Business Process Outsourcing Services in the UK - Industry Market Research Report

Sourcing growth: Revenue climbs as companies begin to restart hiring initiatives and expansion efforts

Business process outsourcing (BPO) companies provide services to clients in all sectors of the economy, with the financial services and public sectors being particularly important markets. IT adoption and government expenditure have increased throughout the period, incentivising businesses to invest more heavily in IT systems and upgrades, supporting demand for BPO services.

Companies in this industry provide third-party business process outsourcing services on a contract basis. Clients outsource specific operations and business functions, including both back- and front-office tasks, to players in this industry. Industry operators also provide expert advice and assistance by planning and designing computer systems that integrate computer hardware, software and communication technologies. Facilities management services are not included in this industry.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.