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Cloud ITSM Market by Components ( Solutions (Service Portfolio Management, Configuration & Change Management, Service Desk Software) and Services), Vertical (BFSI, IT & ITeS, Retail & Consumer Goods), Organization Size, and Region - Global Forecast to 2025

  • ID: 5229399
  • Report
  • December 2020
  • Region: Global
  • 211 Pages
  • Markets and Markets

FEATURED COMPANIES

  • Aisera
  • Broadcom
  • Efecte
  • HPE
  • Ivanti
  • Microsoft
  • MORE

The global Cloud ITSM market size is expected to grow from USD 4.7 billion in 2020 to USD 12.2 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.2% during the forecast period. COVID-19 has globally changed the dynamics of business operations. Though the COVID-19 outbreak has thrown light on weaknesses in business models across sectors, it has offered several opportunities to cloud ITSM vendors to expand their business across enterprises as the adoption of cloud has increased in lockdown caused due to COVID-19. Amidst lockdown, many companies are reducing their IT spending in 2020. They are strategically reconsidering their Capital Expenditure (CAPEX) spending. According to one of the primary respondents, companies are showing a keen interest in investing in CAPEX models if they are persistently needed; otherwise, they are opting for Operating Expenditure (OPEX) models. To achieve these strategies and avoid capital spending in these difficult financial times, organizations are moving to public cloud for backup and cloud ITSM.

Operations and performance management to hold large market size during forecast period

The operations and performance management solution caters to the needs of day-to-day maintenance and management of organizational IT infrastructures and services. This solution ensures smooth delivery of IT services and their compliance with the predefined parameters. Organizations across verticals use these ITSM solutions for enhanced visibility as well as to prevent service outages and achieve maximized operational agility. 
IT and ITeS vertical to grow at the highest rate during the forecast period  

The IT and ITeS vertical has experienced significant growth in recent years. In their constant struggle to manage the reducing margins, ITeS companies have taken several steps, such as business process and IT outsourcing, infrastructure sharing, and revenue assurance, to reduce their operating costs and increase their revenues. It is important to ensure the effectiveness of the IT services supporting these steps to ensure the effectiveness of these steps. In the ITeS industry, cloud management is done in a complex manner where the prime focus is on the customer’s needs rather than the business. Cloud ITSM solutions are helping organizations’ IT to mature to the level of IT governance aligned with the overall corporate strategy, which would further drive business performance. Hence, it is important to have an effective cloud ITSM framework to satisfy the growing expectations of customers. The increased use of smartphones and tablets across organizations has enabled employees to work remotely.

North America to hold the largest market size and Asia Pacific (APAC) to grow at the highest rate during the forecast period

North America is the most mature market in terms of cloud ITSM solutions adoption, due to several factors, such as the presence of many enterprises with advanced IT infrastructure, and availability of technical expertise. APAC is expected to offer significant growth opportunities for cloud ITSM solutions vendors during the forecast period. Rapid advancements in emerging technologies and IT infrastructure services have led many organizations to adopt cloud ITSM solutions.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants as follows:

  • By Company Type: Tier I: 35%, Tier II: 25%, and Tier III: 40%
  • By Designation: C-Level: 25%, D-Level: 30%, and Others: 45%
  • By Region: North America: 40%, Europe: 25%, APAC: 18%, and RoW: 17%

The report profiles the following key vendors:
1. ServiceNow (US)
2. BMC Software (US)
3. Cherwell Software (US)
4. Broadcom (US)
5. HPE (US)
6. IBM (US)
7. Axios Systems (US)
8.  Ivanti (US)
9. Citrix Systems (US)
10. Hornbill (UK)
11. Microsoft (US)
12. EasyVista (US)
13. Micro Focus (UK)
14. Atlassian (Australia)
15. Alemba (UK)
16. SysAid (Israel)
17. Freshworks (US)
18. LogMeIn (US)
19. ManageEngine (US)
20. Efecte (Finland)
21. EZOfficeInventory (US)
22. Mint Service Desk (Poland)
23. Device42 (US)
24. LeanIX (Germany),
25. Aisera (US)
26. ITSM (Australia)
27. Electric (US)
28. InfraSight Labs (Sweden)
29. Symphony SummitAI (US)
30. ITarian (US)

Research Coverage

The report segments the global cloud ITSM market by component, the cloud ITSM market has been segmented into solutions and services. The solutions segment has been further segmented into service portfolio management, configuration and change management, service desk software, operations and performance management, and dashboard, reporting, and analytics. Based on organization size, the market has been classified into Small and Medium-sized Enterprises (SMEs) and large enterprises. By vertical, the cloud ITSM market has been classified into Banking, Financial Services and Insurance (BFSI); telecommunications; IT and Information Technology-enabled Services (ITeS); government and public sector; retail and consumer goods; manufacturing; energy and utilities; media and entertainment; healthcare and life sciences; and others (education, travel and hospitality, and transportation and logistics). By region, the market has been segmented into North America, Europe, APAC, MEA, and Latin America.

Key Benefits of Buying the Report

The report will help the market leaders/new entrants in the cloud ITSM market with information on the closest approximations of the revenue numbers for the overall cloud ITSM market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Aisera
  • Broadcom
  • Efecte
  • HPE
  • Ivanti
  • Microsoft
  • MORE

1 Introduction
1.1 Introduction to COVID-19
1.2 COVID-19 Health Assessment
Figure 1 COVID-19: Global Propagation
Figure 2 COVID-19 Propagation: Select Countries
1.3 COVID-19 Economic Assessment
Figure 3 Revised Gross Domestic Product Forecasts for Select G20 Countries in 2020
1.3.1 COVID-19 Economic Impact - Scenario Assessment
Figure 4 Factors Impacting Global Economy
Figure 5 Scenarios in Terms of Recovery of Global Economy
1.4 Objectives of the Study
1.5 Market Definition
1.5.1 Inclusions and Exclusions
1.6 Market Scope
1.6.1 Market Segmentation
1.6.2 Regions Covered
1.6.3 Years Considered for the Study
1.7 Currency Considered
Table 1 United States Dollar Exchange Rate, 2017-2019
1.8 Stakeholders
1.9 Summary of Changes

2 Research Methodology
2.1 Research Data
Figure 6 Cloud Itsm Market: Research Design
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
Figure 7 Breakup of Primary Interviews: by Company Type, Designation, and Region
2.1.2.2 Key Industry Insights
2.2 Data Triangulation
2.3 Market Size Estimation
Figure 8 Cloud Itsm Market: Top-Down and Bottom-Up Approaches
Figure 9 Market Size Estimation Methodology - Approach 1 (Supply Side): Revenues of Solutions and Services from Vendors
Figure 10 Market Size Estimation Methodology - Approach 2 (Supply Side): Revenue Generated by Sale of Cloud Itsm Solution/ Service Offerings in Market
Figure 11 Market Size Estimation Methodology - Approach 2 (Demand Side): Revenue Generated from Verticals
2.4 Market Forecast
Table 2 Factor Analysis
2.5 Research Assumptions
2.6 Limitations of the Study

3 Executive Summary
Figure 12 Cloud Itsm Market: Global Snapshot
Figure 13 Top-Growing Segments in Market
Figure 14 Operations and Performance Management Segment to Hold Largest Market Size During Forecast Period
Figure 15 Large Enterprises Segment to Hold Larger Market Size During Forecast Period
Figure 16 Banking, Financial Services, and Insurance Vertical to Hold Largest Market Size During Forecast Period
Figure 17 Cloud Itsm Market: Regional Snapshot

4 Premium Insights
4.1 Attractive Growth Opportunities in Cloud Itsm Market
Figure 18 Focus on Improving Customer Experience and Simplifying It Operations Workflow to Drive Adoption of Market
4.2 Market, by Solution, 2020 Vs. 2025
Figure 19 Service Portfolio Management Segment to Hold Largest Market Share During 2020-2025
4.3 Market, by Organization Size, 2020 Vs. 2025
Figure 20 Large Enterprises Segment to Hold Larger Market Share During 2020-2025
4.4 Market, by Vertical, 2020 Vs. 2025
Figure 21 Banking, Financial Services, and Insurance Vertical to Hold Largest Market Share During 2020-2025
4.5 Market: Regional Scenario, 2020-2025
Figure 22 Asia-Pacific to Emerge as Best Market for Investments in Next Five Years

5 Market Overview and Industry Trends
5.1 Introduction
Figure 23 Drivers, Restraints, Opportunities, and Challenges: Cloud Itsm Market
5.1.1 Drivers
5.1.1.1 COVID-19 - A Catalyst to Accelerate Adoption of Cloud-Based Itsm Solutions and Services
5.1.1.2 Increasing Shift to Cloud-Based Technologies
5.1.1.3 Benefits of Agile Implementation, Easy Deployment, and Opex Model
5.1.2 Restraints
5.1.2.1 Security and Privacy Concerns for Confidential Data and Business Processes
5.1.3 Opportunities
5.1.3.1 Growing Demand Among Small and Medium-Sized Enterprises
5.1.3.2 Widespread Adoption of Byod Trend and Increasing Mobile Workforce
5.1.4 Challenges
5.1.4.1 Lack of Standard Procedures and Integration Concerns with Traditional Architectures
5.2 COVID-19-Driven Market Dynamics
5.2.1 Drivers and Opportunities
5.2.2 Restraints and Challenges
5.3 Case Study Analysis
5.3.1 Case Study 1: Streamlining It Processes
5.3.2 Case Study 2: Reducing It Costs with Digital Transformation
5.3.3 Case Study 3: Improving Support Processes Across the Business
5.4 Ecosystem
Figure 24 Ecosystem: Cloud Itsm Market
5.5 Technology Analysis
5.5.1 Artificial Intelligence
5.5.2 Analytics
5.6 Pricing Analysis
Table 3 Pricing Analysis: Cloud Itsm Vendors
5.7 Patent Analysis

6 Cloud Itsm Market, by Component
6.1 Introduction
Figure 25 Solutions Segment to Hold Larger Market Size in 2020
6.1.1 Components: Market Drivers
6.1.2 Components: COVID-19 Impact
Table 4 Market Size, by Component, 2016-2019 (USD Million)
Table 5 Market Size, by Component, 2020-2025 (USD Million)
6.2 Solutions
Table 6 Solutions: Market Size, by Region, 2016-2019 (USD Million)
Table 7 Solutions: Market Size, by Region, 2020-2025 (USD Million)
Table 8 Market Size, by Solution, 2016-2019 (USD Million)
Table 9 Market Size, by Solution, 2020-2025 (USD Million)
6.2.1 Service Portfolio Management
6.2.1.1 Service Level Management
6.2.1.2 It Asset Management
6.2.1.3 Financial Management
Table 10 Service Portfolio Management: Cloud Itsm Market Size, by Region, 2016-2019 (USD Million)
Table 11 Service Portfolio Management: Market Size, by Region, 2020-2025 (USD Million)
6.2.2 Configuration and Change Management
6.2.2.1 Configuration Management
6.2.2.2 Change and Release Management
Table 12 Configuration and Change Management: Market Size, by Region, 2016-2019 (USD Million)
Table 13 Configuration and Change Management: Market Size, by Region, 2020-2025 (USD Million)
6.2.3 Service Desk Software
6.2.3.1 Event and Incident Management
6.2.3.2 Problem Management
6.2.3.3 Access Management
6.2.3.4 Request Fulfillment and Self-Service Solutions
Table 14 Service Desk Software: Cloud Itsm Market Size, by Region, 2016-2019 (USD Million)
Table 15 Service Desk Software: Market Size, by Region, 2020-2025 (USD Million)
6.2.4 Operations and Performance Management
6.2.4.1 Availability Management
6.2.4.2 Performance Monitoring and It Operations Management
6.2.4.3 Workload Automation
Table 16 Operations and Performance Management: Market Size, by Region, 2016-2019 (USD Million)
Table 17 Operations and Performance Management: Market Size, by Region, 2020-2025 (USD Million)
6.2.5 Dashboard, Reporting, and Analytics
Table 18 Dashboard, Reporting, and Analytics: Market Size, by Region, 2016-2019 (USD Million)
Table 19 Dashboard, Reporting, and Analytics: Cloud Itsm Market Size, by Region, 2020-2025 (USD Million)
6.3 Services
6.3.1 Managed Services
6.3.2 Professional Services
Table 20 Services: Market Size, by Region, 2016-2019 (USD Million)
Table 21 Services: Market Size, by Region, 2020-2025 (USD Million)

7 Cloud Itsm Market, by Organization Size
7.1 Introduction
Figure 26 Large Enterprises Segment to Hold Larger Market Size in 2020
7.1.1 Organization Size: Market Drivers
7.1.2 Organization Size: COVID-19 Impact
Table 22 Market Size, by Organization Size, 2016-2019 (USD Million)
Table 23 Market Size, by Organization Size, 2020-2025 (USD Million)
7.2 Large Enterprises
Table 24 Large Enterprises: Market Size, by Region, 2016-2019 (USD Million)
Table 25 Large Enterprises: Market Size, by Region, 2020-2025 (USD Million)
7.3 Small and Medium-Sized Enterprises
Table 26 Small and Medium-Sized Enterprises: Market Size, by Region, 2016-2019 (USD Million)
Table 27 Small and Medium-Sized Enterprises: Market Size, by Region, 2020-2025 (USD Million)

8 Cloud Itsm Market, by Vertical
8.1 Introduction
Figure 27 Banking Financial Services and Insurance Vertical to Grow at Highest CAGR During Forecast Period
8.1.1 Verticals: Market Drivers
8.1.2 Verticals: COVID-19 Impact
Table 28 Market Size, by Vertical, 2016-2019 (USD Million)
Table 29 Market Size, by Vertical, 2020-2025 (USD Million)
8.2 Banking, Financial Services, and Insurance
Table 30 Banking, Financial Services, and Insurance: Cloud Itsm Market Size, by Region, 2016-2019 (USD Million)
Table 31 Banking, Financial Services, and Insurance: Market Size, by Region, 2020-2025 (USD Million)
Table 32 Banking, Financial Services, and Insurance: Market Size, by Component, 2016-2019 (USD Million)
Table 33 Banking, Financial Services, and Insurance: Market Size, by Component, 2020-2025 (USD Million)
Table 34 Banking, Financial Services, and Insurance: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 35 Banking, Financial Services, and Insurance: Market Size, by Organization Size, 2020-2025 (USD Million)
8.3 Telecommunications
Table 36 Telecommunications: Cloud Itsm Market Size, by Region, 2016-2019 (USD Million)
Table 37 Telecommunications: Market Size, by Region, 2020-2025 (USD Million)
Table 38 Telecommunications: Market Size, by Component, 2016-2019 (USD Million)
Table 39 Telecommunications: Market Size, by Component, 2020-2025 (USD Million)
Table 40 Telecommunications: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 41 Telecommunications: Market Size, by Organization Size, 2020-2025 (USD Million)
8.4 It and Ites
Table 42 It and Ites: Cloud Itsm Market Size, by Region, 2016-2019 (USD Million)
Table 43 It and Ites: Market Size, by Region, 2020-2025 (USD Million)
Table 44 It and Ites: Market Size, by Component, 2016-2019 (USD Million)
Table 45 It and Ites: Market Size, by Component, 2020-2025 (USD Million)
Table 46 It and Ites: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 47 It and Ites: Market Size, by Organization Size, 2020-2025 (USD Million)
8.5 Government and Public Sector
Table 48 Government and Public Sector: Cloud Itsm Market Size, by Region, 2016-2019 (USD Million)
Table 49 Government and Public Sector: Market Size, by Region, 2020-2025 (USD Million)
Table 50 Government and Public Sector: Market Size, by Component, 2016-2019 (USD Million)
Table 51 Government and Public Sector: Market Size, by Component, 2020-2025 (USD Million)
Table 52 Government and Public Sector: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 53 Government and Public Sector: Market Size, by Organization Size, 2020-2025 (USD Million)
8.6 Retail and Consumer Goods
Table 54 Retail and Consumer Goods: Cloud Itsm Market Size, by Region, 2016-2019 (USD Million)
Table 55 Retail and Consumer Goods: Market Size, by Region, 2020-2025 (USD Million)
Table 56 Retail and Consumer Goods: Market Size, by Component, 2016-2019 (USD Million)
Table 57 Retail and Consumer Goods: Market Size, by Component, 2020-2025 (USD Million)
Table 58 Retail and Consumer Goods: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 59 Retail and Consumer Goods: Market Size, by Organization Size, 2020-2025 (USD Million)
8.7 Manufacturing
Table 60 Manufacturing: Cloud Itsm Market Size, by Region, 2016-2019 (USD Million)
Table 61 Manufacturing: Market Size, by Region, 2020-2025 (USD Million)
Table 62 Manufacturing: Market Size, by Component, 2016-2019 (USD Million)
Table 63 Manufacturing: Market Size, by Component, 2020-2025 (USD Million)
Table 64 Manufacturing: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 65 Manufacturing: Market Size, by Organization Size, 2020-2025 (USD Million)
8.8 Energy and Utilities
Table 66 Energy and Utilities: Cloud Itsm Market Size, by Region, 2016-2019 (USD Million)
Table 67 Energy and Utilities: Market Size, by Region, 2020-2025 (USD Million)
Table 68 Energy and Utilities: Market Size, by Component, 2016-2019 (USD Million)
Table 69 Energy and Utilities: Market Size, by Component, 2020-2025 (USD Million)
Table 70 Energy and Utilities: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 71 Energy and Utilities: Market Size, by Organization Size, 2020-2025 (USD Million)
8.9 Media and Entertainment
Table 72 Media and Entertainment: Cloud Itsm Market Size, by Region, 2016-2019 (USD Million)
Table 73 Media and Entertainment: Market Size, by Region, 2020-2025 (USD Million)
Table 74 Media and Entertainment: Market Size, by Component, 2016-2019 (USD Million)
Table 75 Media and Entertainment: Market Size, by Component, 2020-2025 (USD Million)
Table 76 Media and Entertainment: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 77 Media and Entertainment: Market Size, by Organization Size, 2020-2025 (USD Million)
8.10 Healthcare and Life Sciences
Table 78 Healthcare and Life Sciences: Cloud Itsm Market Size, by Region, 2016-2019 (USD Million)
Table 79 Healthcare and Life Sciences: Market Size, by Region, 2020-2025 (USD Million)
Table 80 Healthcare and Life Sciences: Market Size, by Component, 2016-2019 (USD Million)
Table 81 Healthcare and Life Sciences: Market Size, by Component, 2020-2025 (USD Million)
Table 82 Healthcare and Life Sciences: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 83 Healthcare and Life Sciences: Market Size, by Organization Size, 2020-2025 (USD Million)
8.11 Other Verticals
Table 84 Other Verticals: Cloud Itsm Market Size, by Region, 2016-2019 (USD Million)
Table 85 Other Verticals: Market Size, by Region, 2020-2025 (USD Million)
Table 86 Other Verticals: Market Size, by Component, 2016-2019 (USD Million)
Table 87 Other Verticals: Market Size, by Component, 2020-2025 (USD Million)
Table 88 Other Verticals: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 89 Other Verticals: Market Size, by Organization Size, 2020-2025 (USD Million)

9 Cloud Itsm Market, by Region
9.1 Introduction
Figure 28 North America to Hold Largest Market Size During Forecast Period
Table 90 Market Size, by Region, 2016-2019 (USD Million)
Table 91 Market Size, by Region, 2020-2025 (USD Million)
9.2 North America
9.2.1 North America: Market Drivers
9.2.2 North America: COVID-19 Impact
9.2.3 North America: Regulations
Figure 29 North America: Market Snapshot
Table 92 North America: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 93 North America: Market Size, by Component, 2020-2025 (USD Million)
Table 94 North America: Market Size, by Solution, 2016-2019 (USD Million)
Table 95 North America: Market Size, by Solution, 2020-2025 (USD Million)
Table 96 North America: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 97 North America: Market Size, by Organization Size, 2020-2025 (USD Million)
Table 98 North America: Market Size, by Vertical, 2016-2019 (USD Million)
Table 99 North America: Market Size, by Vertical, 2020-2025 (USD Million)
Table 100 North America: Market Size, by Country, 2016-2019 (USD Million)
Table 101 North America: Market Size, by Country, 2020-2025 (USD Million)
9.2.4 United States
Table 102 United States: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 103 United States: Market Size, by Component, 2020-2025 (USD Million)
Table 104 United States: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 105 United States: Market Size, by Organization Size, 2020-2025 (USD Million)
9.2.5 Canada
Table 106 Canada: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 107 Canada: Market Size, by Component, 2020-2025 (USD Million)
Table 108 Canada: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 109 Canada: Market Size, by Organization Size, 2020-2025 (USD Million)
9.3 Europe
9.3.1 Europe: Market Drivers
9.3.2 Europe: COVID-19 Impact
9.3.3 Europe: Regulations
Table 110 Europe: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 111 Europe: Market Size, by Component, 2020-2025 (USD Million)
Table 112 Europe: Market Size, by Solution, 2016-2019 (USD Million)
Table 113 Europe: Market Size, by Solution, 2020-2025 (USD Million)
Table 114 Europe: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 115 Europe: Market Size, by Organization Size, 2020-2025 (USD Million)
Table 116 Europe: Market Size, by Vertical, 2016-2019 (USD Million)
Table 117 Europe: Market Size, by Vertical, 2020-2025 (USD Million)
Table 118 Europe: Market Size, by Country, 2016-2019 (USD Million)
Table 119 Europe: Market Size, by Country, 2020-2025 (USD Million)
9.3.4 United Kingdom
Table 120 United Kingdom: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 121 United Kingdom: Market Size, by Component, 2020-2025 (USD Million)
Table 122 United Kingdom: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 123 United Kingdom: Market Size, by Organization Size, 2020-2025 (USD Million)
9.3.5 Germany
Table 124 Germany: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 125 Germany: Market Size, by Component, 2020-2025 (USD Million)
Table 126 Germany: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 127 Germany: Market Size, by Organization Size, 2020-2025 (USD Million)
9.3.6 France
Table 128 France: Market Size, by Component, 2016-2019 (USD Million)
Table 129 France: Market Size, by Component, 2020-2025 (USD Million)
Table 130 France: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 131 France: Market Size, by Organization Size, 2020-2025 (USD Million)
9.3.7 Rest of Europe
Table 132 Rest of Europe: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 133 Rest of Europe: Market Size, by Component, 2020-2025 (USD Million)
Table 134 Rest of Europe: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 135 Rest of Europe: Market Size, by Organization Size, 2020-2025 (USD Million)
9.4 Asia-Pacific
9.4.1 Asia-Pacific: Market Drivers
9.4.2 Asia-Pacific: COVID-19 Impact
9.4.3 Asia-Pacific: Regulations
Figure 30 Asia-Pacific: Regional Snapshot
Table 136 Asia-Pacific: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 137 Asia-Pacific: Market Size, by Component, 2020-2025 (USD Million)
Table 138 Asia-Pacific: Market Size, by Solution, 2016-2019 (USD Million)
Table 139 Asia-Pacific: Market Size, by Solution, 2020-2025 (USD Million)
Table 140 Asia-Pacific: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 141 Asia-Pacific: Market Size, by Organization Size, 2020-2025 (USD Million)
Table 142 Asia-Pacific: Market Size, by Vertical, 2016-2019 (USD Million)
Table 143 Asia-Pacific: Market Size, by Vertical, 2020-2025 (USD Million)
Table 144 Asia-Pacific: Market Size, by Country, 2016-2019 (USD Million)
Table 145 Asia-Pacific: Market Size, by Country, 2020-2025 (USD Million)
9.4.4 China
Table 146 China: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 147 China: Market Size, by Component, 2020-2025 (USD Million)
Table 148 China: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 149 China: Market Size, by Organization Size, 2020-2025 (USD Million)
9.4.5 Japan
Table 150 Japan: Market Size, by Component, 2016-2019 (USD Million)
Table 151 Japan: Market Size, by Component, 2020-2025 (USD Million)
Table 152 Japan: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 153 Japan: Market Size, by Organization Size, 2020-2025 (USD Million)
9.4.6 Australia
Table 154 Australia: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 155 Australia: Market Size, by Component, 2020-2025 (USD Million)
Table 156 Australia: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 157 Australia: Market Size, by Organization Size, 2020-2025 (USD Million)
9.4.7 Rest of Asia-Pacific
Table 158 Rest of Asia-Pacific: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 159 Rest of Asia-Pacific: Market Size, by Component, 2020-2025 (USD Million)
Table 160 Rest of Asia-Pacific: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 161 Rest of Asia-Pacific: Market Size, by Organization Size, 2020-2025 (USD Million)
9.5 Middle East and Africa
9.5.1 Middle East and Africa: Market Drivers
9.5.2 Middle East and Africa: COVID-19 Impact
9.5.3 Middle East and Africa: Regulations
Table 162 Middle East and Africa: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 163 Middle East and Africa: Market Size, by Component, 2020-2025 (USD Million)
Table 164 Middle East and Africa: Market Size, by Solution, 2016-2019 (USD Million)
Table 165 Middle East and Africa: Market Size, by Solution, 2020-2025 (USD Million)
Table 166 Middle East and Africa: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 167 Middle East and Africa: Market Size, by Organization Size, 2020-2025 (USD Million)
Table 168 Middle East and Africa: Market Size, by Vertical, 2016-2019 (USD Million)
Table 169 Middle East and Africa: Market Size, by Vertical, 2020-2025 (USD Million)
Table 170 Middle East and Africa: Market Size, by Country, 2016-2019 (USD Million)
Table 171 Middle East and Africa: Market Size, by Country, 2020-2025 (USD Million)
9.5.4 Saudi Arabia
Table 172 Saudi Arabia: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 173 Saudi Arabia: Market Size, by Component, 2020-2025 (USD Million)
Table 174 Saudi Arabia: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 175 Saudi Arabia: Market Size, by Organization Size, 2020-2025 (USD Million)
9.5.5 United Arab Emirates
Table 176 United Arab Emirates: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 177 United Arab Emirates: Market Size, by Component, 2020-2025 (USD Million)
Table 178 United Arab Emirates: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 179 United Arab Emirates: Market Size, by Organization Size, 2020-2025 (USD Million)
9.5.6 South Africa
Table 180 South Africa: Market Size, by Component, 2016-2019 (USD Million)
Table 181 South Africa: Market Size, by Component, 2020-2025 (USD Million)
Table 182 South Africa: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 183 South Africa: Market Size, by Organization Size, 2020-2025 (USD Million)
9.5.7 Rest of Middle East and Africa
Table 184 Rest of Middle East and Africa: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 185 Rest of Middle East and Africa: Market Size, by Component, 2020-2025 (USD Million)
Table 186 Rest of Middle East and Africa: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 187 Rest of Middle East and Africa: Market Size, by Organization Size, 2020-2025 (USD Million)
9.6 Latin America
9.6.1 Latin America: Market Drivers
9.6.2 Latin America: COVID-19 Impact
9.6.3 Latin America: Regulations
Table 188 Latin America: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 189 Latin America: Market Size, by Component, 2020-2025 (USD Million)
Table 190 Latin America: Market Size, by Solution, 2016-2019 (USD Million)
Table 191 Latin America: Market Size, by Solution, 2020-2025 (USD Million)
Table 192 Latin America: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 193 Latin America: Market Size, by Organization Size, 2020-2025 (USD Million)
Table 194 Latin America: Market Size, by Vertical, 2016-2019 (USD Million)
Table 195 Latin America: Market Size, by Vertical, 2020-2025 (USD Million)
Table 196 Latin America: Market Size, by Country, 2016-2019 (USD Million)
Table 197 Latin America: Market Size, by Country, 2020-2025 (USD Million)
9.6.4 Brazil
Table 198 Brazil: Market Size, by Component, 2016-2019 (USD Million)
Table 199 Brazil: Market Size, by Component, 2020-2025 (USD Million)
Table 200 Brazil: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 201 Brazil: Market Size, by Organization Size, 2020-2025 (USD Million)
9.6.5 Mexico
Table 202 Mexico: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 203 Mexico: Market Size, by Component, 2020-2025 (USD Million)
Table 204 Mexico: Market Size, by Organization Size, 2016-2019 (USD Million)
Table 205 Mexico: Market Size, by Organization Size, 2020-2025 (USD Million)
9.6.6 Rest of Latin America
Table 206 Rest of Latin America: Cloud Itsm Market Size, by Component, 2016-2019 (USD Million)
Table 207 Rest of Latin America: Cloud Itsm Market Size, by Component, 2020-2025 (USD Million)
Table 208 Rest of Latin America: Cloud Itsm Market Size, by Organization Size, 2016-2019 (USD Million)
Table 209 Rest of Latin America: Cloud Itsm Market Size, by Organization Size, 2020-2025 (USD Million)

10 Competitive Landscape
10.1 Introduction
10.2 Market Evaluation Framework
Figure 31 Market Evaluation Framework
10.3 Market Share of Top Vendors
Figure 32 Vendor Market Share Analysis
10.4 Revenue Analysis of Top Vendors
Figure 33 Revenue Analysis
10.5 Company Evaluation Quadrant
10.5.1 Definitions and Methodology
Table 210 Company Evaluation Quadrant: Criteria
10.5.2 Star
10.5.3 Emerging Leader
10.5.4 Pervasive
10.5.5 Participant
Figure 34 Cloud Itsm Market (Global): Vendor Evaluation Quadrant, 2020
10.6 Sme/Startup Evaluation Quadrant
10.6.1 Definitions and Methodology
Table 211 Sme/Start Up Evaluation Quadrant: Criteria
10.6.2 Progressive Vendors
10.6.3 Responsive Vendors
10.6.4 Dynamic Vendors
10.6.5 Starting Blocks
Figure 35 Cloud Itsm Market (Global): Sme/Startup Evaluation Quadrant, 2020

11 Company Profiles
11.1 Introduction
(Business Overview, Platform, Solutions, Products & Services, Key Insights, Recent Developments, Analyst's View)*
11.2 Servicenow
Figure 36 Servicenow: Company Snapshot
11.3 Bmc Software
11.4 Cherwell Software
11.5 Broadcom
Figure 37 Broadcom: Company Snapshot
11.6 Ivanti
11.7 IBM
Figure 38 IBM: Company Snapshot
11.8 Axios Systems
11.9 Citrix Systems
Figure 39 Citrix Systems: Company Snapshot
11.10 Hornbill
11.11 Hpe
Figure 40 Hpe: Company Snapshot
11.12 Easyvista
11.13 Micro Focus
11.14 Microsoft
11.15 Freshworks
11.16 Manageengine
11.17 Atlassian
11.18 Logmein
11.19 Alemba
11.20 Sysaid
11.21 Efecte
*Details on Business Overview, Platform, Solutions, Products & Services, Key Insights, Recent Developments, Analyst's View) Might Not be Captured in Case of Unlisted Companies.
11.22 SMEs/Startup Profiles
11.22.1 Ezofficeinventory
11.22.2 Mint Service Desk
11.22.3 Device42
11.22.4 Leanix
11.22.5 Aisera
11.22.6 Itsm
11.22.7 Electric
11.22.8 Infrasight Labs
11.22.9 Symphony Summitai
11.22.10 Itarian

12 Adjacent Market
12.1 Introduction
12.2 Cloud Application Market
Table 212 Cloud Applications Market Size, by Application, 2018-2025 (USD Million)
Table 213 Cloud Applications Market Size, by Vertical, 2018-2025 (USD Million)
Table 214 Cloud Applications Market Size, by Region, 2018-2025 (USD Million)

13 Appendix
13.1 Discussion Guide

Note: Product cover images may vary from those shown
  • Aisera
  • Alemba
  • Atlassian
  • Axios Systems
  • Bmc Software
  • Broadcom
  • Cherwell Software
  • Citrix Systems
  • Device42
  • Easyvista
  • Efecte
  • Electric
  • Ezofficeinventory
  • Freshworks
  • HPE
  • Hornbill
  • IBM
  • Infrasight Labs
  • Itarian
  • Itsm
  • Ivanti
  • Leanix
  • Logmein
  • Manageengine
  • Micro Focus
  • Microsoft
  • Mint Service Desk
  • Servicenow
  • Symphony Summitai
  • Sysaid
Note: Product cover images may vary from those shown
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