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Asia Pacific Customer Self-service Software Market By Component, By Deployment Type, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026

  • ID: 5230375
  • Report
  • December 2020
  • Region: Asia Pacific
  • 144 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)

FEATURED COMPANIES

  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce.com, Inc.
  • SAP SE
  • Verint Systems, Inc.
  • Zendesk, Inc.
  • MORE
The Asia Pacific Customer Self-Service Software Market is expected to witness market growth of 26.2% CAGR during the forecast period (2020-2026).

The companies are focusing on providing instant information as part of the efforts to expand productivity and operational efficiency is expected to boost market development. The renowned need to create better customer relationships and improve the level of customer experience to keep existing customers and appeal new ones is also anticipated to add to the market growth. The increasing demand from customers for effective services with the help of several touchpoints, like smartphones and the Internet, is specifically anticipated to encourage enterprises to accept self-service portals.

Companies are aggressively installing customer self-services software to bolster their reach to the customers and provide them support on a 24*7 basis. Customer self-service software solutions permit enterprises to fulfill the ever-changing needs of their customers effectively, hence rising the degree of customer satisfaction and supporting the retention of the customer. In addition to managing customer relationships, customer self-service software can also assist companies in managing relationships of the employee. This will help enterprises to significantly reduce the expenses for procuring customer relationship management and employee relationship management software. These are a few significant components that are anticipated to boost market development over the forecast period.

Companies across the world are going through a digital change and thereby broadening the scope of their client service interactions to incorporate digital channels like virtual assistants, social media, and chat. The restriction of worksite and remote working setup being imposed to contain the spread of COVID-19 is also boosting the adoption of community self-service solutions and social media as they permit both customers and employees of companies to communicate through social medial channels and easily access the information they need.

Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated across Web Self-service, Mobile Self-service, Intelligent Virtual Assistants, Social Media & Community Self-service, Email Management, and Others. Services segment is further segmented into Professional Services and Managed Services. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on End User, the market is segmented into BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Avaya Holdings Corporation, Verint Systems, Inc., Zendesk, Inc., BMC Software, Inc. (KKR & Co., Inc.) and Aspect Software, Inc. (Vector Capital)

Scope of the Study

Market Segmentation:

By Component
  • Solution
  • Web Self-service
  • Mobile Self-service
  • Intelligent Virtual Assistants
  • Social Media & Community Self-service
  • Email Management
  • Others
  • Services
  • Professional Services
  • Managed Services
By Deployment Type
  • Cloud
  • On-premise
By End User
  • BFSI
  • Retail and Consumer Goods
  • Government & Defense
  • Healthcare
  • Telecom & IT
  • Manufacturing
  • Others
By Country
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
Companies Profiled
  • Microsoft Corporation
  • Nuance Communications, Inc.
  • Oracle Corporation
  • SAP SE
  • Salesforce.com, Inc.
  • Avaya Holdings Corporation
  • Verint Systems, Inc.
  • Zendesk, Inc.
  • BMC Software, Inc. (KKR & Co., Inc.)
  • Aspect Software, Inc. (Vector Capital)
Unique Offerings
  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce.com, Inc.
  • SAP SE
  • Verint Systems, Inc.
  • Zendesk, Inc.
  • MORE
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Customer Self-service Software Market, by Component
1.4.2 Asia Pacific Customer Self-service Software Market, by Deployment Type
1.4.3 Asia Pacific Customer Self-service Software Market, by End User
1.4.4 Asia Pacific Customer Self-service Software Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global
3.1 Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar - 2020, Dec) Leading Players
3.3.3 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr - 2020, Oct) Leading Players

Chapter 4. Asia Pacific Customer Self-service Software Market by Component
4.1 Asia Pacific Customer Self-service Software Solution Market by Country
4.2 Asia Pacific Customer Self-service Software Market by Solution Type
4.2.1 Asia Pacific Customer Self-service Software Web Self-service Market by Country
4.2.2 Asia Pacific Customer Self-service Software Mobile Self-service Market by Country
4.2.3 Asia Pacific Customer Self-service Software Intelligent Virtual Assistants Market by Country
4.2.4 Asia Pacific Customer Self-service Software Social Media & Community Self-service Market by Country
4.2.5 Asia Pacific Customer Self-service Software Email Management Market by Country
4.2.6 Asia Pacific Other Solution Type Customer Self-service Software Market by Country
4.3 Asia Pacific Customer Self-service Software Services Market by Country
4.4 Asia Pacific Customer Self-service Software Market by Services Type
4.4.1 Asia Pacific Professional Services Customer Self-service Software Market by Country
4.4.2 Asia Pacific Managed Services Customer Self-service Software Market by Country

Chapter 5. Asia Pacific Customer Self-service Software Market by Deployment Type
5.1 Asia Pacific Cloud Customer Self-service Software Market by Country
5.2 Asia Pacific On-premise Customer Self-service Software Market by Country

Chapter 6. Asia Pacific Customer Self-service Software Market by End User
6.1 Asia Pacific BFSI Customer Self-service Software Market by Country
6.2 Asia Pacific Retail and Consumer Goods Customer Self-service Software Market by Country
6.3 Asia Pacific Government & Defense Customer Self-service Software Market by Country
6.4 Asia Pacific Healthcare Customer Self-service Software Market by Country
6.5 Asia Pacific Telecom & IT Customer Self-service Software Market by Country
6.6 Asia Pacific Manufacturing Customer Self-service Software Market by Country
6.7 Asia Pacific Others Customer Self-service Software Market by Country

Chapter 7. Asia Pacific Customer Self-service Software Market by Country
7.1 China Customer Self-service Software Market
7.1.1 China Customer Self-service Software Market by Component
7.1.1.1 China Customer Self-service Software Market by Solution Type
7.1.1.2 China Customer Self-service Software Market by Services Type
7.1.2 China Customer Self-service Software Market by Deployment Type
7.1.3 China Customer Self-service Software Market by End User
7.2 Japan Customer Self-service Software Market
7.2.1 Japan Customer Self-service Software Market by Component
7.2.1.1 Japan Customer Self-service Software Market by Solution Type
7.2.1.2 Japan Customer Self-service Software Market by Services Type
7.2.2 Japan Customer Self-service Software Market by Deployment Type
7.2.3 Japan Customer Self-service Software Market by End User
7.3 India Customer Self-service Software Market
7.3.1 India Customer Self-service Software Market by Component
7.3.1.1 India Customer Self-service Software Market by Solution Type
7.3.1.2 India Customer Self-service Software Market by Services Type
7.3.2 India Customer Self-service Software Market by Deployment Type
7.3.3 India Customer Self-service Software Market by End User
7.4 South Korea Customer Self-service Software Market
7.4.1 South Korea Customer Self-service Software Market by Component
7.4.1.1 South Korea Customer Self-service Software Market by Solution Type
7.4.1.2 South Korea Customer Self-service Software Market by Services Type
7.4.2 South Korea Customer Self-service Software Market by Deployment Type
7.4.3 South Korea Customer Self-service Software Market by End User
7.5 Singapore Customer Self-service Software Market
7.5.1 Singapore Customer Self-service Software Market by Component
7.5.1.1 Singapore Customer Self-service Software Market by Solution Type
7.5.1.2 Singapore Customer Self-service Software Market by Services Type
7.5.2 Singapore Customer Self-service Software Market by Deployment Type
7.5.3 Singapore Customer Self-service Software Market by End User
7.6 Malaysia Customer Self-service Software Market
7.6.1 Malaysia Customer Self-service Software Market by Component
7.6.1.1 Malaysia Customer Self-service Software Market by Solution Type
7.6.1.2 Malaysia Customer Self-service Software Market by Services Type
7.6.2 Malaysia Customer Self-service Software Market by Deployment Type
7.6.3 Malaysia Customer Self-service Software Market by End User
7.7 Rest of Asia Pacific Customer Self-service Software Market
7.7.1 Rest of Asia Pacific Customer Self-service Software Market by Component
7.7.1.1 Rest of Asia Pacific Customer Self-service Software Market by Solution Type
7.7.1.2 Rest of Asia Pacific Customer Self-service Software Market by Services Type
7.7.2 Rest of Asia Pacific Customer Self-service Software Market by Deployment Type
7.7.3 Rest of Asia Pacific Customer Self-service Software Market by End User

Chapter 8. Company Profiles
8.1 Microsoft Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental and Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments
8.1.5.1 Partnerships, Collaborations, and Agreements
8.1.5.2 Acquisition and Mergers
8.1.6 SWOT Analysis
8.2 Nuance Communications, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expense
8.2.1 Recent strategies and developments
8.2.1.1 Partnerships, Collaborations, and Agreements
8.2.1.2 Acquisition and Mergers
8.2.1.3 Product Launches and Product Expansions
8.2.2 SWOT Analysis
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments
8.3.5.1 Product Launches and Product Expansions
8.3.6 SWOT Analysis
8.4 SAP SE
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments
8.4.5.1 Partnerships, Collaborations, and Agreements
8.4.5.2 Product Launches and Product Expansions
8.4.6 SWOT Analysis
8.5 Salesforce.com, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments
8.5.5.1 Partnerships, Collaborations, and Agreements
8.5.5.2 Acquisition and Mergers
8.5.6 SWOT Analysis
8.6 Avaya Holdings Corporation
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental and Regional Analysis
8.6.4 Research & Development Expense
8.6.5 Recent strategies and developments
8.6.5.1 Partnerships, Collaborations, and Agreements
8.6.5.2 Product Launches and Product Expansions
8.7 Verint Systems, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research and Development Expense
8.7.5 Recent strategies and developments
8.7.5.1 Acquisition and Mergers
8.7.5.2 Product Launches and Product Expansions
8.8 Zendesk, Inc.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Regional Analysis
8.8.4 Research & Development Expense
8.8.5 Recent strategies and developments
8.8.5.1 Partnerships, Collaborations, and Agreements
8.8.5.2 Acquisition and Mergers
8.8.5.3 Product Launches and Product Expansions
8.9 BMC Software, Inc. (KKR & Co., Inc.)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Regional Analysis
8.9.4 Recent strategies and developments
8.9.4.1 Acquisition and Mergers
8.9.4.2 Product Launches and Product Expansions
8.10. Aspect Software, Inc. (Vector Capital)
8.10.1 Company Overview
8.10.2 Recent strategies and developments
8.10.2.1 Partnerships, Collaborations, and Agreements
8.10.2.2 Product Launches and Product Expansions
Note: Product cover images may vary from those shown
  • Microsoft Corporation
  • Nuance Communications, Inc.
  • Oracle Corporation
  • SAP SE
  • Salesforce.com, Inc.
  • Avaya Holdings Corporation
  • Verint Systems, Inc.
  • Zendesk, Inc.
  • BMC Software, Inc. (KKR & Co., Inc.)
  • Aspect Software, Inc. (Vector Capital)
Note: Product cover images may vary from those shown

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