply Chain Analysis
Table 6 Market: Supply Chain
5.3.5 Market: COVID-19 Impact
Figure 33 Market to Witness Minimal Slowdown in Growth in 2020
5.3.6 Trends/Disruptions Impacting Buyers/Clients of the Market
Figure 34 Market: Trends/Disruptions Impacting Buyers/Clients
5.3.7 Regulatory Implications
5.3.7.1 General Data Protection Regulation
5.3.7.2 Market Abuse Regulation
5.3.7.3 Revision of Markets in Financial Instruments Directive
5.3.7.4 European Banking Regulations
5.3.7.5 Health Insurance Portability and Accountability Act
5.3.7.6 California Consumer Privacy Act
5.3.7.7 Office of Communications
5.3.7.8 Polish Civil Code
5.3.7.9 Federal Communications Commission
5.3.8 Case Study Analysis
5.3.9 Education: Use Cases
5.3.9.1 Coachhub Has Selected Cloudtalk to Streamline the Service Process at All Levels
5.3.9.2 The University of Texas Has Leverage with AWS Connect to Improve the Student Experience at the University
5.3.10 Retail and Ecommerce: Use Cases
5.3.10.1 Brunello Cucinelli Leveraged Amazon Connect and Salesforce Service Cloud Voice to Build a Contact Center That Can Assist Each Customer with Tailored Support
5.3.11 Media and Entertainment: Use Cases
5.3.11.1 SBA Contact Center Uses Amazon Connect to Have the Agility to Edit the Routing and Contact Flows to Provide Small Businesses with Additional Support
5.3.11.2 ARE Media Has Selected Amazon Connect as IT Can Set Up a Contact Center, Add Multiple Queues and Agents, and Start Accepting Calls
5.3.12 Healthcare and Life Sciences: Use Cases
5.3.12.1 Axialhealthcare Has Selected the Amazon Connect to Meet Its Fully Functional and Lightweight Contact Center Applications Need
5.3.12.2 Vitalityhealth Selected Callminer Speech Analytics Solutions to Help Assess Its Business Needs
5.3.13 Banking, Financial Service, and Insurance: Use Cases
5.3.13.1 US Bank Needed to Implement Nice Nexidia Analytics Solution to Get Interactions Insights from Structured and Unstructured Data
5.3.13.2 Ratesdotca Selected AWS with Amazon Connect to Customize Its Contact Center
5.3.14 IT and Telecom: Use Cases
5.3.14.1 Suunto Leveraged Micro Focus Vertica Analytics Platform to Ingest and Analyze Massive Data Volume of Customer Experience
5.3.14.2 Vodafone Selected Amazon Connect to Simplify the Contact Center Operations by Drawing on Artificial Intelligence and Machine Learning Technology to Automate Its Most Common Requests
5.3.15 Travel: Use Cases
5.3.15.1 Grand Travel Chose Callminer to Provide Insights on How to Customize Automated Reports for Its Stakeholder
5.3.16 Energy and Utilities: Use Cases
5.3.16.1 Great Western Water Selected Calabrio One to Enable Call Recording Quality Management and Workforce Management
5.3.16.2 Origin Selected Aws to Bring Transition in the Customer Service Teams
5.3.17 Technology Analysis
5.3.17.1 Speech Analytics and Artificial Intelligence (AI)
5.3.17.2 Speech Analytics and Machine Learning (ML)
5.3.17.3 Speech Analytics and Natural Language Processing (NLP)
5.3.18 Patent Analysis
5.3.18.1 Methodology
5.3.18.2 Document Type
Table 7 Patents Filed, 2018-2021
5.3.18.3 Innovation and Patent Applications
Figure 35 Total Number of Patents Granted in a Year, 2018-2021
5.3.18.4 Top Applicants
Figure 36 Top 10 Companies with the Highest Number of Patent Applications, 2018-2021
5.3.19 Pricing Model Analysis, 2021
Table 8 Speech Analytics Market: Pricing Model Analysis, 2021
5.3.20 Porter's Five Forces Analysis
Table 9 Impact of Each Force on the Market
Figure 37 Porter's Five Forces Analysis
5.3.20.1 Threat of New Entrants
5.3.20.2 Threat of Substitutes
5.3.20.3 Bargaining Power of Suppliers
5.3.20.4 Bargaining Power of Buyers
5.3.20.5 Intensity of Competitive Rivalry
5.3.21 Scenario
Table 10 Critical Factors Impacting the Growth of the Market
6 Speech Analytics Market Size, by Component
6.1 Introduction
6.1.1 Components: COVID-19 Impact
Figure 38 Services Segment to Register the Highest CAGR During the Forecast Period
Table 11 Market Size, by Component, 2016-2020 (USD Million)
Table 12 Market Size, by Component, 2021-2026 (USD Million)
6.2 Solutions
Figure 39 Reporting and Visualization Tools Segment to Register the Highest CAGR During Forecast Period
Table 13 Market Size, by Solution, 2016-2020 (USD Million)
Table 14 Market Size, by Solution, 2021-2026 (USD Million)
Table 15 Solutions: Speech Analytics Size, by Region, 2016-2020 (USD Million)
Table 16 Solutions: Speech Analytics Size, by Region, 2021-2026 (USD Million)
6.2.1 Speech Engine
6.2.1.1 Speech Engine Uses Two Important Techniques: Phonetics and Large Vocabulary Continuous Speech Recognition to Perform the Task of Converting Conversations into System-Readable Data
Table 17 Speech Engine: Speech Analytics Size, by Region, 2016-2020 (USD Million)
Table 18 Speech Engine: Speech Analytics Size, by Region, 2021-2026 (USD Million)
6.2.2 Indexing and Query Tools
6.2.2.1 Growing Need to Analyze Customers Queries in Real Time to Boost the Growth of Indexing and Query Tools in the Speech Analytics Market
Table 19 Indexing and Query Tools: Speech Analytics Size, by Region, 2016-2020 (USD Million)
Table 20 Indexing and Query Tools: Speech Analytics Size, by Region, 2021-2026 (USD Million)
6.2.3 Reporting and Visualization Tools
6.2.3.1 Reporting and Visualization Tools Help End-users in Drilling Down and Filtering Out the Overall Customer Conversation Details
Table 21 Reporting and Visualization Tools: Speech Analytics Size, by Region, 2016-2020 (USD Million)
Table 22 Reporting and Visualization Tools: Speech Analytics Size, by Region, 2021-2026 (USD Million)
6.2.4 Quality Management
6.2.4.1 Quality Management Solution Primarily Analyzes Consumer Interactions in Real-Time Using Advanced NLP Technology Coupled with AI and ML
Table 23 Quality Management: Speech Analytics Size, by Region, 2016-2020 (USD Million)
Table 24 Quality Management: Speech Analytics Size, by Region, 2021-2026 (USD Million)
6.2.5 Root Cause Analysis
6.2.5.1 Growing Need to Analyze Customer Buying Behavior for Enhanced Business Performance to Drive the Growth of Speech Analytics Solutions Across the Globe
Table 25 Root Cause Analysis: Speech Analytics Size, by Region, 2016-2020 (USD Million)
Table 26 Root Cause Analysis: Speech Analytics Size, by Region, 2021-2026 (USD Million)
6.2.6 Other Solutions
Table 27 Other Solutions: Speech Analytics Market Size, by Region, 2016-2020 (USD Million)
Table 28 Other Solutions: Market Size, by Region, 2021-2026 (USD Million)
6.3 Services
Figure 40 Managed Services Segment to Grow at a Higher CAGR During the Forecast Period
Table 29 Market Size, by Service, 2016-2020 (USD Million)
Table 30 Market Size, by Service, 2021-2026 (USD Million)
Table 31 Services: Market Size, by Region, 2016-2020 (USD Million)
Table 32 Services: Market Size, by Region, 2021-2026 (USD Million)
6.3.1 Professional Services
6.3.1.1 Professional Services are Mostly Post-Sales Services That are Delivered to Customers After the Purchase of the Product
Figure 41 Training and Consulting Segment to Grow at the Highest CAGR During the Forecast Period
Table 33 Professional Services: Speech Analytics Market Size, by Type, 2016-2020 (USD Million)
Table 34 Professional Services: Market Size, by Type, 2021-2026 (USD Million)
Table 35 Professional Services: Market Size, by Region, 2016-2020 (USD Million)
Table 36 Professional Services: Market Size, by Region, 2021-2026 (USD Million)
6.3.1.2 Training and Consulting Services
6.3.1.2.1 Training and Consulting Services are Needed in the Initial Phase of Implementing Speech Analytics Solutions or When Organizations are Looking for Customized Solutions Based on Their Business Needs and Market Trends
Table 37 Training and Consulting: Market Size, by Region, 2016-2020 (USD Million)
Table 38 Training and Consulting: Market Size, by Region, 2021-2026 (USD Million)
6.3.1.3 System Integration and Implementation
6.3.1.3.1 Speech Analytics Solutions Must be Integrated with Existing Systems; this Requires the Right Level of Connectors and Back-End Integration Capabilities
Table 39 System Integration and Implementation: Speech Analytics Market Size, by Region, 2016-2020 (USD Million)
Table 40 System Integration and Implementation: Market Size, by Region, 2021-2026 (USD Million)
6.3.1.4 Support and Maintenance
6.3.1.4.1 Support and Maintenance Services are Adopted by Organizations That Use the On-Premises Deployment Model for Speech Analytics Solutions
Table 41 Support and Maintenance: Market Size, by Region, 2016-2020 (USD Million)
Table 42 Support and Maintenance: Market Size, by Region, 2021-2026 (USD Million)
6.3.2 Managed Services
6.3.2.1 Enterprises in the Market Must Ensure the Provision of Certain Services for Their Clients to Maintain Their Market Position
Table 43 Managed Services: Market Size, by Region, 2016-2020 (USD Million)
Table 44 Managed Services: Market Size, by Region, 2021-2026 (USD Million)
7 Speech Analytics Market Size, by Application
7.1 Introduction
7.1.1 Applications: COVID-19 Impact
Figure 42 Content Transcription Segment to Witness the Highest CAGR During the Forecast Period
Table 45 Market Size, by Application, 2016-2020 (USD Million)
Table 46 Market Size, by Application, 2021-2026 (USD Million)
7.2 Customer Experience Management
7.2.1 Speech Analytics Provides Enhanced Customer Experience Management to Companies; IT Analyzes the Target Customers and Creates and Delivers Personalized Experiences to Them, Thereby Ensuring Their Loyalty
Table 47 Customer Experience Management: Market Size, by Region, 2016-2020 (USD Million)
Table 48 Customer Experience Management: Market Size, by Region, 2021-2026 (USD Million)
7.3 Call Monitoring and Summarization
7.3.1 Call Monitoring and Summarization Application Helps Analyze the Meaningful Insights from the Recorded Voice or Speech Data
Table 49 Call Monitoring and Summarization: Market Size, by Region, 2016-2020 (USD Million)
Table 50 Call Monitoring and Summarization: Market Size, by Region, 2021-2026 (USD Million)
7.4 Agent Performance Monitoring
7.4.1 Agent Performance Monitoring is Considered as One of the Most Important Speech Analytics Applications, as IT Helps Companies Transcribe the Recorded Call to Digital Text and Understand the Customer-Agent Interaction
Table 51 Agent Performance Monitoring: Speech Analytics Market Size, by Region, 2016-2020 (USD Million)
Table 52 Agent Performance Monitoring: Market Size, by Region, 2021-2026 (USD Million)
7.5 Sales and Marketing Management
7.5.1 Growing Need to Offer Enhanced User Experience to the Target Customers and Establish a Standard Governance Process for Sales and Marketing Data
Table 53 Sales and Marketing Management: Market Size, by Region, 2016-2020 (USD Million)
Table 54 Sales and Marketing Management: Market Size, by Region, 2021-2026 (USD Million)
7.6 Sentimental Analysis
7.6.1 Sentimental Analysis Uses NLP, Text Analysis, Computational Linguistics, and Biometrics to Systematically Identify, Extract, Quantify, and Analyze Customer Intent
Table 55 Sentiment Analysis: Market Size, by Region, 2016-2020 (USD Million)
Table 56 Sentiment Analysis: Market Size, by Region, 2021-2026 (USD Million)
7.7 Risk and Compliance Management
7.7.1 Risk and Compliance Management Application Assists Contact Center Agents in Properly Understanding the Necessary Policies, Procedures, Forms, Checklists, and Templates, Ensuring They Meet the Call Center Compliances and Regulations
Table 57 Risk and Compliance Management: Speech Analytics Market Size, by Region, 2016-2020 (USD Million)
Table 58 Risk and Compliance Management: Market Size, by Region, 2021-2026 (USD Million)
7.8 Other Applications
Table 59 Other Applications: Market Size, by Region, 2016-2020 (USD Million)
Table 60 Other Applications: Market Size, by Region, 2021-2026 (USD Million)
8 Speech Analytics Market Size, by Deployment Mode
8.1 Introduction
8.1.1 Deployment Modes: COVID-19 Impact on the Market
Figure 43 Cloud Segment to Register a Higher CAGR During the Forecast Period
Table 61 Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 62 Market Size, by Deployment Mode, 2021-2026 (USD Million)
8.2 Cloud
8.2.1 Cloud Deployment Mode Provides Multiple Benefits, Such as Reduced Operational Costs, Simple Deployments, and Higher Scalability
Table 63 Cloud: Market Size, by Region, 2016-2020 (USD Million)
Table 64 Cloud: Market Size, by Region, 2021-2026 (USD Million)
8.3 On-Premises
8.3.1 On-Premises Deployment Mode Refers to the Installation of Speech Analytics Solutions and Associated Services on the Premises of a Person or Organization
Table 65 On-Premises: Market Size, by Region, 2016-2020 (USD Million)
Table 66 On-Premises: Market Size, by Region, 2021-2026 (USD Million)
9 Speech Analytics Market Size, by Organization Size
9.1 Introduction
9.1.1 Organization Size: COVID-19 Impact on the Market
Figure 44 Small and Medium-Sized Enterprises Segment to Register a Higher CAGR During the Forecast Period
Table 67 Market Size, by Organization Size, 2016-2020 (USD Million)
Table 68 Market Size, by Organization Size, 2021-2026 (USD Million)
9.2 Small and Medium-Sized Enterprises
9.2.1 Growing Trend of Remote Working with the Need to Monitor Mission-Critical Communication to Drive the Adoption of Speech Analytics Solutions Within SMEs
Table 69 Small and Medium-Sized Enterprises: Market Size, by Region, 2016-2020 (USD Million)
Table 70 Small and Medium-Sized Enterprises: Market Size, by Region, 2021-2026 (USD Million)
9.3 Large Enterprises
9.3.1 Need to Optimize Operations and Business Practices to Gain Maximum Cost Benefits Will Drive the Adoption of Speech Analytics Solutions in Large Enterprises
Table 71 Large Enterprises: Market Size, by Region, 2016-2020 (USD Million)
Table 72 Large Enterprises: Market Size, by Region, 2021-2026 (USD Million)
10 Speech Analytics Market Size, by Vertical
10.1 Introduction
10.1.1 Verticals: COVID-19 Impact
Figure 45 Healthcare and Life Sciences Vertical to Grow at the Highest CAGR During the Forecast Period
Table 73 Market Size, by Vertical, 2016-2020 (USD Million)
Table 74 Market Size, by Vertical, 2021-2026 (USD Million)
10.2 Banking, Financial Services, and Insurance
10.2.1 Speech Analytics Solutions Help Effortlessly Reduce Regulatory and Reputational Risks by Accurately Detecting Market Manipulation and Enabling Analysts to Investigate Threats Efficiently and Will See Greater Demand from Financial Institutions
Table 75 Banking, Financial Services, and Insurance: Market Size, by Region, 2016-2020 (USD Million)
Table 76 Banking, Financial Services, and Insurance: Speech Analytics Market Size, by Region, 2021-2026 (USD Million)
10.3 IT and Telecom
10.3.1 IT and Telecom Involves a Large Amount of Customer Care and Intense Competition Across the Target Segment
Table 77 IT and Telecom: Market Size, by Region, 2016-2020 (USD Million)
Table 78 IT and Telecom: Market Size, by Region, 2021-2026 (USD Million)
10.4 Retail and Ecommerce
10.4.1 Rising Need to Enhance Customer Experience, Employee Efficiency, and the Overall Functioning of the Business to Boost the Demand for Speech Analytics Across Retail and Ecommerce Sectors
Table 79 Retail and Ecommerce: Market Size, by Region, 2016-2020 (USD Million)
Table 80 Retail and Ecommerce: Speech Analytics Market Size, by Region, 2021-2026 (USD Million)
10.5 Healthcare and Life Sciences
10.5.1 Speech Analytics Helps Healthcare Firms Improve Their Patients’ Experience by Analyzing the Interaction When They Call for Follow-Ups, Billing Inquiries, Payment Queries, and Scheduling Appointments
Table 81 Healthcare and Life Sciences: Market Size, by Region, 2016-2020 (USD Million)
Table 82 Healthcare and Life Sciences: Market Size, by Region, 2021-2026 (USD Million)
10.6 Government and Defense
10.6.1 Government and Public Sector Organizations Have Been Witnessing Constant Pressure to Deliver Cheaper Services to Meet the Emerging Needs of Citizens
Table 83 Government and Defense: Market Size, by Region, 2016-2020 (USD Million)
Table 84 Government and Defense: Speech Analytics Market Size, by Region, 2021-2026 (USD Million)
10.7 Media and Entertainment
10.7.1 Speech Analytics Solutions Have Enabled the Content Producers, Owners, and Consumers to Experience the Content in Real Time
Table 85 Media and Entertainment: Market Size, by Region, 2016-2020 (USD Million)
Table 86 Media and Entertainment: Market Size, by Region, 2021-2026 (USD Million)
10.8 Travel and Hospitality
10.8.1 Growing Demand to Improve the Business Activity, Enhance Conversions, Reduce Customer Service Costs, and Streamline Customer Experiences to Boost the Demand for Speech Analytics Solutions Among the Travel and Hospitality Vertical
Table 87 Travel and Hospitality: Market Size, by Region, 2016-2020 (USD Million)
Table 88 Travel and Hospitality: Speech Analytics Market Size, by Region, 2021-2026 (USD Million)
10.9 Energy and Utilities
10.9.1 Energy and Utilities Vertical Deploying Speech Analytics Solutions to Gather Insights into the Voice of Customers About Their Services and Concurrent Issues
Table 89 Energy and Utilities: Market Size, by Region, 2016-2020 (USD Million)
Table 90 Energy and Utilities: Market Size, by Region, 2021-2026 (USD Million)
10.10 Other Verticals
Table 91 Other Verticals: Market Size, by Region, 2016-2020 (USD Million)
Table 92 Other Verticals: Market Size, by Region, 2021-2026 (USD Million)
11 Speech Analytics Market Size, by Region
11.1 Introduction
Figure 46 India to Account for the Highest CAGR During the Forecast Period
Figure 47 Asia-Pacific to Witness the Highest CAGR During the Forecast Period
Table 93 Market Size, by Region, 2016-2020 (USD Million)
Table 94 Market Size, by Region, 2021-2026 (USD Million)
11.2 North America
11.2.1 North America: COVID-19 Impact
11.2.2 North America: Regulations
11.2.2.1 Personal Information Protection and Electronic Documents Act (PIPEDA)
11.2.2.2 Gramm-Leach-Bliley Act
11.2.2.3 Health Insurance Portability and Accountability Act of 1996
11.2.2.4 Health Level Seven (HL7)
11.2.2.5 Occupational Safety and Health Administration (OSHA)
11.2.2.6 Federal Information Security Management Act
11.2.2.7 Federal Information Processing Standards
11.2.2.8 California Consumer Privacy Act
Figure 48 North America: Market Snapshot
Table 95 North America: Speech Analytics Market Size, by Component, 2016-2020 (USD Million)
Table 96 North America: Market Size, by Component, 2021-2026 (USD Million)
Table 97 North America: Market Size, by Solution, 2016-2020 (USD Million)
Table 98 North America: Market Size, by Solution, 2021-2026 (USD Million)
Table 99 North America: Market Size, by Service, 2016-2020 (USD Million)
Table 100 North America: Market Size, by Service, 2021-2026 (USD Million)
Table 101 North America: Market Size, by Professional Service, 2016-2020 (USD Million)
Table 102 North America: Market Size, by Professional Service, 2021-2026 (USD Million)
Table 103 North America: Market Size, by Application, 2016-2020 (USD Million)
Table 104 North America: Market Size, by Application, 2021-2026 (USD Million)
Table 105 North America: Speech Analytics Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 106 North America: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 107 North America: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 108 North America: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 109 North America: Market Size, by Vertical, 2016-2020 (USD Million)
Table 110 North America: Market Size, by Vertical, 2021-2026 (USD Million)
Table 111 North America: Market Size, by Country, 2016-2020 (USD Million)
Table 112 North America: Market Size, by Country, 2021-2026 (USD Million)
11.2.3 United States
11.2.3.1 The US Market is Undergoing a Major Transformation in the Implementation of AI, ML, and Analytics-Based Solutions
Table 113 United States: Speech Analytics Market Size, by Component, 2016-2020 (USD Million)
Table 114 United States: Market Size, by Component, 2021-2026 (USD Million)
11.2.4 Canada
11.2.4.1 Adoption of Speech Analytics Solutions Among Canadian Organizations to Grow and Create Opportunities for Global Vendors
Table 115 Canada: Market Size, by Component, 2016-2020 (USD Million)
Table 116 Canada: Market Size, by Component, 2021-2026 (USD Million)
11.3 Europe
11.3.1 Europe: COVID-19 Impact
11.3.2 Europe: Regulations
11.3.2.1 General Data Protection Regulation
11.3.2.2 Payment Card Industry Data Security Standard
11.3.2.3 European Committee for Standardization
Table 117 Europe: Speech Analytics Market Size, by Component, 2016-2020 (USD Million)
Table 118 Europe: Market Size, by Component, 2021-2026 (USD Million)
Table 119 Europe: Market Size, by Solution, 2016-2020 (USD Million)
Table 120 Europe: Market Size, by Solution, 2021-2026 (USD Million)
Table 121 Europe: Market Size, by Service, 2016-2020 (USD Million)
Table 122 Europe: Market Size, by Service, 2021-2026 (USD Million)
Table 123 Europe: Market Size, by Professional Service, 2016-2020 (USD Million)
Table 124 Europe: Market Size, by Service, 2021-2026 (USD Million)
Table 125 Europe: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 126 Europe: Speech Analytics Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 127 Europe: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 128 Europe: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 129 Europe: Market Size, by Vertical, 2016-2020 (USD Million)
Table 130 Europe: Market Size, by Vertical, 2021-2026 (USD Million)
Table 131 Europe: Market Size, by Country, 2016-2020 (USD Million)
Table 132 Europe: Market Size, by Country, 2021-2026 (USD Million)
11.3.3 United Kingdom
11.3.3.1 The UK is One of the Fastest-Growing Markets for Speech Analytics Solutions
Table 133 United Kingdom: Speech Analytics Market Size, by Component, 2016-2020 (USD Million)
Table 134 United Kingdom: Market Size, by Component, 2021-2026 (USD Million)
11.3.4 Germany
11.3.4.1 in Germany, a Highly Skilled Labor Force and Strong Infrastructure Drive the Adoption of Analytical Technologies in the Country
Table 135 Germany: Market Size, by Component, 2016-2020 (USD Million)
Table 136 Germany: Market Size, by Component, 2021-2026 (USD Million)
11.3.5 France
11.3.5.1 France is Edging Toward the Massive Adoption of Speech Analytics in the Coming Years
Table 137 France: Speech Analytics Market Size, by Component, 2016-2020 (USD Million)
Table 138 France: Market Size, by Component, 2021-2026 (USD Million)
11.3.6 Rest of Europe
Table 139 Rest of Europe: Market Size, by Component, 2016-2020 (USD Million)
Table 140 Rest of Europe: Market Size, by Component, 2021-2026 (USD Million)
11.4 Asia-Pacific
11.4.1 Asia-Pacific: COVID-19 Impact
11.4.2 Asia-Pacific: Regulations
11.4.2.1 Personal Data Protection Act
11.4.2.2 Act on the Protection of Personal Information (APPI)
11.4.2.3 International Organization for Standardization 27001
Figure 49 Asia-Pacific: Market Snapshot
Table 141 Asia-Pacific: Speech Analytics Market Size, by Component, 2016-2020 (USD Million)
Table 142 Asia-Pacific: Market Size, by Component, 2021-2026 (USD Million)
Table 143 Asia-Pacific: Market Size, by Solution, 2016-2020 (USD Million)
Table 144 Asia-Pacific: Market Size, by Solution, 2021-2026 (USD Million)
Table 145 Asia-Pacific: Market Size, by Service, 2016-2020 (USD Million)
Table 146 Asia-Pacific: Market Size, by Service, 2021-2026 (USD Million)
Table 147 Asia-Pacific: Market Size, by Professional Service, 2016-2020 (USD Million)
Table 148 Asia-Pacific: Market Size, by Professional Service, 2021-2026 (USD Million)
Table 149 Asia-Pacific: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 150 Asia-Pacific: Speech Analytics Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 151 Asia-Pacific: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 152 Asia-Pacific: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 153 Asia-Pacific: Market Size, by Application, 2016-2020 (USD Million)
Table 154 Asia-Pacific: Market Size, by Application, 2021-2026 (USD Million)
Table 155 Asia-Pacific: Market Size, by Vertical, 2016-2020 (USD Million)
Table 156 Asia-Pacific: Market Size, by Vertical, 2021-2026 (USD Million)
Table 157 Asia-Pacific: Market Size, by Country, 2016-2020 (USD Million)
Table 158 Asia-Pacific: Market Size, by Country, 2021-2026 (USD Million)
11.4.3 India
11.4.3.1 Increase in Technology Innovation and Digital Adoption to Boast the Speech Analytics Market Growth in India
Table 159 India: Market Size, by Component, 2016-2020 (USD Million)
Table 160 India: Market Size, by Component, 2021-2026 (USD Million)
Table 161 India: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 162 India: Market Size, by Deployment Mode, 2021-2026 (USD Million)
11.4.4 Japan
11.4.4.1 Adoption of Advanced Technologies Led to the Growth of the Market in Japan
Table 163 Japan: Market Size, by Component, 2016-2020 (USD Million)
Table 164 Japan: Market Size, by Component, 2021-2026 (USD Million)
11.4.5 China
11.4.5.1 China is One of the Leading Global Hubs for Technological Development and Leading Vendors in the Marketspace
Table 165 China: Speech Analytics Market Size, by Component, 2016-2020 (USD Million)
Table 166 China: Market Size, by Component, 2021-2026 (USD Million)
11.4.6 Rest of Asia-Pacific
Table 167 Rest of Asia-Pacific: Market Size, by Component, 2016-2020 (USD Million)
Table 168 Rest of Asia-Pacific: Market Size, by Component, 2021-2026 (USD Million)
11.5 Middle East and Africa
11.5.1 Middle East and Africa: COVID-19 Impact
11.5.2 Middle East and Africa: Regulations
11.5.2.1 Israeli Privacy Protection Regulations (Data Security), 5777-2017
11.5.2.2 Gdpr Applicability in Ksa
11.5.2.3 Protection of Personal Information Act
Table 169 Middle East and Africa: Speech Analytics Market Size, by Component, 2016-2020 (USD Million)
Table 170 Middle East and Africa: Market Size, by Component, 2021-2026 (USD Million)
Table 171 Middle East and Africa: Market Size, by Solution, 2016-2020 (USD Million)
Table 172 Middle East and Africa: Market Size, by Solution, 2021-2026 (USD Million)
Table 173 Middle East and Africa: Market Size, by Service, 2016-2020 (USD Million)
Table 174 Middle East and Africa: Market Size, by Service, 2021-2026 (USD Million)
Table 175 Middle East and Africa: Market Size, by Professional Service, 2016-2020 (USD Million)
Table 176 Middle East and Africa: Speech Analytics Market Size, by Professional Service, 2021-2026 (USD Million)
Table 177 Middle East and Africa: Market Size, by Application, 2016-2020 (USD Million)
Table 178 Middle East and Africa: Market Size, by Application, 2021-2026 (USD Million)
Table 179 Middle East and Africa: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 180 Middle East and Africa: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 181 Middle East and Africa: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 182 Middle East and Africa: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 183 Middle East and Africa: Market Size, by Vertical, 2016-2020 (USD Million)
Table 184 Middle East and Africa: Market Size, by Vertical, 2021-2026 (USD Million)
Table 185 Middle East and Africa: Market Size, by Region, 2016-2020 (USD Million)
Table 186 Middle East and Africa: Market Size, by Region, 2021-2026 (USD Million)
11.5.3 Saudi Arabia
11.5.3.1 Adoption of Advanced Technologies, a Large Mobile Workforce, and a Growing Economy Drive the Adoption of Speech Analytics Solutions in the Country
Table 187 Saudi Arabia: Speech Analytics Market Size, by Component, 2016-2020 (USD Million)
Table 188 Saudi Arabia: Market Size, by Component, 2021-2026 (USD Million)
Table 189 Saudi Arabia: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 190 Saudi Arabia: Market Size, by Deployment Mode, 2021-2026 (USD Million)
11.5.4 United Arab Emirates
11.5.4.1 in this Region, There is an Increasing Trend Toward the Use of Speech Analytics for Business Processes
Table 191 United Arab Emirates: Speech Analytics Market Size, by Component, 2016-2020 (USD Million)
Table 192 United Arab Emirates: Market Size, by Component, 2021-2026 (USD Million)
Table 193 United Arab Emirates: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 194 United Arab Emirates: Market Size, by Deployment Mode, 2021-2026 (USD Million)
11.5.5 South Africa
11.5.5.1 South Africa is Showing Promising Growth in Terms of Technological Advancements Leading to Enhanced Growth of Speech Analytics
Table 195 South Africa: Market Size, by Component, 2016-2020 (USD Million)
Table 196 South Africa: Market Size, by Component, 2021-2026 (USD Million)
11.5.6 Qatar
11.5.6.1 Qatar Moved into the Phase of AI Transition Transforming Its Economy
Table 197 Qatar: Speech Analytics Market Size, by Component, 2016-2020 (USD Million)
Table 198 Qatar: Market Size, by Component, 2021-2026 (USD Million)
Table 199 Qatar: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 200 Qatar: Market Size, by Deployment Mode, 2021-2026 (USD Million)
11.5.7 Egypt
11.5.7.1 in Egypt, Speech Technology is in Line with the Fast-Paced Evolution of Digital Products and Services, Leading to the Growth of the Speech Analytics Market
Table 201 Egypt: Market Size, by Component, 2016-2020 (USD Million)
Table 202 Egypt: Market Size, by Component, 2021-2026 (USD Million)
Table 203 Egypt: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 204 Egypt: Market Size, by Deployment Mode, 2021-2026 (USD Million)
11.5.8 Rest of Middle East and Africa
Table 205 Rest of MEA: Market Size, by Component, 2016-2020 (USD Million)
Table 206 Rest of MEA: Market Size, by Component, 2021-2026 (USD Million)
11.6 Latin America
11.6.1 Latin America: COVID-19 Impact
11.6.2 Latin America: Regulations
11.6.2.1 Brazil Data Protection Law
11.6.2.2 Argentina Personal Data Protection Law No. 25.326
11.6.2.3 Federal Law on Protection of Personal Data Held by Individuals
Table 207 Latin America: Speech Analytics Market Size, by Component, 2016-2020 (USD Million)
Table 208 Latin America: Market Size, by Component, 2021-2026 (USD Million)
Table 209 Latin America: Market Size, by Solution, 2016-2020 (USD Million)
Table 210 Latin America: Market Size, by Solution, 2021-2026 (USD Million)
Table 211 Latin America: Market Size, by Service, 2016-2020 (USD Million)
Table 212 Latin America: Market Size, by Service, 2021-2026 (USD Million)
Table 213 Latin America: Market Size, by Professional Service, 2016-2020 (USD Million)
Table 214 Latin America: Market Size, by Professional Service, 2021-2026 (USD Million)
Table 215 Latin America: Market Size, by Application, 2016-2020 (USD Million)
Table 216 Latin America: Market Size, by Application, 2021-2026 (USD Million)
Table 217 Latin America: Speech Analytics Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 218 Latin America: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 219 Latin America: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 220 Latin America: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 221 Latin America: Market Size, by Vertical, 2016-2020 (USD Million)
Table 222 Latin America: Market Size, by Vertical, 2021-2026 (USD Million)
Table 223 Latin America: Market Size, by Country, 2016-2020 (USD Million)
Table 224 Latin America: Market Size, by Country, 2021-2026 (USD Million)
11.6.3 Brazil
11.6.3.1 Rising Technological Development in Brazil Would Drive the Growth of the Speech Analytics Market in this Region
Table 225 Brazil: Market Size, by Component, 2016-2020 (USD Million)
Table 226 Brazil: Market Size, by Component, 2021-2026 (USD Million)
11.6.4 Mexico
11.6.4.1 Mexico Increasingly Adopting Speech Analytics Solutions and Services in Coming Years
Table 227 Mexico: Market Size, by Component, 2016-2020 (USD Million)
Table 228 Mexico: Market Size, by Component, 2021-2026 (USD Million)
11.6.5 Rest of Latin America
Table 229 Rest of Latin America: Market Size, by Component, 2016-2020 (USD Million)
Table 230 Rest of Latin America: Market Size, by Component, 2021-2026 (USD Million)
12 Competitive Landscape
12.1 Overview
12.2 Key Player Strategies
12.3 Revenue Analysis
Figure 50 Revenue Analysis for Key Companies in the Past Five Years
12.4 Market Share Analysis
Figure 51 Market Share Analysis for Key Companies
Table 231 Speech Analytics Market: Degree of Competition
12.5 Company Evaluation Quadrant
12.5.1 Stars
12.5.2 Emerging Leaders
12.5.3 Pervasive
12.5.4 Participant
Figure 52 Key Market Players: Company Evaluation Quadrant, 2021
12.6 Competitive Benchmarking
12.6.1 Company Product Footprint
Figure 53 Product Portfolio Analysis of Top Players in the Speech Analytics Market
Figure 54 Business Strategy Excellence of Top Players in the Market
Table 232 Company Offering Footprint
Table 233 Company Region Footprint
12.7 Startup/SME Evaluation Quadrant
12.7.1 Progressive Companies
12.7.2 Responsive Companies
12.7.3 Dynamic Companies
12.7.4 Starting Blocks
Figure 55 Startup/SME Speech Analytics Market Evaluation Quadrant, 2021
12.8 Startup/SME Competitive Benchmarking
12.8.1 Company Product Footprint
Figure 56 Product Portfolio Analysis of Startups/SMEs in the Market
Figure 57 Business Strategy Excellence of Startups/SMEs in the Market
Table 234 Startup/SME Company Offering Footprint
Table 235 Startup/SME Company Region Footprint
12.9 Competitive Scenario and Trends
12.9.1 Product Launches
Table 236 Market: Product Launches, April 2020-August 2021
12.9.2 Deals
Table 237 Speech Analytics Market: Deals, May 2019-October 2021
13 Company Profiles
13.1 Introduction
13.2 Key Players
(Business Overview, Solutions & Services, Key Insights, Recent Developments, Analyst's View)*
13.2.1 Nice
Table 238 Nice: Business and Financial Overview
Figure 58 Nice: Company Snapshot
Table 239 Nice: Solutions Offered
Table 240 Nice: Services Offered
Table 241 Nice: Product Launches and Enhancements
Table 242 Nice: Deals
13.2.2 Micro Focus
Table 243 Micro Focus: Business Overview
Figure 59 Micro Focus: Company Snapshot
Table 244 Micro Focus: Solutions Offered
Table 245 Micro Focus: Services Offered
Table 246 Micro Focus: Product Launches and Enhancements
Table 247 Micro Focus: Deals
13.2.3 Verint
Table 248 Verint: Business Overview
Figure 60 Verint: Company Snapshot
Table 249 Verint: Solutions Offered
Table 250 Verint: Product Launches and Enhancements
Table 251 Verint: Deals
13.2.4 Avaya
Table 252 Avaya: Business Overview
Figure 61 Avaya: Company Snapshot
Table 253 Avaya: Solutions Offered
Table 254 Avaya: Services Offered
Table 255 Avaya: Product Launches and Enhancements
Table 256 Avaya: Deals and Others
13.2.5 Opentext
Table 257 Opentext: Business Overview
Figure 62 Opentext: Company Snapshot
Table 258 Opentext: Services Offered
Table 259 Opentext: Solutions Offered
Table 260 Opentext: Product Launches and Enhancements
Table 261 Opentext: Deals
13.2.6 Google
Table 262 Google: Business Overview
Figure 63 Google: Company Snapshot
Table 263 Google: Solutions Offered
Table 264 Google: Services Offered
Table 265 Google: Product Launches and Enhancements
Table 266 Google: Deals
13.2.7 Vonage
Table 267 Vonage: Business Overview
Figure 64 Vonage: Company Snapshot
Table 268 Vonage: Solutions Offered
Table 269 Vonage: Solution Launches and Enhancements
Table 270 Vonage: Deals and Others
13.2.8 Genesys
Table 271 Genesys: Business Overview
Table 272 Genesys: Solutions Offered
Table 273 Genesys: Services Offered
Table 274 Genesys: Solution Launches and Enhancements
Table 275 Genesys: Deals
13.2.9 Calabrio
Table 276 Calabrio: Business Overview
Table 277 Calabrio: Solutions Offered
Table 278 Calabrio Services Offered
Table 279 Calabrio: Solution Launches and Enhancements
Table 280 Calabrio: Deals
13.2.10 Callminer
Table 281 Callminer: Business Overview
Table 282 Callminer: Solutions Offered
Table 283 Callminer: Services Offered
Table 284 Table 31 Callminer: Solution Launches and Enhancements
Table 285 Callminer: Deals
13.2.11 AWS
13.2.12 Clarabridge
13.2.13 Almawave
13.2.14 Talkdesk
13.2.15 Alvaria
13.2.16 Castel
13.2.17 Voicebase
13.2.18 Intelligent Voice
13.2.19 Calltrackingmetrics
13.2.20 Five9
13.2.21 3Clogic
*Details on Business Overview, Solutions & Services, Key Insights, Recent Developments, Analyst's View Might Not be Captured in Case of Unlisted Companies
13.3 SMEs/Start Ups
13.3.1 Cloudtalk
13.3.2 Deepgram
13.3.3 Gnani.AI
13.3.4 Observe.AI
13.3.5 Speechtech
13.3.6 Speech-I Ltd.
13.3.7 Batvoice
13.3.8 Kwantics
13.3.9 Speech Village
13.3.10 Salesken
14 Adjacent and Related Markets
14.1 Introduction
14.2 Conversational AI Market - Global Forecast to 2026
14.2.1 Market Definition
14.2.2 Market Overview
14.2.2.1 Conversational AI Market, by Component
Table 286 Conversational AI Market Size, by Component, 2016-2020 (USD Million)
Table 287 Conversational AI Market Size, by Component, 2021-2026 (USD Million)
14.2.2.2 Conversational AI Market, by Service
Table 288 Conversational AI Market Size, by Service, 2016-2020 (USD Million)
Table 289 Conversational AI Market Size, by Service, 2021-2026 (USD Million)
14.2.2.3 Conversational AI Market, by Type
Table 290 Conversational AI Market Size, by Type, 2016-2020 (USD Million)
Table 291 Conversational AI Market Size, by Type, 2021-2026 (USD Million)
14.2.2.4 Conversational AI Market, by Deployment Mode
Table 292 Conversational AI Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 293 Conversational AI Market Size, by Deployment Mode, 2021-2026 (USD Million)
14.2.2.5 Conversational AI Market, by Organization Size
Table 294 Conversational AI Market Size, by Organization Size, 2016-2020 (USD Million)
Table 295 Conversational AI Market Size, by Organization Size, 2021-2026 (USD Million)
14.2.2.6 Conversational AI Market, by Mode of Integration
Table 296 Conversational AI Market Size, by Mode of Integration, 2016-2020 (USD Million)
Table 297 Conversational AI Market Size, by Mode of Integration, 2021-2026 (USD Million)
14.2.2.7 Conversational AI Market, by Business Function
Table 298 Conversational AI Market Size, by Business Function, 2016-2020 (USD Million)
Table 299 Conversational AI Market Size, by Business Function, 2021-2026 (USD Million)
14.2.2.8 Conversational AI Market, by Vertical
Table 300 Conversational AI Market Size, by Vertical, 2016-2020 (USD Million)
Table 301 Conversational AI Market Size, by Vertical, 2021-2026 (USD Million)
14.2.2.9 Conversational AI Market, by Region
Table 302 Conversational AI Market Size, by Region, 2016-2020 (USD Million)
Table 303 Conversational AI Market Size, by Region, 2021-2026 (USD Million)
14.3 NLP Market - Global Forecast to 2026
14.3.1 Market Definition
14.3.2 Market Overview
14.3.2.1 NLP Market, by Component
Table 304 Natural Language Processing Market Size, by Component, 2015-2019 (USD Million)
Table 305 Natural Language Processing Market Size, by Component, 2019-2026 (USD Million)
14.3.2.2 NLP Market, by Solution
Table 306 Solutions: Natural Language Processing Market Size, by Type, 2015-2019 (USD Million)
Table 307 Solutions: Natural Language Processing Market Size, by Type, 2019-2026 (USD Million)
14.3.2.3 NLP Market, by Service
Table 308 Services: Natural Language Processing Market Size, by Type, 2015-2019 (USD Million)
Table 309 Services: Natural Language Processing Market Size, by Type, 2019-2026 (USD Million)
14.3.2.4 NLP Market, by Deployment Mode
Table 310 Natural Language Processing Market Size, by Deployment Mode, 2015-2019 (USD Million)
Table 311 Natural Language Processing Market Size, by Deployment Mode, 2019-2026 (USD Million)
14.3.2.5 NLP Market, by Type
Table 312 Natural Language Processing Market Size, by Type, 2015-2019 (USD Million)
Table 313 Natural Language Processing Market Size, by Type, 2019-2026 (USD Million)
14.3.2.6 NLP Market, by Vertical
Table 314 Natural Language Processing Market Size, by Vertical, 2015-2019 (USD Million)
Table 315 Natural Language Processing Market Size, by Vertical, 2019-2026 (USD Million)
14.3.2.7 NLP Market, by Region
Table 316 Natural Language Processing Market Size, by Region, 2015-2019 (USD Million)
Table 317 Natural Language Processing Market Size, by Region, 2019-2026 (USD Million)
15 Appendix
15.1 Industry Experts
15.2 Discussion Guide
15.3 Knowledge Store: The Subscription Portal
15.4 Available Customizations
  • 3Clogic
  • Almawave
  • Alvaria
  • Amazon
  • ARE Media
  • Avaya
  • AWS
  • Axialhealthcare
  • Batvoice
  • Brunello Cucinelli
  • Calabrio
  • Callminer
  • Calltrackingmetrics
  • Castel
  • Clarabridge
  • Cloudtalk
  • Coachhub
  • Deepgram
  • Five9
  • Genesys
  • Gnani.AI
  • Google
  • Grand Travel
  • Great Western
  • Intelligent Voice
  • Kwantics
  • Micro Focus
  • Nice
  • Observe.AI
  • Opentext
  • Origin
  • Ratesdotca
  • Salesken
  • SBA Contact Center
  • Speech Village
  • Speech-I Ltd.
  • Speechtech
  • Suunto
  • Talkdesk
  • The University of Texas
  • US Bank
  • Verint
  • Vitalityhealth
  • Vodafone
  • Voicebase
  • Vonage

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