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Conversational Artificial Intelligence and Voice Cloning Market: Next Generation Enterprise Solutions by Use Case, Application, and Industry Verticals 2020 - 2025

  • ID: 5181348
  • Report
  • October 2020
  • Region: Global
  • 109 Pages
  • Mind Commerce

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Call Center Market is Rapidly Evolving to become an AI-enabled Customer Contact Platform Market

FEATURED COMPANIES

  • Acapela Group
  • Baidu
  • Descript Inc.
  • Inbenta
  • Microsoft
  • Resemble AI
  • MORE

This research evaluates the market drivers and uses cases for conversational AI and voice cloning solutions to execute various business functions such as CRM. The report analyzes the core technologies used to build conversational AI and voice cloning solutions along with the potential application areas across industry verticals.

The report assesses the impact of the COVID-19 pandemic on the long-term business prospects for this market. It also provides an analysis of leading company strategies, capabilities, and offerings. Forecasts include technologies, solutions, services, applications, tools, and platforms from 2020 to 2025. It also provides forecasts by deployment type, business type (enterprise, SMB, government), industry vertical, and specific applications.

Traditional peer-to-peer communication systems consisting of emails, phone calls, text messages, and face to face meetings have hugely been disrupted with the widespread adoption of next-generation platforms such as social media, messaging apps, and voice-based assistants. This has triggered a major paradigm shift in customer behavior to prefer these alternative communications platforms, providing omnichannel experience regardless of devices. Not surprisingly, younger people are at the tip of the spear of the adoption curve for text but also voice, video, and image sharing.

For additional market segments, a shift occurs in terms of customers' business engagement expectations when they realize they may engage over their favorite chat platform using text, voice, and video communications. Conversational AI plays a profound role here, automatically communicating with customers as if a real human being, but in actuality an authentically human-sounding, AI-powered bot.

Conversational AI leverages natural language, machine learning, and other technologies to help omnichannel engagement platforms better understand and interact with customers, providing automated and personalized experiences across any channel including web, applications, mobile, and other platforms. Businesses can leverage opportunities to automate customer service operations as well as marketing and sales initiatives..

Businesses are beginning to integrate conversational AI through voice assistants, chatbots, and messaging apps. We expect that more than 30% of enterprises will shift their customer support function entirely to virtual assistants by 2025. This prediction is supported by our findings that indicate most customers prefer to shop with business through chat applications. This represents a massive shift from five years ago.

Whereas conversational AI merely sounds like an actual human, voice cloning mimics a known person’s voice that is distinguishable as someone that a person would believe is the real person that they know. Like basic conversational AI, it may be used with various applications and industry verticals, particularly retail and other consumer services-oriented business areas.

With voice cloning, businesses can introduce a customer familiar voice to build a long-term relationship and ensure a better customer experience. Voice cloning models are trained through some data set, typically within only a few hours of recorded speech. It also leverages AI and machine learning technologies to train models so that it may engage in natural-sounding, real-time conversations with customers.

In addition to shifting customer behaviors and expectations, there are some other factors that drive enterprise and contact service providers towards leveraging conversational AI and voice cloning solutions. Some of the factors include saving time for customer service, improving real-time accessibility, increasing efficiency, reducing customer acquisition costs, building long-term relationships, handling customer queries effectively, and reducing customer complaints.

Pandemic mitigation is expected to add a significant growth factor to the conversational AI and voice cloning market as businesses seek to automate operations and enhance worker safety as well as support governmental rules and regulations. As the social distancing, remote work and operation, and massive digitization continue to grow, businesses will be more reliant on providing remote services to customers.

Target Audience:

  • AI companies
  • Application developers
  • Data analytics companies
  • Managed service companies
  • Customer contact companies
  • CRM app and service providers

Select Report Findings:

  • The conversational AI platform market will exceed $12B USD by 2025
  • North America will lead the market, followed by Europe and Asia Pacific region
  • Leading technologies are machine learning, deep learning, NLP, and automated speech recognition
  • Call centers are evolving to become AI-enabled customer contact service providers for enterprise services
  • Enterprise services companies are increasingly leveraging AI for CRM as well as inbound and outbound marketing and sales operations

Report Benefits:

  • Forecasts for conversational AI and voice cloning from 2020 to 2025
  • Learn how companies are leveraging AI to enhance their customer contact efficiency and effectiveness
  • Identify opportunities to augment human-based call centers with conversational AI and advanced data analytics
  • Understand how conversational AI will change the communications landscape, starting with retail services, and expanding into other industry verticals
  • Identify leading companies and their strategies, capabilities, and market offerings in support of conversational AI technologies, solutions, and applications
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Acapela Group
  • Baidu
  • Descript Inc.
  • Inbenta
  • Microsoft
  • Resemble AI
  • MORE

1.0 Executive Summary
1.1 Overview
1.2 Research Objectives
1.3 Select Findings

2.0 Introduction
2.1 Conversational AI
2.1.1 What is Conversational AI
2.1.2 Conversational AI Architecture
2.1.3 Core Challenges
2.1.4 Core Principles
2.1.5 Technology Component
2.1.6 Conversational AI and Chatbot
2.1.7 Automatic Speech Recognition
2.1.8 Growth Drivers
2.2 Voice Cloning
2.2.1 What is Voice Cloning
2.2.2 Voice Cloning Architecture
2.2.3 AI Voice Cloning
2.2.4 Voice Anti-Spoofing and Fraud Detection
2.2.5 Core Challenges
2.2.6 Growth Drivers
2.3 Building Conversational AI and Voice Cloning Solutions
2.4 AI-Enabled Personalization
2.5 Enterprise and Customer Benefits
2.6 Artificial General Intelligence
2.7 Artificial Super Intelligence
2.8 Market Drivers and Challenges
2.9 Value Chain
2.9.1 AI Companies
2.9.2 Software/Platform Companies
2.9.3 Analytics Providers
2.9.4 IoT Companies
2.9.5 Connectivity Providers
2.9.6 Enterprises and End Users
2.10 Regulatory Implications
2.10.1 NHMRC
2.10.2 ADA Accessibility Compliance
2.10.3 The Polish Civil Code
2.10.4 GDPR
2.10.5 HIPAA
2.10.6 PCI DSS
2.10.7 FINRA
2.10.8 SOC 2
2.10.9 MiFID II
2.10.10 CCPA
2.11 COVID -19 Impact

3.0 Technology and Application Analysis
3.1 Conversational AI and Voice Cloning Technology
3.1.1 Machine Learning and Deep Learning
3.1.2 Natural Language Processing
3.1.3 Automatic Speech Recognition
3.1.4 Computer Vision
3.2 Conversational AI and Voice Cloning Application
3.2.1 Chatbots
3.2.2 Intelligent Voice Assistants (IVA) System
3.2.3 Accessibility/ Messaging Application
3.2.4 Digital Games
3.2.5 Interactive Learning Application
3.3 Conversational AI and Voice Cloning Functions
3.3.1 Customer Support
3.3.2 Personal Assistant
3.3.3 Branding and Advertising
3.3.4 Customer Engagement and Retention
3.3.5 Employee Engagement and Onboarding
3.3.6 Data Privacy and Compliance
3.3.7 Campaign Analysis and Data Aggregation
3.4 Conversational AI and Voice Cloning Use Cases
3.4.1 Healthcare and Life Science
3.4.2 Education
3.4.3 Telecom, IT, and Internet
3.4.4 Bank and Financial Institution
3.4.5 Travel and Hospitality/Tourism
3.4.6 Media and Entertainment
3.4.7 Energy and Utilities
3.4.8 Government and Defense
3.4.9 Retail and E-commerce
3.4.10 Manufacturing
3.4.11 Automotive
3.5 Cloud Deployment and Enterprise AI Adoption
3.6 Software Platform and Tools
3.7 5G Deployment and Edge Computing
3.8 Smart Workplace and Service Automation
3.9 Public Safety and Governments
3.10 Ethical Implications
3.11 Social Scam, Theft, and Call Fraud
3.12 Augmented Reality and RCS Messaging
3.13 Multilingualism
3.14 M2M Communications

4.0 Company Analysis
4.1 Acapela Group
4.2 Alt Inc.
4.3 Amazon (AWS)
4.4 Aristech GmbH
4.5 Artificial Solutions
4.6 AT&T
4.7 Avaamo
4.8 AmplifyReach
4.9 Baidu
4.10 CandyVoice
4.11 Cepstral
4.12 CereProc
4.13 Conversica
4.14 Creative Virtual
4.15 Cognigy
4.16 Clinc
4.17 Descript Inc.
4.18 exClone
4.19 Exceed.ai
4.20 Facebook
4.21 FIS
4.22 Google
4.23 Haptik
4.24 IBM
4.25 Inbenta
4.26 iSpeech
4.27 Interactions
4.28 Kata.ai
4.29 Kore.ai
4.30 Kasisto (KAI)
4.31 LumenVox
4.32 Lyrebird
4.33 Microsoft
4.34 Mindsay
4.35 ReadSpeaker (rSpeak)
4.36 Nuance Communications
4.37 Oracle
4.38 Pypestream
4.39 Quosphere
4.40 Rasa
4.41 Rulai
4.42 Resemble AI
4.43 Saarthi.ai
4.44 SAP
4.45 Smartbox Assistive Technology
4.46 Solvvy
4.47 SoundHound
4.48 VivoTek
4.49 VocaliD
4.50 Voctro Labs
4.51 Voicery

5.0 Conversational AI and Voice Cloning Market Analysis and Forecasts
5.1 Global Conversational AI and Voice Cloning Market 2020 - 2025
5.1.1 Combined Conversational AI and Voice Cloning Market 2020 - 2025
5.1.2 Conversational AI vs. Voice Cloning Markets 2020 - 2025
5.1.3 Conversational AI and Voice Cloning Market by Solutions and Services 2020 - 2025
5.1.3.1 Conversational AI and Voice Cloning Market by Tools and Platforms 2020 - 2025
5.1.3.2 Conversational AI and Voice Cloning Market by Service Type 2020 - 2025
5.1.3.2.1 Conversational AI and Voice Cloning Market by Professional Services 2020 - 2025
5.1.4 Conversational AI and Voice Cloning Market by Technology 2020 - 2025
5.1.5 Conversational AI and Voice Cloning Market by Application Type 2020 - 2025
5.1.6 Conversational AI and Voice Cloning Market by Application 2020 - 2025
5.1.7 Conversational AI and Voice Cloning Market by Deployment 2020 - 2025
5.1.8 Conversational AI and Voice Cloning Market by Business Type 2020 - 2025
5.1.9 Conversational AI and Voice Cloning Market by Industry Vertical 2020 - 2025
5.2 Regional Conversational AI and Voice Cloning Market 2020 - 2025
5.2.1 Conversational AI and Voice Cloning Market by Region 2020 - 2025
5.2.2 North America Conversational AI and Voice Cloning Market 2020 - 2025
5.2.3 Europe Conversational AI and Voice Cloning Market 2020 - 2025
5.2.4 Asia Pacific Conversational AI and Voice Cloning Market 2020 - 2025
5.2.5 Middle East & Africa Conversational AI and Voice Cloning Market 2020 - 2025
5.2.6 Latin America Conversational AI and Voice Cloning Market 2020 - 2025

6.0 Conclusions and Recommendations

Figures
Figure 1: Conversational AI Architecture
Figure 2: Personalized Conversations
Figure 3: Conversational AI Outcomes
Figure 4: Global Conversational AI and Voice Cloning Market 2020 - 2025

Tables
Table 1: Global Conversational AI vs. Voice Cloning Market 2020 - 2025
Table 2: Global Conversational AI and Voice Cloning Market by Solutions and Services 2020 - 2025
Table 3: Global Conversational AI and Voice Cloning Market by Tools and Platforms 2020 - 2025
Table 4: Global Conversational AI and Voice Cloning Market by Service Type 2020 - 2025
Table 5: Global Conversational AI and Voice Cloning Market by Professional Services 2020 - 2025
Table 6: Global Conversational AI and Voice Cloning Market by Technology 2020 - 2025
Table 7: Global Conversational AI and Voice Cloning Market by Application Type 2020 - 2025
Table 8: Global Conversational AI and Voice Cloning Market by Application 2020 - 2025
Table 9: Global Conversational AI and Voice Cloning Market by Deployment 2020 - 2025
Table 10: Global Conversational AI and Voice Cloning Market by Enterprise 2020 - 2025
Table 11: Global Conversational AI and Voice Cloning Market by Industry Vertical 2020 - 2025
Table 12: Global Conversational AI and Voice Cloning Market by Region 2020 - 2025
Table 13: North America Conversational AI and Voice Cloning Market by Segment 2020 - 2025
Table 14: North America Conversational AI and Voice Cloning Market by Component 2020 - 2025
Table 15: North America Conversational AI and Voice Cloning Market by Solution 2020 - 2025
Table 16: North America Conversational AI and Voice Cloning Market by Service 2020 - 2025
Table 17: North America Conversational AI and Voice Cloning Market by Professional Service 2020 - 2025
Table 18: North America Conversational AI and Voice Cloning Market by Technology 2020 - 2025
Table 19: North America Conversational AI and Voice Cloning Market by Application 2020 - 2025
Table 20: North America Conversational AI and Voice Cloning Market by Function 2020 - 2025
Table 21: North America Conversational AI and Voice Cloning Market by Deployment 2020 - 2025
Table 22: North America Conversational AI and Voice Cloning Market by Enterprise 2020 - 2025
Table 23: North America Conversational AI and Voice Cloning Market by Industry Vertical 2020 - 2025
Table 24: North America Conversational AI and Voice Cloning Market by Country 2020 - 2025
Table 25: Europe Conversational AI and Voice Cloning Market by Segment 2020 - 2025
Table 26: Europe Conversational AI and Voice Cloning Market by Component 2020 - 2025
Table 27: Europe Conversational AI and Voice Cloning Market by Solution 2020 - 2025
Table 28: Europe Conversational AI and Voice Cloning Market by Service 2020 - 2025
Table 29: Europe Conversational AI and Voice Cloning Market by Professional Service 2020 - 2025
Table 30: Europe Conversational AI and Voice Cloning Market by Technology 2020 - 2025
Table 31: Europe Conversational AI and Voice Cloning Market by Application 2020 - 2025
Table 32: Europe Conversational AI and Voice Cloning Market by Function 2020 - 2025
Table 33: Europe Conversational AI and Voice Cloning Market by Deployment 2020 - 2025
Table 34: Europe Conversational AI and Voice Cloning Market by Enterprise 2020 - 2025
Table 35: Europe Conversational AI and Voice Cloning Market by Industry Vertical 2020 - 2025
Table 36: Europe Conversational AI and Voice Cloning Market by Country 2020 - 2025
Table 37: APAC Conversational AI and Voice Cloning Market by Segment 2020 - 2025
Table 38: APAC Conversational AI and Voice Cloning Market by Component 2020 - 2025
Table 39: APAC Conversational AI and Voice Cloning Market by Solution 2020 - 2025
Table 40: APAC Conversational AI and Voice Cloning Market by Service 2020 - 2025
Table 41: APAC Conversational AI and Voice Cloning Market by Professional Service 2020 - 2025
Table 42: APAC Conversational AI and Voice Cloning Market by Technology 2020 - 2025
Table 43: APAC Conversational AI and Voice Cloning Market by Application 2020 - 2025
Table 44: APAC Conversational AI and Voice Cloning Market by Function 2020 - 2025
Table 45: APAC Conversational AI and Voice Cloning Market by Deployment 2020 - 2025
Table 46: APAC Conversational AI and Voice Cloning Market by Enterprise 2020 - 2025
Table 47: APAC Conversational AI and Voice Cloning Market by Industry Vertical 2020 - 2025
Table 48: APAC Conversational AI and Voice Cloning Market by Country 2020 - 2025
Table 49: MEA Conversational AI and Voice Cloning Market by Segment 2020 - 2025
Table 50: MEA Conversational AI and Voice Cloning Market by Component 2020 - 2025
Table 51: MEA Conversational AI and Voice Cloning Market by Solution 2020 - 2025
Table 52: MEA Conversational AI and Voice Cloning Market by Service 2020 - 2025
Table 53: MEA Conversational AI and Voice Cloning Market by Professional Service 2020 - 2025
Table 54: MEA Conversational AI and Voice Cloning Market by Technology 2020 - 2025
Table 55: MEA Conversational AI and Voice Cloning Market by Application 2020 - 2025
Table 56: MEA Conversational AI and Voice Cloning Market by Function 2020 - 2025
Table 57: MEA Conversational AI and Voice Cloning Market by Deployment 2020 - 2025
Table 58: MEA Conversational AI and Voice Cloning Market by Enterprise 2020 - 2025
Table 59: MEA Conversational AI and Voice Cloning Market by Industry Vertical 2020 - 2025
Table 60: MEA Conversational AI and Voice Cloning Market by Country 2020 - 2025
Table 61: Latin America Conversational AI and Voice Cloning Market by Segment 2020 - 2025
Table 62: Latin America Conversational AI and Voice Cloning Market by Component 2020 - 2025
Table 63: Latin America Conversational AI and Voice Cloning Market by Solution 2020 - 2025
Table 64: Latin America Conversational AI and Voice Cloning Market by Service 2020 - 2025
Table 65: Latin America Conversational AI and Voice Cloning Market by Professional Service 2020 - 2025
Table 66: Latin America Conversational AI and Voice Cloning Market by Technology 2020 - 2025
Table 67: Latin America Conversational AI and Voice Cloning Market by Application 2020 - 2025
Table 68: Latin America Conversational AI and Voice Cloning Market by Function 2020 - 2025
Table 69: Latin America Conversational AI and Voice Cloning Market by Deployment 2020 - 2025
Table 70: Latin America Conversational AI and Voice Cloning Market by Enterprise 2020 - 2025
Table 71: Latin America Conversational AI and Voice Cloning Market by Industry Vertical 2020 - 2025
Table 72: Latin America Conversational AI and Voice Cloning Market by Country 2020 - 2025

Note: Product cover images may vary from those shown
  • Acapela Group
  • Alt Inc.
  • Amazon
  • AmplifyReach
  • Aristech GmbH
  • Artificial Solutions
  • AT&T
  • Avaamo
  • Baidu
  • CandyVoice
  • Cepstral
  • CereProc
  • Clinc
  • Cognigy
  • Conversica
  • Creative Virtual
  • Descript Inc.
  • Exceed.ai
  • exClone
  • Facebook
  • FIS
  • Google
  • Haptik
  • IBM
  • Inbenta
  • Interactions
  • iSpeech
  • Kasisto (KAI)
  • Kata.ai
  • Kore.ai
  • LumenVox
  • Lyrebird
  • Microsoft
  • Mindsay
  • Nuance Communications
  • Oracle
  • Pypestream
  • Quosphere
  • Rasa
  • ReadSpeaker (rSpeak)
  • Resemble AI
  • Rulai
  • Saarthi.ai
  • SAP
  • Smartbox Assistive Technology
  • Solvvy
  • SoundHound
  • VivoTek
  • VocaliD
  • Voctro Labs
  • Voicery
Note: Product cover images may vary from those shown

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