The Latin America, Middle East and Africa Customer Self-Service Software Market is expected to witness market growth of 27.5% CAGR during the forecast period (2020-2026).
With the help of Customer self-service (CSS) software, users can secure answers to their inquiries, via automated interviews, rather than conventional search methods. The software also permits companies to resolve the needs of customer support in an on-demand manner. The evolution of self-service solutions into a user-centric platform approach empowers anyplace anytime access model with the integration of data from various sources through an open architecture.
Companies are aggressively installing customer self-services software to bolster their reach to the customers and provide them support on a 24*7 basis. Customer self-service software solutions permit enterprises to fulfil the ever-changing needs of their customers effectively, hence rising the degree of customer satisfaction and supporting the retention of the customer. In addition to managing customer relationships, customer self-service software can also assist companies in managing relationships of the employee. This will help enterprises to significantly reduce the expenses for procuring customer relationship management and employee relationship management software. These are a few significant components that are anticipated to boost market development over the forecast period.
The market of customer self-service software is anticipated to rise owing to growing need among the several companies for enhancing their overall customer satisfaction. Most of the companies are choosing the customer self-service software due to its various benefits. The majority of customers require solutions to their problems rapidly and commonly is expected to rather find the solutions on the web instead of waiting on the phone. A company can attracts their customers with the assistance of self-service software and transform them into genuine customers who continue to utilize their software.
Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated across Web Self-service, Mobile Self-service, Intelligent Virtual Assistants, Social Media & Community Self-service, Email Management, and Others. Services segment is further segmented into Professional Services and Managed Services. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on End User, the market is segmented into BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Avaya Holdings Corporation, Verint Systems, Inc., Zendesk, Inc., BMC Software, Inc. (KKR & Co., Inc.) and Aspect Software, Inc. (Vector Capital)
Scope of the Study
Market Segmentation:
By Component
By Deployment Type
By End User
By Country
Companies Profiled
Unique Offerings
With the help of Customer self-service (CSS) software, users can secure answers to their inquiries, via automated interviews, rather than conventional search methods. The software also permits companies to resolve the needs of customer support in an on-demand manner. The evolution of self-service solutions into a user-centric platform approach empowers anyplace anytime access model with the integration of data from various sources through an open architecture.
Companies are aggressively installing customer self-services software to bolster their reach to the customers and provide them support on a 24*7 basis. Customer self-service software solutions permit enterprises to fulfil the ever-changing needs of their customers effectively, hence rising the degree of customer satisfaction and supporting the retention of the customer. In addition to managing customer relationships, customer self-service software can also assist companies in managing relationships of the employee. This will help enterprises to significantly reduce the expenses for procuring customer relationship management and employee relationship management software. These are a few significant components that are anticipated to boost market development over the forecast period.
The market of customer self-service software is anticipated to rise owing to growing need among the several companies for enhancing their overall customer satisfaction. Most of the companies are choosing the customer self-service software due to its various benefits. The majority of customers require solutions to their problems rapidly and commonly is expected to rather find the solutions on the web instead of waiting on the phone. A company can attracts their customers with the assistance of self-service software and transform them into genuine customers who continue to utilize their software.
Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated across Web Self-service, Mobile Self-service, Intelligent Virtual Assistants, Social Media & Community Self-service, Email Management, and Others. Services segment is further segmented into Professional Services and Managed Services. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on End User, the market is segmented into BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Avaya Holdings Corporation, Verint Systems, Inc., Zendesk, Inc., BMC Software, Inc. (KKR & Co., Inc.) and Aspect Software, Inc. (Vector Capital)
Scope of the Study
Market Segmentation:
By Component
- Solution
- Web Self-service
- Mobile Self-service
- Intelligent Virtual Assistants
- Social Media & Community Self-service
- Email Management
- Others
- Services
- Professional Services
- Managed Services
By Deployment Type
- Cloud
- On-premise
By End User
- BFSI
- Retail and Consumer Goods
- Government & Defense
- Healthcare
- Telecom & IT
- Manufacturing
- Others
By Country
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Companies Profiled
- Microsoft Corporation
- Nuance Communications, Inc.
- Oracle Corporation
- SAP SE
- Salesforce.com, Inc.
- Avaya Holdings Corporation
- Verint Systems, Inc.
- Zendesk, Inc.
- BMC Software, Inc. (KKR & Co., Inc.)
- Aspect Software, Inc. (Vector Capital)
Unique Offerings
- Exhaustive coverage
- Highest number of market tables and figures
- Subscription based model available
- Guaranteed best price
- Assured post sales research support with 10% customization free
Table of Contents
Chapter 1. Market Scope & Methodology
Chapter 2. Market Overview
Chapter 3. Competition Analysis - Global
Chapter 4. LAMEA Customer Self-service Software Market by Component
Chapter 5. LAMEA Customer Self-service Software Market by Deployment Type
Chapter 6. LAMEA Customer Self-service Software Market by End User
Chapter 7. LAMEA Customer Self-service Software Market by Country
Chapter 8. Company Profiles
Companies Mentioned
- Microsoft Corporation
- Nuance Communications, Inc.
- Oracle Corporation
- SAP SE
- Salesforce.com, Inc.
- Avaya Holdings Corporation
- Verint Systems, Inc.
- Zendesk, Inc.
- BMC Software, Inc. (KKR & Co., Inc.)
- Aspect Software, Inc. (Vector Capital)
Methodology
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