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Speech Analytics Market by Component (Solutions (Indexing & Query, Speech Engine) and Services), Application (Customer Experience Management, Competitive Intelligence), Vertical, Organization Size, Deployment Mode, and Region - Global Forecast to 2025

  • ID: 5180898
  • Report
  • October 2020
  • Region: Global
  • 381 Pages
  • Markets and Markets
The Global Speech Analytics Market Size to Grow from USD 1.5 Billion in 2020 to USD 3.8 Billion by 2025, at a CAGR of 20.2%

FEATURED COMPANIES

  • Almawave
  • Calabrio
  • Eleveo
  • Invoca
  • Opentext
  • Tech Mahindra

Speech analytics is a software tool that automates the overall process of delivering insights from customer interactions. It extracts valuable information from multiple customer conversations; decision-makers can use this real-time information to make better decisions. Nowadays, speech analytics solutions can sift through unstructured call data (human voice interactions) to identify the probable causes of failure and success, and identify relationships. These solutions provide a complete analysis of the speaker separation, customer discontent, root-cause analysis, call-topic, and visual context for enhanced customer experience. Complex data ecosystem leading to data breaches and security issues, lack of skilled workforce to articulate business opportunities, and expensive integration of speech analytics solutions with other analytics solutions are one of the major challenges in the speech analytics market. Moreover, the need for integration with the prevailing system, and the inability to quantify Return on Investment (RoI) act as one of the key restraining factors in the market.

Among Solutions, the reporting and visualization tools segment to record the highest growth rate during the forecast period.

By solution, the reporting and visualization tools segment is expected to account for a higher market share during the forecast period. This growth is expected to gain traction, as it combines desktop activity analytics with speech analytics solutions to better manage the agent’s performance and deliver an enhanced customer experience. Speech analytics solutions comprise speech engines; indexing and query tools; reporting and visualization tools; workforce optimization; and others (emotion detection, root cause analysis, and quality management tools). These solutions help businesses maintain audit and compliance needs, and obtain the right insights on the right people at the right time. Most of these solutions are said to be easy to deploy and are feature-rich to address the rigors and requirements of communication centers. The solutions help to analyze all forms of audio - VoIP, analog, and digital telephony, and offer - support for a wide range of Private Branch Exchange (PBX) platforms, extensions, and IP switches. These processes help to derive meaningful data from customer conversations.

The speech engine helps recognize and understand conversations, based on which it derives outputs. The indexing, analysis, and query tools help to extract words directly from the speech or search for the words in the inbuilt vocabulary so that emotions can be analyzed. The reporting and visualization tools help in drilling down and filtering out the overall customer conversation details. These solutions are further capable of creating a detailed analysis of voice communication through the integration of various technologies, such as analytics, NLP, and AI, to deliver actionable insights to businesses. Most of the enterprises leverage the speech analytics solutions to understand the conversational data generated and leverage the same to achieve operational efficiencies. Speech analytics solution providers offer end-to-end solutions to cater to the industry-specific requirements of verticals such as BFSI, retail and eCommerce, IT and telecom, manufacturing, travel and hospitality, healthcare and life sciences, government, media and entertainment, and others (education, transportation and logistics, and energy and utilities).

Among services, the managed services segment to record the higher CAGR during the forecast period.

The services segment in the speech analytics market has been further divided into professional services and managed services. These services play a vital role in the functioning of speech analytics solutions. Speech analytics vendors require technical support services and consulting services to quickly and smoothly deploy their solutions in the market. These services help maximize the value of enterprise investments. Service providers ensure end-to-end deployment and maintenance of speech analytics solutions and address pre- and post-deployment queries.

Among applications, the competitive intelligence segment to record a higher CAGR during the forecast period.

The speech analytics market is segmented on the basis of applications into customer experience management, call monitoring, agent performance monitoring, sales and marketing management, competitive intelligence, risk and compliance management, and others (business process management, and predictive analysis). These applications have made a huge difference in the way that contact centers connect and communicate, thus improving the performance of enterprises. Speech analytics solutions can transform an organization by providing many ways of ensuring that they are delivering a consistent quality of service and a secure experience at every customer touchpoint.

Among deployment mode, the cloud deployment segment to record the higher CAGR during the forecast period.

The speech analytics market by deployment mode includes the on-premises and cloud segments. Deployment refers to the setting-up of the hardware, operating systems, and applications required to manage the IT ecosystem. Speech analytics
solutions can be deployed through either mode based on security, availability, and scalability. Cloud deployment offers advantages such as pay-per-use, and low installation and maintenance costs. This deployment mode is expected to show high growth in the near future.

Among organization size, the SME’s segment to record the higher CAGR during the forecast period.

Based on organization size, the speech analytics market has been segmented into large enterprises and SMEs. Currently, the market share of large enterprises is higher; however, the market for SMEs is expected to increase at a higher CAGR during the forecast period.

The organization size is identified on the basis of the number of employees, as per the following global standards:

  • SMEs: Less than 1,000 employees
  • Large Enterprises: More than 1,000 employees

Both types of organizations are focusing on adopting speech analytics solutions and services to analyze audio and voice data more quickly and efficiently to make well-informed, proactive decisions that maximize revenue. Hence, the demand for speech analytics solutions and services is increasing, irrespective of organization size. The deployment of speech analytics solutions varies according to the needs of different end-users. For SMEs, the speech analytics market is expected to show tremendous growth during the forecast period, while the speech analytics solutions and services for large enterprises are expected to show a stable growth rate during the forecast period.

Among verticals, the healthcare and life sciences vertical to record the higher CAGR during the forecast period.

The speech analytics market has been segmented on the basis of verticals into BFSI, retail and eCommerce, IT and telecom, travel and hospitality, healthcare and life sciences, government, transportation and logistics, media and entertainment, energy and utilities, and others (education, manufacturing, and transportation and logistics). This chapter features the usage of speech analytics solutions in each sector and their respective benefits. Regulated firms can no longer avoid deploying audio search technology and are building-up their surveillance capacity or making use of outsourced monitoring solutions. Speech analytics helps enterprises with the early detection of errors and risks, improving protocol adherence, targeting quality assurance, expediting investigations, faster search, and discovery of calls related to the incident, and getting insights from categorized calls. Vendors in the speech analytics market need to understand the end user's requirements within a particular industry and accordingly customize their solution offerings and services to make their virtual assistance more flexible, scalable, and manageable

Among regions, North America to hold the largest market size during the forecast period.

North America is expected to hold the largest market size in the global speech analytics market during the forecast period. The key factor favoring the growth of the speech analytics market in North America is the increasing demand for enhanced customer support services to strengthen customer retention initiatives. Europe is expected to be in the second position in terms of market size and market share during the forecast period. The growing demand to reduce enterprise workloads related to internal and external communication monitoring is boosting the adoption of speech analytics solutions in Europe. APAC is expected to record the fastest growth rate during the forecast period. The speech analytics market is expected to witness considerable developments and adoption of solutions across APAC during the forecast period. The increasing number of players across different regions is further expected to drive the speech analytics market.

Breakdown of primaries:

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the speech analytics market.

  • By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
  • By Designation: C-Level Executives: 50%, Directors: 30%, & Other level: 20%
  • By Region: North America: 30%, APAC: 25%, Europe: 30%, Latin America: 10%, Middle East and Africa: 5%

The report includes the study of key players offering speech analytics solutions and services. It profiles major vendors in the global speech analytics market. The major vendors in the global cloud analytics market include NICE (Israel), Verint (US), Micro Focus (UK), Avaya (US), Genesys (US), Google (US), AWS (US), Vonage (US), OpenText (Canada), Calabrio (US), CallMiner (US), Clarabridge (US), Eleveo (US), Voci Technologies (US), Almawave (Italy), Marchex (US), Enghouse Interactive (US), Castel (US), Aspect (US), Sabio (UK), Business Systems (England), Talkdesk (US), VoiceBase (US), Tech Mahindra (India), Invoca (US), Tethr (US), Cognito (US), Intelligent Voice (UK), Kwantics (India), Batvoice AI (France), Speech Village (UK), Speech-i Ltd (UK), SpeechTech (US), Gnani.ai (India), Observe.AI (US), and Deepgram (US).

Research Coverage

The speech analytics market is segmented by component, application, deployment mode, organization size, vertical, and region. A detailed analysis of the key industry players has been undertaken to provide insights into their business overviews; services; key strategies; new service launches; partnerships, agreements, and collaborations; business expansions; and competitive landscape associated with the global speech analytics market.

Key Benefits of Buying the Report

The report would help the market leaders/new entrants in the following ways:
It comprehensively segments the speech analytics market and provides the closest approximations of the revenue numbers for the overall market and its subsegments across regions.
It would help stakeholders understand the pulse of the market and provide information on the key market drivers, restraints, challenges, and opportunities.
It would help stakeholders understand their competitors better and gain more insights to enhance their positions in the market. The competitive landscape section includes a competitor ecosystem, new service developments, partnerships, and acquisitions.

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Almawave
  • Calabrio
  • Eleveo
  • Invoca
  • Opentext
  • Tech Mahindra

1 Introduction
1.1 Introduction to COVID-19
1.2 COVID-19 Health Assessment
Figure 1 COVID-19: The Global Propagation
Figure 2 COVID-19 Propagation: Select Countries
1.3 COVID-19 Economic Assessment
Figure 3 Revised Gross Domestic Product Forecasts for Select G20 Countries in 2020
1.3.1 COVID-19 Economic Impact - Scenario Assessment
Figure 4 Criteria Impacting the Global Economy
Figure 5 Scenarios in Terms of Recovery of the Global Economy
1.4 Objectives of the Study
1.5 Market Definition
1.5.1 Inclusions and Exclusions
1.6 Market Scope
1.6.1 Market Segmentation
1.6.2 Regions Covered
1.6.3 Years Considered for the Study
1.7 Currency Considered
Table 1 United States Dollar Exchange Rate, 2017-2019
1.8 Stakeholders
1.9 Summary of Changes

2 Research Methodology
2.1 Research Data
Figure 6 Speech Analytics Market: Research Design
2.1.1 Secondary Data
2.1.2 Primary Data
Table 2 Primary Interviews
2.1.2.1 Breakup of Primary Profiles
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
Figure 7 Data Triangulation
2.3 Market Size Estimation
Figure 8 Market: Top-Down and Bottom-Up Approaches
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
Figure 9 Market Size Estimation Methodology ̶ Approach 1 (Supply Side): Revenue of Solutions/Services of Market
Figure 10 Market Size Estimation Methodology ̶ Approach 2 Bottom-Up (Supply Side): Collective Revenue of All Solutions/Services of Speech Analytics Market
Figure 11 Market Size Estimation Methodology - Approach 3 - Bottom-Up (Demand Side): Share of Speech Analytics Through Overall Speech Analytics Spending
2.4 Market Forecast
Table 3 Factor Analysis
2.5 Company Evaluation Matrix Methodology
Figure 12 Company Evaluation Matrix: Criteria Weightage
2.6 Assumptions for the Study
2.7 Limitations of the Study

3 Executive Summary
Table 4 Global Speech Analytics Market Size and Growth Rate, 2014-2019 (USD Million, Yoy%)
Table 5 Global Market Size and Growth Rate, 2019-2025 (USD Million, Yoy%)
Figure 13 Solutions Segment to Account for Larger Size of Market in 2020
Figure 14 Professional Services Segment to Hold Higher Share of Market in 2020
Figure 15 System Integration and Implementation Segment to Account for Highest Size of Market in 2020
Figure 16 Indexing and Query Tools Segment to Hold Highest Market Share In2020
Figure 17 On-Premises Segment to Hold Higher Market Share in 2020
Figure 18 Large Enterprises Segment to Account for Larger Market Size in 2020
Figure 19 Customer Experience Management Segment to Hold Highest Share of Market in 2020
Figure 20 Bfsi Vertical to Hold Highest Market Share in 2020
Figure 21 North America to Hold Largest Market Share and Asia-Pacific to Grow at Highest CAGR in the Market in 2020

4 Premium Insights
4.1 Attractive Opportunities in the Speech Analytics Market
Figure 22 Increasing Need to Improve Customer Journey and Overall Experience, and Growing Demand to Monitor and Improve Agent Performance Contribute to Growth of Market
4.2 Market: Top 3 Applications
Figure 23 Competitive Intelligence Application Segment to Grow at Highest CAGR During Forecast Period
4.3 Market: by Component and Top 3 Verticals
Figure 24 Solutions Segment and Bfsi Vertical to Hold High Market Shares in 2020
4.4 Market: by Region
Figure 25 North America to Hold Highest Market Share in 2020

5 Market Overview
5.1 Introduction
5.2 Market Dynamics
Figure 26 Drivers, Restraints, Opportunities, and Challenges: Speech Analytics Market
5.2.1 Drivers
5.2.1.1 Increasing Need to Improve Customer Journey and Overall Experience
5.2.1.2 Growing Demand to Monitor and Improve Agent Performance
5.2.1.3 Adherence to Regulatory and Compliance Standards
5.2.2 Restraints
5.2.2.1 Need for Integration with Prevailing System
5.2.2.2 Inability to Quantify Return on Investment (Roi)
5.2.3 Opportunities
5.2.3.1 Rising Need to Predict Customer Intent and Monitor Agent Behavior
5.2.3.2 Use of Ai and Ml Based Technologies to Facilitate Real-Time Actionable Customer Insights
5.2.3.3 Growing Need for Cloud-Based Speech Analytics Solutions to Bolster Customer Retention
5.2.4 Challenges
5.2.4.1 Complex Data Ecosystem Leading to Data Breaches and Security Issues
5.2.4.2 Lack of Skilled Workforce to Articulate Business Opportunities
5.2.4.3 Expensive Integration of Speech Analytics Solutions with Other Analytics Solutions
5.2.5 Cumulative Growth Analysis
5.3 Industry Trends
5.3.1 Features/Functionalities
5.3.1.1 Emotion Detection
5.3.1.2 Speech-To-Text Recognition
5.3.1.3 Phonetic Indexing
5.3.1.4 Talk Over Analytics
5.4 Case Study Analysis
5.4.1 Introduction
5.4.1.1 Use Case: Scenario 1
5.4.1.2 Use Case: Scenario 2
5.4.1.3 Use Case: Scenario 3
5.4.1.4 Use Case: Scenario 4
5.4.1.5 Use Case: Scenario 5
5.4.1.6 Use Case: Scenario 6
5.4.1.7 Use Case: Scenario 7
5.5 Patent Analysis
5.5.1 IoT Patents Filed
5.6 Value Chain Analysis
5.7 Technology Analysis
5.7.1 Speech Analytics and Ai
5.7.2 Speech Analytics and Ml
5.7.3 Speech Analytics and Natural Language Processing (Nlp)
5.8 Regulatory Implications
5.8.1 General Data Protection Regulation
5.8.2 Health Insurance Portability and Accountability Act (Hippa)
5.8.3 Dodd-Frank Wall Street Reform and Consumer Protection Act
5.8.4 Market Abuse Regulation
5.8.5 Revision of Markets in Financial Instruments Directive
5.8.6 European Banking Regulations
5.9 Pricing Analysis

6 Speech Analytics Market: COVID-19 Impact
Figure 28 Market to Witness a Minor Decline Between 2020 and 2021

7 Speech Analytics Market, by Component
7.1 Introduction
7.1.1 Components: COVID-19 Impact on Market
7.1.2 Components: Market Drivers
Figure 29 Services Segment to Grow at Higher CAGR During Forecast Period
Table 6 Market Size, by Component, 2014-2019 (USD Million)
Table 7 Market Size, by Component, 2019-2025 (USD Million)
7.2 Solutions
Figure 30 Reporting and Analytics Segment to Register Highest CAGR During Forecast Period
Table 8 Market Size, by Solutions, 2014-2019 (USD Million)
Table 9 Market Size, by Solutions, 2019-2025 (USD Million)
Table 10 Solutions: Market Size, by Region, 2014-2019 (USD Million)
Table 11 Solutions: Market Size, by Region, 2019-2025 (USD Million)
7.2.1 Speech Engine
Table 12 Speech Engine: Market Size, by Region, 2014-2019 (USD Million)
Table 13 Speech Engine: Market Size, by Region, 2019-2025 (USD Million)
7.2.2 Indexing and Query Tools
Table 14 Indexing and Query Tools: Speech Analytics Market Size, by Region, 2014-2019 (USD Million)
Table 15 Indexing and Query Tools: Market Size, by Region, 2019-2025 (USD Million)
7.2.3 Reporting and Visualization Tools
Table 16 Reporting and Visualization Tools: Market Size, by Region, 2014-2019 (USD Million)
Table 17 Reporting and Visualization Tools: Market Size, by Region, 2019-2025 (USD Million)
7.2.4 Workforce Optimization
Table 18 Workforce Optimization: Market Size, by Region, 2014-2019 (USD Million)
Table 19 Workforce Optimization: Market Size, by Region, 2019-2025 (USD Million)
7.2.5 Others
Table 20 Others: Market Size, by Region, 2014-2019 (USD Million)
Table 21 Others: Market Size, by Region, 2019-2025 (USD Million)
7.3 Services
Figure 31 Managed Services Segment to Grow at Higher CAGR During Forecast Period
Table 22 Market Size, by Services, 2014-2019 (USD Million)
Table 23 Market Size, by Services, 2019-2025 (USD Million)
Table 24 Services: Speech Analytics Market Size, by Region, 2014-2019 (USD Million)
Table 25 Services: Market Size, by Region, 2019-2025 (USD Million)
7.3.1 Professional Services
Figure 32 Consulting Services Segment to Grow at Higher CAGR During Forecast Period
Table 26 Market Size, by Professional Services, 2014-2019 (USD Million)
Table 27 Market Size, by Professional Services, 2019-2025 (USD Million)
Table 28 Professional Services: Market Size, by Region, 2014-2019 (USD Million)
Table 29 Professional Services: Market Size, by Region, 2019-2025 (USD Million)
7.3.1.1 Consulting
Table 30 Consulting Services: Market Size, by Region, 2014-2019 (USD Million)
Table 31 Consulting Services: Market Size, by Region, 2019-2025 (USD Million)
7.3.1.2 System Integration and Implementation
Table 32 System Integration and Implementation Services: Market Size, by Region, 2014-2019 (USD Million)
Table 33 System Integration and Implementation Services: Market Size, by Region, 2019-2025 (USD Million)
7.3.1.3 Support and Maintenance
Table 34 Support and Maintenance Services: Market Size,
Table 35 Support and Maintenence Services: Market Size, by Region, 2019-2025 (USD Million)
7.3.2 Managed Services
Table 36 Managed Services: Market Size, by Region, 2014-2019 (USD Million)
Table 37 Managed Services: Market Size, by Region, 2019-2025 (USD Million)

8 Speech Analytics Market, by Application
8.1 Introduction
8.1.1 Applications: COVID-19 Impact on Market
8.1.2 Applications: Market Drivers
Figure 33 Competitive Intelligence to Record Highest CAGR During Forecast Period
Table 38 Market Size, by Application, 2014-2019 (USD Million)
Table 39 Market Size, by Application, 2019-2025 (USD Million)
8.2 Customer Experience Management
Table 40 Customer Experience Management: Market Size, by Region, 2014-2019 (USD Million)
Table 41 Customer Experience Management: Market Size, by Region, 2019-2025 (USD Million)
8.3 Call Monitoring
Table 42 Call Monitoring: Market Size, by Region, 2014-2019 (USD Million)
Table 43 Call Monitoring: Market Size, by Region, 2019-2025 (USD Million)
8.4 Agent Performance Monitoring
Table 44 Agent Performance Monitoring: Market Size, by Region, 2014-2019 (USD Million)
Table 45 Agent Performance Monitoring: Market Size, by Region, 2019-2025 (USD Million)
8.5 Sales and Marketing Management
Table 46 Sales and Marketing Management: Market Size, by Region, 2014-2019 (USD Million)
Table 47 Sales and Marketing Management: Speech Analytics Market Size, by Region, 2019-2025 (USD Million)
8.6 Risk and Compliance Management
Table 48 Risk and Compliance Management: Market Size, by Region, 2014-2019 (USD Million)
Table 49 Risk and Compliance Management: Market Size, by Region, 2019-2025 (USD Million)
8.7 Competitive Intelligence
Table 50 Competitive Intelligence: Market Size, by Region, 2014-2019 (USD Million)
Table 51 Competitive Intelligence: Market Size, by Region, 2019-2025 (USD Million)
8.8 Others
Table 52 Others Application: Market Size, by Region, 2014-2019 (USD Million)
Table 53 Others Application: Market Size, by Region, 2019-2025 (USD Million)

9 Speech Analytics Market, by Deployment Mode
9.1 Introduction
9.1.1 Deployment Mode: COVID-19 Impact on Market
9.1.2 Deployment Mode: Market Drivers
Figure 34 Cloud Segment to Register Higher CAGR During Forecast Period
Table 54 Market Size, by Deployment Mode, 2014-2019 (USD Million)
Table 55 Market Size, by Deployment Mode, 2019-2025 (USD Million)
9.2 Cloud
Table 56 Cloud: Market Size, by Region, 2014-2019 (USD Million)
Table 57 Cloud: Market Size, by Region, 2019-2025 (USD Million)
9.3 On-Premises
Table 58 On-Premises: Market Size, by Region, 2014-2019 (USD Million)
Table 59 On-Premises: Market Size, by Region, 2019-2025 (USD Million)

10 Speech Analytics Market, by Organization Size
10.1 Introduction
10.1.1 Organization Size: COVID-19 Impact on Market
10.1.2 Organization Size: Market Drivers
Figure 35 Small and Medium-Sized Enterprises Segment to Register Higher CAGR During Forecast Period
Table 60 Market Size, by Organization Size, 2014-2019 (USD Million)
Table 61 Market Size, by Organization Size, 2019-2025 (USD Million)
10.2 Small and Medium-Sized Enterprises
Table 62 Small and Medium-Sized Enterprises: Market Size, by Region, 2014-2019 (USD Million)
Table 63 Small and Medium-Sized Enterprises: Market Size, by Region, 2019-2025 (USD Million)
10.3 Large Enterprises
Table 64 Large Enterprises: Market Size, by Region, 2014-2019 (USD Million)
Table 65 Large Enterprises: Market Size, by Region, 2019-2025 (USD Million)

11 Speech Analytics Market, by Vertical
11.1 Introduction
11.1.1 Verticals: COVID-19 Impact on Market
11.1.2 Verticals: Market Drivers
Figure 36 Healthcare and Life Sciences Vertical to Register Highest CAGR During Forecast Period
Table 66 Market Size, by Vertical, 2014-2019 (USD Million)
Table 67 Market Size, by Vertical, 2019-2025 (USD Million)
11.2 Banking, Financial Services, and Insurance
Table 68 Bfsi: Market Size, by Region, 2014-2019 (USD Million)
Table 69 Bfsi: Market Size, by Region, 2019-2025 (USD Million)
11.3 Retail and Ecommerce
Table 70 Retail and Ecommerce: Market Size, by Region, 2014-2019 (USD Million)
Table 71 Retail and Ecommerce: Market Size, by Region, 2019-2025 (USD Million)
11.4 It and Telecom
Table 72 It and Telecom: Speech Analytics Market Size, by Region, 2014-2019 (USD Million)
Table 73 It and Telecom: Market Size, by Region, 2019-2025 (USD Million)
11.5 Energy and Utilities
Table 74 Energy and Utilities: Market Size, by Region, 2014-2019 (USD Million)
Table 75 Energy and Utilities: Market Size, by Region, 2019-2025 (USD Million)
11.6 Travel and Hospitality
Table 76 Travel and Hospitality: Market Size, by Region, 2014-2019 (USD Million)
Table 77 Travel and Hospitality: Market Size, by Region, 2019-2025 (USD Million)
11.7 Government
Table 78 Government: Market Size, by Region, 2014-2019 (USD Million)
Table 79 Government: Market Size, by Region, 2019-2025 (USD Million)
11.8 Healthcare and Life Sciences
Table 80 Healthcare and Life Sciences: Market Size, by Region, 2014-2019 (USD Million)
Table 81 Healthcare and Life Sciences: Speech Analytics Market Size, by Region, 2019-2025 (USD Million)
11.9 Media and Entertainment
Table 82 Media and Entertainment: Market Size, by Region, 2014-2019 (USD Million)
Table 83 Media and Entertainment: Market Size, by Region, 2019-2025 (USD Million)
11.1 Others
Table 84 Others: Market Size, by Region, 2014-2019 (USD Million)
Table 85 Others: Market Size, by Region, 2019-2025 (USD Million)

12 Speech Analytics Market, by Region
12.1 Introduction
Figure 37 India to Register Highest CAGR During Forecast Period
Figure 38 Asia-Pacific to Account for Highest CAGR During Forecast Period
Table 86 Market Size, by Region, 2014-2019 (USD Million)
Table 87 Market Size, by Region, 2019-2025 (USD Million)
12.2 North America
12.2.1 North America: Market Drivers
12.2.2 North America: COVID-19 Impact
12.2.3 North America: Regulatory Implications
12.2.4 United States Securities and Exchange Commission
12.2.5 International Organization for Standardization 27001
12.2.6 California Consumer Privacy Act
12.2.7 Health Insurance Portability and Accountability Act of 1996
Figure 39 North America: Market Snapshot
Table 88 North America: Speech Analytics Market Size, by Component, 2014-2019 (USD Million)
Table 89 North America: Market Size, by Component, 2019-2025 (USD Million)
Table 90 North America: Market Size, by Solution, 2014-2019 (USD Million)
Table 91 North America: Market Size, by Solution, 2019-2025 (USD Million)
Table 92 North America: Market Size, by Service, 2014-2019 (USD Million)
Table 93 North America: Market Size, by Service, 2019-2025 (USD Million)
Table 94 North America: Market Size, by Professional Service, 2014-2019 (USD Million)
Table 95 North America: Market Size, by Professional Service, 2019-2025 (USD Million)
Table 96 North America: Market Size, by Application, 2014-2019 (USD Million)
Table 97 North America: Market Size, by Application, 2019-2025 (USD Million)
Table 98 North America: Market Size, by Deployment Mode, 2014-2019 (USD Million)
Table 99 North America: Market Size, by Deployment Mode, 2019-2025 (USD Million)
Table 100 North America: Market Size, by Organization Size, 2014-2019 (USD Million)
Table 101 North America: Market Size, by Organization Size, 2019-2025 (USD Million)
Table 102 North America: Market Size, by Vertical, 2014-2019 (USD Million)
Table 103 North America: Market Size, by Vertical, 2019-2025 (USD Million)
Table 104 North America: Market Size, by Country, 2014-2019 (USD Million)
Table 105 North America: Market Size, by Country, 2019-2025 (USD Million)
12.2.8 United States
12.2.9 Canada
12.3 Europe
12.3.1 Europe: Market Drivers
12.3.2 Europe: COVID-19 Impact on Market
12.3.3 Europe: Regulatory Implications
12.3.4 General Data Protection Regulation
Table 106 Europe: Speech Analytics Market Size, by Component, 2014-2019 (USD Million)
Table 107 Europe: Market Size, by Component, 2019-2025 (USD Million)
Table 108 Europe: Market Size, by Solution, 2014-2019 (USD Million)
Table 109 Europe: Market Size, by Solution, 2019-2025 (USD Million)
Table 110 Europe: Market Size, by Service, 2016-2019 (USD Million)
Table 111 Europe: Market Size, by Service, 2019-2025 (USD Million)
Table 112 Europe: Market Size, by Professional Service, 2016-2019 (USD Million)
Table 113 Europe: Market Size, by Professional Service, 2019-2025 (USD Million)
Table 114 Europe: Market Size, by Application, 2014-2019 (USD Million)
Table 115 Europe: Market Size, by Application, 2019-2025 (USD Million)
Table 116 Europe: Market Size, by Deployment Mode, 2014-2019 (USD Million)
Table 117 Europe: Market Size, by Deployment Mode, 2019-2025 (USD Million)
Table 118 Europe: Market Size, by Organization Size, 2014-2019 (USD Million)
Table 119 Europe: Market Size, by Organization Size, 2019-2025 (USD Million)
Table 120 Europe: Market Size, by Vertical, 2014-2019 (USD Million)
Table 121 Europe: Market Size, by Vertical, 2019-2025 (USD Million)
Table 122 Europe: Market Size, by Country, 2014-2019 (USD Million)
Table 123 Europe: Market Size, by Country, 2019-2025 (USD Million)
12.3.5 United Kingdom
12.3.6 Germany
12.3.7 France
12.3.8 Rest of Europe
12.4 Asia-Pacific
12.4.1 Asia-Pacific: Speech Analytics Market Drivers
12.4.2 Asia-Pacific: COVID-19 Impact
12.4.3 Asia-Pacific: Regulatory Implications
12.4.4 Personal Data Protection Act
12.4.5 International Organization for Standardization 27001
Figure 40 Asia-Pacific: Market Snapshot
Table 124 Asia-Pacific: Speech Analytics Market Size, by Component, 2014-2019 (USD Million)
Table 125 Asia-Pacific: Market Size, by Component, 2019-2025 (USD Million)
Table 126 Asia-Pacific: Market Size, by Solution, 2014-2019 (USD Million)
Table 127 Asia-Pacific: Market Size, by Solution, 2019-2025 (USD Million)
Table 128 Asia-Pacific: Market Size, by Service, 2014-2019 (USD Million)
Table 129 Asia-Pacific: Market Size, by Service, 2019-2025 (USD Million)
Table 130 Asia-Pacific: Market Size, by Professional Service, 2014-2019 (USD Million)
Table 131 Asia-Pacific: Market Size, by Professional Service, 2019-2025 (USD Million)
Table 132 Asia-Pacific: Market Size, by Application, 2014-2019 (USD Million)
Table 133 Asia-Pacific: Market Size, by Application, 2019-2025 (USD Million)
Table 134 Asia-Pacific: Market Size, by Deployment Mode, 2014-2019 (USD Million)
Table 135 Asia-Pacific: Market Size, by Deployment Mode, 2019-2025 (USD Million)
Table 136 Asia-Pacific: Market Size, by Organization Size, 2014-2019 (USD Million)
Table 137 Asia-Pacific: Market Size, by Organization Size, 2019-2025 (USD Million)
Table 138 Asia-Pacific: Market Size, by Vertical, 2014-2019 (USD Million)
Table 139 Asia-Pacific: Market Size, by Vertical, 2019-2025 (USD Million)
Table 140 Asia-Pacific: Market Size, by Country, 2014-2019 (USD Million)
Table 141 Asia-Pacific: Market Size, by Country, 2019-2025 (USD Million)
12.4.6 China
12.4.7 Japan
12.4.8 India
12.4.9 Rest of Asia-Pacific
12.5 Middle East and Africa
12.5.1 Middle East and Africa: Market Drivers
12.5.2 Middle East and Africa: COVID-19 Impact
12.5.3 Middle East and Africa: Regulatory Implications
12.5.4 Personal Data Protection Law
Table 142 Middle East and Africa: Speech Analytics Market Size, by Component, 2014-2019 (USD Million)
Table 143 Middle East and Africa: Market Size, by Component, 2019-2025 (USD Million)
Table 144 Middle East and Africa: Market Size, by Solution, 2014-2019 (USD Million)
Table 145 Middle East and Africa: Market Size, by Solution, 2019-2025 (USD Million)
Table 146 Middle East and Africa: Market Size, by Service, 2014-2019 (USD Million)
Table 147 Middle East and Africa: Market Size, by Service, 2019-2025 (USD Million)
Table 148 Middle East and Africa: Market Size, by Professional Service, 2014-2019 (USD Million)
Table 149 Middle East and Africa: Market Size, by Professional Service, 2019-2025 (USD Million)
Table 150 Middle East and Africa: Market Size, by Application, 2014-2019 (USD Million)
Table 151 Middle East and Africa: Market Size, by Application, 2019-2025 (USD Million)
Table 152 Middle East and Africa: Market Size, by Deployment Mode, 2014-2019 (USD Million)
Table 153 Middle East and Africa: Market Size, by Deployment Mode, 2019-2025 (USD Million)
Table 154 Middle East and Africa: Market Size, by Organization Size, 2014-2019 (USD Million)
Table 155 Middle East and Africa: Market Size, by Organization Size, 2019-2025 (USD Million)
Table 156 Middle East and Africa: Market Size, by Vertical, 2014-2019 (USD Million)
Table 157 Middle East and Africa: Speech Analytics Size, by Vertical, 2019-2025 (USD Million)
Table 158 Middle East and Africa: Market Size, by Country, 2014-2019 (USD Million)
Table 159 Middle East and Africa: Market Size, by Country, 2019-2025 (USD Million)
12.5.5 Kingdom of Saudi Arabia
12.5.6 United Arab Emirates
12.5.7 South Africa
12.5.8 Rest of Middle East and Africa
12.6 Latin America
12.6.1 Latin America: Market Drivers
12.6.2 Latin America: COVID-19
12.6.3 Latin America: Regulatory Implications
12.6.4 Federal Law on Protection of Personal Data Held by Individuals
Table 160 Latin America: Speech Analytics Market Size, by Component, 2014-2019 (USD Million)
Table 161 Latin America: Market Size, by Component, 2019-2025 (USD Million)
Table 162 Latin America: Market Size, by Solution, 2014-2019 (USD Million)
Table 163 Latin America: Market Size, by Solution, 2019-2025 (USD Million)
Table 164 Latin America: Market Size, by Service, 2014-2019 (USD Million)
Table 165 Latin America: Market Size, by Service, 2019-2025 (USD Million)
Table 166 Latin America: Market Size, by Professional Service, 2014-2019 (USD Million)
Table 167 Latin America: Market Size, by Professional Service, 2019-2025 (USD Million)
Table 168 Latin America: Market Size, by Application, 2016-2019 (USD Million)
Table 169 Latin America: Market Size, by Application, 2019-2025 (USD Million)
Table 170 Latin America: Market Size, by Deployment Mode, 2014-2019 (USD Million)
Table 171 Latin America: Market Size, by Deployment Mode, 2019-2025 (USD Million)
Table 172 Latin America: Market Size, by Organization Size, 2014-2019 (USD Million)
Table 173 Latin America: Market Size, by Organization Size, 2019-2025 (USD Million)
Table 174 Latin America: Market Size, by Vertical, 2014-2019 (USD Million)
Table 175 Latin America: Market Size, by Vertical, 2019-2025 (USD Million)
Table 176 Latin America: Market Size, by Country, 2014-2019 (USD Million)
Table 177 Latin America: Market Size, by Country, 2019-2025 (USD Million)
12.6.5 Brazil
12.6.6 Mexico
12.6.7 Rest of Latin America

13 Competitive Landscape
13.1 Overview
13.2 Market Evaluation Framework
Figure 41 Market Evaluation Framework
13.3 Market Share of Key Players in Speech Analytics Market, 2019
Figure 42 Market Share of Key Players, 2019
13.4 Historic Revenue Analysis of Key Market Players
13.4.1 Introduction
Figure 43 Historic Five-Year Revenue Analysis of Key Market Players
13.5 Key Market Developments
13.5.1 New Product Launches and Product Enhancements
Table 178 New Product Launches and Product Enhancements, 2018-2020
13.5.2 Business Expansions
Table 179 Business Expansions, 2018-2020
13.5.3 Mergers and Acquisitions
Table 180 Mergers and Acquisitions, 2018-2020
13.5.4 Partnerships, Agreements, Contracts, and Collaborations
Table 181 Partnerships, Agreements, Contracts, and Collaborations, 2019-2020

14 Company Evaluation Matrix and Company Profiles
14.1 Overview
14.2 Company Evaluation Matrix Definitions and Methodology
14.2.1 Market Ranking Analysis, by Company
Figure 44 Ranking of Key Players, 2020
14.2.2 Star
14.2.3 Emerging Leader
14.2.4 Pervasive
14.2.5 Participant
14.3 Company Evaluation Matrix, 2020
Figure 45 Speech Analytics Market (Global), Company Leadership Mapping, 2020
14.4 Company Profiles
14.4.1 Nice
Figure 46 Nice: Company Snapshot
14.4.2 Micro Focus
Figure 47 Micro Focus: Company Snapshot
14.4.3 Verint
Figure 48 Verint: Company Snapshot
14.4.4 Avaya
Figure 49 Avaya: Company Snapshot
14.4.5 Opentext
Figure 50 Opentext: Company Snapshot
14.4.6 Google
Figure 51 Google: Company Snapshot
14.4.7 AWS
14.4.8 Vonage
14.4.9 Genesys
14.4.10 Calabrio
14.4.11 Eleveo
14.4.12 Callminer
14.4.13 Clarabridge
14.4.14 Voci Technologies
14.4.15 Almawave
14.4.16 Marchex
14.4.17 Enghouse Interactive
14.4.18 Castel
14.4.19 Aspect
14.4.20 Sabio
14.4.21 Business Systems
14.4.22 Talkdesk
14.4.23 Voicebase
14.4.24 Tech Mahindra
14.4.25 Invoca
14.4.26 Tethr
14.4.27 Cogito
14.4.28 Intelligent Voice
14.5 Startup/SME Evaluation Matrix, 2020
14.5.1 Progressive Companies
14.5.2 Responsive Companies
14.5.3 Dynamic Companies
14.5.4 Starting Blocks
Figure 52 Speech Analytics Market (Global), Startup/SME Evaluation Matrix, 2020
14.6 Startup/SME Profiles
14.6.1 Kwantics
14.6.2 Batvoice Ai
14.6.3 Speech Village
14.6.4 Speech-I Ltd
14.6.5 Speechtech
14.6.6 Gnani.Ai
14.6.7 Observe.Ai
14.6.8 Deepgram

15 Appendix
15.1 Adjacent/Related Markets
15.1.1 Speech and Voice Recognition Market
Table 182 Speech and Voice Recognition Market, by Technology, 2016-2024 (USD Billion)
Table 183 Voice Recognition Market, by Region, 2016-2024 (USD Million)
Table 184 Speech Recognition Market, by Region, 2016-2024 (USD Billion)
Table 185 Speech Recognition Market, by Type, 2016-2024 (USD Billion)
Table 186 Automatic Speech Recognition Market, by Region, 2016-2024 (USD Billion)
Table 187 Text-To-Speech Market, by Region, 2016-2024 (USD Million)
Table 188 Speech and Voice Recognition Market, by Deployment Mode, 2016-2024 (USD Billion)
Table 189 on Cloud Speech & Voice Recognition Market, by Region, 2016-2024 (USD Million)
Table 190 On-Premises/Embedded Speech and Voice Recognition Market, by Region, 2016-2024 (USD Million)
Table 191 Speech and Voice Recognition Market, by Vertical, 2016-2024 (USD Million)
Table 192 Voice Recognition Market, by Vertical, 2016-2024 (USD Million)
Table 193 Speech Recognition Market, by Vertical, 2016-2024 (USD Million)
Table 194 Speech and Voice Recognition Market in Automotive, by Application, 2016-2024 (USD Million)
Table 195 Speech Recognition Market in Automotive, by Application, 2016-2024 (USD Million)
Table 196 Speech Recognition Market in Automotive, by Region, 2016-2024 (USD Million)
Table 197 Voice Recognition Market in Automotive, by Application, 2016-2024 (USD Million)
Table 198 Voice Recognition Market in Automotive, by Region, 2016-2024 (USD Million)
Table 199 Speech and Voice Recognition Market in Enterprise, by Application, 2016-2024 (USD Million)
Table 200 Voice Recognition Market in Enterprise, by Region, 2016-2024 (USD Million)
Table 201 Speech Recognition Market in Enterprises, by Region (USD Million)
Table 202 Speech Recognition Market in Enterprise, by Application, 2016-2024 (USD Million)
Table 203 Voice Recognition Market in Enterprise, by Application, 2016-2024 (USD Million)
Table 204 Speech and Voice Recognition Market in Consumer, by Application, 2016-2024 (USD Million)
Table 205 Speech Recognition Market in Consumer, by Application, 2016-2024 (USD Million)
Table 206 Voice Recognition in Consumer Market, by Application, 2016-2024 (USD Million)
Table 207 Voice Recognition in Consumer, by Region, 2016-2024 (USD Million)
Table 208 Speech Recognition Market in Consumer, by Region, 2016-2024 (USD Million)
Table 209 Voice Recognition Market in Banking, Financial Services & Insurance, by Region, 2016-2024 (USD Million)
Table 210 Speech Recognition Market in Banking, Financial Services & Insurance, by Region, 2016-2024 (USD Million)
Table 211 Speech Recognition Market in Banking, Financial Services & Insurance, by Application, 2016-2024 (USD Million)
Table 212 Voice Recognition Market in Banking, Financial Services & Insurance, by Application, 2016-2024 (USD Million)
Table 213 Speech & Voice Recognition Market in Banking, Financial Services & Insurance, by Application, 2016-2024 (USD Million)
Table 214 Speech Recognition Market in Government, by Region, 2016-2024 (USD Million)
Table 215 Voice Recognition Market in Government, by Region, 2016-2024 (USD Million)
Table 216 Voice Recognition Market in Government, by Application, 2016-2024 (USD Million)
Table 217 Speech & Voice Recognition Market in Government, by Application, 2016-2024 (USD Million)
Table 218 Speech Recognition Market in Government, by Application (USD Million)
Table 219 Speech Recognition Market in Retail, by Region, 2016-2024 (USD Million)
Table 220 Voice Recognition Market in Retail, by Region, 2016-2024 (USD Million)
Table 221 Speech Recognition Market in Retail, by Application, 2016-2024 (USD Million)
Table 222 Voice Recognition Market in Retail, by Application, 2016-2024 (USD Million)
Table 223 Speech and Voice Recognition Market in Retail, by Application, 2016-2024 (USD Million)
Table 224 Voice Recognition Market in Healthcare, by Region, 2016-2024 (USD Million)
Table 225 Speech Recognition Market in Healthcare, by Region, 2016-2024 (USD Million)
Table 226 Speech Recognition Market in Healthcare, by Application, 2016-2024 (USD Million)
Table 227 Voice Recognition Market in Healthcare, by Application, 2016-2024 (USD Million)
Table 228 Speech & Voice Recognition Market in Healthcare, by Application, 2016-2024 (USD Million)
Table 229 Speech & Voice Recognition Market in Military, by Application, 2016-2024 (USD Million)
Table 230 Voice Recognition Market in Military, by Application, 2016-2024 (USD Million)
Table 231 Speech Recognition Market in Military, by Application, 2016-2024 (USD Million)
Table 232 Speech Recognition Market in Military, by Region, 2016-2024 (USD Million)
Table 233 Voice Recognition Market in Military, by Region, 2016-2024 (USD Million)
Table 234 Speech & Voice Recognition Market in Legal, by Application, 2016-2024 (USD Million)
Table 235 Voice Recognition Market in Legal Vertical, by Application, 2016-2024 (USD Million)
Table 236 Speech Recognition Market in Legal, by Application, 2016-2024 (USD Million)
Table 237 Speech Recognition Market in Legal, by Region, 2016-2024 (USD Million)
Table 238 Voice Recognition Market in Legal, by Region, 2016-2024 (USD Million)
Table 239 Voice Recognition Market in Education, by Region, 2016-2024 (USD Million)
Table 240 Speech Recognition Market in Education, by Region, 2016-2024 (USD Million)
Table 241 Speech Recognition Market in Education, by Application, 2016-2024 (USD Million)
Table 242 Voice Recognition Market in Education, by Application, 2016-2024 (USD Million)
Table 243 Speech & Voice Recognition Market in Education, by Application, 2016-2024 (USD Million)
Table 244 Voice Recognition Market in Others, by Region, 2016-2024 (USD Million)
Table 245 Speech Recognition Market in Others, by Region, 2016-2024 (USD Million)
Table 246 Speech and Voice Recognition Market, by Region, 2016-2024 (USD Billion)
Table 247 Speech Recognition Market, by Region, 2016-2024 (USD Billion)
Table 248 Voice Recognition Market, by Region, 2016-2024 (USD Million)
Table 249 Speech and Voice Recognition Market in Americas, by Country, 2016-2024 (USD Million)
Table 250 Speech and Voice Recognition Market in Europe, by Country, 2016-2024 (USD Million)
Table 251 Speech and Voice Recognition Market in Apac, by Country, 2016-2024 (USD Million)
Table 252 Speech and Voice Recognition Market in Row, by Region, 2016-2024 (USD Million)
15.1.2 Text-To-Speech Market
Table 253 Text-To-Speech Market, by Vertical, 2014-2022 (USD Million)
Table 254 Text-To-Speech Market for Automotive & Transportation Vertical, by Application, 2014-2022 (USD Million)
Table 255 Text-To-Speech Market for Enterprise Vertical, by Application, 2014-2022 (USD Million)
Table 256 Text-To-Speech Market for Consumer Electronics Vertical, by Application, 2014-2022 (USD Million)
Table 257 Text-To-Speech Market for Healthcare Vertical, by Application, 2014-2022 (USD Million)
Table 258 Text-To-Speech Market for Finance Vertical, by Application, 2014-2022 (USD Million)
Table 259 Text-To-Speech Market for Education Vertical, by Application, 2014-2022 (USD Million)
Table 260 Text-To-Speech Market for Retail Vertical, by Application, 2014-2022 (USD Million)
Table 261 Text-To-Speech Market, by Region, 2014-2022 (USD Million)
Table 262 Text-To-Speech Market in Americas, by Country, 2014-2022 (USD Million)
Table 263 Text-To-Speech Market in Americas, by Vertical, 2014-2022 (USD Million)
Table 264 Text-To-Speech Market for Consumer Electronics Vertical in Americas, by Application, 2014-2022 (USD Million)
Table 265 Text-To-Speech Market for Automotive & Transportation Vertical in Americas, by Application, 2014-2022 (USD Million)
Table 266 Text-To-Speech Market for Healthcare Vertical in Americas, by Application, 2014-2022 (USD Million)
Table 267 Text-To-Speech Market for Education Vertical in Americas, by Application, 2014-2022 (USD Million)
Table 268 Text-To-Speech Market for Finance Vertical in Americas, by Application, 2014-2022 (USD Million)
Table 269 Text-To-Speech Market for Retail Vertical in Americas, by Application, 2014-2022 (USD Million)
Table 270 Text-To-Speech Market for Enterprise Vertical in Americas, by Application, 2014-2022 (USD Million)
Table 271 Text-To-Speech Market for Other Verticals in Americas, by Application, 2014-2022 (USD Million)
Table 272 Text-To-Speech Market in Us, by Vertical, 2014-2022 (USD Million)
Table 273 Text-To-Speech Market for Consumer Electronics Vertical in Us, by Application, 2014-2022 (USD Million)
Table 274 Text-To-Speech Market for Automotive Vertical in Us, by Application, 2014-2022 (USD Million)
Table 275 Text-To-Speech Market for Healthcare Vertical in Us, by Application, 2014-2022 (USD Million)
Table 276 Text-To-Speech Market for Education Vertical in Us, by Application, 2014-2022 (USD Million)
Table 277 Text-To-Speech Market for Finance Vertical in Us, by Application, 2014-2022 (USD Million)
Table 278 Text-To-Speech Market for Retail Vertical in Us, by Application, 2014-2022 (USD Million)
Table 279 Text-To-Speech Market for Enterprise Vertical in Us, by Application, 2014-2022 (USD Million)
Table 280 Text-To-Speech Market in Europe, by Country, 2014-2022 (USD Million)
Table 281 Text-To-Speech Market in Europe, by Vertical, 2014-2022 (USD Million)
Table 282 Text-To-Speech Market for Consumer Electronics Vertical in Europe, by Application, 2014-2022 (USD Million)
Table 283 Text-To-Speech Market for Automotive & Transportation Vertical in Europe, by Application, 2014-2022 (USD Million)
Table 284 Text-To-Speech Market for Healthcare Vertical in Europe, by Application, 2014-2022 (USD Million)
Table 285 Text-To-Speech Market for Education Vertical in Europe, by Application, 2014-2022 (USD Thousand)
Table 286 Text-To-Speech Market for Finance Vertical in Europe, by Application, 2014-2022 (USD Million)
Table 287 Text-To-Speech Market for Retail Vertical in Europe, by Application, 2014-2022 (USD Million)
Table 288 Text-To-Speech Market for Enterprise Vertical in Europe, by Application, 2014-2022 (USD Million)
Table 289 Text-To-Speech Market for Other Verticals in Europe, by Application, 2014-2022 (USD Million)
Table 290 Text-To-Speech Market in Asia-Pacific, by Country, 2014-2022 (USD Million)
Table 291 Text-To-Speech Market in Asia-Pacific, by Vertical, 2014-2022 (USD Million)
Table 292 Text-To-Speech Market for Consumer Electronics Vertical in Asia-Pacific, by Application, 2014-2022 (USD Million)
Table 293 Text-To-Speech Market for Automotive & Transportation Vertical in Asia-Pacific, by Application, 2014-2022 (USD Million)
Table 294 Text-To-Speech Market for Healthcare Vertical in Asia-Pacific, by Application, 2014-2022 (USD Million)
Table 295 Text-To-Speech Market for Education Vertical in Asia-Pacific, by Application, 2014-2022 (USD Thousand)
Table 296 Text-To-Speech Market for Finance Vertical in Asia-Pacific, by Application, 2014-2022 (USD Million)
Table 297 Text-To-Speech Market for Retail Vertical in Asia-Pacific, by Application, 2014-2022 (USD Million)
Table 298 Text-To-Speech Market for Enterprise Vertical in Asia-Pacific, by Application, 2014-2022 (USD Million)
Table 299 Text-To-Speech Market for Other Verticals in Asia-Pacific, by Application, 2014-2022 (USD Million)
Table 300 Text-To-Speech Market in Row, by Region, 2014-2022 (USD Million)
Table 301 Text-To-Speech Market in Row, by Vertical, 2014-2022 (USD Million)
Table 302 Text-To-Speech Market for Consumer Electronics Vertical in Row, by Application, 2014-2022 (USD Million)
Table 303 Text-To-Speech Market for Automotive & Transportation Vertical in Row, by Application, 2014-2022 (USD Million)
Table 304 Text-To-Speech Market for Healthcare Vertical in Row, by Application, 2014-2022 (USD Thousand)
Table 305 Text-To-Speech Market for Education Vertical in Row, by Application, 2014-2022 (USD Thousand)
Table 306 Text-To-Speech Market for Finance Vertical in Row, by Application, 2014-2022 (USD Million)
Table 307 Text-To-Speech Market for Retail Vertical in Row, by Application, 2014-2022 (USD Million)
Table 308 Text-To-Speech Market for Enterprise Vertical in Row, by Application, 2014-2022 (USD Thousand)
Table 309 Text-To-Speech Market for Other Verticals in Row, by Application, 2014-2022 (USD Million)
15.1.3 Voice Analytics Market
Table 310 Voice Analytics Market Size, by Application, 2017-2024 (USD Million)
Table 311 Predictive Analysis: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 312 Sales and Marketing Management: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 313 Risk and Fraud Detection: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 314 Call Monitoring: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 315 Others: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 316 Voice Analytics Market Size, by Component, 2017-2024 (USD Million)
Table 317 Solution: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 318 Services: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 319 Services: Voice Analytics Market Size, by Type, 2017-2024 (USD Million)
Table 320 Managed Services: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 321 Professional Services: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 322 Voice Analytics Market Size, by Deployment Mode, 2017-2024 (USD Million)
Table 323 Cloud: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 324 On-Premises: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 325 Voice Analytics Market Size, by Organization Size, 2017-2024 (USD Million)
Table 326 Small and Medium-Sized Enterprises: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 327 Large Enterprises: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 328 Voice Analytics Market Size, by Vertical, 2017-2024 (USD Million)
Table 329 Bfsi: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 330 Retail and Ecommerce: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 331 Telecommunication: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 332 Healthcare: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 333 Government and Defense: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 334 Others: Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 335 Voice Analytics Market Size, by Region, 2017-2024 (USD Million)
Table 336 North America: Voice Analytics Market Size, by Component, 2017-2024 (USD Million)
Table 337 North America: Voice Analytics Market Size, by Service, 2017-2024 (USD Million)
Table 338 North America: Voice Analytics Market Size, by Application, 2017-2024 (USD Million)
Table 339 North America: Voice Analytics Market Size, by Deployment Mode, 2017-2024 (USD Million)
Table 340 North America: Voice Analytics Market Size, by Organization Size, 2017-2024 (USD Million)
Table 341 North America: Voice Analytics Market Size, by Vertical, 2017-2024 (USD Million)
Table 342 North America: Voice Analytics Market Size, by Country, 2017-2024 (USD Million)
Table 343 Europe: Voice Analytics Market Size, by Component, 2017-2024 (USD Million)
Table 344 Europe: Voice Analytics Market Size, by Service, 2017-2024 (USD Million)
Table 345 Europe: Voice Analytics Market Size, by Deployment Mode, 2017-2024 (USD Million)
Table 346 Europe: Voice Analytics Market Size, by Organization Size, 2017-2024 (USD Million)
Table 347 Europe: Voice Analytics Market Size, by Application, 2017-2024 (USD Million)
Table 348 Europe: Voice Analytics Market Size, by Vertical, 2017-2024 (USD Million)
Table 349 Europe: Voice Analytics Market Size, by Country, 2017-2024 (USD Million)
Table 350 Asia-Pacific: Voice Analytics Market Size, by Component, 2017-2024 (USD Million)
Table 351 Asia-Pacific: Voice Analytics Market Size, by Service, 2017-2024 (USD Million)
Table 352 Asia-Pacific: Voice Analytics Market Size, by Deployment Mode, 2017-2024 (USD Million)
Table 353 Asia-Pacific: Voice Analytics Market Size, by Organization Size, 2017-2024 (USD Million)
Table 354 Asia-Pacific: Voice Analytics Market Size, by Application, 2017-2024 (USD Million)
Table 355 Asia-Pacific: Voice Analytics Market Size, by Vertical, 2017-2024 (USD Million)
Table 356 Asia-Pacific: Voice Analytics Market Size, by Country, 2017-2024 (USD Million)
Table 357 Latin America: Voice Analytics Market Size, by Component, 2017-2024 (USD Million)
Table 358 Latin America: Voice Analytics Market Size, by Service, 2017-2024 (USD Million)
Table 359 Latin America: Voice Analytics Market Size, by Deployment Mode, 2017-2024 (USD Million)
Table 360 Latin America: Voice Analytics Market Size, by Organization Size, 2017-2024 (USD Million)
Table 361 Latin America: Voice Analytics Market Size, by Application, 2017-2024 (USD Million)
Table 362 Latin America: Voice Analytics Market Size, by Vertical, 2017-2024 (USD Million)
Table 363 Latin America: Voice Analytics Market Size, by Country, 2017-2024 (USD Million)
Table 364 Middle East and Africa: Voice Analytics Market Size, by Component, 2017-2024 (USD Million)
Table 365 Middle East and Africa: Voice Analytics Market Size, by Service, 2017-2024 (USD Million)
Table 366 Middle East and Africa: Voice Analytics Market Size, by Deployment Mode, 2017-2024 (USD Million)
Table 367 Middle East and Africa: Voice Analytics Market Size, by Organization Size, 2017-2024 (USD Million)
Table 368 Middle East and Africa: Voice Analytics Market Size, by Application, 2017-2024 (USD Million)
Table 369 Middle East and Africa: Voice Analytics Market Size, by Vertical, 2017-2024 (USD Million)
Table 370 Middle East and Africa: Voice Analytics Market Size, by Country, 2017-2024 (USD Million)
15.2 Discussion Guide
15.3 Knowledge Store: The Subscription Portal
15.4 Available Customizations

Note: Product cover images may vary from those shown

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  • Almawave
  • Aspect
  • Avaya
  • AWS
  • Batvoice AI
  • Business Systems
  • Calabrio
  • Callminer
  • Castel
  • Clarabridge
  • Cogito
  • Deepgram
  • Eleveo
  • Enghouse Interactive
  • Genesys
  • Gnani.AI
  • Google
  • Intelligent Voice
  • Invoca
  • Kwantics
  • Marchex
  • Micro Focus
  • Nice
  • Observe.AI
  • Opentext
  • Sabio
  • Speech Village
  • Speech-I Ltd
  • Speechtech
  • Talkdesk
  • Tech Mahindra
  • Tethr
  • Verint
  • Voci Technologies
  • Voicebase
  • Vonage
Note: Product cover images may vary from those shown

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