Overview:
This program discusses how passive aggressive behavior is rewarded. Techniques to ensure passive aggressive behavior doesn’t interfere with workflow, how to take responsibility for your part of the interaction and how to make sure you aren’t part of the problem.
This discussion will cover 3 reasons why people behave passively aggressively and help you learn how to respond professionally and effectively to the problem so that these individuals don’t wreak havoc in your workplace.
Why you should Attend:One of the hardest personality types to manage in the workplace is the passive aggressive individual. By their very definition, their aggression is passive and therefore hard to identify and stop. The problem is they create an insane amount of uncertainty.
In fact, they thrive on uncertainty, which is bad for business. Passive aggressive individuals leave, fear, uncertainty and doubt in their wake. Learning how to spot, and handle passive aggressive people is an important leadership skill.
Areas Covered in the Session:
Learning Objectives:
This program discusses how passive aggressive behavior is rewarded. Techniques to ensure passive aggressive behavior doesn’t interfere with workflow, how to take responsibility for your part of the interaction and how to make sure you aren’t part of the problem.
This discussion will cover 3 reasons why people behave passively aggressively and help you learn how to respond professionally and effectively to the problem so that these individuals don’t wreak havoc in your workplace.
Why you should Attend:One of the hardest personality types to manage in the workplace is the passive aggressive individual. By their very definition, their aggression is passive and therefore hard to identify and stop. The problem is they create an insane amount of uncertainty.
In fact, they thrive on uncertainty, which is bad for business. Passive aggressive individuals leave, fear, uncertainty and doubt in their wake. Learning how to spot, and handle passive aggressive people is an important leadership skill.
Areas Covered in the Session:
- Why people behave passive aggressively
- When it’s not passive aggressive but a symptom of something else
- How to manage a truly passive aggressive situation using behavioral science
- A humanistic approach to being professional when others aren’t
Learning Objectives:
- Learn a science based approach to dealing with passive aggressive employees
- Understand how compassion and professionalism can help resolve workplace behavior issues
- Be able to reinforce organizational core values by modeling respectful behavior in difficult situations
Speaker
Jennifer Hancock is the author of several bestselling and award winning books and is the founder of Humanist Learning Systems.Ms. Hancock has a BA in Liberal Studies from the University of Hawaii at Manoa (1990). Her field of study combined cognitive linguistics, anthropology and psychology. While in college, she apprenticed as a dolphin trainer for a dolphin language/cognition laboratory which is where she learned the behavioral science and behavior modification techniques she now teaches.
What makes her unique is that she teaches humanistic approaches grounded in dignity and compassion coupled with science based behavioral modification techniques to create positive workplace cultures that eliminate unwanted behaviors like bullying, harassment and discrimination while positively reinforcing the behaviors you do want.
Who Should Attend
- Managers & Leadership Professionals
- Human Resources Professionals (HRCI, SHRM, AHRI, CHRP, CHRL, CHRE)
- Certified Diversity Executive (CDE) and Certified Diversity Professional (CDP) seeking re-certification from The Institute for Diversity Certification (IDC).
- Life Coaches and Conflict Coaches (ICF)
- Board Certified Behavior Analyst (BCBA or BCaBA)
